Tata Motors Complaints & Reviews

This is in reference my car Tata Indica Xeta that has been creating problems since I had bought it. The car was purchased on 17th may, 08. When it was given from the first day itself, the car has been creating problems. Th car engine has been changed even though its just two years of its working.

I had bought the Indica xeta vehicle no HR 26AT2367, chasis no. 600631ASZP14623 from Shrinathji Motors in May 2008. I was offered Rs. 10,000 discount if I purchased 2007 model. In order to save money, I agreed as manufacturing year did not matter as long as it is manufactured by Tata Motors.


Unfortunately my experience with Shrinathji motors has been a nightmare and as per the details as below, I have been clearly cheated by Tata Motors.


The car was delivered 2 days after the purchase as was told PDI is not done – for a car whose purchase process was two months long and the entire dealership knew of its delivery date.


There has been always problem with self - start from the date of purchase, which I had tried to inform the works manager, but this dealer could never sort out this problem. Whenever I had gone to shrinathji motors for service they would only empty the petrol and the check engine light remained on. THIS PROBLEM NEVER GOT SORTED OUT. In meantime I decided to go to Dhingra Motors who sorted out little bit of problems.Their service was far better than srinathji motors.



During December, the car faced battery problem and it was found that Shrinathji, during the delivery of the car had never given me warranty card. When informed Shrinathji motors turned deaf year to the issue. I then contacted Exide battery who informed us that that warranty has been expired and they cannot help. So I have to purchase new battery worth Rs 5000/-. During these months, self problem continued and Dhingra Motors kept the car for 3-4 days so that they could identify and sort the problem.


Further the car heated up and would not start. So I had gone to Dhingra Motors who solved my problem as it was within the warranty time. I was told by the dhingra that coolant which was replaced is still in his name as he was not aware of the warranty of the car. The mechanic had to bear the expense as he told me. In this time I was informed that the warranty of car has expired and I had tried to reason him that since I had bought the car during May then it should be valid till 18 months. They informed me that this can be sorted out only with Srinathji motors as they have not updated anything of this sort in the system. Someone also informed that the car was sold to somebody but as there were perennial problem, he returned back to the dealer. The self problem could not be sorted out and dhingra motors told me to contact shrinathji motors.

The Vehicle to undergo yet another PDI by Tata Motors engineer, If the vehicle is declared problematic by your company, It must be replaced.

d. It is illegal to sell a new car [despite year of manufacture being older] from a showroom with NO WARRANTY on VEHICLE or BATTERY.


Recently, the xeta has again created problems. Even though i had consulted Dhingra Motors who siad there was leakage in radiator & gear box problem and i have to borne Rs 14,000 for the repair. I cant afford this. I again had problems when it didnt start with petrol, i refered to Delta automobiles, gurgaon. They said it was due to Injector has been blocked. With two different versions of my car problem, pls tell me what should i do. I am totally confused and i think the solution is that i should return back the car to the tata motors only, when i am bearing a cost of Rs 5000/- every month besides my conveyance cost.

I think I dont need a car and want to return it back to Tata Mpotors. There has been fault in the car and request you comepensate the reamaining EMI which is left. It is useless for me to have a car and i have to travel by private taxi.


At your position, you will understand how I am being harassed with all the car problems. You must be aware, for salaried person, this is hard earned money and if one buys brand new car, one expect that it will be free of problems for at least next 10 yrs. You can imagine, what I have been facing when the car is just 2 years old and you can imagine, what problem i will face when it is over 5 yrs old car. I had opted Tata Car as it's a big brand and Tata brand stands for quality, you would definitely not allow customer to think of negative of your brand.


Regards
Sowmya
[protected]

dear sir,
as per the complaint loged by me i recieved the call from bijjargi motors on 22nd april 2010 regarding the excise duty refund amount sanctioned. i and my sister went bijjargi showroom and we met mr. narasanagi sales he told us that rs 64,500.00 has been santioned to us as excise refund and when we asked him the amount he told that all other four customers along with me the whole cheque has been passed and he has deposited in his dealers account for clearing ,after clearing he will issue the cheque to us but beforehe told to sign the recipt of cash refund format but we told him without recieving the cheque how we can sign the recipt on that he gave me an explaination that first he has to send the signiture verification and recipt of cash refund signed by the customer to the tata company pune for verification but i asked him that the amount has been already santioned why are you making delay but he is giving false promises that he will give cheque on 29th april 2010 but on that day i called him for cheque he told that onwer is not in the showroom so the cheque has not been signed come on monday for recieving the cheque so please sir see that my cheque reaches me as soon as possible waiting for your early reply



thanking you,
Regards,
Dr.Shweta.B.Jumnal.
[protected]

Dear sir,

as i discussed with you the matter over phone regarding sumo grande mk 2 seven seater purchased in the name of Dr. Shweta.Bhimarao.Jumnal. in the month of january 2010 Vehicle no KA-28-B-0354 , CHASSIS NO-MAT465157A9AO09389, ENGINE NO- 22LDIC0R07PQ2J17557. from bijjargi motors bijapur. we have registered the vehicle into yellow board for taxi purpose ,for which i should get the excise duty refund ,for that i have submitted the necessary documents original and two sets of xerox copies with notary done to the bijjargi motors.bijapur on 18-03-10 ,for which they haven't give any acknowledgement to us so please check the details about our refund and revert to me when will i get my refund.





Thanking you,





Regards,

Dr.Shweta.Bhimarao.Jumnal,

H.No.431,S.R.Colony,

Jalanagar,HUDCO,

BIJAPUR.

email: [protected]@yahoo.co.in

[protected],[protected],[protected].

Dear Sir,

Good Day!

I have purchased DLT Trailor from your esteemed dealer,Popular Mega Motors,Kochi. The Vechile No. is KL-43 B 5121 and Chasis No. MAT41520692N20524. Its real sad to let you know that, when the vechile was purchsed it had bent on either side of the Trailor. I had informed the company and a gentlmen from the company's part had come to inspect my vechile. He assured me that the matter was not much of a concern and he suggested me to go on with my vechile but i am very much worried as this is my first owned vechile and need to run this to earn my living.
Respected Sir, to let you know, this vechile is being operated in one of the busiest Port in S.India and to compete in Transporting Feild my vechile should be prompt condition but unfortunately with the bent on either side of my trailor, the trailor itself,the cargo and the humans sitting inside are in great danger. So i am overall worried and its affecting my morale to work
The overall look of my vechile is also different from the same model of DLT Trailor which runs in Cochin Port. Most of the Operators is harrasing me by asking wheter this is a Second Model of Present DLT Trailor which is in market.
The company has not provided me the Service Book of my Trailor..and i dont know whether you provide that or not and no other valuable informations with regards to the maintenance of my trailor.
Please see to my above said matter seriously and do the needful at the earliest. My morale booster depends on the valuable decission you take. I am looking forward for you reply.

