Tata Motors Complaints & Reviews

As I bought the car Indica Xeta in January 2008 - Tata didn’t deliver the car on time it should be on 27th jan as it’s my child b'day . Dealer Auto point through the money and told me that they will not give me a car after I call upon Tata motors Mumbai they arrange vehicle, after that every time my cars goes there is some additional fault comes in my car every time I had fight that I never experience this fault when I gave the car, one time they took my car's side mirror too. I will discuss the last incidence.
To
The Tata Motors
Complain No: 1-[protected]
Dear
Please do note that we regret to inform you that you provided service till today is worst. Every time my car goes to service we are coming out with red face let me explain you last incidence.
We have call upon no[protected] on dated:[protected] at 6.00 pm and for my car breakdown service, you can check detail on Complain No: 1-[protected]. There wasn’t any response then after for a Month, after a month we have raised our voice and ask about what happening? , The staff wake up from a long sleep and started querying about why not responded the complain at the end they pick my car on dated: 6-5-11 after that again there wasn’t any call from TATA Motors and we made a call again 16-5-11 on toll free no again now they couldn’t trace the car location after 2-3 days exercise they found out my car at Auto Point – Saroli –Surat.
From Auto – Point – Saroli
Now one of eng. Mr. Mustaq Call open and told me that car is getting start in one go what is the problem? , As I told him to have a go with test drive, car engine is not getting force and car is not even moving on 10miles speed.
After 3 hours eng. Range me again and told me that sir your car having battery problem that’s why it causing above problem. I was shocked and replied that dear I am also having a electronic store and I know that battery is there for ignition not to run the engine plz check again.
After a couple of hours once again eng. Call me open told me that sir your vehicle is ready to pickup, as I was out of the town so pick the car 3 days late on the date: 21-5-11, Car wasn’t getting switch on, so eng took another battery and did connect with my battery and start the car as I ask him why my car battery is down? As he replied that don’t worries have a go, drive around and it will be charged itself. As I back to my office and left the car, at night as I close my store and tried to start the car it wasn’t getting start, as I call the local eng. He told me that plz call open TATA Motor that battery cells is burnt out. That means the eng, whoever was working on my car did the mess and burn the battery to just keep his word that he was right for the battery problem. Now battery cost is 5000Rs. Who will pay the cost? And most important thing is in this competition era other company are providing far better services.
Thanking You,
Raj : [protected]

I have at a Tata Motors Insurance (National Insurance Company Limited) policy number[protected] dated 10/8/2010. The policy is against my Tata Indica Vista Aura Safire Car Regn Number RJ24CA2017.
On 7th May my car was damaged and hence I took it to the nearest authorized dealer of Tata Motors i.e. Green Motors, Abu Road, Distt Sirohi , Rajasthan. I was told that since staff was not available that day, I should send the vehicle to the work Shop along with the copies of Registration, Insurance Policy and the driving license. Accordingly I sent the vehicle along with the driver and the documents to the said workshop on 9th May. However, at about 1030 hrs, I was surprised to receive a call from the workshop that they cannot accept the car since they did not have the cashless facility and I was advised to take the car to the authorized dealer at Udaipur which was situated 200 Kms away. I objected and also discussed the matter with the owner Mr Dalip Tak. However, they still refused to accept the car on the same pretext. I then took the up the matter with the insurance company through phone number[protected] and after discussion of the matter with various personnel, I was advised by them also that they did not have cashless arrangements with the said workshop and advised me to send the car to Udaipur. When I resisted the same as the suggestion was not justified. I was then advised to contact Tata Business Service Support at phone Number[protected]. On being contacted I was put through to one Mr Gajanan who on hearing the problem was very helpful and contacted the workshop Manager Mr Mahesh. However, inspite of his persuasion the workshop still continued to refuse to accept the vehicle for repairs as the Manager was on leave and after repeated follow up through Mr Gajanan. I was also advised to contact Mr Mahesh (Manager) on phone number [protected]. A complaint to this effect was lodged with TBSS vide complaint Number 1628. The vehicle was finally accepted by the Workshop only at about 1800 hrs without the documents and I was told that no action will taken till Mr Mahesh reports from leave on 11th May. On 11th May, the photocopies of the relevant documents were submitted to the workshop and I was informed that process to repair the vehicle will be initiated. However, I was not advised by any further action to be taken by me nor any estimates of repairs given. I did not hear anything further from the workshop and on Saturday the 15th May, hoping the vehicle would have been repaired, I contacted Mr Mahesh on telephone in the morning. On inquiry I was informed by Mr Mahesh (Manager) that since he was out, no action could be taken till then and he would expedite the process. When I checked up again in the evening, I was informed that since I had not lodged the report with the insurance company, the case could not be processed. I was advised to lodge report with the estimates and only then after inquiry the estimate of Rs 10950/= was intimated. I accordingly lodged the report with the insurance company vide number[protected] and intimated to Mr Mahesh. Till then one week had passed.
On 16th May, I again contacted Mr Mahesh about the progress of the repair of vehicle. I was told that the survey had been carried out and the vehicle would be repaired in about two days. On 19th when I again contacted, I was told that since the painter had not come, the work could not be completed and would be completed the next day. However, since 20th, Mr Mahesh or the workshop is not responding to the repeated calls and neither any attempt has been made buy the workshop to contact me.
It may be seen from above that the vehicle has been in the workshop since last 13 day in all ( and 7 days since the report was finally lodged with the insurance firm), but the vehicle has not been repaired. Is it as per the terms of insurance? It amount to harassment of the customer by the workshop and the insurance firm who have failed to initiate any action on my complaint to ensure prompt service. I wonder why facilities are created when the dealers cannot deliver the service. If this is the quality of service, would one feel like renewing the contract? WHAT ABOUT THE LOSS / INABILITY TO USE THE CAR FOR SO MANY DAYS WHEN THE COMPANY PROMISES TO REPAIR THE VEHICLE WITHIN THREE DAYS?
Satpal Kapoor
DIG, Internal Security Academy
CRPF, Mount Abu – 307501
Phone: [protected]

