Tata Motors Complaints & Reviews

Sir

I purchased a Indigo From Tata Motors Showroom Hisar. But the after Sale servie given by that showroom is very poor because of low space they cannot service vehicles on time i must say tata motors after sale service is much poor as compared to other automobile companies. tata motors should open one more showroom fin hisar or better service as cutomers of tata motors are more in hisar but service station have no space to repair. tata motors should open new service or sales station with immediate effect so that they do not lose present customers.

I have made 2 fixed deposits with Tata Motors.vide FDR nos 31689 and 33139.On FDR no.31689 monthly interest is being paid. For the month of April'10 they paid me Rs288/-less.Their service provider is Link Intime,Mumbai.
In spite of several reminders they have neither paid this amount nor explained why less amount was paid.
They have aso not sent me TDC certificate ,so I am not able to file I.T.return.
As regards FDR no.33139 they are not confirming that no tax has been deducted ,though my form 15H has been received by tehm on 14th April 2010.
Their contact email ids are
arvind.[protected]@linkintime.co.in
[protected]@linkintime.co.in
[protected]@tsrdarashaw.com
[protected]@tatamotors.com

res sir
i bought a car from malik cars hyd banjarahills show room.and iam regularly paying from savings account .and the car was stolen in banjarahills
and i lodged a compliant in banjarahills p.s.and iam wating the reply from
police.till then please the stop cheque payment.
car no:-A.P. 9 BK 6612
A.C. NO:-[protected]
LAKSHMIPURAM GUNTUR
thnking you sir saradhi

1. It is intimated that on behalf of my wife owner of Tata Indica Contract No [protected], I went to deposit cheques bearing serial no 4051 to 4062 at your Guwahati Branch for the month of Jun 2009 to May 2010 on 31st May 2009 towards repayment of loan @ Rs 7640/- per month as EMI.

2. As usual in the month May 2010 I personally went at your Guwahati Branch for depositing cheques for the month of Jun 2010 to Nov 2010.

3. On checking of records it is found that no payment for the month of May 2010 has been made due to shortage of cheque and according to them I have to pay the installments for the month of May 2010 with penalty.

4. On hearing that I went to ICICI bank for inquiry and as per statement of ICICI bank from the month of May 2009 to Jun 2010 I found that cheque No 4051 had been deposited on 3rd Jun 2010 and simultaneously cheque No 4062 also deposited on 5th Jun 2010 resulting bounce of cheque and a fine of Rs 386/- was debited from my account by the bank.

5. On 8th June 2010, I went to your branch to en-quire about the matter, receptionist introduced me with concern staff to whom I requested the reason for bounce of cheque No 4062 but ignoring my all questions and avoiding fact of my case he informed to deposit a sum of Rs 3820/- as an installment for the month of May 2010 and went away from office as well as other staff also showed no interest on the case which bound me to deposit the said amount to avoid fine.

6. For the above some questions are arising in my mind : -

(i) That, in which fact your office advised me to deposit Rs 3820/- in lieu of Rs 7640/-, which is my regular monthly installment?

(ii) That, Why your office has not been informed me regarding bounce of cheque?

(iii) That, without prior checking why your office has been deposited two cheques in a month?

(iv) That, who will be responsible for payment of Rs 386/-, which has been debited from account for no fault of me?

(v) That, who will be responsible for my prestige as an account holder of bank where not a single cheque has been bounced before?

7. It is also intimated that, at the time of purchasing vehicle the valuation of the car was Rs 3,73.672/- on 23 Apr 2007 whereas on 23 Apr 2010 the value of the car has been estimated to Rs 2,12,403/-, which is not understood. Please clarify the fact under which ground the valuation of the car has been down graded to Rs 2,12,403/-. My insurance premium included with EMI, the responsibility of your staff to look into the matter before issuing the Insurance policy by Insurance Company. I have made no Insurance claim since purchase of the vehicle.

8. In view of the above, I am requesting you to investigate the matter and inform me the fact of the case for act of kindness I shall remain ever grateful to you and also request to return me my bounced Cheque no 4062 for my record.

Thanking you in anticipation.

