Tata Motors Complaints & Reviews

Hello ! I Ajith Kumar G, purchased a TATA SAFARI 2.2 VTT GX from PRERANA MOTORS Bangalore on the 18th of this month (18/02/2010). I had booked this car paying an advance of Rs. 25000/- on the last week of January 2010.

After insisting to have a look at the car that I wanted to buy, the Dealer agreed to take me to the yard where the car was parked. I was shocked to see the car so dirty that nobody would even think about buying it. However the dealer convinced me by telling me that the car would look great after a wash and he would make it look excellent.

The car was purposely deliver after it was dark on the 18th (Day before yesterday) at 9:00 PM after having me wait since 5:00 PM. The car reached the delivery area at 8:30 PM and I found that there are bad stains on the car... I did not want to complain at that point as my parents were eager to drive home on the new car and also because they were tired waiting for almost 4 hours for the car to be delivered. I used the car on Friday (19th Feb) to commute to my office which is 6 KMs from my house and returned home at about 8:00 PM. I had not got a chance to have a good look at the car on FRIDAY. Morning on Saturday I wokeup with the eagerness to see my new car and found that there are bubbles on the paint on the bonnet and there is a brush touchup done on the scratches on the side fenders.

Other than this below are the faults that I had found in the car after I had a close look at it.
1. The rubber beedings of the doors were getting powdered as they were lying exposed to the sun for more than a month.
2. The battery had a leakage and the acid from the battery destroyed the metal portion of the battery bay.
3. The Silencer was rusted from the place were it is clamped.
4. The dash board fitting not in line as it should.
5. The cars steering rattled like a old truck while doing 60 KMPH.
6. Noise while changing gears at low speeds and the engine was too noisy unlike the other cars with the same engine.
7. The side and the rare glasses had salt water stains that will never go off even if cleaned.
8. A bulge on the front right door near the lock.
9. The interiors of this car is baige colored and they had grease on the inside on visible areas.
10. The plastics on the rear of the car and the mono grams has stains which cannot be removed.

I strongly suspect that PRERANA Motors and TATA motors together have cheated me by selling a used car or a car that has met with an accident.

I have lost all the hopes and interest that I had on TATA vehicles. I want TATA to replace my car with a NEW one or pay the entire money back (Rs. 11,67,000/-) by Monday (22nd Feb 2010).

Nobody would expect to see even one of the above listed complaints on your NEW Car… would you ???

Request all the car buyers to be very careful buying a car from TATA motors, PRERANA Motors especially.

I have a few pictures attached to show the facts.

Kindly advice and Help...

Ajith Kumar G
[protected]

Defective car sold by the dealer - PRERANA MOTORS Bangalore

i am a resident of faridabad havin safari lx no.HR 29 T 9037 and i want to write this complaint about TAYAL MOTORS FARIDABAD the most fraudlent company ever existed . in my last car service they left disel injector screw loose due to which diesel flew in to self and self stopped working and they told me that its due to weak battery and battery is damaged . they repaired my self and charged me 7568/- rs . then i took my car to change my battery at one of the battery dealer and car mechanic at sector 16 ( savitri battery shop) he told me he is the one who had repaired my self and it was just oil seeping in to the self . its a pitty that TAYAL MOTORS dont even have a mechanic they repaired my car outside their primeses and then they lie so much not admitting their fault but also overcharging me 10 times the actual cost..... i think you should cancell these kind of fraud dealers , dealership . TAYAL MOTORS IS A THIEF AND DONT HAVE ANY BUSINESS ETHICS.

Hi I am Gopal R Mundada

I had purchased the car on loan from TATA Motors Finance Ltd. in 2005 & they had charged the bank charges for paying the EMI's after due date. But we have our bank statement & all the detailes of payment as per this all the payments Except for one Made before due dates.

Even after asking for details they haven't furnished us any, so do help

Yours
Gopal R Mundada

21-01-10


To

Mr. Ratan Tata
Chairman
Tata Motors and Tata Sons
Mumbai

Sub: Customer Complaint:Jobcard no JC -CcdHyd-SN[protected]

Ref: My tata Indica GLS Petrol – Reg. No AP9BL 2610. My communication with concorde Motors and Tata Service Manager.
Date of purchase: 22 Sep 07 Km clocked: 11293 KM

Dear Sirbr...

I own a 2008 Model of TATA Indica Dicor - DLG. It has clocked around 27,000 kms.
While driving there was a burning smell within a car & then it stopped & refused to move.
Looking at this problem I've called up Dynamic Motors for support.
They have told that clutch plates got burnt & would need to be replaced. Probable reasons for the same was told as improper use or lack of service, however both the cases are not valid as all the service had been completed in time & also the car is being driven single handedly & with care.
They have explicitly mentioned that it is not covered in warranty.
My understanding is that it has happend due to a manufacturing defect of the machinery & have conveyed them if they do not take it up appropriately, I would raise the concern with Consumer Forum, however that turned out to be least of their botherance.