I got a Indica car finance through TATA MOTORS FINANCE LIMITED vide Contract No [protected] Customer No.[protected] in the name of PANKAJ AGARWAL to the amount of Rs. 200000/-the installment was 6550/- PM my all the installments are paid they are not issuing NOC in respect of the same
PANKAJ AGARWAL Mobile No -[protected]

I racevied a offer letter by SENIOR H.R MANAGER DEPARTMENT MR. RAJAT SHARMA and he demand for money 8750 rs. in hdfc bank in favour of mahendra singh a/c thats i want to knw that this offer letter is fruad or not but i guess this is fruad because any mnc company did not demand any security money

I also send a attechment file of offer letter which i get in this letter it demand money and it give last date of pay the amount at 2-may-2011

Please inform me that this is fruad or not then i take decision andthat type of message not spoil our future

Thanks

I have received a fake interview letter from "Tata Motors". I have realized it as fake because no interview letter demands for a "Security deposit" I have posted the content of the letter as below.



{Tata Motors}

Dear candidate

Your Resume has beenselected by (Tata Motors). I have attached your Appointment Process letter withthis email. Kindly see the attached...

I have taken 175000.00 car loan for purchasing indicadis from tata motor finance branch at aurangabad on dated 9 june 2007.i have paid all 34 tenure on 10may2010.I have visited on 15nov.2010 with application for getting NOC.MR.shaikh told us that due to burning of documents,we will sent NOC on your nasik home address.but when my driver approach for NOC in jan.2011;he demands id proof ,which is not told before.When he approach on dt:14.03.2011,he has given NOC which is already laps on dt:20 feb.2011.i am totally frusted for such a negligance & poor service given by them.When i contact your TOLL FREE no.they told me that we have alrady sent orignal NOC&duplicate NOC on dt:20 sep.2010,20november2010.I want to know,who is responsible for such a negligance & deliberate service!

Dear All,
I would like to suggest pls do not use the speed cargo packers and movers. The marketing manger of Lucknow branch Mr Veranda Singh (Address F -132 Transport nager ,Kanpur Road Lucknw([protected],[protected],[protected]) committed me to deliver my house hold items from Lucknow to pune within3 to 4 days. The date of booking was 16 april 2011; when I called on today (21 april 2011) for follow ups and final status of trucks then I found surprise that vehicle ran on yesterday (20 april 2011).
It’s a big chiting with me and my family. Now our hotel stay booked by company is over and we haven’t received our items.
Also they didn’t inform me about the delay.
Now I am paying Rs 3000/day in pune for my family and my self due to that unfaithful and poor 3rds class service of SPEED CARGO PACKERS AND MOVERS Lucknow branch.
Pls Pls do not use above said unfaithful, not reliable packers and movers. Go for best to which u can trust.
Regards
XYZ
Pune