I bought a Fiate Palio Stile SLX in Jan 2009 and it broke down within 30 mins from the time i took the delivery from the showroom. The next thing happened was, it was towed away since they could'nt understand the fault. I got the car back after 15 days and the problem continued. I could'nt drive the car for more then 30 kms. Finally i complained to the service center, dealer (Concorde Motors) but all invain.
It went for repairs and this time for 3 months. From the time i purschased the car i drove it only for 3-4 months only. There is nobody to help me with this big problem. Finally i stoped my EMI and my CIBIL report is in soup because of this.

Pl find below email sent to officials on 10th May on [protected]@tatamotors.com,r.[protected]@concordemotors.com,vishal.[protected]@t...⇄

Dear officer

This is to bring to your kind consideration that I purchased brand new
car from Concorde Motors Ltd Prabhadevi Office on 2nd June09.I also
Purchased brand new Tata Indica from Fortune Motors Mahalaxmi Mumbai
in Oct-2003(MH04BS3566) this proves that I am fond of Tata Cars and
make an indirect advertisement of tata motors with my family and
friends.

I would like to bring to your kind notice that I suffured a big
trouble while purchasing Tata Indigo last year.My car was delivered
with dent late evening in first servicing from Worli Naka(GoodYear
India Ltd) Mumbai Showroom[protected]which was kept for servicing
at 9.15am with your executive Mr.abhijeet and my Pen Drive,(given by
tata motor at the time of Delivery of assured gift),Car perfume
Bottle,Cd's,big petrol pipe were vanished.The big dent on Dickey was
repaired but rear broken left tail light was not replaced.

Now today when I went with complaint of worn tyre coming under
warranty I was told by Mr.Mahesh from same service station that claim
is not considered under warranty policy.The complaint no is
Q[protected] dated 10th May10.

You can check and verify that I have very less running of my car whic
is hardly run 7500 Km in 11months.I was passing JVPD yesterday evening
when my tyre suddenly felt heavy and when I got down It was completely
flat.To my surprise I was just 100Meter away from tyre repair shop
where he checked the tyre and removed 2 punctures and showed cut near
Rim and suggested to inform the dealer.He put broken rubber tube above
original punctured tube to avoid further punctures because of which
buldging seen upon filling Air which I showed to Mr.Mahesh and
explained the story.He gave complaint letter and asked to contact you

I hope you will verify and do the needful knowing my Grivance

Regards,

Mrs.Vaishali Rakesh Mhatre
[protected]
[protected]

Sir

I would like to first intimate you the policy of Tata Motors copied from Tata Motors site

Quality servicing / repairs of your car!

Free repair of the complaint that reappears within 3000 kms or 1 month (whichever is earlier) after being attended at this set-up.


With this as a background i wish to lodge a strong complaint on what you say and whats been happenening on the actual ground.

I own a Tata Indigo MH 01 MA 1877 bought in 2003 specifically because I wanted to buy an Indian Car.

I gave the car for serviing at Delta Motors New Delhi on 22 May 10 at 78387 kms for 80000km servicing (detailed servicing if you read the manual)and a complaint that the car was heating because the coolant was not staying in the auxillary water tank. Specific complaint of car heating recorded and accordingly the repairs were undertaken.

Change of tank (for no reason because it wasnt cracked)
Change of 6 litres lub oil
Change of hose and coupling

All these activities were paid for in addition to servicing charges.

The car was transfered to Mumbai by transport on 23 May 10 and recahed Mumbai on 01 Jun 10. On 4 Jun 10 exactly the same problem happened and the coolant leaked and car got heated. It was detected immediately and remedial measures of cooling the engine were taken. The car was slowly and gradually brought on 5 Jun 10 to Om sai Motors malad Mumbai. The incident of servicing was reported to them. To this effect the service advisor of delta Motors was made to talk to service advisor of Om sai Motors.

Om sai motors indicated that the water pump is leakeking and will charge 3500 for the same. I did ask O sai as to how did this happen within 170kms tavel and less than 10 days of a major servicing. he indicated that probably they did not rectify the defect. When i asked Delta Motors he said that they did not check tank and it may be a new defect.

Complaints

1. As far as I am concerned this was the same defect with exactly the same thing happening earlier when I reported it to delta Motors. Should they check or not check. Why was temporary repairs undertaken.

2. did it mean that the tank. the pump. the hose and coupling all failed at the same time? Too much coincidence. Or were false repairs undertaken.

3. In a major servicing with the defect being clearly pointed out what is the role of the Service Center.

4. The efforts of wasting 3 hours in cooling the car and tthen wasting a fll day to get it to service center is besides the point.

