Tata Motors Complaints & Reviews

Mr.ASHOK M. GAWARIKAR
Manohar, Plot No. 18, Road No. 1 Sector – 12, New Panvel. Pin-410 206. Raigad. Maharashtra. India.
(Tel No.[protected]
DATE:- 04/07/2012

To,
1) FIAT INDIA AUTOMOBILES LIMITED
Corporate Park II, 5th Floor, Sion Trombay Road,
Chembur, Mumbai – 400071.
India. Tel: +[protected]

2) M/S Tata Motors Ltd.
Lloyds Centre Point, Appa Saheb Mhatre Marg,
Prabhadevi, Mumbai – 400025
Tel :[protected]

3) Fortune Cars Pvt. Ltd
D/237, Thane - Belapur Road, Shirvane, Navi Mumbai
Mumbai, MH,[protected].

Dear Sirs,

Sub:- Complaint for interior attitude from Fortune Cars Pvt.Ltd., Nerul.
My vehicle No.MH06AW-1740-Linia.

I sincerely feel that I did great mistake by purchasing Linia. After 4 Maruti vehicles in past instead of SX4 I purchased Linia was grave error as there is no difference in quality of either earlier management of fiat service provider and or Fortune car. I will be displaying following message on Linia for benefit of Indians.








I was never happy with poor quality service and attitude of Fortune Car Pvt.Ltd., & detailed complaint is as follows:-
1. May be before few months I gave vehicle ( LInia ) for servicing and informed that left rear winder glass motor is not working.

: 2 :

2. Mr.Jitendra told me that although running is 20000 km( twenty thousand) only the warranty period is over and you will have to pay RS.8500/- for motor.

3. It was acceptable, but demanded letter and Jitendra told me that it is ready, it is sent by post etc. etc…… I never received any letter till date.

4. I was prepared to pay but Jitendra told motors are out stock ( It has to be with such quality! )

5. There was promise that he would contact me when motor is available…….. He never contacted me .

6. On 28th May 2012, I noticed yellow engine light with message – Engine check.
7. Informed Fortune Cars Pvt.Ltd., and car was taken from by residence on 29th May 2012.

8. Mr.Jitendra informed me that rats have eaten wire and replacement is RS.5500/- and motor RS.8500/-. With protest I agreed and told Jitendra with warship experience that I like to keep her fault free and I do not have choice so I would pay.

9. I was told by Mr.Jitendra that E-mail is sent ( probably to Italy or may be to Delhi ) and you will have to wait for reply up to 2nd June 2012.

10. Evening 1700 hr. Mr.Jitendra told me that I will have to pay 50% and no cheques are accepted only cash would be accepted.

11. This was salt on wound………as you do not have faith in your customers ( may be you know that you have cheated them & they do not like you ).

12. Now I have taken Bank draft……..as company insisting for cash only…………what to say! Maruti people are better 7 even Gangal Motor, panvel accepts cheques and have full faith in us.

: 3 :

13. Earlier I have had problems of rats entering cabin and your sadist repairing department never bothered to shut ventilators even after 3 times submissions of vehicle.

Sincerely I am sandwiched between rats and cats of fortune and would like to get rid of this vehicle ……..can you help me.

I also want to start campaign not to purchase a vehicle which is serviced by Fortune cars Pvt.Ltd. they have more faith in cash business & not in customers.

Thanking You !!!

CUSTOMER WITH GRIEVENCES




(A.M. GAWARIKAR)

I own Tata Indica EV2 Xeta. My car got damaged as tree fell on it few days back. I had taken my car to WASAN Motors, MG Road, Kandivali (W), Mumbai for repair. They checked my car and quoted cost of 70K and gave me documents to submit to insurance company. The insurance company approved my claim but when I received invoice from Wasan Motors it was of 30K. When I asked them why the cost was low they said that they have fixed the damage without replacing them. The major damage was done to Front Glass which was replaced, Right hand side back door and to the roof. I told them if its done please give my car to service department for servicing. The Service Agent called me and informed that there is no major service to do apart from regular servicing of car. They charged me 15K for paid services. When I went to pick up my car I was shocked to see my car in shaaby condition. Immediately I informed the Service agent and he said it will get the cleaning done. I don't understand why car was not cleaned when I was charged for the cleaning services. Today also there are stains of paints and other chemicals on my car.