I Have a Indica car which on date 21.02.2011, I have send for minor repairing after they have call me for oil check and I allow for that after that on date 04.03.2011 my friend take delivery from Jaika Motors for 4-5 days he parked on his residence .on date 11 I have taken the my car and complete my work on city ,on 12 march I went to Mul and return.On 13 March My Friends went to Nagpur while return its Engine seized .Sir how it possisble to seized the Engine.The Workshop owner shown me 102783 kms and my correct meter reading is 107783 as I left the car to M/s jaika Motors Chandrapur
Plase this msg fot TATA motors people how the your dealer is chit and not work properly .I have given Notice to him and ready for further legal action

To Manager ,
Tata Motors

Sir,
After repeated follow ups and innumerable visits to Bharti Automobiles for servicing and and almost 5 Milage test my Vehicle MH 02. BY 80084 still does not give me an acceptable average. I have an average of only 11 Kmpl. I have attached here with the mileage test done with by your representative at Bharti Automobiles. Your service centre Bharti Motors have serviced & tried to recttify defect but without any success. As a result İ am suffering heavy losses on account of double fuel consumption.
You are therefore do the needful to replace the Vehicle & compensate losses suffered by me on account higher fuel, inconveniences and physical and mental torture suffered by us.Any further delay in the same would compel us to take Legal Advise on the matter .

Regards
Yogesh Ponda.

To
Manager,
Tata Motors,
Sir,
Re : Manza. Diesel. Car purchased in July 10. having No MH 02. BY 80084.
Above car is defective as it gives avg of only 9 -10 Km/ Lt. as against promised avg of above 20.
Your service centre Bharti Motors have serviced & tried to recttify defect but without any success. As a result İ am suffering heavy losses on account of double fuel consumption.
You are therefore do the needful to rectify defects & to compensate losses suffered by me on account higher fuel, inconveniences and physical and mental torture suffered by us.
Thanking you in anticipation of your assuured custommer care services.
Yours Truly
Yogesh Ponda
Dear Sir,

I have recently purchased a Tata Manza Quadarajet Diesel Bs4 Engine no 89645 Chassis no 18030 it is run 3700km. It was told to me that the average in city should be atleast 14 km and Highway I should expect atleast 17-19km. I have been dissappointed as I observe that my average to the very best is been 8km per liter and on the highway it is 12 per liter. I would appriciate if somone from Tata Motors could respond.

I have purchased the vehicle from Bharti Automobiles Thane. I am a resident of Vile parle east and am happy to take it any of the service stations in and around my area.

Thanks and Regards
Yogesh Ponda.

[protected].

I have a car Tata Indica Vista (Registration no.- UP78BY5263) which i had purchased in 2010 from sai motors, Kanpur
The joints of the dash board of my car have got loosed up and i think that is manufacturing problem. I had complaint against this
at your authorised service centre society motors, Kanpur. But they are not take my complaint seriously.

dear sir,
meri car indigo cs glx model jo ki 75 days se service mein maine complaints kar rakhi par koi service nahin mil rahi hai

DEAR SIR,
REFERENCE TO BELOW MAIL WE ARE FOLLOWING UP WITH TATA MOTORS BUT ALL IN VAIN, WE REQUEST YOU TO PLEASE LOOK INTO THE MATTER,
THANKS & REGARDS,
NIKUL BAROT
[protected]





On Wed, 06 Apr 2011 12:50:42 +0530 "rajiv virendra sharma" [protected]@rediffmail.com wrote

DEAR SIR,

(REMINDER)

WE HAD EARLIER FILLED THE COMPLAINT TO CHANGE THE FUEL METER, THE REFERENCE FOR WHICH IS 1-[protected] DATED 02/03/11, NOW AFTER 1 MONTH I HAVE TO AGAIN COMPLAINT FOR THE SAME REASON BUT NO ACTION YET TAKEN FROM YOUR PEOPLE.

I REQUEST YOU TO PLEASE LOOK INTO THE MATTER, OR WE WILL BE FORCED TO TAKE LEGAL ACTION.


THANKS & REGARDS,


NIKUL BAROT

[protected].