5. It is easy for the service center to say that this is a new defect.

redressel

I would request you to kindly offer me a solution to this issue.

My expectations

1. No more payments for the same defect
2. Delevery of the car at my house

My options

I will not take delivery of the car till the issue is not resolved and any delays beyond 07 Jun 10 will qualify for liquidated damages.


regards

swapnil
[protected]

Dear sir,

We placed the order for purchasing Tata Safari 2.2 Dicor VX, BS 4, Black colour to Wasan Motors, Chembur in the 4th week of April 2010.

That time it was informed to us the vehicle is ready and it can be delivered in 2nd week of May 2010. On 14th May 2010

we got the message that the Black colour Vehicle which was meant for us has been directly lifted by some other party from the factory.

Then they promised to give the vehicle by last week of May 2010.

On 1st June we received a message that our vehicle is ready for dispatch. We told them to send the vehicle to our office.

On 2nd June their driver brought the vehicle to our office. It was noticed that both the Remotes were not working, we refused to take the delivery and sent back the vehicle.

On 3rd June after receiving a phone call from them I went there personally and take the delivery from their stock yard at Kalyan.

On 4th June we did the POOJA and went for a round of around 30 Kms and I found that the MATTING inside the vehicle below the steering is getting wet. I contacted your

customer care number [protected] and reported about it. They sent the fitters and rectified the defect.

But my main concern is WHY SHOULD WE TAKE THE DEFECTIVE VEHICLE with this type of initial problems after spending Appx. 14.50 Lacks.

I have selected topmost version of TATA SAFARI and I got a defective vehicle.

If you feel it is GENUINE I will continue with this vehicle or if you can change the vehicle we will be happy.

For your information I had used TATA SAFARI twice, and this is my 3rd vehicle.

Engine No 2.2LDICOR09EZYJ09356

This is in continues to the above complaint I wants to tell the following.

1. No action has been taken from their side and I don’t receive any confirmation mail about their fallow up action.
2. As told earlier the vehicle was parked at our garriage for 2 days because of passing and we got the vehicle registered on[protected]. I started the vehicle that time the remotes are working. I parked the vehicle at my office and locked this new vehicle which was purchased 4 days back and after some time I tried to open it with remote. The remote is not working. I opened it with the Key and the alarm started working and I am unable to stop the alarm because the remote is not working. (Told by dealer that the remotes are perfect now.)
3. At last I managed it and started the vehicle and I found some loose sound from the engine. NEW DEFECT
4. While driving I put the AC on and I found that the blower of the AC is not working with a constant speed, means if I raise the accelerator the blower is also raises its speed and vice versa, One more Surprising new defect of this new vehicle.

Please tell me IS IT SAFE TO DRIVE THIS VEHICLE WITH LOT OF DEFECTS?

If some thing happen while driving this defective new brand vehicle, who is responsible for that?

I am requesting them to replace the vehicle and they are not agreeing for that. please suggest.

Regards,
DHANANJAY KARUTURI
GENERAL MANAGER(PROJECTS)
THAKUR INFRA PROJECTS PVT LTD
[protected]
[protected]@maninfra.com



Chassis Number MAT403744ANE05411

Respected Sir,
I , Bimal M. Prajapati , have purchased a car dated on 10th june 2007 with extended warranty with registration no GJ 18 AC 0868.
Since the day I bought, it has problems in it! some of the problems are as under:
1. starting trouble
2. not good average
3. pick up problem
4. misfiring
I have discussed my problems with the tata motors concerned officers but till today my problems r not solved.They don't solve my problems and advice me to sell this car and buy a new one.Indirectly they have admitted that their product is faulty.my daughter just passed 12th sci so i need the car for her admissions but since 5 days my car is in cargo motors and since 5 days they have not given an answer to me.they keep me going round and round from cargo motors(dealer of tata motors) to shreemanker house(dealer of cng kit). kindly guide me what should i do and provide me with another consumer protection site (government approved).thanking you. waiting for your positive reply.


bimal prajapati
[protected]

Dear Sir,

I have complaint against tata motors ltd. Model Indica Xeta GLS (Company fitted CNG kit) Registration no GJ 18 AC 0868.

Now what should I Do, Please guide me. Or recommand me any Government approved consumer protection site. Please reply soon.

