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Tata Photon Complaints & Reviews

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Last updated May 30, 2023
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1860 266 5555
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1800 266 121
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Customer Service Short Code: 121
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+91 11 6655 8666
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2A, Old Ishwar Nagar,
Okhla Industrial Area Phase 1, Delhi

Delhi
New Delhi District
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110065

Tata Photon reviews & complaints page 40

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S
Sumku
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Improper Speed/Insufficient Network Coverage

Address:Ernakulam, Kerala

I recently bought Tata Photon Plus from the Tata Photon Office @ SL Plaza in Cochin. The plan that I subscribed to was for 900 PM under unlimited Plan. What was promised to me was a) Speed of 3.1 MBPS till 5GB and 155KBps Beyond that as per month offering.

This is what I had selected after reading their Manual. Now what they are saying is that they offer speed UPTO 3.1 MBPS but what was written in their manual is speef OF...
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N
namit66
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Poor Speed No network

Address:Bangalore, Karnataka

I live in electronic city area of bangalore.I have been getting no network and very poor speed problem.I have also booked a complaint with tata photon.However my complaint was closed saying that they do not have an immediate fix for the issue and that they will resolve the issue as soon as possible,

It has not been resolved till now.I had asked the executive who came to my place to give me the device about the signal strength...
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S
Sharma007ajay
from Bengaluru, Karnataka
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Extremely low speed

Address:Chandigarh, Chandigarh

Well this is the worst ever experience i have ever had with any company. i filed my complaint on 9th of this month but till now apart from big promises i have not got any thing. forget about resolutions, nobody even visited me. and to top it all now you are saying my case has been closed and resolved. shame on you people(punjab team), you are really spoiling the prestige and name created by TATAS.

...
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N
nisar 386
from Jammu, Jammu and Kashmir
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

re-activation

Address:Srinagar, Jammu and Kashmir

my tata photon whiz device bearing MEID number A[protected]EA got damaged and was replaced by a fresh device purchased from Ganderbal out let bearing MEID number A000001A7C2AEC.
unfortunatelly the device with MEID A000001A7C2AEC got broken into pieces. however the initial device with MEID number A[protected]EA was repaired and is ready for use. it is requested to kindly activate this device at an earliest.
i shall...
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R
Ramamurthi
from Chennai, Tamil Nadu
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Problem connecting to internet

Address:Chennai, Tamil Nadu

Dear Sir,

I have purchased Tata Photon plus yesterday.

The sales person did not show demo in my PC. He activated the card from other PC and he asked me to do the same process in my PC. I have followed the same and i could not able to connect internet. It shows the following error message when i am trying to connect internet.

Error 366: The modem already in use or not configured properly.
br...
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H
haridass.s
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

SLOW SPEED and FALSE PROMISE

Address:Chennai, Tamil Nadu

I bought Tata Photon plus service on 4th oct 2010, while the product was sold the promise made was that i will be receiving min of 700kbps up to 3.1 mbps. I received the same on first day of my service. the next day the speed went down to 100kbps and from that day till now he same probel presist. i was promised that my speed will be the same for the whole month but the Tariff says that i will only have the promised speed up to 5GB and it...
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S
sameer batta
from Nashik, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Network problem

Address:Jaipur, Rajasthan

This is to inform you that I had taken internet connention of TATA PHOTON+ on dated[protected] and I am facing network problem since I had taken connection,I have been complaining at coustmer care since the following dates
15
16
17
19
20
21 October 2010
I had also complined to the nodel officer - Mr Atul tiwari.He assured me that your complain will resolve in next 24 hour but so far they...
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M
Madhu0033
from Chennai, Tamil Nadu
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Irrational behaviour and in-correct billing of tata photon

Address:Chennai, Tamil Nadu

To whomsoever it concerns,

I am one among the millions of people, who trust the brand name of TATA., and thereby have purchased TATA PHOTON Data card.

The Data card No. is [protected] and my account No. is[protected].

With blind faith on your system, I have paid all my previous bills, and the current bill, corresponding to the period 30/08/10 to 28/09/2010 was very high, and we asked for an itemized...
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D
dsrvnn
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Speed Very Very Slow

Address:Chennai, Tamil Nadu

I took photon+ connection on 16th October 2010 and I never used the internet for totally more than 5 hours because of the extreme slow speed in my area ( Thiruvanmiyur).I thought that photon+ will give speed upto 1.5Mbps (which is half of 3.1Mbps speed which Tata claims) but what I am getting is not even the 100 kbps and sometimes I am getting 30-70 Kbps. The reason I took photon+ because of it High Speed, now I am very much disappointed...
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B
bimansarkar
from Mumbai, Maharashtra
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Network problem, Service not providing for a long time

Address:North 24 Parganas, West Bengal

On 27th of september I made a call to customer care about the device, which was not working.than I re charge with Rs.100, and again I call to customer care for the same problem, they promise to send somebody for resolving the problem, but till the date I did not get any service from the companies end, rather they said that as Rs 100 was not usede by me it was been charged, but for what?
and within the period I call them several time...
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Hi,

This was my first interaction with any of the Tata's services and this is the worst response I got, after a follow up (which I did) of atleast 20 times with their customer care executives and the network/technical people in Hyderabad.