When I went for drive with the service agent the car was not starting. He informed that battery has become week and will have to replace after 2 months. When I had given the car the battery was fine and there was no issue to which he had no answer. While driving a car some noise were coming from backside, when I asked him about the noise I was told that back seats are not locked that's why the noise is coming. I paid my bill and left from service centre. The noise from back was still there, when I went out with my family in my car they started complaining that noise is too much and unbearable. I took my car to service centre again and ask them to recheck the noise. I was informed that both the shock ups has damaged and need to be replaced. I went and met CRM and told her the entire senario and questioned her that how the shock ups got damage all of sudden when none of your service agent or quality manager had reported the problems in their report. They took my car back after 3 days and changed the part and charged me 4000/- rs for their mistake. My car battery got completely discharged next day and i had to get it replaced from one of the authorised dealer of tata.

The CRM was not at all listening to me and refused to talk to me on billing. I quietly paid the charges and went to pick my car which was again in the shaaby condition. I called CRM out of office and showed her my car condition, she quickly called all the workers and fixed the problems. She did not even had a courtesy to say "SORRY" for what all happened.

I ended up paying 55K for the most horrible service provided to me. I am not concerned about the money I had paid but disheartened with the service given to me. Today when I look at my car I feel really bad.

If this is the kind of service TATA provides then why should I buy your any of the products that are available in the market? I will soon sell off my car and buy another car of MARUTI or FORD who has got better customer services and quality then TATA. I will not recommend TATA to anybody in my life

Deepak Rasam
[protected]

hi
my name is R Sardar, i also fall in this type of fraud cases, so please take necessary action from your end.i received a fraud call letter and the fraud's contact no is [protected].he gave me the ac no [protected] state bank of India in favour of sunil kumar.submition time is 11.30 on date.

REALLY SAME I SUGGEST DON'PURCASE TATA CARS.LAST NINE YEARS I AM OBSERVING

Pandit Automotives — NOC not giving inspite of clearing all EMI's

Hi,

We had purchased TATA Indica V2 car in Oct- 2003. We had given Post Dated cheques of HDFC bank, but after couple of EMI's were paid one of the cheque bounced (around Dec-2003) and then we told the Pandit automotors that we would like to pay the remaining EMI's by hand/cash, and then they agreed and we started paying EMI's by cash on Pandit automotors - tathavade office. So all EMI's were cleared in Aug-2008 and we asked for the NOC of the car.
Now they are saying that -

- As our 1 cheque had bounced we didnt payed the EMI of that month and we need to pay the EMI+penalty( from 2003 to 2008). They didnt notified us on the very next month that your chq has bounced and we need to pay this much amount.
- As we agreed paying the EMI's by cash they still issued our HDFC cheques in bank and which got bounced due to insufficient funds. When asked that how could you drop our HDFC chq's in bank as we were paying by cash on their office counter they told we were not aware of this. (this is rediculous)
- They told that our bla bla..EMI's were not payed, but we payed and we had the receipt of the EMI's payed. For most of the reciepts they didnt had the reciept-no enteries in their computers and i was shocked that they still added this payed EMI's penalty.

- We used to get letters (after aug-2008) about the due amount to be payed, but when we called them for clarification about the letter they said, sir its just for sake of sending and we asked them about any such due from our side they said, no as of now no due, its ok i[censored] had paid the EMI.

So please help me with this case. As they aren't taking any responisbility and throwing the whole ball on our side when we said that u are not having enteries of the reciepts paid and u have added that in penalty, how could you do this as we have all the reciepts.

Please please !!!!
help me, as this Pandit automotors- is not giving our NOC. I kindly request for help and support to consumer court.

kindly check your e-mail for a detailed response to your post.

I firmly believe that all dealers of Tata Motors cannot be bad rather the company that is allowing the dealers to take customers on the ride is on fault. It is the irony that the product is sold on company's goodwill but for services the onus is put on dealers and the co. escapes scot-free.