Thanks

Bimal Prajapati [protected]

I HAVE PURCHASE A TATA INDIGO LX ON FINANCE FROM TMF ON OCT-2005. AT THAT TIME I HAVE NEGOTIATED WITH THE PERSON OF TMF & HE HAS COLLECTED FROM ME 60 CHEQUES OF RS. 9000/- AS INSTALMENT. NOW AFTER FOUR & HALF YEARS HAVE PASSED, I HAVE RECEIVED A LETTER FROM TMF THAT YOU HAVE TO PAY RETAINER CHARGES OF RS. 450/- SO I CALLED UP TMF & INQUIRED, THEY TOLD ME THAT YOUR INSTALMENT IS OF RS. 9025/-, THEY ARE NOW TELLING THAT YOUR INSTALMENT IS OF RS. 9025 FROM DAY ONE & NOT RS. 9000. THIS IS CHEATING WITH CUSTOMERS.

DATE-31.05.2010
CUTTACK
DEAR SIR,
I AM A PROUD TATA ACE CUSTOMER OF TATA MOTORS (INDIA)

THIS IS TO BRING TO YOUR KIND NOTICE AND ATTENTION THAT MYSELF MR BHAVAGRAHI MISHRA HAD PURCHASED A TATA ACE MAGIC BEARING REGD NO-OR 05 AB 5794 FROM (TRUPTI AUTOMOBILES,MANGULI,CUTTACK IN THE NAME OF MR.KULAMANI TRIPATHY.
EVERSINCE OF MY PURCHASING I USED TO GET ALL THE SERVICES DONE AT THE SAME SOLD DEALERSHIP IN THE RECOMMENDED MANNER OF TATA WAY.
THE PRESENT KILOMETER MY VEHILCE HAS DONE IS 73500KM.
ON DATED 21.05.2010(FRIDAY) ALL OF A SUDDEN THE TIMING BELT OF THE VEHICLE WAS BROKEN LEADING TO A BIG NOISE AND STOPPING THE ENGINE, SUBSEQUENTLY THE VEHICLE WAS TOWED TO THE TRUPTI AUTOMOTIVE DELAERSHIP BY MYSELF.
THE VEHICLE WAS RECEIVED BY ONE OF THE SERVICE GUY MR DEEPAK DAS VIDE THE REPAIR ORDER NO-1414.
NO ESTIMATE OF EXPENDITURE AND TIME OF DELIVERY WAS INFORMED TO ME .
FURTHER WITHOUT INFORMING PROPERLY AND CORRECTLY THEY HAVE DISMANTLED THE HEAD UNIT AND INFORMED ME THAT THE HEAD HAS TO BE REPAIRED, I HAVE INSTRUCTED TO GET IT REPAIRED AS I HAD NO OPTION OTHER THAN THAT,
AFTER THE DISMANTLING, I HAD TO ROAM HERE AND THERE TO GET A PART OF THE HEAD WHICH IS NOT MY JOB TO TRACE WHERE THE PART OF THE HEAD LYING?
I HAD TO CARRY THE HEAD UNIT AND GOT IT REPAIRED AT A LOCAL LATHE SHOP REFERRED BY THEM WHICH SHOULD NOT BE A RESPONSIBILITY OF A CUSTOMER.
(IN BOTH THE CASES I WAS MENTALLY HARASSED AND TORTURED AS I AM A LAYMAN ABOUT SUCH TECHNCIAL ISSUES,)
AFTER THE HEAD UNIT REPAIR AND FURTHER MOUNTING ON THE ENGINE THE VEHICLE DID NOT START, THEN THEY CHECKED AND TOLD ME THAT THERE COULD BE A POSSIBILITY OF THE CRANKSHAFT,CONNECTING ROD, BEARINGS. AND PISTON BEND.
SURPRISED TO UNDERSTAND HOW CAN A DEALERSHIP EQUIPPED WITH CERIFIED TECHNCIANS AND WORKING PROCEDURE CAN OVER LOOK THE ABOVE COMPONENTS DURING THE INITIAL PART OF REPAIRING AND DIAGNOSIS?
NOW THEY ALSO FEAR THE ENGINE HAS TO BE REPLACED,
WHY NOT THE SAME WAS INTIMATED TO ME EARLIER?
NO DATE OF DELIVEY AND COST OF EXPENSE TO BE INCURRED IS INFORMED.
HAD IWOULD HAVE BEEN GUIDED AND RESPONDED PROPERLY I WOULD NOT HAVE BEEN FELT HARASSED AND TORTURED.
PLEASE DO AN INVESTIGATION AND CORRECT MY VEHICLE WITH A TROUBLE FREE CONDITION AS SOON AS POSSIBLE TO AVOID FURTHER DAMAGE TO ME AND MY TIME AND MONEY TOO.
I AM ANTICIPATING A CALL FROM YOU AND REPLY SO THAT I WILL HAVE A ONE MORE TRUST ON TATA WILL PREVAIL.
SEEKING A SUPPORT AND COOPERATION LITTLE URGENTLY.