Looking at all the details ( if need be more information can be provided ), requesting you to guide me how should I go about that.

- Anand Kumar Dubey
Car Reg No.: UP32 - CL5969
Mobile #: [protected]

I have purchased TATA Motors' HCV TATA LPS 4018TC, for which billing date is 31/03/2009 bearing Regn No. CG-13D/3951. The vehicle is being purchased from TATA Motors Showroom, Jaika Automobiles, Raipur (C.G).
The Sevice Manual depicts under Warranty. The vehicle as a whole shall be warrantied for 18 months, where as cummins engine is warranted for 24months or 150000 km.
All the free service and maintainance is being carried out at TATA Motors' Authorised Service Centre, Shivom Motors, Raigarh (C.G)
For which, engine oil consumption has been 1st reported on 19/11/2009, at Shivom Motors, Raigarh(C.G) when the vehicle km mileage was 26520km. and susequently on 21/11/2009, 27/11/2009, 3/12/2009.
And finally on 10/12/2009, when it has been found that the 'HIGH ENGINE OIL CONSUMPTION IS DUE TO ENGINE FAILURE'.
Before dismantling the engine, it was being said that the Tata Motors may replace the engine in warranty and in any case if the TATA Motors reject the warranty, then the customer will have to bear the cost of Engine Overhauling, otherwise Shivom Motors will not dismantle the engine. Due to the fear of Freight Loss, we have agreed to pay if the warranty is being rejected.
After being guaranteed that the repairing expenses will be paid, if the warranty got rejected, than Shivom Motors dismantled the Engine and rejected the warranty after dismantling the engine by saying the Deisel used is adulterated and finally we have to pay Rs. 76,300/- as repairing charges.
Where as we have been purchasing deisel from Shree Balaji Engicons, Belpahar, Dist Jharsuguda (Orissa) for last three months. And Shree Balaji Engicons is providing the guarantee for Quality and Quantity and is also ready to get the sample sealed any time, we or TATA Motors has any doubt.
For which we argued with the Shivom Motors' Work Manager but they straight forward denied to get the sample sealed from the vehicle as well as from the petrol pump. And kept on claiming the deisel used is adulterated.
Where as the engine failed due to the fact that there is manufacturing defect in the vehicle or the lubricants provided by Shivom Motors is not genuine. It has also been noticed that the employees of Shivom Motors sale the lubricants without bill at cheaper rates. So, there is possibility that the employees might be mixing other cheap lubricants or may be water to complete the lubricants stock.
On being complaining of inferior quality of Engine Oil provided by Tata Motors , no action has been taken.
The TATA Motors personnel claims that the adulterative deisel is being sold in the Raigarh City, that is the only reason for engine failure at the Raigarh City, where as the fact is the adulterative deisel is being provided by TATA Motors' Authorised Service Centre at Raigarh City, for which the Engine gets failed in Raigarh City.
Now, after being complaining to higher authorities as well as TATA Motors Customer Assistance Centre, no one is interested in solving the issue, but they are only talking of we will not consider your case under warranty.
Please suggest me, whether we can sue through consumer court, if yes how and where we can sue.

Hi,

I am having TATA INDICA V2 (Petrol).While going to Pune my car had problem with is GAS kit.I have taken that car to nearby TATA authorized center at Nerul.Name of dealer is Fortune motors Nerul.

They had repaired gas kit but they had done some mistake in fitting engine.Engine pistone is not working properly.Some noise is comming from engine.

I had complaint about this to TATA.my complaint number is 1-[protected].but they are not giving proper reply.
I am staying at vasai which is far away from nerul.It is very difficlult to take by car again n again there.


Please do the needful

Regards,

Machhindra

Tata Finance has alloted Vehicle Mh 06 AC 1823 without checking any proper proofs and documents of owner Mr. Tangaraj K Pillayee.

Above owner has Ration card,Resi, IT of Inside mumbai than on which proofs of Raigad above said Truck is been alloted.

By taking such benifit Mr. Tangaraj creates corruptions with help of trusted Tata company.

On my complaints MCGM mumbai collected Octroi Loss from above such Tangaraj.

Once again please cross examine above issues is request to honorable tata company.

Above said truck is registred with mumbai port trust and creating water,parking fees and loss loss to governmnet till today.

To, Date: 30.11.09
Mr. Awtar Singh
Customer Support
TATA Motors Limited,
PCBU,
Jaipur

Sub: Compliant no. 1-[protected].