With Regards
T.A Mohamad Zakim
Mobile No. +91 [protected]

we have purchased tata indica vista in june 2009, after 2 months of purchasing its engine is giving problem. sanghi brothers indore has operated it , but still we are stuggling with the same problem.as our vehicle is under warranty period we want either to replace the engine or change the car.its 5th time we facd the same problem,due to this we are mentally harassed.they are unable to sort out what is happening in it.
engine stops working anytime, last time on a long tour the problem came and we were stucked in the middle forest(outskirts).now carrying this car is a mental headache for us..
please take a appropriate action against tata motors(sanghi brothers indore(m.p))

My Indica Car bearing Registration No. RJ 01 1C 3562 met with an accident on 21st May,2007.The car was sent to above dealer for assesing losses and prepare estimate of repairs.The dealer intimated me over phone that there shall be approx. expanses of about 35,000/,as I was bed-ridden after the accident.Dealer demanded Rs 15,000/ towards making estimate and getting the Car surveyed by the Surveyor of Ins. Co. Without my knowledge the dealer submitted an estimate of Rs 3,78,681.38 to the surveyor on 24th May,2007 and again submitted supplementry estimate for Rs 49,621.97 thus making a total of Rs 4,28,308/ towards the repairs whereas the cost of new Car was approx. Rs3,90,000 at that time.The surveyor in connivance with the dealer fixed Ins. cos liability for Rs 1.40,583.88 thereby the remaining amount for repairs i.e. Rs 1.02,000/was to be borne by me. Neither the dealer nor the surveyor was kind enough to intimate me the above matter and instead of making the case of total loss the surveyor allowed repairs.The surveyor mentioned in his final report"Repairer was advised to call us on dismantling of vehicle,but he did not call us and only after complete repairs,asked for final settlementof claim. on query,he apolosied with letter that he had taken photographs but they gor abolished due to some technical faults in computer."Unaware of all this, I came to know on 31st August,200 that the Car has already been repaired, when Mudgal Motors asked me to lift the vehicle after payinng Rs 2,42,000. Finding a wide gap between the claim entertained by the surveyor and the Bill for repairs, the surveyor was requested to review the case and confirm if the replacements as shown by the repairer were actually required and if yes why the same have not been allowed by him.When I visited Mudgal Motors on 24th Sept.2007 to inspect the Car, it was found that the same was not ready and several parts were either lying open or not fitted. I sent a complaint to Regional Manager,Tata Motors,Jaipur and Tata Motors,Passenger Cars Business Unit,Mumbai on 14th/16th October,2007 but of no avail. In the meantime the surveyor issued another report dt.6.10.2007 and allowed additional claim of Rs 36.209.54 after a lapse of over 3 months of his final report.Despite several requests, the repairer failed to show the actual salvage of parts replaced when the undersigned visited his works on 29th October,2007.However, on 2nd Nov.2007 the repairer sent the Car to my residence with his Sales Manager and Workshop in-charge with request to take delvery after making payment. I found that the defects reprted earlier were still there and the wheels of the car bubbled badly when driven on road. The headlights for which I was charged Rs 3,700/ each were od inferior quality and the battery was also a used one.Dissatisfied with the claim as also the workmanship,I had no option but to approach the Distt. Consumer Court,Ajmer for redressal of my grievance.As justice was denied to me, I was compelled to file a case in State Consumer Dispute Redressal Commission,Jaipur.After a long fight, the court issued its order on 21.10.2009 thereby instructing the Ins. Co. to pay the entire Bill amount plus interest @ 9% to me and the dealer was ordered to hand over the Car in good condition after making necessary repairs.It was only on 30th March,2010 that the issue of salvage was settled between Ins. Co. and the repairer.I approached Mudgal Motors to deliver me the Car as per instructions of Court. Mudgal Motors refused to deliver the Car unless I sign written statemnts in their favour that the Car is o.k and I am satisfied with the workmanship.Again while taking delivery of the vehicle it was noticed that once again the Headlights have been replaced with the inferior quality and do not conform as per quality shown in the Bill.The General Manager,intervened and got the same replaced. I was assured that the Car has been vigorously checked and is roadworthy.When taken out of the garage for Road Test, it was found that there was no oil in the Power Steering cup and the steering could have failed ,had the car been in speed on the highway.Despite repeated telphonic requests,the additional keys of Locks replaced have not been provided,overnight parking showed that Engine Oil was leaking ,Horn not working, and electrical wiring loom has not been provided between the switch and the headlights for motorised operation.I have been forced to get the above defects removed from private mechanics as it is very difficult to have faith in a dealer,who is indulged in unfair trade practice with the blessings of 'TATA MOTORS' My requests to Tata Motors to get my Car examined by their experts and declare it Road wothy have proved futile.In the event cited above,I do not have the courage to drive the above vehicle repaired by Mudgal Motors and put the lives of my family members at stake.In case if 'TATA's' do not take any action against their erring and dishonest dealers,I fear the day is not very far when the Tata's slogan 'World Class' will be replaced by'Worst Class'. Through your platform,may I request Mr. Ratan Tata to please look into the whole case and do the needful so that no other customer is cheated by your dealers. It may not be out of place to mention here that if a secret poll is arranged you will find that 100% customers are dissatisfied with your existing dealer at Ajmer but have no option. As both huge expanses and time is requireed to fight legal case in our country,the sufferer do not find enough courage to raise his voice against the corruption and misdeeds of your dealer.

Sir, I have repeatedly sent the following complaints all abvailable TATA e-mail IDs but till today I did not receive any responce.
Dear Sir,
I bought a TATA DICOR Indigo in Oct 2007. Initially I was bit skeptical about buying a DICOR engine since it is new to TATAs. I was convinced by the sales manager saying that the DICOR engine is used in safari mark of vehicles also and was performing well. My Indian spirits woke up and I bought the vehicle.

Initially there were some troubles like oil leak , Break valve failure Etc. As a an engineer I thought these were part of bath tub curve and the minor faults would settle in due course of time and I would get a trouble free service at least first 5 years.

In the month of Oct I heard some additional noise from the engine. I took the vehicle for inspection at Manipals garage near Hebbal. The mechanic inspected the vehicle and told me that the alternator belt was loose and needs replacement. Since he did not had stock after couple of days I took my car to Prerana Motors garage in Peenya. He inspected the vehicle and did the general check up (He charged Rs 350/- for this of course) and told me that My clutch was bit stiff and did some work on it Although the belt does not need a replacement immediately as precaution he would replace it. I got every thing done up by paying 3500/-Rs. But still noise did not stop in addition oil leak started a couple of days later. Since I did not had the confidence of Prerana I took my car to Hi-Tech in Rajaji nagar Here also people attended to car and told me that the leak was due to casing failure and needs replacement. Agreed got it done by paying Rs.2654/-. In fact he mentioned that the coolant pump bearing likely to give way after some time Immediately next day I went to Mysore for some work. The noise was still persisted so I took car to Urs garage and there he identified that the bearing of coolant pump was the culprit and he found crack in the coolant tank also he replaced both. I paid Rs.1685/- here. Now my car is performing well.

My question is

why did the mechanics at prerana or manipal did not identified all the faults while they checked a general check up.( All the problems cropped up with in one month time)
I think the oil leak was actually the coolant leak due to a crack in the coolant tank.
I was charged for changing the coolant pump case.
How can a good quality closed bearing fail with in a span of 2 years.
I strongly suspect the level of competency of mechanics about this car at the authorized garages.
I strongly suspect TATAs have released the Indigo DICOR vehicle without proper evaluation. It is a under developed car released to public. If this is the case then TATAs need to rplace all dicor engines at their cost.
I do not know who will compensate for all these problems because of some others mistake or manufacturers problem (Poor quality control during production).
I hope you will take appropriate action at the earliest.

Hi,
My name is mahesh. I brought a Tata indica vista car in november 26th 2009, the first time i got a problem with the car like it did not even start nor any movement in the car, it just got jammed in february 2nd week. then it was given for service in CONCORDE MOTORS SANATH NAGAR, who kept the vehicle with them for more than 20DAYS and they delivered it. And immediately after 1 week again i got the same problem in kurnool and given it for service on march 13th in kurnool TATA MOTORS, and till now the vehicle is still with them and there is no response form TATA MOTORS. the complaint no. with tata motors is 1-[protected].
REG NO. OF THE CAR : AP21AD1087.
THE WORST SERVICE EVER BY TATA MOTORS.