Please don't ley this as a complaint for I have comfirm that it is real.Tata is a trusted business conglomerates and a house hold name here and since I I have recieve mine am more than greatful.Pradeep kumar.orrissa

i have also received the same type of mail yesterday .

KIND OF CONVINCING >.<
SAYANG!

warranty

company has denied warranty on the foolish grounds that a diesel filter has not changed during service of the car (which is a fault of there authorised distributer)

Job

A/p-Mhatarpimpri Tel:Shrigonda Dist:A, Nagar Pin:413726

I fully agree with you Tata Cars are hopeless and their service is the worst

Dear Mr/Ms. Agarwal,

At the onset it is very disheartening to note that you are facing issues like these with a new vehicle. I am a tata vehicle owner too and have been having a lot of trouble with TATA Motors' service, spares, etc. and am looking at initiating legal action against them. If your problems have not been solved by TATA Motors, I would request you to kindly get in touch with me on my mobile no. [protected] so that we could work together and teach TATA Motors a lesson they will not forget.

I am a resident of Mumbai and have already spoken to a number of people who have been having a lot of issues similar to the ones you have been facing and are willing to join me in initiating legal action against TATA Motors.

Once I have your details and information about the problems faced by you, I can forward the same to capable solicitors and we shall initiate the legal action against TATA Motors.

Kindly be advised that all legal costs shall be borne by all participants equally and proportionally, hence you need not worry about spending a lot of money.

Also, if you know of other people, whether in Pune or Mumbai, kindly ask them to contact me and I shall be more than happy to help them out too.

Hope, you will join us in our fight against sub standard services and defective products from TATA Motors and teach them a good lesson, they will not soon forget.

Wishing you all the best.

Regards,
Sameer Shahani.
Mumbai

Dear Sir,

I am Prof. S.I.Kolhe, working in Department of Mechanical Engineering, at J.T.Mahajan College of Engineering, Faizpur, Tal. Yawal, Dist. Jalgaon, Maharashtra.

In the first week of August, I paid Rs. 10000 for booking of Tata Indigo eCS LX and on 28/03/2011, I submit the DD of Rs. 571994 in Ujwal Automotives Pvt. Ltd. in Jalgaon branch. I got car on 28/03/2011. I notice that no FM Antina is fitted on my car. I survey numbers of Tata Indigo eCS LX car, I found that those who are purchase such a car earlier than me, they having FM Antina is fitted on his car. I purchase my car later than them.

Does my car model of old version also what are the remediates in my car, please clarify my doubts as early as possible. Also I think that excess payment was taken from me. I paid total Rs. 581994 to Ujwal Automotives Pvt. Ltd. in Jalgaon branch.

Prof. S.I.Kolhe
[protected]@yahoo.com
[protected]

To,
THE MANAGING DIRECTOR,
TATA MOTORS INDIA,
PUNE, MAHARASHTRA

SUBJECT:- Don’t get a ‘ TEST DRIVE’ of ‘TATA SAFARI’ at showroom

I.S.MOTORS ROORKEE, a great disappointment for me .




Dear Sir,
I m working as an “ASSISTANT ENGINEER” in UTTARAKHAND GOVERNMENT posted at Kotdwar, Uttarakhand . I bought INDIGO CS GLX 2009 model from I.S.MOTORS ROORKEE. Now I am planning to buy a TATA SAFARI in 2011. So I traveled more than 150 kms. From Kotdwar to Roorkee for a TEST DRIVE of SAFARI at I.S.MOTORS ROORKEE at Dehradun Road.

I requested them for a TEST DRIVE of SAFARI in I.S.MOTORS Roorkee. But they didn’t respond me well . I had to wait there for a TEST DRIVE of SAFARI more than 3 hours. And I asked them for a TEST DRIVE more than 5 times again and again. Unfortunately ! They disappointed & ill treated me each and every time, as I requested to them for a Test Drive . At last I couldn’t make a TEST DRIVE . A great disappointment for me .