I got my Tata connection activated on 15 Sep 2010 with Account no.[protected], and the speed I am getting while downloading any of the files, is not beyond 20kbps (that...
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J
J S Hanspal
from Delhi, Delhi
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speed very low

Address:Delhi

the company claims customer satisfaction but is unable to provide services for which it is being paid.
the connection is increasingly showing speed of 7.5kbps to 20kbps whereas the threshhold of calling a service broadband is 32kbps
down with tata photon plus

J S Hanspal...
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K
KAPIL_
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Online recharge

Address:Mumbai City, Maharashtra

Dear sir,
The last date to recharge my Tata Photon Plus was 20th October. i recharged it on 18th using online recharge but due to some technical error they say that it ll be done on 26th October and henceforth my balance will not be carried forward. This shows callous attitude of company and is unfair on its part. Since, I got the recharge done within time, I should have got the balance forwarded. And if not this is just...
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J
jpsingh
from Jalandhar, Punjab
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Error 1722 Not working Device

Address:SAS Nagar, Punjab

Monday, October 18, 2010 13:03:37
Reminder Fw: error 1722 solution
...
From:
Jatinderpal Singh <[protected]@yahoo.com> [Chat now]
...
Add
To: customer.[protected]@tatatel.co.in
I bought tata photon wirless brodband i got his dealer which are selling product at Kharar.sir your device is not working from purchased daye i m not bued for doing complaint of your tata photon...
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K
kandula.jayaram
from Mumbai, Maharashtra
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No Refund despite promise

Address:Thane, Maharashtra

Hi,

I purchased Tata Photon + Mobile Broadband Service in the month of July 2010 and in view of the extremely bad connectivity, I surrendered my connection within the first 10 days o[censored]sage. The modem was returned to the Tata executive on 22 July 2010. I was promised that the amount paid by me at the time of applying for new connection amounting to Rs.2999/- will be refunded entirely within a period of 2 weeks after necessary...
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S
sachinkumar7233
from Pune, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Tata photon plus customer service agents are not qualified

Address:Delhi

Tata photon plus peoples are not qualified . they are Just new peoples . I don"t know how come they are doing there business . Tata is real big company .and they are doing business in Capital of India . and they so untrained peoples . I just called to them and I asked to them I just bought new connection and I want to liknk my Outlook express e-mail account with tata photon plus . they said they have no Idea .
before i was using...
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P
parag6id
from Chennai, Tamil Nadu
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Made to buy the product with false promise

Address:Bangalore, Karnataka

Tata photon –You cannot carry speed

I kept getting calls from executives regarding ‘Tata photon plus’. But since they were not giving any unlimited plan I did not want to take it. Then they would say they have Tata photon whiz which has unlimited plan but speed is low. Then on 12th August I got a call from one executive saying that they have come up with a new offer o[censored]nlimited plan and 3.1 Mbps, rent of Rs.950, after...
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S
soumyaranjan05
from Hyderabad, Telangana
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Ignorance of Complaint

Address:Gurgaon, Haryana

speed less than 50kbps
I bought tata photon plus, at Delhi for 2600/= (non-refundable) with monthly tariff of 1350/= per month.
Contracdictory to their claims of max speed upto 3.1 mbps, to my sheer astonishment I have never experienced even a normal browsing speed. complaints have been lodged several times but the problem persists. Can I lodge a police complaint of cheating ?. Can I go to a consumer court?
Can I get...
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M
maseeha
from Hyderabad, Telangana
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Wrongly Charged and Wrong Tariff Plan

Address:Mumbai City, Maharashtra

Hi All,

I bought a new Tata Photon+ connection (Acc No:[protected] last month(september 2010) under 950 unlimited plan (activated on 15/09/2010) with a discount of Rs. 200/- per month for the next 12 months from Vriti Infocom, B-75, sector - 63, Noida but as per the bill sent to me today it shows 950 Night Minute Plan (I selected and wrote myself on the enrollment form for 950 unlimited plan), with a billing amount of Rs. 5,551/-....
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S
subhradas
from Pune, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Cheating Customers

Address:Maharashtra

This is how Tata Indicom Photon plus is selling the product to the customers. They claim to have speed of 3.1 Mbps however in actual its giving a speed of not more than 20 to 24 KBps. On asking them they replied they have some issue and cant help until 30 Nov 2010.
[protected][protected][protected][protected][protected][protected]-----
BELOW ARE THE VARIOUS E MAILS ON THIS...
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