----- Original Message -----
From: Sanjay Gupta
To: [protected]@tatamotors.com
Cc: [protected]@tatamotors.com ; [protected]@tatamotors.com ; [protected]@tatamotors.com ; rajiv.[protected]@tatamotors.com ; [protected]@tatamotors.com ; prakash.[protected]@tatamotors.com ; [protected]@tatamotors.com ; [protected]@tatamotors.com ; [protected]@tata.com ; girish.[protected]@tatamotors.com
Sent: Monday, March 22, 2010 4:19 PM
Subject: Re: Dissatisfaction and breach of trust due to inordinate delays in delivering cars by TATA MOTORS


Dear Mr.S.Sree Raman



After 20 days of my feedback to the response mail of Mr.Jalaj Gupta,you have unanimously taken a decision not to investigate the matter further.This approach itself shows the commercial intentions of your organization and your below slogan as RESPONSE IN MINUTES RESOLVE IN HOURS looks only superficial and theoretical which is only an attempt to attract the customer.



Any decision(which is not in agreement by both parties) by one party can not be called for as decision but a imposition o[censored]ndesired rules and ethics.



Any how,since I am the only victim of your system which has not only delayed the delivery of the product due to which undersigned had to incur heavy expenditures but needs to be taken up at macro level.



Rgds



Sanjay

----- Original Message -----
From: [protected]@tatamotors.com
To: [protected]@sarlafabric.com
Cc: [protected]@tatamotors.com ; [protected]@tatamotors.com ; [protected]@tatamotors.com ; rajiv.[protected]@tatamotors.com ; [protected]@tatamotors.com ; prakash.[protected]@tatamotors.com ; [protected]@tatamotors.com ; [protected]@tatamotors.com ; [protected]@tata.com ; girish.[protected]@tatamotors.com
Sent: Monday, March 22, 2010 3:54 PM
Subject: RE: Dissatisfaction and breach of trust due to inordinate delays in delivering cars by TATA MOTORS


Dear Mr. Sanjay Gupta,



We would like to once again draw your kind attention to the email response sent to you by Mr. Jalaj Gupta Regional Manager- North on 5th March’10 explaining in detail & clarifying the matter to you.



We wish to inform you that since the issue has been clarified in detail, hence there is no further need for any investigation / consideration.



Regards



S Sree Raman

DGM( Customer Service – Tata Cars)








[protected][protected][protected][protected]

From: Sanjay Gupta [mailto:[protected]@sarlafabric.com]
Sent: Monday, March 22, 2010 2:01 PM
To: CUSTOMERCARE ( TML )
Cc: [protected]@tatamotors.com; [protected]@tatamotors.com; [protected]@tatamotors.com; rajiv.[protected]@tatamotors.com; Ravi Kant ( PDA ); prakash.[protected]@tatamotors.com; MUKHERJEE A S [ Assistant General Manager (Corp Comm) , Mumbai Corporate , Mumbai ] ; [protected]@tatamotors.com; [protected]@tata.com; DESHPANDE GIRISH C [ Asst General Manager (Customer Support) , Mumbai PCBU , Mumbai ]
Subject: Fw: Dissatisfaction and breach of trust due to inordinate delays in delivering cars by TATA MOTORS



Dear Mr.S.Sree Raman



Silence of all itself is the specimen of poor service standards of the organization as a whole which only indicates about insecure feeling in the hearts of the aggrieved customers.



Non responsive ness not only convert the gravity of the issue into a sensitive Zone but also not a solution of any problem.



Even after personal discussions on phone,the subject matter looks unattended which is forcing undersigned to refer at next level i.e appropriate authorities.



Let the case be decided at its own merits.



Rgds



Sanjay





----- Original Message -----

From: Sanjay Gupta

To: [protected]@tatamotors.com

Cc: jalaj.[protected]@tatamotors.com ; sunny.[protected]@tatamotors.com ; [protected]@urmilmotors.com ; girish.[protected]@tatamotors.com ; [protected]@tata.com ; [protected]@tatamotors.com ; [protected]@tatamotors.com ; prakash.[protected]@tatamotors.com ; carl.[protected]@tatamotors.com

Sent: Friday, March 12, 2010 10:58 AM

Subject: Re: Dissatisfaction and breach of trust due to inordinate delays in delivering cars by TATA MOTORS



No response as yet...................?



----- Original Message -----

From: Sanjay Gupta

To: [protected]@tatamotors.com

Sent: Tuesday, March 09, 2010 11:10 AM

Subject: Fw: Dissatisfaction and breach of trust due to inordinate delays in delivering cars by TATA MOTORS



Dear Mr.S.Sree Raman



None of the recipient has responded as yet.



Request to pl arrange immediate resolution of the subject matter without any further delay now.



Rgds



Sanjay



----- Original Message -----

From: Sanjay Gupta

To: jalaj.[protected]@tatamotors.com

Cc: prakash.[protected]@tatamotors.com ; [protected]@urmilmotors.com ; carl.[protected]@tatamotors.com ; [protected]@tatamotors.com ; girish.[protected]@tatamotors.com ; sunny.[protected]@tatamotors.com ; [protected]@tata.com ; [protected]@tatamotors.com ; [protected]@tatamotors.com

Sent: Friday, March 05, 2010 6:54 PM

Subject: Re: Dissatisfaction and breach of trust due to inordinate delays in delivering cars by TATA MOTORS



Dear Mr.Gupta



This has reference to your below reply which is full o[censored]lterior motives and totally misleading to keep higher ups in dark.This is evident from the fact that instead of clarifying the actual reason of delay,you have attempted to defend TATA MOTORS at the cost of the dealer.No where from your below mail it looks that TATA MOTORS has done some extra efforts in order to console the feelings of their esteemed customers rather it is proved that spirits as a whole are angst business ethics.This approach further indicates towards the poor service standards of TATA MOTORS since I am not the customer of your dealer but only and only the customer of TATA MOTORS.



The customer satisfaction is the only substance in today's market conditions and that too at a high altitude of service standards.Despite of all delays at your end as you your self acknowledged as per point No-5 of your below mail, you still claim the fair practices of TATA MOTORS which does not discharge you from the fundamental liabilities of the organization.



Every day there is an statement in news papers about TATAT MOTORS entering into a global arena and to make this company at international standards but regret to inform that we are not even able to address the grievance of domestic customers in true spirits and at the right plate form.I would have appreciated if you would have suggested some corrective remedy angst the concerned management in order to stop such recurrences in future to attain faith and confidence of your customer back.



The facts of the case as mentioned below are not only manipulated and a repeated version of my original complaint but a dignity and modesty of the customer has also been challenged by alleging such statements as "we feel is an after thought and a means to extract money from the company and cannot be accepted." FACT REMAINS THAT THE CAR WAS DISPATCHED FROM TATA'S PLANT ON 08/02 AND IT TOOK 17 DAYS TO DELIVER TO THE CUSTOMER.The above statement is highly objectionable and not going to serve any purpose unless the matter stands resolved.



Dear ALL in reading.....................THE MOST UNFORTUNATE PART IS THAT THE MATTER HAS BEEN REFERRED TO ADJUDGE THE FACTS OF THE CASE TO THE SAME AUTHORITY WHO ARE ALREADY INVOLVED IN THIS DELAY AND MOST EFFECTED PARTY.KEEPING IN VIEW OF YOUR APPROACH I NOW STRONGLY REQUEST TO INVESTIGATE THE CASE INDEPENDENTLY AT MACRO LEVEL AND ROUTE CAUSE OF THE PROBLEM ALONGWITH SOLUTION IS INFORMED TO THE UNDERSIGNED.



However my comments on your each point are inserted as marked in red clr-



Rgds



Sanjay



CC TO S.Sree Raman......... As discussed,pl go through the entire correspondence alongwith a request to refer the matter to an independent authority and let the case be decided at its own merits.



----- Original Message -----

From: jalaj.[protected]@tatamotors.com

To: [protected]@sarlafabric.com

Cc: [protected]@tatamotors.com ; [protected]@tatamotors.com ; [protected]@tata.com ; sunny.[protected]@tatamotors.com ; girish.[protected]@tatamotors.com

Sent: Friday, March 05, 2010 2:46 PM

Subject: RE: Dissatisfaction and breach of trust due to inordinate delays in delivering cars by TATA MOTORS



Dear Mr. Gupta,



This is with reference to your email dated 27th Feb regarding the dissatisfaction and alleged delay in delivery of Car. My apologies in responding late to your e mail, as I was traveling. As regards your case, we wish to state the following:



On your concern that the vehicle was not available at the dealership for Test Drive, a senior person from the dealership visited you along with the car and later you booked the car with the dealership on 22nd of Jan by paying Rs 10,000.The car was booked on certain terms and conditions vide email o[censored]ndersigned dt.21/01.COPY ENCLOSED.