Dear Sir,

Please refer E-Mail dated 26.11.09 of CRM, Chambal Motors Kota. I am shocked to see the content of mail which came in between your grievances solving process. M/S Chambal Motors (P) Ltd strategy towards escaping from customer support responsibility rather than fulfilling customer grievances is high disguising

The comments & findings of Chambal Motors, Kota are very much disappointing & have no relevance with facts. This is to linger on the process & harass the customer, which is totally against TATA Motors customer care policy. This approach of Chambal Motors, Kota is spoiling the credential of TATA Motors.

Looking towards your immediate intervention to fulfill all my grievances of above complaint.

Thanking you

Yours truly,



(Shivesh Kumar Chaudhary)
506, Shrinath Enclave,
Station Road,
Kota (Rajasthan)
Mobile:[protected]

CC: Managing Director,
TATA MOTORS Limited,
1st Floor, Bombay House,
Homi Modi Street, Fort,
Mumbai- 400001 (Maharastra)


On Fri, 27 Nov 2009 16:51:52 +0530 wrote
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Thank you for your reply. I am sorry to say that your comments & findings are baseless, partial & have no relevance with facts. My reply on your comments is as follows:
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(1) I do appreciate TATA Motors & Chambal Motors for early response to my grievances & support for alternate vehicle. Your initial observation on stating problem seems premature. I request you to please deeply analyze the specific problem & rectify so that it doesnt get repeated. I am facing this problem since more than 3 months. I hope you will be able to interpretate & correct the problem.
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(2) I am shocked after reading your comments on my claim to get refund for the fuel pump billed vide invoice no. Chambal-KT[protected] dated 05.11.08.
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Do you mean my claim is not valid since it is more than a year old?. What do you mean by your statement the tank and the fuel pump were changed simultaneously and you were apprised of the same prior to change". The car which was in good running condition, brought to you for replacement of fuel tank only, not for fuel pump. However just a day before the leakage in tank was temporarily attended by your senior technician Mr. Vijay.
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Your statement no quarry since last one year" is not correct. In last one year, I have repeatedly raised my grievances. All reputed automibile workshop deploy experienced technicians but it doesnt mean that there will not be any damage in any vehicle because of their negligence. The basic thing is to acceptance.
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Your statement "We had also suggested that the tank be got changed through insurance but you had refused citing some reasons. This could have saved your costs and also repairs. It means that any damage occurred during dismantling even due to negligence of your trained technician should be claimed to insurance company, which is totally unfair.
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Your statement "The fuel pump in your car is fitted inside the fuel tank and in cases leaks occur inside the tank and are found only on opening the assembly." I do appreciate your knowledge of fuel pump assembly, but do you have answer how a car will be in running condition with broken fuel pump nozzle? This is very clear that the nozzle was got broken during the dismantling/ assembly only. Customer always appreciates for your approach to accept facts rather than twisting it.
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(3) You have written that on 25.08.09 window winder was attended for misalignment & it was working smoothly. Since I was not satisfied with its operation, requested you to re attend but I was told that the problem will attended next time.
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I am sorry to inform you that your information for broken part is also not correct. . The broken part was Nukka, not the roller as told by your service advisor & associated technician named Mr. Nasuru. On my demand the broken Nukka " was also shown to me. As a certified graduate Mechanical Engineer I can very well differentiate between Nukka" & " Roller".
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What it is understood that the "Nukka" of roller assembly has broken during dismantling process. It appears that your intension to prove Nukka" as "roller" indicate to your interest to transfer breakage loss on customer. Is this the way to maintain a professional & healthy business ethics?. Definitely not.
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I surprised to note statement The problem shall be sorted out once the assembly is changed but the same can be only on charge basis or through extended warranty if you have one running". Does it not mean to promote a customer to get replace the parts on cost of TATA Motors even broken / damaged for your reason of negligence? Do you call it a fair & professional business deal? Do you call your self a professional CRM? Certainly not.
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In view of above facts I fully disagree with your baseless conclusions & findings. It just means, you intent to harass your customer for his claim lodged for your negligence. This approach will not only spoil your reputation but of TATA Motors also. This is entirely against customer care policy of TATA Motors.
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I request you to please immediately replace the parts got damaged because of your negligence & refund the payment made by me for the part already replaced.
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Regards
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Shivesh Kumar Chaudhary
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On Thu, 26 Nov 2009 16:30:34 +0530 wrote
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We have your car at our workshop right now and we have managed to give you an alternate car.We are sorry for the delay in sending you a car because our car was with a customer and hence the delay.
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We have found no defect in your car at the moment and it is starting perfectly fine.We intend keeping it for a day or two to diagonise the problem as you have mentioned cold start problem and that too only at certain times.We had got your vehicle checked at your office too and it was starting fine.Any way we shall do our level best to eradicate the problem as soon as possible but it would have helped if we could make the diagonises when the problem was occuring.We have even asked our customer support engineer for assistance and he shall be insepcting your car on[protected]
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Regarding your fuel tank change. This was done more than one year ago and the tank and the fuel pump were changed simultaneously and you were appraised of the same prior to change. There has been no query on your part since the last one year.Here we would like to assure you that parts are replaced only when needed and work at our end is done with utmost care by technicians trained by Tata Motors and also years of experience.We had also suggested that the tank be got changed through insurance but you had refused citing some reasons.This could have saved your costs and also repairs.The fuel pump in your car is fitted inside the fuel tank and in cases leaks occur inside the tank and are found only on opening the assembly.We regret that we shall not be able to help you in this matter as much as we would have liked to.