On Mon, 04 Apr 2011 16:16:50 , Tata Motors-Complaint Reference <[protected]@tatamotors.com> wrote






Dear Mr. NIKUL. Thank you for registering your feedback through Web with Tata Motors.
Your Registration details are:

Complaint Reference No: 1-[protected]
Complaint Area: Dealer Service Related
Preferred Dealer: CARGO MOTORS - GANDHIDHAM
Dealer Contact No.:[protected]
Dealer Personnel: SUMAN DEWAN

Regards,

TATA-MOTORS

I purchased a Tata Safari vehicle from Guinea Motors at Patna and have constantly faced service related problems at Guinea Motors. Tata Service support is bad consistently.
Recently my clutch has become very hard and the dealer/Service Station is unable to solve my problem since they say that they do not have sufficient tools.
I request the Tata Management to do something about this. My vehicle number is BR01PA3967 and is purchased in June 2009 and is still under warranty.

Pranav Sahi

respeted sir/ madam
my name is K govardhana gupta i had purchased a nano car in the month of dec 2010 and from the day one i am facing the problem since than with the brakes of the nano car and i was saved by my luck because i meet with the accident and i narrowly escaped from the same when i informed to the show room and the service station they say they cant do anything regarding the complaint
hence plz help in this regard
thanking you,


yours fathfully
k govardhana gupta
2003 1st block janapriya heavens
allasandra gkvk post
blore 560065
ka-50-9275

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From: SUJEET KOHLI <[protected]@yahoo.co.in>
Subject: Fw: Re: no answer yet
To: [protected]@tatamotors.com
Cc: [protected]@tatamotors.com
Date: Tuesday, 29 March, 2011, 3:02 PM




--- On Tue, 29/3/11, SUJEET KOHLI <[protected]@yahoo.co.in> wrote:


From: SUJEET KOHLI <[protected]@yahoo.co.in>
Subject: Re: no answer yet
To: [protected]@tatamotors.com
Cc: [protected]@tatamotors.com
Date: Tuesday, 29 March, 2011, 2:45 PM



DEAR SIR ,
SINCE YESTERDAY I HAD MAILED YOU 4 TIMES CALLED MR VIKAT AT LUCKNOW 5 TIMES AND SMS MR VIKAT 2 TIMES FROM 28 /03/2011 BUT I AM STILL WATING FOR THE ANSWER

WHAT A CUSTOMER CARE --- TATA MOTORS

THIS REALLY INTENSIFY THE MATTER AND FORCED ME TO SAY THAT TATA IS
LOOSING THE MARKET REPUTATION.

THIS MATTER SHOULD BE TAKEN IN OPEN FORUM (PUIBLIC ) TO MAKE INTENSIONS OF THE COMPANY CLEAR


SUJEET


dear sir , dt 28/03/11

since moring i have being troubled and is every time insisted to take my booking money back for one of the staff of JmK jhansi stating he will not diliver the vechical to me the name is mr deepak i can't understand the reason kindly look into the matter which is till this time is not in your urgent books . i request you sincerely for the same.

sujeet

--- On Mon, 28/3/11, [protected]@yahoo.co.in <[protected]@yahoo.co.in> wrote:


From: [protected]@yahoo.co.in <[protected]@yahoo.co.in>
Subject: RE: SUJEET KOHLI
To: "[protected]@tatamotors.com" <[protected]@tatamotors.com>
Date: Monday, 28 March, 2011, 1:37 PM


Dear sir ,

As per discusion with mr vikat on his cell no i went to jmk jhansi dealer but i did not found any satisfactory answer more over the per they are not even talking in proper manner and are inisting me to take my bookig back is this the way multi natinal company behave and is this the customer care take place

Kindly respond earilest

Sujeet



Sent from my Nokia phone
-----Original Message-----
From: [protected]@tatamotors.com
Sent: 25/03/2011 4:09:07 pm
Subject: SUJEET KOHLI


Thank you for writing to us.



We are in receipt of your email dated 25.03.11. At the outset, we regret
the inconvenience caused to you.



The matter has been immediately taken up with our Regional office,
Gurgaon / Area office, Lucknow with a request to look into the matter on
priority and arrange to do the needful at the earliest.



In case of any further assistance, please feel free to contact Mr. Vikat
Banodkar, Territory Manager on[protected].



Assuring you best of our services.