Being the latest launch the car was not available of the shelf at the dealership and dealership sought some time for the delivery of the car.The car was booked on promised schedule of 10-12 days by their sales executive from the date of booking which falls due on by the end of January-10.


The dealership kept you informed on the status and you were informed the chassis no of your car on 9th Feb on which you showed your satisfaction and you requested them to keep you posted on status of transit. I have not shown any satisfaction which is evident from the enclosed mail rather undersigned being the effected party asked them to inform the status being by that time car was delayed by 10 days .


The dealership later kept you informed on the transit details on 14th Feb, 16th Feb and 18th Feb on phone which has been acknowledged by you wide your e-mails sent to the dealer. I FEEL YOU HAVE NOT READ THE MAIL CAREFULLY WHICH CATEGORICALLY MENTIONS ABOUT MY FINANCIAL LOSSES BECAUSE OF DELAY.COPY ENCLOSED.SUCH A LONG CORRESPONDENCE ITSELF PROVES THE CONCERN OF THE CUSTOMER'S HARASSMENT LEVEL for which he is not supposed to face and correspond unnecessary.


On 19th Feb it was informed to you that there has been an unfortunate incident wherein the Road Permits of the trailer that was transporting your vehicles were lost by the transporter near Gurgaon. As the trailer could not further move without the documents, the vehicle got held up. Transporter had filed an F.I.R in this regard. However, the dealership assured you that they were making efforts to get the car delivered within next one week time.


Dealership sought some more time wide email dated 22nd Feb on this assured you that they were working on getting the same resolved.On 22/02,undersigned spoke to you on telephone and showed the complete dissatisfaction about the mechanism of delivery alongwith a assurance to share the whole experience after taking the delivery which too was welcomed at your end.


The car was finally delivered to you on 25th Feb and you had taken the delivery of the car to your satisfaction and without any protest. The dealership also provided you the accessories (Seat Covers, Central locking, Foot mats, Mud flaps, Perfume and Divinity) free of cost as a goodwill gesture which was duly accepted by you without any demur. In this regard you had also sent an appreciation letter on 26th Feb to the dealership a copy of which is attached herewith complementing the steps taken by them to ensure to provide the best services to you.
-At the time of delivery itself,undersigned asked Mr.V.K.Singh o[censored]rmil motors to adjust the delayed cost in the final payment but he showed his complete inability on the pretext of no fault at their end and asked to claim from TATA MOTORS only. Further at the time of delivery when Mr.Sunny Bhat called me on the mobile of Mr.Sant choudhary o[censored]rmil motors, I showed him my complete dissatisfaction during the call itself.
- The dealer has not provided any thing to me out of good will gesture but under a agreement and the deal which was finalized with them at the time of booking vide email dt.21/01,copy
enclosed.
- The appreciation letter was given to the dealer about their courteous treatment at the time of delivery and not the TATA MOTORS and can not be encashed by TATA MOTORS at the cost of the dealer.IF YOUR SERVICE LEVELS WOULD HAVE BEEN UP TO THE MARK YOU WOULD HAVE ALSO GOT THE APPRECIATED FEED BACK FROM THE CUSTOMER.Does the appreciation to the dealer entitles you to wash off your hands from the basic liabilities.


However after taking delivery on 25th Feb we are surprised to receive the below mail from your side on 27th Feb seeking compensation which we feel is an after thought and a means to extract money from the company and cannot be accepted. The compensation is not a after thought but a actual loss incurred by the under signed due to unethical approach of TATA MOTORS and already amply clarified many times.


Regards

Jalaj Gupta




[protected][protected][protected][protected]

From: Sanjay Gupta [mailto:[protected]@sarlafabric.com]
Sent: Saturday, February 27, 2010 3:57 PM
To: GUPTA J H [ Regional Manager (PCBU) - North , Mumbai PCBU , New Delhi-RO ]
Cc: MUKHERJEE A S [ Assistant General Manager (Corp Comm) , Mumbai Corporate , Mumbai ] ; [protected]@tatamotors.com; [protected]@tata.com; BHAT SUNNY [ Territory Manager , Mumbai PCBU , New Delhi-RO ] ; [protected]@urmilmotors.com
Subject: Dissatisfaction and breach of trust due to inordinate delays in delivering cars by TATA MOTORS



Dear Sir,



This has reference to our discussions on 22/02 w.r.t delay in delivery of Indigo-Manza car by the undersigned.



With deep regrets,I wish to bring in your kind notice about the inordinate delays towards delivery of MANZA car which is not only a breach of trust but a financial loss to the customer with no fault at his end.The whole issue left many question marks on the whole system itself being customer feels himself as victim.This approach further indicates about the slippage by your selecting panel who is appointing such a weak infrastructured management who can not even satisfy the requirement of present market conditions and high ambitions of the customer but serving his own commercial motives at the cost of TATA MOTORS.



THIS DELAY has not landed me in trouble mentally but financially too.



However I have a personal feeling that looking at the approach of your organization and that too after so many interventions at corporate level,it looks the entire system is being driven with the connivance of your organization.Needless to mention the level of harassment already faced by me.In today's scenario,I personally feel the customer satisfaction should be the utmost priority irrespective of the cost particularly when the customer has wide choices of products available in the market.I firmly believe that seeing this type of approach,generally people are forced to switch over to some other better brand which is not a healthy sign for any organization.If you put your foots into my shoes, you can simply imagine the physiology of a person who even after spending Rs.6 lacs on your product comes back home with a bitter feeling and a heavy heart.



During the last 15 days,There were certain personal events in the family but my kids were deprived to have the pleasure of new car which ultimately develops a bitter feeling in their little heart about your company/product due to commercial motives of the appropriate management.



I am listing below the eventwise facts of the case which itself are the eye opener for all and not at all acceptable in today's scenario.



1 Undersigned alongwith family visited Urmil Motors,Ghaziabad showroom on 10/01and expressed our desire to get the test drive of Manaza Car.The dealer shown his inability to get the test drive on that day on the pretext of one and the other.



2 The undersigned took the matter at next level in Urmil Motors vide email dt.15/01,18/01 alongwith a copy to TATA MOTORS.Mr.Sunny Bhat(TSM) Gurgaon intervened in the matter and assured to stop such recurrences in future.



3 However ,A senior person Mr.V.K.Singh from Urmil Motors,GZB visited my place and apologized with their mistake being a new dealer in this field alongwith a assurance to improve in this regard and not to repeat such incidents in future.



4 Seeing this approach and erasing past regrets,I decided to finalize MANZA car with them.I booked the car with Urmil Motors on 21/01 on certain terms and conditions confirming vide email dt.21/01.The initial delivery promised by their sales executive as 10-12 days from the booking date which looks normal part of process and ideal.



5 Since end of January,I was in constant touch with them about the delivery of the car.This is quite evident from the fact that when on 02/02,I spoke to Mr.Sunny Bhatt (TMIL) who also endorsed the version of the dealer but with a assurance to get me the delivery within another 8-10 days due to some production issues at PUNE plant.



6 On 09/02,Urmil Motors emailed the undersigned engine/chassis no confirming therein that the car has been billed and dispatched from TATA MOTORS.Copy enclosed.



7 Till 19/02,I was kept in abeyance about the delivery of the car on the pretext of one and the other which is evident from the enclosed emails.



8 On 20/02,I was informed by the Urmil Motors that now trailer has reached at Gurgaon but form No-38 has been misplaced by the driver,hence the delivery is not possible till the issue is resolved with relevant authorities.