YOUR SINCERELY
MR BHAVA GRAHI MISHRA
[protected](M)

LOAN FOR TWO VEICLES WERE FINANCED BY TATA MOTORS FINANCE LTD. UNDER CONTRACT NOS. 40841634 &[protected] RCs - UP77 A8897 & UP77 A8868. THE LOAN WAS TAKEN THROUGH MOTOFAB, CHINHAT, LUCKNOW.

ALL THE DUES AGAINST THE ABOVE CONTRACTS HAVE BEEN CLEARED FULLY FINALLY.

WE WROTE LETTERS TO ALL CONCERNED OFFICES FOR ISSUING NOC BUT NO ONE HAS GIVING ANY RESPONSE. WE ARE WANDERING HERE AND THERE TO PROCURE NOCs SINCE A LONG TIME.

PLZ HELP US FOR PROCUREMENT OF NOCs IN QUESTION.

WITH REGARDS

VIJAY KANODIA
SHAKTI PAPER AGENCIES/ SHREE SHAKTI ENTERPRISES, KANPUR

I had a horrible experience today at Techno Motors Dwarka. I have done complete payment of my car, the car is with TECHNO MOTORS only, booked in the name of Manish Karnatak.
I work with The Times Of India - a media company and my job doesn't allow me that much of a free time so I decided to take my car on Sunday (today).
So my problem in points is as follows:
1: I was called at 3 pm and was promised that I would get my car bt 4pm.
2: Credit card machine not working for the last one month in Techno Motors Dwarka. I had to go to their Najafgarh Branch to swipe my card.
3: It was 5 pm at these guys were still fooling around, saying that I will get my car in another 15 mins.
4: At 6pm the sales guy told me that the car will take another hour to come.
5: I met the general manager and he told me that today I won't be getting my car as there are some problems at their workshop. He also said that there's no electricity. ( which is a lie- i know, as they have Gensets and they have to have electrcity throughout the day)
6: If I had not asked to meet the GM I would have waited for one more hour. And I left the showroom at 6:15. That means waiting for more than 3 hours and no results.
Techno motors did all their money formalities ( I think their motto was this only) and kept fooling around. I want strict action to be taken against them and want to be duely compensated for this. Tata should not have such kind of dealers as its bad for their reputation only.

Hi,

TATA NANO people not giving my money back since 2 months now ...they keep postponing the refund date and say that they arent aware of the refund amount details ... i am attaching the mail i have sent them repeatedly ... they r liars ..

Again called asking for my cheque details !! I was told by Mr Mahesh that cheque has been despatched and when I asked him when “he says he doesn’t know “? Rubbbbisssshhhh

I told him that the money was to be NEFT thru the account detail I had already provided almost a month back !!! and he says he has no idea !!!! talk about lying !!!

He then says to hold on and gets back to me after 4 minutes saying that I again have to call after 4pm so that I can talk to his senior Mr. Prasanna Joshi who is not available ..( harassment again )
What the hell is going on ha ?? I need my god dam money back …. I have been calling again n again for 2 months now asking for my money and reputedly told to call back ….


Your own colleague in customer care by the name “rajan” called me 10 days back after saying that I will receive the money last week surely this time and that he apologises for all the harassment I have been put thru and requested me not to go to press …and still the money hasn’t come !!!!!!!

What the hellllll is going on ??



Best Regards,

Mohinder N Singh
Cell - +91 [protected]/ +91 [protected]
Fax- +[protected]



From: Mohinder Singh
Sent: 05 May 2010 21:13
To: [protected]@tatamotors.com

Subject: RE: UIN[protected] Mrs. Asha Shahani complaint-Harassment by Tata

Shameeeeeee on youllll ???? No call or reply back today also from your end despite of committmet by yoll ....