Thanking you

For Tata Motors



Customer Care Team

Mumbai





________________________________

From: SUJEET KOHLI [mailto:[protected]@yahoo.co.in]
Sent: Friday, March 25, 2011 3:48 PM
To: CUSTOMERCARE ( TML )
Subject: un satasfied



DEAR SIR ,
<http://in.mc949.mail.yahoo.com/mc/compose?to=[protected]@tatamotors.co
m>

I BOOKED MY VISTA DISEL IN JHANSI
(COLOR AFTER GLOW) THEY ASKED ME FOR THE BOOKING AMOUNT I PAID THEM
25000/- RS ON 20 MARCH 2011 NOW THEY SAY THAT THE COLOR I CHOSE IS NOT
AVAILABLE WITH THEM AND WILL BE AVAILABLE ON 6 APRIL 2011 AND ALSO
COMENT THAT THE CAR WILL BE GIVEN TO ME ON THE PRICE WHICH WILL BE HIKED
ON 1ST APRIL WHEN I RESISTED THEY TOLD ME TO TAKE MY BOOKING AMOUNT BACK
.

1. IS THIS THE WAY TO TREAT THE CUSTOMERS

2. IS THE PROBLEM OF COLOR IS MY AND WILL I HAVE TO BEAR IT & WHY ?

I AM NOT HAPPY WITH THE COSTUMER DEALING OF THE STAFF
<http://in.mc949.mail.yahoo.com/mc/compose?to=[protected]@tatamotors.co
m>

kindly reply for the same

sujeet

[protected]



--- On Fri, 25/3/11, [protected]@tatamotors.com <[protected]@tatamotors.com> wrote:


From: [protected]@tatamotors.com <[protected]@tatamotors.com>
Subject: RE: Open Forum Query from Corporate Website
To: [protected]@yahoo.co.in
Cc: [protected]@tatamotors.com
Date: Friday, 25 March, 2011, 12:53 PM


Dear sir,

Thank you for having written to us. We are forwarding your complaint to
our Customer Care team ( [protected]@tatamotors.com ), with a request
to contact you immediately.

Kind regards,

Yours sincerely,

Arup Mukherjee
Assistant General Manager
Corporate Communications

-----Original Message-----
From: SUJEET KOHLI [mailto:[protected]@yahoo.co.in]
Sent: Thursday, March 24, 2011 7:47 PM
To: MUKHERJEE A S [ Assistant General Manager (Corp Comm) , Mumbai
Corporate , Mumbai ]
Subject: Open Forum Query from Corporate Website

Reply-To: SUJEET KOHLI <[protected]@yahoo.co.in>
X-Mailer: PHP/5.1.6

X-Priority: 1

X-MSMail-Priority: High



Subject - Open Forum Query from Corporate Website
First Name - SUJEET
Last Name - KOHLI
Company -
Designation -
Address - 897 KHATI BABA JHANSI
Pin / Zip - 284003
Country - India
Contact Number - [protected]
Fax -
Email - [protected]@yahoo.co.in
Comments - DEAR SIR , I BOOKED MY VISTA DISEL IN JHANSI
(COLOR AFTER GLOW) THEY ASKED ME FOR THE BOOKING AMOUNT I PAID THEM
25000/- RS ON 20 MARCH 2011 NOW THEY SAY THAT THE COLOR I CHOSE IS NOT
AVAILABLE WITH THEM AND WILL BE AVAILABLE ON 6 APRIL 2011 AND ALSO
COMENT THAT THE CAR WILL BE GIVEN TO ME ON THE PRICE WHICH WILL BE HIKED
ON 1ST APRIL WHEN I RESISTED THEY TOLD ME TO TAKE MY BOOKING AMOUNT BACK
.

1. IS THIS THE WAY TO TREAT THE CUSTOMERS

2. IS THE PROBLEM OF COLOR IS MY AND WILL I HAVE TO BEAR IT WHY

I AM NOT HAPPY WITH THE COSTUMER DEALING OF THE STAFF



KINDLY REPLY - MY CELL [protected]

DEALER - JMK MOTERS JHANSI

EMAIL - [protected]@yahoo.co.in

[protected][protected][protected][protected]
[protected]--------
Technical Data
[protected][protected][protected][protected]
[protected]--------
Date - 24 March, 2011, 7:47 pm
IP - 27.56.0.249
Browser - Mozilla/4.0 (compatible; MSIE 6.0; Windows NT
5.1; SV1; .NET CLR 2.0.50727)
[protected][protected][protected][protected]
[protected]--------
[protected][protected][protected][protected]
[protected]--------