9 After so many follow ups and efforts,Finally the car got delivered to me on 25/02 with a satisfied approach of the dealer at the time of delivery.



Keeping in view of above facts,I wish to put on record following-



All above facts/incidents indicates about the non transparent approach between the dealer,customer and the TATA MOTORS.If the controlling authority himself feels helpless to help the customer than the fait of the customer is always question marked..........................?
Latterly it has been discovered that the entire delay was beyond the control of the dealer but with whole hearted support from TATA MOTORS.
Trust the logistics selecting panel at TATA MOTORS is fully aware about the current market conditions and the high ambitions of the customers in the present competitive market particularly in a premium segment.
In absence of availability of the vehicle undersigned had been continuously facing the heavy expenditure on taxies etc in day to day routine which are to be attributed to the concerned management.
During one of my discussions with Mr.Singh o[censored]rmil Motors,I had shown him my interest in order to enroll TATA products at our corporate level but now I have to think twice..........?
Since,I have already wasted my valuable time and hard earned money on such efforts,communication and follow ups ,hence forced to claim following costs in this regard which are to be attributed to the appropriate management-


1 Cost of Taxi incurred by the undersigned during last 15 days @1000/- per day totaling to Rs.15000/-

2 Cost of communication,correspondence,teleconversations etc @ 5000/-

3 Cost of mental agony faced by the undersigned with no fault at his end.

Trust the above facts will not only help you to take some corrective/preventive actions angst your entire network across the country alongwith a improvement in order to capture good reputation in the market by spreading your product and services which are the ultimate facts of the life.

As an customer,I feel if your product and services are at desired levels of the market conditions,the customer has to come back to your company only.

Any how,expect a exhaustive response on the subject matter alongwith reimbursement of above claims failing which undersigned would be constrained to refer the matter at next macro level.

Rgds

Sanjay Gupta

GM(SFPL)

[protected]

I have booked a Indigo manza qudrajet AURA (Monarch Red) from Cargo Motors Pvt ltd Opp Rajpath Club Ahemdabad. I paid the booking amt of Rs 11000 on 27 Feb 2010 and also paid the final price of Rs 537000 to them on 8 march 2010. The dealer told me that the veh will be delivered in 15 days but till date veh has not been delivered and over that now the dealer is telling that i will have to pay the extra money to him as ther has been a price...

Hello ! I Ajith Kumar G, purchased a TATA SAFARI 2.2 VTT GX from PRERANA MOTORS Bangalore on the 18th of this month (18/02/2010). I had booked this car paying an advance of Rs. 25000/- on the last week of January 2010.

After insisting to have a look at the car that I wanted to buy, the Dealer agreed to take me to the yard where the car was parked. I was shocked to see the car so dirty that nobody would even think about buying it. However the dealer convinced me by telling me that the car would look great after a wash and he would make it look excellent.

The car was purposely deliver after it was dark on the 18th (Day before yesterday) at 9:00 PM after having me wait since 5:00 PM. The car reached the delivery area at 8:30 PM and I found that there are bad stains on the car... I did not want to complain at that point as my parents were eager to drive home on the new car and also because they were tired waiting for almost 4 hours for the car to be delivered. I used the car on Friday (19th Feb) to commute to my office which is 6 KMs from my house and returned home at about 8:00 PM. I had not got a chance to have a good look at the car on FRIDAY. Morning on Saturday I wokeup with the eagerness to see my new car and found that there are bubbles on the paint on the bonnet and there is a brush touchup done on the scratches on the side fenders.

Other than this below are the faults that I had found in the car after I had a close look at it.
1. The rubber beedings of the doors were getting powdered as they were lying exposed to the sun for more than a month.
2. The battery had a leakage and the acid from the battery destroyed the metal portion of the battery bay.
3. The Silencer was rusted from the place were it is clamped.
4. The dash board fitting not in line as it should.
5. The cars steering rattled like a old truck while doing 60 KMPH.
6. Noise while changing gears at low speeds and the engine was too noisy unlike the other cars with the same engine.
7. The side and the rare glasses had salt water stains that will never go off even if cleaned.
8. A bulge on the front right door near the lock.
9. The interiors of this car is baige colored and they had grease on the inside on visible areas.
10. The plastics on the rear of the car and the mono grams has stains which cannot be removed.

I strongly suspect that PRERANA Motors and TATA motors together have cheated me by selling a used car or a car that has met with an accident.

I have lost all the hopes and interest that I had on TATA vehicles. I want TATA to replace my car with a NEW one or pay the entire money back (Rs. 11,67,000/-) by Monday (22nd Feb 2010).

Nobody would expect to see even one of the above listed complaints on your NEW Car… would you ???

Request all the car buyers to be very careful buying a car from TATA motors, PRERANA Motors especially.

I have a few pictures attached to show the facts.

Kindly advice and Help...

Ajith Kumar G
[protected]

Defective car sold by the dealer - PRERANA MOTORS Bangalore

i am a resident of faridabad havin safari lx no.HR 29 T 9037 and i want to write this complaint about TAYAL MOTORS FARIDABAD the most fraudlent company ever existed . in my last car service they left disel injector screw loose due to which diesel flew in to self and self stopped working and they told me that its due to weak battery and battery is damaged . they repaired my self and charged me 7568/- rs . then i took my car to change my battery at one of the battery dealer and car mechanic at sector 16 ( savitri battery shop) he told me he is the one who had repaired my self and it was just oil seeping in to the self . its a pitty that TAYAL MOTORS dont even have a mechanic they repaired my car outside their primeses and then they lie so much not admitting their fault but also overcharging me 10 times the actual cost..... i think you should cancell these kind of fraud dealers , dealership . TAYAL MOTORS IS A THIEF AND DONT HAVE ANY BUSINESS ETHICS.

Hi I am Gopal R Mundada

I had purchased the car on loan from TATA Motors Finance Ltd. in 2005 & they had charged the bank charges for paying the EMI's after due date. But we have our bank statement & all the detailes of payment as per this all the payments Except for one Made before due dates.

Even after asking for details they haven't furnished us any, so do help

Yours
Gopal R Mundada

21-01-10


To

Mr. Ratan Tata
Chairman
Tata Motors and Tata Sons
Mumbai

Sub: Customer Complaint:Jobcard no JC -CcdHyd-SN[protected]

Ref: My tata Indica GLS Petrol – Reg. No AP9BL 2610. My communication with concorde Motors and Tata Service Manager.
Date of purchase: 22 Sep 07 Km clocked: 11293 KM

Dear Sirbr...

I own a 2008 Model of TATA Indica Dicor - DLG. It has clocked around 27,000 kms.
While driving there was a burning smell within a car & then it stopped & refused to move.
Looking at this problem I've called up Dynamic Motors for support.
They have told that clutch plates got burnt & would need to be replaced. Probable reasons for the same was told as improper use or lack of service, however both the cases are not valid as all the service had been completed in time & also the car is being driven single handedly & with care.
They have explicitly mentioned that it is not covered in warranty.
My understanding is that it has happend due to a manufacturing defect of the machinery & have conveyed them if they do not take it up appropriately, I would raise the concern with Consumer Forum, however that turned out to be least of their botherance.

Looking at all the details ( if need be more information can be provided ), requesting you to guide me how should I go about that.