At last, kindly my request to you, please arrange a Test Drive of safari for me and customers like me, at my place KOTDWAR, district Pauri Garhwal.


yours

E r .VIVEK KUMAR
ASSISTANT ENGINEER
UTTARAKHAND WATER SUPPLY DEPTT.
CONSTRUCTION DIVISION,
KOTDWAR


Ph.No:- [protected]
Address: JAL NIGAM colony .Janaki Nagar,
Nazibabad Road, Kotdwar,
Uttarakhand

Tata Motors — NOT GIVING GOOD SERVICE

SIR,
I HAVE TAKEN AN INDICA V2 DLS FROM GAYA BIHAR ...FROM PAREENA MOTORS ..ON THE TIME OF GIVING THE CAR THEY HAVE PROMISED ALL THE SERVICES BUT NOW THE ARE NOT LISTNING TO US ALSO .....THEY JUST IGNORE US FROM LISTNING TO OUR ANY COMPLAINS .....PLEASE SEE TO AUR PROBLEM AND HELP ME SIR...I REQUEST YOU..
FOR THIS ACT OF KINDNESS I WILL B ALWAYS OBLIGED TO YOU

my vehicle tata sumo grande left side head light have a problem from that time i was purchased the sumo grand from classic automobiles dhanbad i ask to dealer for light problem he said i will change that time you will come for first free service but now i finished 3rd free serviced from tata motars but it still not change i m ask to show room work shop in dhanbad (classic auto) and bokaro (kraft auto) there have some person demanded 1500 hundred rupees for replace the head light i told them i will inform your head office for this matter his given me reply if you will inform to our head office in future may be you will face the problem.
last three time i already inform to you directly that time your c.care ask to me for rank.
sir i faced the problem from your tata showroom. today i was send to my vehicle in bokaro craft auto for 4th free service and also here i ask to change to my vehicle head light but here have one person he demanded 2000 rupees for change the light.

This is with all Tata Dealers since their quality is basically hopeless

Deay In Delivery

Dear Sir, My car (BR06V 5598, Model Indica Vista ) has been given for the regular servicing to the agency Yashraj Motors, Muzaffarpur, Bihar on date 23.07.2014. It has not been delivered back to us till date .

NOW A DAYS TATA MOTORS AFTER FAILURE OF THEIR CAR IN MARKET IS CHEATING PEOPLE LIKE THIS. I ALSO HAVE SAME EXPERIENCE AS UNDER
NON REFUND OF BOOKING AMOUNT

I HAD BOOKED A NANO CAR AND DEPOSITED RS. 1, 42, 000/- THRO INTERNET BANKING. I HAD CANCELLED THIS BOOKING IN jULY'2010 AND SUBMITTED ALL DOCCUMENTS TO TATA MOTOR'S DEALER AT MILES MOTORS, VADODARA ON 10.7.2010. MY UIN IS[protected] AND CACELLATION NO. IS UTYEI-37034. INITIALLY IT WAS TOLD BY CALL CENTRE THAT MONEY WILL BE REFUNDED IN 45 DAYS. THERE-AFTER IT WAS TOLD THAT MONEY WILL BE REFUNDED WITH IN 45 WORKING DAYS. NOW, WHENEVER I CALL CALL CENTRE THEY SIMPLY SAY THAT YOUR REFUND IS IN PROCESS. I HAD TALKED TO CALL CENTRE ATLEAST 10 TIMES AND EVERY TIME THEY SAY THE SAME THING. MY COMMUNICATION THRO E-MAIL TO TATA MOTORS IS ALSO NOT RESPONDED. WHEN I ASK CALL CENTRE TO GIVE ME SOME OTHER CONTACT NO. THEY SIMPLY SAY THAT THEY DO NOT HAVE ANY OTHER NO. AND I HAVE TO CONTACT TO CALL CENTRE ONLY. NOW, I DO NOT KNOW, HOW TO GET MY MONEY REFUNDED?
I HAVE NEVER THOUGHT THAT A COMPANY LIKE TATA MOTORS HEADED BY RATAN TATA WILL CHEAT PEOPLE LIKE THIS.
ANKIT SINGHANIA