--- On Tue, 29/3/11, SUJEET KOHLI <[protected]@yahoo.co.in> wrote:


From: SUJEET KOHLI <[protected]@yahoo.co.in>
Subject: no answer yet
To: [protected]@tatamotors.com
Cc: [protected]@tatamotors.com
Date: Tuesday, 29 March, 2011, 9:50 AM


dear sir , dt 28/03/11

since moring i have being troubled and is every time insisted to take my booking money back for one of the staff of JmK jhansi stating he will not diliver the vechical to me the name is mr deepak i can't understand the reason kindly look into the matter which is till this time is not in your urgent books . i request you sincerely for the same.

sujeet

--- On Mon, 28/3/11, [protected]@yahoo.co.in <[protected]@yahoo.co.in> wrote:


From: [protected]@yahoo.co.in <[protected]@yahoo.co.in>
Subject: RE: SUJEET KOHLI
To: "[protected]@tatamotors.com" <[protected]@tatamotors.com>
Date: Monday, 28 March, 2011, 1:37 PM


Dear sir ,

As per discusion with mr vikat on his cell no i went to jmk jhansi dealer but i did not found any satisfactory answer more over the per they are not even talking in proper manner and are inisting me to take my bookig back is this the way multi natinal company behave and is this the customer care take place

Kindly respond earilest

Sujeet



Sent from my Nokia phone
-----Original Message-----
From: [protected]@tatamotors.com
Sent: 25/03/2011 4:09:07 pm
Subject: SUJEET KOHLI


Thank you for writing to us.



We are in receipt of your email dated 25.03.11. At the outset, we regret
the inconvenience caused to you.



The matter has been immediately taken up with our Regional office,
Gurgaon / Area office, Lucknow with a request to look into the matter on
priority and arrange to do the needful at the earliest.



In case of any further assistance, please feel free to contact Mr. Vikat
Banodkar, Territory Manager on[protected].



Assuring you best of our services.



Thanking you

For Tata Motors



Customer Care Team

Mumbai





________________________________

From: SUJEET KOHLI [mailto:[protected]@yahoo.co.in]
Sent: Friday, March 25, 2011 3:48 PM
To: CUSTOMERCARE ( TML )
Subject: un satasfied



DEAR SIR ,
<http://in.mc949.mail.yahoo.com/mc/compose?to=[protected]@tatamotors.co
m>

I BOOKED MY VISTA DISEL IN JHANSI
(COLOR AFTER GLOW) THEY ASKED ME FOR THE BOOKING AMOUNT I PAID THEM
25000/- RS ON 20 MARCH 2011 NOW THEY SAY THAT THE COLOR I CHOSE IS NOT
AVAILABLE WITH THEM AND WILL BE AVAILABLE ON 6 APRIL 2011 AND ALSO
COMENT THAT THE CAR WILL BE GIVEN TO ME ON THE PRICE WHICH WILL BE HIKED
ON 1ST APRIL WHEN I RESISTED THEY TOLD ME TO TAKE MY BOOKING AMOUNT BACK
.

1. IS THIS THE WAY TO TREAT THE CUSTOMERS

2. IS THE PROBLEM OF COLOR IS MY AND WILL I HAVE TO BEAR IT & WHY ?

I AM NOT HAPPY WITH THE COSTUMER DEALING OF THE STAFF
<http://in.mc949.mail.yahoo.com/mc/compose?to=[protected]@tatamotors.co
m>

kindly reply for the same

sujeet

[protected]



--- On Fri, 25/3/11, [protected]@tatamotors.com <[protected]@tatamotors.com> wrote:


From: [protected]@tatamotors.com <[protected]@tatamotors.com>
Subject: RE: Open Forum Query from Corporate Website
To: [protected]@yahoo.co.in
Cc: [protected]@tatamotors.com
Date: Friday, 25 March, 2011, 12:53 PM


Dear sir,

Thank you for having written to us. We are forwarding your complaint to
our Customer Care team ( [protected]@tatamotors.com ), with a request
to contact you immediately.