- Anand Kumar Dubey
Car Reg No.: UP32 - CL5969
Mobile #: [protected]

I have purchased TATA Motors' HCV TATA LPS 4018TC, for which billing date is 31/03/2009 bearing Regn No. CG-13D/3951. The vehicle is being purchased from TATA Motors Showroom, Jaika Automobiles, Raipur (C.G).
The Sevice Manual depicts under Warranty. The vehicle as a whole shall be warrantied for 18 months, where as cummins engine is warranted for 24months or 150000 km.
All the free service and maintainance is being carried out at TATA Motors' Authorised Service Centre, Shivom Motors, Raigarh (C.G)
For which, engine oil consumption has been 1st reported on 19/11/2009, at Shivom Motors, Raigarh(C.G) when the vehicle km mileage was 26520km. and susequently on 21/11/2009, 27/11/2009, 3/12/2009.
And finally on 10/12/2009, when it has been found that the 'HIGH ENGINE OIL CONSUMPTION IS DUE TO ENGINE FAILURE'.
Before dismantling the engine, it was being said that the Tata Motors may replace the engine in warranty and in any case if the TATA Motors reject the warranty, then the customer will have to bear the cost of Engine Overhauling, otherwise Shivom Motors will not dismantle the engine. Due to the fear of Freight Loss, we have agreed to pay if the warranty is being rejected.
After being guaranteed that the repairing expenses will be paid, if the warranty got rejected, than Shivom Motors dismantled the Engine and rejected the warranty after dismantling the engine by saying the Deisel used is adulterated and finally we have to pay Rs. 76,300/- as repairing charges.
Where as we have been purchasing deisel from Shree Balaji Engicons, Belpahar, Dist Jharsuguda (Orissa) for last three months. And Shree Balaji Engicons is providing the guarantee for Quality and Quantity and is also ready to get the sample sealed any time, we or TATA Motors has any doubt.
For which we argued with the Shivom Motors' Work Manager but they straight forward denied to get the sample sealed from the vehicle as well as from the petrol pump. And kept on claiming the deisel used is adulterated.
Where as the engine failed due to the fact that there is manufacturing defect in the vehicle or the lubricants provided by Shivom Motors is not genuine. It has also been noticed that the employees of Shivom Motors sale the lubricants without bill at cheaper rates. So, there is possibility that the employees might be mixing other cheap lubricants or may be water to complete the lubricants stock.
On being complaining of inferior quality of Engine Oil provided by Tata Motors , no action has been taken.
The TATA Motors personnel claims that the adulterative deisel is being sold in the Raigarh City, that is the only reason for engine failure at the Raigarh City, where as the fact is the adulterative deisel is being provided by TATA Motors' Authorised Service Centre at Raigarh City, for which the Engine gets failed in Raigarh City.
Now, after being complaining to higher authorities as well as TATA Motors Customer Assistance Centre, no one is interested in solving the issue, but they are only talking of we will not consider your case under warranty.
Please suggest me, whether we can sue through consumer court, if yes how and where we can sue.

Hi,

I am having TATA INDICA V2 (Petrol).While going to Pune my car had problem with is GAS kit.I have taken that car to nearby TATA authorized center at Nerul.Name of dealer is Fortune motors Nerul.

They had repaired gas kit but they had done some mistake in fitting engine.Engine pistone is not working properly.Some noise is comming from engine.

I had complaint about this to TATA.my complaint number is 1-[protected].but they are not giving proper reply.
I am staying at vasai which is far away from nerul.It is very difficlult to take by car again n again there.


Please do the needful

Regards,

Machhindra

Tata Finance has alloted Vehicle Mh 06 AC 1823 without checking any proper proofs and documents of owner Mr. Tangaraj K Pillayee.

Above owner has Ration card,Resi, IT of Inside mumbai than on which proofs of Raigad above said Truck is been alloted.

By taking such benifit Mr. Tangaraj creates corruptions with help of trusted Tata company.

On my complaints MCGM mumbai collected Octroi Loss from above such Tangaraj.

Once again please cross examine above issues is request to honorable tata company.

Above said truck is registred with mumbai port trust and creating water,parking fees and loss loss to governmnet till today.

To, Date: 30.11.09
Mr. Awtar Singh
Customer Support
TATA Motors Limited,
PCBU,
Jaipur

Sub: Compliant no. 1-[protected].

Dear Sir,

Please refer E-Mail dated 26.11.09 of CRM, Chambal Motors Kota. I am shocked to see the content of mail which came in between your grievances solving process. M/S Chambal Motors (P) Ltd strategy towards escaping from customer support responsibility rather than fulfilling customer grievances is high disguising

The comments & findings of Chambal Motors, Kota are very much disappointing & have no relevance with facts. This is to linger on the process & harass the customer, which is totally against TATA Motors customer care policy. This approach of Chambal Motors, Kota is spoiling the credential of TATA Motors.

Looking towards your immediate intervention to fulfill all my grievances of above complaint.

Thanking you

Yours truly,



(Shivesh Kumar Chaudhary)
506, Shrinath Enclave,
Station Road,
Kota (Rajasthan)
Mobile:[protected]

CC: Managing Director,
TATA MOTORS Limited,
1st Floor, Bombay House,
Homi Modi Street, Fort,
Mumbai- 400001 (Maharastra)