Best Regards,
Mohinder N Singh
[protected]
________________________________________
From: Mohinder Singh <mohinder.[protected]@enam.com>
Sent: 04 May 2010 17:54
To: [protected]@tatamotors.com <[protected]@tatamotors.com>
Cc: Monica Shahani (Br.B) <Monica.[protected]@YESBANK.IN>
Subject: UIN[protected] Mrs. Asha Shahani complaint-my action
If I don’t get a call by 6 pm then I am consulting my lawyer to file mental harassment case and seeking damages and delayed interest payment for my refund amount ........

I was promised that by end of day ( by 6pm ) I would be getting a call confirming status of my refund amount which still hasn’t happened ..the people from your end who had promised that this would be sorted were Harshal Gaware & Mr. Rajan .........

What rubbish going on with you’ll ..I need to know when I’m getting my refund...it’s been 6 hours now that I am yet to get the reply back on this .....shame on you’ll

It’s been almost 2 months now that despite of my cancellation of the NANO – UIN[protected] that I am yet to receive the cheque . I was told that by 1st week of April I would be getting it and when I called ( thrice already ) I am told that your department doesn’t have details of the refund amount !!!!! what rubbish is this !!!! I am going to sue your company for mental harassment and delay in giving back my money ... I was also told 8 days back that since you’ll cant trace the cheque for the account I need to provide the IFSC code and Bank account details which also I provided and that by latest Monday 3rd May I would be receiving the money directly in the account ...which also has not happened !!!! what the hell is going on !!! now I called on your helpline for the 4th time in these 4 weeks and I am again once told that you’ll are not in the know of the things and that I need to call after 15 mins to speak to someone senior in your department ( when I questioned y I can’t get them on line now I am told by Mr. Mahesh that the seniors are out on break !!!!!!!!! for what break at 12 pm !!! he couldn’t answer )

I’m fed up of calling again and again and again and with your pooorrrrr level of service provided and rubbish communication method ...is this how u serve your clients !!!!! I’m going to consumer court as my next action and forwarding to the press your service accorded to me ........





Best Regards,

Mohinder N Singh
Cell - +91 [protected]/ +91 [protected]

Dear All,
Tata Motors is one of the most unprofessional organisation i had ever seen in my life. After so many mails and request no one has responded till date. My mother who is 58 yrs old are behind them but those bast.. are not responding reagarding the refund. There is noone where you can escalate the matter its really shame on the part of TATA MOTORS

The querry regarding the NANO Booking and it's cancellation is given below

Dear All,
My name is Maya Gaur and i am 57 yrs old. We heard lot abt Nano and plan to buy Nano as it seems quite reasonable and affordable offer for retired govt employee ( my husband ) but we really feel cheated ..
We were the few first customer who booked Nano in Allahabad and our Unique Identification Number was[protected]. In march 2010 we received the SMS regarding the delivery of Car but because of some personal problem we thought to cancel our booking in between this we paid 140,000/= payment to TATA Capital against the Booking cheque dated 28.7.2009.
Kindly respond on the below question -
1) How much loss do you think that the cust will bear ?
a) Loss of 3000 against the form also 2999/- against the cancellation and also interest of almost 10 or more month against Rs 140,000/- which were with you from last 10 month. ( Still the amount is not credited in my account )
When company is charging a penalty of 2999/- against the Cancellation why you people are not paying me the interest against 140,000/- which was utilized by you for 10 or more month
The behavior of staff ( Tata Finance ) is pathetic they think that we are beggar when we are asking for our own money they don't know how to talk to a 57 yrs old women.
Tata was one company which we thought had a great face value but our first / last relation became very sour and i will not advise any one to make any relation with this company those who don't care about customer.

Regards
Maya Gaur
Mobile No.- [protected]
Address - 18 F, Adarsh Nagar, Mundera Ponghut Pul , Allahabad-211012

Kindly add the below email address in your address book
[protected]@gmail.com

This is to bring in to your kind notice that i had purchased one tata sumo grand in the month of aughts 2009 from tata dealer sterling automobile noida.My vehicle no is UP-14AT 9963 IN THE NAME OF JAYANT KUMAR BAHUGUNA.which is purchased for taxi operation and registered under commercial Number.
Since purchasing of this vehicle i faced lot of problem in the vehicle and reported the matter to sterling automobile.from the day of the purchased i faced following problem with this dealer and my problems are not resolved till date.