Kind regards,

Yours sincerely,

Arup Mukherjee
Assistant General Manager
Corporate Communications

-----Original Message-----
From: SUJEET KOHLI [mailto:[protected]@yahoo.co.in]
Sent: Thursday, March 24, 2011 7:47 PM
To: MUKHERJEE A S [ Assistant General Manager (Corp Comm) , Mumbai
Corporate , Mumbai ]
Subject: Open Forum Query from Corporate Website

Reply-To: SUJEET KOHLI <[protected]@yahoo.co.in>
X-Mailer: PHP/5.1.6

X-Priority: 1

X-MSMail-Priority: High



Subject - Open Forum Query from Corporate Website
First Name - SUJEET
Last Name - KOHLI
Company -
Designation -
Address - 897 KHATI BABA JHANSI
Pin / Zip - 284003
Country - India
Contact Number - [protected]
Fax -
Email - [protected]@yahoo.co.in
Comments - DEAR SIR , I BOOKED MY VISTA DISEL IN JHANSI
(COLOR AFTER GLOW) THEY ASKED ME FOR THE BOOKING AMOUNT I PAID THEM
25000/- RS ON 20 MARCH 2011 NOW THEY SAY THAT THE COLOR I CHOSE IS NOT
AVAILABLE WITH THEM AND WILL BE AVAILABLE ON 6 APRIL 2011 AND ALSO
COMENT THAT THE CAR WILL BE GIVEN TO ME ON THE PRICE WHICH WILL BE HIKED
ON 1ST APRIL WHEN I RESISTED THEY TOLD ME TO TAKE MY BOOKING AMOUNT BACK
.

1. IS THIS THE WAY TO TREAT THE CUSTOMERS

2. IS THE PROBLEM OF COLOR IS MY AND WILL I HAVE TO BEAR IT WHY

I AM NOT HAPPY WITH THE COSTUMER DEALING OF THE STAFF



KINDLY REPLY - MY CELL [protected]

DEALER - JMK MOTERS JHANSI

EMAIL - [protected]@yahoo.co.in

[protected][protected][protected][protected]
[protected]--------
Technical Data
[protected][protected][protected][protected]
[protected]--------
Date - 24 March, 2011, 7:47 pm
IP - 27.56.0.249
Browser - Mozilla/4.0 (compatible; MSIE 6.0; Windows NT
5.1; SV1; .NET CLR 2.0.50727)
[protected][protected][protected][protected]
[protected]--------
[protected][protected][protected][protected]
[protected]--------





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I think I have done a big mistake by purchasing Tata’s 1616 tippers when there are plenty new models available in the market today. Every time I call the dealer for genuine spares I simply get an answer saying that the spares are unavailable since it’s a new model. I have 20 such tippers. Can somebody help me please.

Thanks & Regards,
Satej Neelavar
[protected]
[protected]

I PURCHASED A SAFARI 2.2 VTT DICOR IN DECEMBER 2007 SINCE THAN THERE IS LOSTS OF PROBLEMS TAKE PLACE IN IT. THE FIRST PROBLEM IS BREAKING OF TIMING BELT AFTER SAME TIME I KNOW THIS PROBLEM IS COMING IN ALL 2.2 VTT VERSION AND THE SECOND PROBLEM IS RELATED TO A/C IN WHICH I PAY RS 3200 AND AFTER 40 DAYS THIS PROBLEB IS AGAIN TAKE PLACE AND AGAIN I PAY RS 3000 AND AFTER 60 DAYS THIS PROBLEM AGAIN TAKE PLACE NOW I PAY RS 2989 . THIS CONDITION OF PAYING MONEY IS TAKE PLACA WHEN I HAVE A EXTRA WARRENTY OF MY CAR. WHEN I SAY WHY THIS PROBLEM TAKE PLACE AGAIN AND AGAIN TO THE MANAGER OF AUTOLINK ENTERPRISES [L] P.LTD [60 rama road, najafgard road indl. area, new delhi 110015] . HE WAS SAYING THIS IS A BONAS OF PURCHASING TATA MOTORS VEHICLE . MY SUGGESTION TO ALL. U WILL PURCHASE A CYCLE BUT DO NOT PURCHASE TATA MOTORS VEHICLE.