On Fri, 27 Nov 2009 16:51:52 +0530 wrote
>CRM,
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Chambal Motors (P) Ltd,
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Thank you for your reply. I am sorry to say that your comments & findings are baseless, partial & have no relevance with facts. My reply on your comments is as follows:
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(1) I do appreciate TATA Motors & Chambal Motors for early response to my grievances & support for alternate vehicle. Your initial observation on stating problem seems premature. I request you to please deeply analyze the specific problem & rectify so that it doesnt get repeated. I am facing this problem since more than 3 months. I hope you will be able to interpretate & correct the problem.
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(2) I am shocked after reading your comments on my claim to get refund for the fuel pump billed vide invoice no. Chambal-KT[protected] dated 05.11.08.
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Do you mean my claim is not valid since it is more than a year old?. What do you mean by your statement the tank and the fuel pump were changed simultaneously and you were apprised of the same prior to change". The car which was in good running condition, brought to you for replacement of fuel tank only, not for fuel pump. However just a day before the leakage in tank was temporarily attended by your senior technician Mr. Vijay.
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Your statement no quarry since last one year" is not correct. In last one year, I have repeatedly raised my grievances. All reputed automibile workshop deploy experienced technicians but it doesnt mean that there will not be any damage in any vehicle because of their negligence. The basic thing is to acceptance.
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Your statement "We had also suggested that the tank be got changed through insurance but you had refused citing some reasons. This could have saved your costs and also repairs. It means that any damage occurred during dismantling even due to negligence of your trained technician should be claimed to insurance company, which is totally unfair.
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Your statement "The fuel pump in your car is fitted inside the fuel tank and in cases leaks occur inside the tank and are found only on opening the assembly." I do appreciate your knowledge of fuel pump assembly, but do you have answer how a car will be in running condition with broken fuel pump nozzle? This is very clear that the nozzle was got broken during the dismantling/ assembly only. Customer always appreciates for your approach to accept facts rather than twisting it.
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(3) You have written that on 25.08.09 window winder was attended for misalignment & it was working smoothly. Since I was not satisfied with its operation, requested you to re attend but I was told that the problem will attended next time.
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I am sorry to inform you that your information for broken part is also not correct. . The broken part was Nukka, not the roller as told by your service advisor & associated technician named Mr. Nasuru. On my demand the broken Nukka " was also shown to me. As a certified graduate Mechanical Engineer I can very well differentiate between Nukka" & " Roller".
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What it is understood that the "Nukka" of roller assembly has broken during dismantling process. It appears that your intension to prove Nukka" as "roller" indicate to your interest to transfer breakage loss on customer. Is this the way to maintain a professional & healthy business ethics?. Definitely not.
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I surprised to note statement The problem shall be sorted out once the assembly is changed but the same can be only on charge basis or through extended warranty if you have one running". Does it not mean to promote a customer to get replace the parts on cost of TATA Motors even broken / damaged for your reason of negligence? Do you call it a fair & professional business deal? Do you call your self a professional CRM? Certainly not.
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In view of above facts I fully disagree with your baseless conclusions & findings. It just means, you intent to harass your customer for his claim lodged for your negligence. This approach will not only spoil your reputation but of TATA Motors also. This is entirely against customer care policy of TATA Motors.
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I request you to please immediately replace the parts got damaged because of your negligence & refund the payment made by me for the part already replaced.
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Regards
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Shivesh Kumar Chaudhary
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On Thu, 26 Nov 2009 16:30:34 +0530 wrote
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We have your car at our workshop right now and we have managed to give you an alternate car.We are sorry for the delay in sending you a car because our car was with a customer and hence the delay.
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We have found no defect in your car at the moment and it is starting perfectly fine.We intend keeping it for a day or two to diagonise the problem as you have mentioned cold start problem and that too only at certain times.We had got your vehicle checked at your office too and it was starting fine.Any way we shall do our level best to eradicate the problem as soon as possible but it would have helped if we could make the diagonises when the problem was occuring.We have even asked our customer support engineer for assistance and he shall be insepcting your car on[protected]
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Regarding your fuel tank change. This was done more than one year ago and the tank and the fuel pump were changed simultaneously and you were appraised of the same prior to change. There has been no query on your part since the last one year.Here we would like to assure you that parts are replaced only when needed and work at our end is done with utmost care by technicians trained by Tata Motors and also years of experience.We had also suggested that the tank be got changed through insurance but you had refused citing some reasons.This could have saved your costs and also repairs.The fuel pump in your car is fitted inside the fuel tank and in cases leaks occur inside the tank and are found only on opening the assembly.We regret that we shall not be able to help you in this matter as much as we would have liked to.
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Horn pad damage- This is a very common problem in cars and does occur when the horn pad is opened.The clutching pads are plastic and do wear out.Your pad has been opened several times.At times for horn repair, at certain times for steering repair and aslo at times to straighten or centralize your steering wheel.Since you have raised the issue we shall do the neccessary repairs/ replacement at our cost and the problem shall not occur.
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Window winder- Your left door window winder was not aligned and we did set it right along with some other steering problem and we have charged you Rs.170/- for the repairs vide invoice no. dt.[protected] .We could have changed the window winder assy. there and then but since it was working smoothly we presumed that it would work.The same has been giving you service since then but on your last service on[protected] you cited that the repair had been done previously.Upon dismantling it was discovered that a roller was broken and this was found inside the door assy.On wanting to take confirmation for replacement you alleged that it could have been broken by our technician which is not the case.Your window winder is still working as on date but the alignment is slightly out.The problem shall be sorted out once the assembly is changed but the same can be only on charge basis or through extended warranty if you have one running.
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We once again assure you that we do not charge the customer unneccessarily and parts are changed only when required to be changed
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We once again wish you happy motoring in your Indigo and assure you of our fullest co-operation at all times.
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Thanking you,
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your's truly,
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Anjali Pandey
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Chambal Motors (P) Ltd
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On Wed, 25 Nov 2009 18:03:48 +0530 wrote
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Thank you for your reply & support. In reference to our telephonic discussion on this subject, I request you to please instruct M/S Chambal Motors , Kota (1)to rectify starting problem (2) free replacement of parts as mentioned & (3) Reimbursement for the parts already replaced & cash paid by me.
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Mr. Sunil Tahkur, General Manager of Chambal Motors , Kota has confirmed me to pick up & attend all the compalints in my car & fullfill all the grivances as mentioned in detailed E-mail. He will send an alternate vehicle & pick up my car tomorrow.
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Thanks & best Regards
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Shivesh Kumar Chaudhary
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On Wed, 25 Nov 2009 16:56:50 +0530 wrote
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We regret for the inconvenience caused due to problem occurred in your
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Unfortunately, the mail id mentioned in your mail sent today was not
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correct. Hence you couldn't receive the mail.
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Pls find attached mail sent to you by M/s Chambal Motors and the
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undersigned.
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We once again request you to kindly bring your veh or let us pick your
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vehicle, as per your convenience, to get the necessary repairs done.
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Regards
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Awtar Singh
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________________________________
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From: Shivesh Kumar chaudhary [mailto:[protected]@rediffmail.com]
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Sent: Wednesday, November 25, 2009 3:56 PM
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CUSTOMERCARE ( TML )
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Subject: Pending complaint no. 1-[protected]
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To, Date: 25.11.09
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MD,
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TATA MOTORS Limited,
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1st Floor, Bombay House,
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Homi Modi Street, Fort,
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Mumbai- 400001 (Maharastra)
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Sub: Service discrepancy & customer compliant no. 1-[protected].
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Dear Sir,
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This is in reference with service discrepancies generated by your
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negligence, damage to the components & poor service quality. I requested
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for support to your customer care cell as failed to settle my grievances
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Since then, I am continuously requesting your customer care cell, but
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safety hazard & uncertainty. I suffer for the reasons I am not
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responsible.
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Request you to please advise the concerned authority to immediately
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attend my complaint.
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Thanking you
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Yours truly,
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(Shivesh Kumar Chaudhary)
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506, Shrinath Enclave,
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Station Road,
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Kota (Rajasthan)
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Mobile:[protected]
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The details of my complaint as follows:
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My car model "Indiago GLX" bearing registration no. RJ-20-CA-2376 was
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repaired on 16.11.09 at your authorized service center M/S Chambal
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Motors (P).Ltd, Kota. Repair was billed vide invoice no.
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Chambal-KT[protected] dated 17.11.09.
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The car was personally handed over to your above authorized service
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center for check & repair following continuing problems in addition to
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general check up. The status of specific problems which was claimed
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attended is as follows:
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Start up problem: I am facing cold condition starting problem in my car
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since more than three months. In morning the car does not get start
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unless 20-25 continues self cranking is not applied. Some times abnormal
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noise was emitting inside bonnet. It was immediately brought in notice
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to your authorized service provider with a request for check &
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corrective measures accordingly. On demand car was sent to your
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authorized service provider. After check it was told to me to get
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battery replaced which is responsible for such miss operation. The car
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was then taken to local authorized dealer of "Exide" for replacement. As
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per routine practice the battery was checked before replacement by Exide
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dealer. It was surprising to me that battery was declared O.K. This was
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a contradictory statement between your authorized service provider &
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Exide dealer. To verify & clear out the differences, he offered his
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service battery on chargeable basis. The battery was replaced with
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service battery. The trial with service battery showed no difference.
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This trail was for a week. This was again brought in notice to service
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provider of Chambal Motors (P) Ltd. with all the details & findings.
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Finally it was re concluded by your authorized service provider to re
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check.
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Car was handed over to your authorized service provider M/S Chambal
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Motors (P) Ltd, Kota on 16.11.09 to check & correct. (Please check job
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card details). With delivering vehicle on 17.11.09, it was confirmed by
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service provider of your authorized service provider that this problem
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has been attended, rectified and checked also.
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On 18.11.09 morning again I experienced same cold starting problem as