1- when vehicle was delivered to me they have not issued service book and free service coupon to me till today. i had reported this matter to them and tata executive several time and no action was taken every time i serviced my vehicle there i had to fight for service coupons.

2- from the first month of purchase there was problem in the break disk i reported this to Mr set hi general manager sterling who refused to rectify that drum under warranty and given projected expenses of 25000 to replace the drum. I asked him for the warranty of the parts and he refused that totally by saying this can not be done as your vehicle is Rs=18000 kilo meter land mark.

3-Again its booster system is not working i had reported this matter to sterling automobiles they again refused to replace that under warranty and given RS-20000 estimate to replace that part.My vehicle was kept by them foe the whole day and it was neither serviced nor the part was replaced and we were advised not to service it till you pay the money without warranty of the vehicle. i again asked for the warranty and they refused to do the same asking that after 45000 k.m we can do that.

4- Again since second day of the purchase of this vehicle its battery got inflated after repeated visits we got this battery replaced but again after 4 months again battery got inflated and again we requested them to replace our battery and this time again they refused to change it we reported this matter to amron people they refused to do that saying that vehicle alternator is defective we again reported this to sterling they again refused to accept our compliant.

5-Steling automobile has not refunded my excise as on date despite my repeated reminders to them. i had purchased this vehicle assuming that iam dealing with a reputed company but all my problems were not resolved and iam suffering. i had purchased another sumo grand from srinathji motors ghaziabad and Had got my excise refund Rs 40000 from them.this vehicle was purchased by me in the month of DEC-2009.vehicle no-UP-14BT 1805 IN MY NAME UNDER COMMERCIAL NUMBER.I HAVE GOOD EXPERIENCE WITH THEM AFTER SALES SERVICE. WHY STERLING PEOPLE ARE SPOILING TATA IMAGE IN THE MARKET AND DELIBERATELY DAMAGING YOUR VALUABLE CUSTOMER.

I am a poor man having this defective vehicle and investing huge money and loosing business daily. my vehicle is running in a call centre and my vehicle is frequently getting breakdowns thereby creating huge losses to me.
please replace my vehicle immediately or rectify all the defects immediately.I have to purchase new battery from the market to arrest my losses as i need vehicle to run daily in the call centre.My booster problem is very serious as there is breaks break down always and booster is not working .i had contacted all your dealer in Delhi to get it replaces but nobody has got the booster in their inventory.Now any mishapping could take place and i can not ground my vehicle till i get this booster changed.
I HAD LODGED COMPLAINT IN tata;sTOLL FREE NUMBER BUT FROM THERE ALSO NO
and also to [protected]@tatamotors.com
But RESPONSE AS ON DATE.[protected]
PL LOOK IN TO MY MATTER AND RESOLVE ALL THE ISSUES I HAD MENTIONED ABOVE.OTHERWISE I HAVE ONLY OPTION TO GO LEGAL AGAINST TATA AND STERLING AUTOMOBILE.
BEST REGARDS
JAYANT KUMAR

This is in reference my car Tata Indica Xeta that has been creating problems since I had bought it. The car was purchased on 17th may, 08. When it was given from the first day itself, the car has been creating problems. Th car engine has been changed even though its just two years of its working.

I had bought the Indica xeta vehicle no HR 26AT2367, chasis no. 600631ASZP14623 from Shrinathji Motors in May 2008. I was offered Rs. 10,000 discount if I purchased 2007 model. In order to save money, I agreed as manufacturing year did not matter as long as it is manufactured by Tata Motors.


Unfortunately my experience with Shrinathji motors has been a nightmare and as per the details as below, I have been clearly cheated by Tata Motors.


The car was delivered 2 days after the purchase as was told PDI is not done – for a car whose purchase process was two months long and the entire dealership knew of its delivery date.


There has been always problem with self - start from the date of purchase, which I had tried to inform the works manager, but this dealer could never sort out this problem. Whenever I had gone to shrinathji motors for service they would only empty the petrol and the check engine light remained on. THIS PROBLEM NEVER GOT SORTED OUT. In meantime I decided to go to Dhingra Motors who sorted out little bit of problems.Their service was far better than srinathji motors.