Dear Sir,
I have purchased a vehicle INDIGO MANZA vide Challan number[protected]/100348 dated [protected] from your dealer M/s Sharaddha Motors Pvt. Limited.
The Hypothecation of vehicle is in favour of HDFC Bank Limited.
Owners Name : - Mohit Kanwar
Chasis No : - MAT613032ALF-21374
Engine Number: - 101A2000—0096095
Colour : - Grey Noir
I want book the following complaints with prior to move to legal action the dealer.
1. That a vehicle was purchase on[protected] against full payment. Whereas, the registration was done on only after a month.
.
2. That at the time of delivery scratches on various parts of body of car was observed by Ms. Minal and than General Manager .They requested to take delivery and will rectify at the time of first service. But later they blamed me but on my pressure and running to pillar to post they able do some job it but sure not all the scratches, whereas removed the symbol of the car Quadrajet90 which was at the back.

3. That, at the time of delivery assurance was given for Teflon coating of Rs 6000/- free of cost and a fifth service free of cost, nothing has been done and on asking in writing, no paper has been given till this date.


4. That, while driving 1000 Km some noise from front observed, now agreed and changed the bushes, as narrated by workshop in charge.

5. That, on 26th of January, 2011 a truck damaged the left side doors, subsequently; I approached and handed over the car to works manager on 27th of Jan, 2011. But work order sheet rose on 5th Feb 2011.


6. That, Now got the delivery of the car, even after three times of request and repair the doors and not properly adjusted, there is a sound while closing, sound at the time of starting the ignition and stopping the ignition of the car, noise from back side is their but your experts are not in position to hear. On the top of it all inside interiors are badly handled with grease and other lubricants, black stains are visible on plastics and one door plastic from inside is damaged and they said it is OK.

7. That, car alignment has changed, car turn towards left side while driving.


8. That, Height is, Now on verification I found my 5th Tyre kept for emergency has been changed without my notice and information with old one having weight pasted on it.

9. That, after this I found some of dents on the body which were not their when car was handed over for Repair on 27th of January, 2011.


10. That, Doors locks are not working properly.

11. That, electric lighting system is also not properly working.

That bill of the work was raised for Rupees 49,784/-, the amount of Rs.12000/- was claimed from me and rest from ICCI Lombard Motors Insurance. But on request, they have not furnished me the detail of the above amount and not even the detail of amount insurance paid.

I issued a cheques of Rs 12000/- but issued a request to bank for stop payment on next day when I realised the services provided by Shraddha Motors is not near to satisfaction.

I request to depute an engineer from TATA Motors who can able understand the required attention and able to provide address of skilled workshop where you may allow to get the desired work to be completed not to my satisfaction but to satisfaction of the engineer of the TATA Motors.

Regards,

Mohit Kanwar
306, Zadeshwar Road,
Pritam Residency,
Bharuch. Gujarat.
Mob:- [protected]

I purchased my new Tata Indica Vista Aura ABS Safire, Reg No. GJ 19 M 4540, on 21/03/2010 from Auto Point Car Division, Surat, Gujarat with the following free schemes told by the agent/dealer Goswami and also the owner of the shop:

Free insurance
3 Years AMC
Reverse sensor

At that time I did not know about AMC Coupon. He told the four coupons for free servicing includes AMC. He did not tell me about the separate AMC coupon.
When I went to my 3rd free servicing at Krishna motors, Chhindwara,MP he charged me Rs 1600/- for engine oil and others saying that I am not having AMC coupon and the coupon I am having for servicing does not include AMC.
This is a clear case of fraud selling vehicle from the dealer. My Rs 1600/- should be refunded to my A/c no. and AMC coupon shall be sent to me immediately at the following address:

Room No. 7
Tawa House
Sarni
Betul- 460447

Regards
Vijay Kumar
Engr
Sarni(Betul), MP
Mob: [protected]
[protected]

I have purchased a new TATA Indica Vista on 24.01.2011 from Lexus Motors - Kolkata Bearing Regn No. WB 20TH 1390. After first service the car is suffering from overheating problem in the engine and was put to the workshop of Lexus Motors - Rampur, but the car is lying there unattended for the last three weeks. The Works Manager Mr. Debasis Pandey made a verbal promise that the engine will be replaced with a new one, but nothing has happened till date. Complaint has been logged to Tata Motors Customer Relation and the complaint Regn No. is 1-[protected] dtd 04.03.2011. As because of this we are undergoing heavy monetary loss. Your immediate action is solicited. My Contact info is as Follows:-

Name: Mr. Montu Shaoo c/o Lalaji Gupta
Mob. No. 0 [protected]