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earlier. It was immediately brought to the notice of Mr. Sunil Thakur,
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Chambal Motors (P) Ltd. As usual it was demanded to bring car at service
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provider for check up. I expressed my inability to bring car because of
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my preoccupancy. Again in late evening on same date, similar starting
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problem was faced. It was again apprised to Mr. Sunil Thakur on phone.
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On 19.11.09 morning also it showed same problem & again it was brought
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to his notice. I requested him to organize & depute an authorized
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competent person in the morning to access & understand the problem.
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However again on 20.11.09, it showed same problem in morning & again it
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was brought to his notice. He replied to come back on this issue in due
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course.
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On 21.11.09, morning start up, I did not face problem. The same was also
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communicated to Mr. Sunil Tahkur, General Manager, Chambal Motors. He
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recommended waiting & watching. Problem is still pending. At1.00 PM the
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same stating problem I faced while going back from my office. This was
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immediately informed to Mr. Sunil Thakur, General Manager, Chambal
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Motors, Kota & requested to verify. However he expressed his inability
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to immediately arrange his technician to verify. This was postponed by
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him on next.
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I request to the official of TATA Motors to immediately fix up the
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responsibility & rectify same. I am continuing with this problem since
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more than three months. I am continuing to drive my car in uncertainty.
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Fuel injection pump damage: This was happened with me few months ago,
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which I would like to apprise to the official of TATA motors for getting
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reimbursement of my payment.
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Few months back my car's fuel tank developed a leak. It was brought to
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your authorized service provider M/S Chambal Motors (P) Ltd for repair.
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It was repaired (Record may be verified).After some time again a leak
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got developed at same location, which was repaired (Again record may be
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verified) by your same authorized service provider. Subsequently when it
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again leaked third time then fuel tank was replaced as per advice of
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fuel tank was replaced as per advice of your authorized service
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provider. During the job of fuel tank fixing it was informed by your
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service provider M/S Chambal Motors (P) ltd that fuel injection pump
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nozzle is broken & it is to be replaced in complete. On my query in
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regards with reason of breakage when vehicle was running, the reply of
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service advisor was negative & surprising. He replied that during
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dismantling it was found broken. As per him, it was not possible to
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repair the broken nozzle hence complete assembly has been replaced &
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billed to me.
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In this whole issue I was unable to understand that in fuel pump nozzle
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broken condition, how the vehicle was running As there was no option
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other than this, I got it replaced.
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I request officials of TATA Motors to investigate and conclude this
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serious case at the earliest so that reimbursement can be made to me.
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Steering horn pad damage: The damage to horn pad occurred during service
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some 3 months back. While taking delivery of vehicle it was observed
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that its steering pad was detached. It was immediately brought in notice
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to service provider then it was put back by him. Subsequently after a
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few Kms run it was observed that horn pad is malfunctioning. As it was a
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matter of road safety, immediately brought in to notice of concerned
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service provider. On his demand the vehicle was brought to your
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authorized service provider for rectification. It was again re fix with
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some make shift arrangement with an instruction to me by concerned
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service provider that if it happens again then please get replaced the
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complete steering wheel. Again after some few Kms of run it starts
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malfunctioning. This was then brought to notice of Mr. Sunil Thakur,
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General Manager of Chambal Motors (P) Ltd. & he accepted for free
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replacement as this got damage during their servicing.
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It was also brought in notice of Mr. Kohali, Chambal Motors (P) Ltd on
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17.11.09. As per him, this type of damage during service is cost to the
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customer, which is not desirable. It was very surprising reply from such
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a senior person of your authorized service provider I request M/S TATA
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Motors for immediate free replacement which is still pending.
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.
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Damaging FR LH window glass steering system: The problem in smooth
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operation of front LH window glass was attended & billed on 24.08.09. On
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delivery it was observed that the problem is not rectified. This was
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then brought in notice of concerned service provider M/S Chambal Motors
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(P) Ltd., Kota...It was assured to rectify in next service because of
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time constraints. Again on 16.11.09 the same was offered for
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rectification. In the evening 6.00 P.M I was told by service provider
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that "Nukka" of window glass operating mechanism is broken & complete
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assembly will be replaced at the cost of Rs. 3580.00. I was shocked to
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hear for such cost which, I feel this got damaged during their
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inspection & it is totally an in competency of your authorized service
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provider & should not be cost to the customer.
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I request to the official of TATA Motors for free replacement.
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Shivesh Kumar Chaudhary
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signatureline.[protected]@Middle?>
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********************************************************************************...⇄
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"This e-Mail may contain proprietary and confidential information and is sentfor the intended recipient(s) only. If, by an addressing or transmission error,this mail has been misdirected to you, you are requested to delete this mailimmediately. You are also hereby notified that any use, any form of reproduction, dissemination, copying, disclosure, modification, distribution
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and/or publication of this e-mail message,contents or ts attachment(s) other than by its intended recipient(s) is strictly prohibited. Any opinions expressed in this email are those of the individual and not necessarily of the organization. Before opening attachment(s), please scan for viruses."
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********************************************************************************...⇄
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Kindly pre close the complaint after taking action asap.
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Regards,
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K.K.TANTI
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Customer Support
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Tata Motors, Jaipur
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________________________________
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From: Tata Motors-Complaint Reference
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[mailto:[protected]@tatamotors.com]
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Sent: Tuesday, November 24, 2009 3:57 PM
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To: TANTI K K [ Assistant Manager (Customer Support) ,Mumbai PCBU ,
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Jaipur ]
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Subject: Complaint Registration
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Dear Rep. A Customer has registered a complaint using Web.
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Due to some technical reasons the complaint is not created in Siebel
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CRM.
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The Complaint and Customer details are:
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Complaint Area: Dealer Service Related
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Complaint Sub-Area: Repair quality
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Registration No: RJ20CA2376
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Chassis No.: 601256GTZPA6092
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First Name: SHRIRAM FERTILISERS
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Last Name: CHEMICALS
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Emial Id: [protected]@rediffmail.com
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Mobile: [protected]
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Complaint Background: Please refer the complaint no. 1-[protected]
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assigned to Chambal motors.
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Resolution Required: Please intervene in my complaints and orgainise for
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immediate redressel. The reapir ,correction ,replacement
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Preferred Dealer: CHAMBAL MOTORS PVT LTD - INRAPRASTHA IND AREA KOTA
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*** Kindly make sure that the same is manually updated Siebel CRM by the
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corresponding Dealer
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Regards,
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TATA-MOTORS
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Dear Sir,
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We regret for inconvenience caused due to problem experienced in your
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vehicle.
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This has reference to your telecom held with Chambal Motors - WM (Mr.
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Sunil Thakur) dated 25.11.2009, wherein you have been requested to bring
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your car to workshop.
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We understand that you have expressed you inability to get your car to
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workshop for 4 - 5 days. Pls let us know when you are free.
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We shall get your vehicle picked for necessary repairs. Pls feel free to
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contact Mr. Sunil Thakur for any support.
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Regards
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Awtar Singh
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________________________________
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From: Chambal Motors Workshop [mailto:[protected]@rediffmail.com]
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Sent: Tuesday, November 24, 2009 7:36 PM
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To: [protected]@rediffmail.com
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Cc: SINGH AWTAR [ Manager (Customer Support) ,Mumbai PCBU ,Jaipur ] ;
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TANTI K K [ Assistant Manager (Customer Support) ,Mumbai PCBU ,Jaipur
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]
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Subject: RJ20CA2376-TATA INDIGO
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Dear Sir,
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As per our telephonic talk with you on 24-11-09 regarding your said
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complaints in your car.
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We requested you to kindly bring your car to our workshop in order the
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same is in thoroghly examined by us for corrective action if required
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any.You suggested that you would be visit our workshop after few days or
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you will come whenever you will be free.
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We regret for the in-convenience caused to you
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Thanking you
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Regards!
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Anjali Pandey
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CRM-Chambal Motors P Ltd
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signatureline.[protected]@Middle?>
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Shivesh Kumar Chaudhary
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Shivesh Kumar Chaudhary


Shivesh Kumar Chaudhary









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Dear Sir/Madam
i am purchase your model INDICA GLX XETA from your PATIALA (Punjab ) showroom with Temp no PB 11 AH 1957 {T}
IN CAR PROBLEM STARTING PROBLEM IN MORNING TIME
I AM GO TO YOUR SERVICE CENTRE IN PATIALA & SANGRUR MANY TIMES WHAT NO SOLUTION
I AM MEET YOUR MANAGER SANJAY KOSLA
WHAT NO SOLUTION PLEASE CHECK
OR PLEASE CHANGE MY CAR IN ANY PRICE
PLEASE BILL NEW INDICA VISTA ME
I AM NOT STAING IN THIS MODEL THIS INDICA XETA GLX MODEL
PLEASE HELP ME
IN ANY CLARIFICATION Pls CALL UNDER SIGNED
--
Regards:
Dinesh Garg
Longowal
(DISTT) SANGRUR
PUNJAB
CELL NO: [protected]
[protected]
Time is Money