During December, the car faced battery problem and it was found that Shrinathji, during the delivery of the car had never given me warranty card. When informed Shrinathji motors turned deaf year to the issue. I then contacted Exide battery who informed us that that warranty has been expired and they cannot help. So I have to purchase new battery worth Rs 5000/-. During these months, self problem continued and Dhingra Motors kept the car for 3-4 days so that they could identify and sort the problem.


Further the car heated up and would not start. So I had gone to Dhingra Motors who solved my problem as it was within the warranty time. I was told by the dhingra that coolant which was replaced is still in his name as he was not aware of the warranty of the car. The mechanic had to bear the expense as he told me. In this time I was informed that the warranty of car has expired and I had tried to reason him that since I had bought the car during May then it should be valid till 18 months. They informed me that this can be sorted out only with Srinathji motors as they have not updated anything of this sort in the system. Someone also informed that the car was sold to somebody but as there were perennial problem, he returned back to the dealer. The self problem could not be sorted out and dhingra motors told me to contact shrinathji motors.

The Vehicle to undergo yet another PDI by Tata Motors engineer, If the vehicle is declared problematic by your company, It must be replaced.

d. It is illegal to sell a new car [despite year of manufacture being older] from a showroom with NO WARRANTY on VEHICLE or BATTERY.


Recently, the xeta has again created problems. Even though i had consulted Dhingra Motors who siad there was leakage in radiator & gear box problem and i have to borne Rs 14,000 for the repair. I cant afford this. I again had problems when it didnt start with petrol, i refered to Delta automobiles, gurgaon. They said it was due to Injector has been blocked. With two different versions of my car problem, pls tell me what should i do. I am totally confused and i think the solution is that i should return back the car to the tata motors only, when i am bearing a cost of Rs 5000/- every month besides my conveyance cost.

I think I dont need a car and want to return it back to Tata Mpotors. There has been fault in the car and request you comepensate the reamaining EMI which is left. It is useless for me to have a car and i have to travel by private taxi.


At your position, you will understand how I am being harassed with all the car problems. You must be aware, for salaried person, this is hard earned money and if one buys brand new car, one expect that it will be free of problems for at least next 10 yrs. You can imagine, what I have been facing when the car is just 2 years old and you can imagine, what problem i will face when it is over 5 yrs old car. I had opted Tata Car as it's a big brand and Tata brand stands for quality, you would definitely not allow customer to think of negative of your brand.


Regards
Sowmya
[protected]

dear sir,
as per the complaint loged by me i recieved the call from bijjargi motors on 22nd april 2010 regarding the excise duty refund amount sanctioned. i and my sister went bijjargi showroom and we met mr. narasanagi sales he told us that rs 64,500.00 has been santioned to us as excise refund and when we asked him the amount he told that all other four customers along with me the whole cheque has been passed and he has deposited in his dealers account for clearing ,after clearing he will issue the cheque to us but beforehe told to sign the recipt of cash refund format but we told him without recieving the cheque how we can sign the recipt on that he gave me an explaination that first he has to send the signiture verification and recipt of cash refund signed by the customer to the tata company pune for verification but i asked him that the amount has been already santioned why are you making delay but he is giving false promises that he will give cheque on 29th april 2010 but on that day i called him for cheque he told that onwer is not in the showroom so the cheque has not been signed come on monday for recieving the cheque so please sir see that my cheque reaches me as soon as possible waiting for your early reply



thanking you,
Regards,
Dr.Shweta.B.Jumnal.
[protected]

Dear sir,

as i discussed with you the matter over phone regarding sumo grande mk 2 seven seater purchased in the name of Dr. Shweta.Bhimarao.Jumnal. in the month of january 2010 Vehicle no KA-28-B-0354 , CHASSIS NO-MAT465157A9AO09389, ENGINE NO- 22LDIC0R07PQ2J17557. from bijjargi motors bijapur. we have registered the vehicle into yellow board for taxi purpose ,for which i should get the excise duty refund ,for that i have submitted the necessary documents original and two sets of xerox copies with notary done to the bijjargi motors.bijapur on 18-03-10 ,for which they haven't give any acknowledgement to us so please check the details about our refund and revert to me when will i get my refund.





Thanking you,





Regards,

Dr.Shweta.Bhimarao.Jumnal,

H.No.431,S.R.Colony,

Jalanagar,HUDCO,

BIJAPUR.

email: [protected]@yahoo.co.in

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