Tata Indicom / Tata Photon + — Extremely Poor Performance of Photon +

rahulsharma2547

from Hyderabad, Telangana

Address:

Ahmedabad, Gujarat

I have been a Photon + user since last eight months. I am a student of NITIE, Mumbai and stay there only.
The subject service area is NITIE, Vihar Lake, Mumbai. The device had been working satisfactorily all this time.
But since last month, the performance of my Photon+ device has deteriorated beyond imagination. This is concurrent with the buying of nearly 40 Photon+ devices by my other friends in the hostel.
However, while bulk buying all my friends were promised by the Tata Sales Person that NO CONNECTIVITY ISSUES will be faced due to congestion of devices and this will be taken care of.

But, the connectivity, as said, is in a condition that it can take over a minute to open a google search page!!
These are totally pathetic service standards set by a brand like Tata.

Please resolve the issue urgently.
My Photon number is [protected]. Its a Gujarat number but I am using it in Mumbai.

Regards,
Rahul Sharma

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Comments

Manik Bordoloi

TATA Indicom — Worst performance

I had taken a connection in November, 2008, Since then till today i.e 29.5.09, I have not been able to connect any internet site even for 10 hours. However, I have been paying monthly rental charges of Rs. 526.00 totalling to Rs. 3682.00 till date. Hours after hours I try to connect any site without success due to the fact that the speed is dead slow. I have contacted their Guwahati, Hyderabad, Kolkata office many times. But till date they have not paid any interest to solve my problem. My account no. is[protected]

mkumar237

from Hyderabad, Telangana

I have complained for the same many times, these customer support will do nothing, after few days they will just close the case stating that your issue has been resolved without giving any reason or anything...

I also use tata photon in powai near the L & T company. The speed is horrible it keeps fluctuating between 0kbps to 35-45 kbps as shown in their statics unlike what is claimed. Its so frustating sometimes I feel like throwing it away...

But Tata still claims that they provide lightening speed or whatever.. that is completely ...

I would suggest nobody to get photon...

Manish

Nikhil Ghonge

from Mumbai, Maharashtra

Buying TATA Photon + is sheer wastage of Money . Downloading speed in day time is many time 30 KBPS . As per Tata photon advertisement the downloading speed is upto 3.1 MBPS When contacted customer care for the same they keep there fingure on word "" upto 3.1 mbps" .However they don’t hesitate to say "sorry " on any complaint . I think there sorry is complete meaning less.
also they can write the mail that your issue is resolved irrespective of fact that your problem is not solved or your query is not answered properly
My Feedbacks
1) Worst Performance
2) Worst customer care
3) Don’t have any automated option with which you can judge the speed
I sincerely advise others don’t buy Tata photon
even if any one give you free device then also don’t subscribe.
I am sincerely not expecting such quality service from Tata Group