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Horn pad damage- This is a very common problem in cars and does occur when the horn pad is opened.The clutching pads are plastic and do wear out.Your pad has been opened several times.At times for horn repair, at certain times for steering repair and aslo at times to straighten or centralize your steering wheel.Since you have raised the issue we shall do the neccessary repairs/ replacement at our cost and the problem shall not occur.
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Window winder- Your left door window winder was not aligned and we did set it right along with some other steering problem and we have charged you Rs.170/- for the repairs vide invoice no. dt.[protected] .We could have changed the window winder assy. there and then but since it was working smoothly we presumed that it would work.The same has been giving you service since then but on your last service on[protected] you cited that the repair had been done previously.Upon dismantling it was discovered that a roller was broken and this was found inside the door assy.On wanting to take confirmation for replacement you alleged that it could have been broken by our technician which is not the case.Your window winder is still working as on date but the alignment is slightly out.The problem shall be sorted out once the assembly is changed but the same can be only on charge basis or through extended warranty if you have one running.
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We once again assure you that we do not charge the customer unneccessarily and parts are changed only when required to be changed
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We once again wish you happy motoring in your Indigo and assure you of our fullest co-operation at all times.
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Thanking you,
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your's truly,
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Anjali Pandey
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On Wed, 25 Nov 2009 18:03:48 +0530 wrote
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Thank you for your reply & support. In reference to our telephonic discussion on this subject, I request you to please instruct M/S Chambal Motors , Kota (1)to rectify starting problem (2) free replacement of parts as mentioned & (3) Reimbursement for the parts already replaced & cash paid by me.
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Mr. Sunil Tahkur, General Manager of Chambal Motors , Kota has confirmed me to pick up & attend all the compalints in my car & fullfill all the grivances as mentioned in detailed E-mail. He will send an alternate vehicle & pick up my car tomorrow.
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Thanks & best Regards
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On Wed, 25 Nov 2009 16:56:50 +0530 wrote
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We regret for the inconvenience caused due to problem occurred in your
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vehicle.
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Unfortunately, the mail id mentioned in your mail sent today was not
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correct. Hence you couldn't receive the mail.
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Pls find attached mail sent to you by M/s Chambal Motors and the
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undersigned.
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We once again request you to kindly bring your veh or let us pick your
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vehicle, as per your convenience, to get the necessary repairs done.
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Regards
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Awtar Singh
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________________________________
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From: Shivesh Kumar chaudhary [mailto:[protected]@rediffmail.com]
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Sent: Wednesday, November 25, 2009 3:56 PM
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CUSTOMERCARE ( TML )
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Subject: Pending complaint no. 1-[protected]
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To, Date: 25.11.09
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MD,
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TATA MOTORS Limited,
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1st Floor, Bombay House,
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Homi Modi Street, Fort,
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Mumbai- 400001 (Maharastra)
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Sub: Service discrepancy & customer compliant no. 1-[protected].
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Dear Sir,
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This is in reference with service discrepancies generated by your
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authorized service provider M/S Chambal Motors (P) Ltd, Kota on
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negligence, damage to the components & poor service quality. I requested
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for support to your customer care cell as failed to settle my grievances
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with your service provider.
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Since then, I am continuously requesting your customer care cell, but
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unable to get reply from them. My complaint is pending & I am not able
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to get reply on them. I am forced to use car under a high risk of road
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safety hazard & uncertainty. I suffer for the reasons I am not
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responsible.
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Request you to please advise the concerned authority to immediately
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attend my complaint.
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Thanking you
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Yours truly,
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(Shivesh Kumar Chaudhary)
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506, Shrinath Enclave,
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Station Road,
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Kota (Rajasthan)
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Mobile:[protected]
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The details of my complaint as follows:
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My car model "Indiago GLX" bearing registration no. RJ-20-CA-2376 was
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repaired on 16.11.09 at your authorized service center M/S Chambal
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Motors (P).Ltd, Kota. Repair was billed vide invoice no.
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Chambal-KT[protected] dated 17.11.09.
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The car was personally handed over to your above authorized service
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center for check & repair following continuing problems in addition to
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general check up. The status of specific problems which was claimed
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attended is as follows:
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Start up problem: I am facing cold condition starting problem in my car
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since more than three months. In morning the car does not get start
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unless 20-25 continues self cranking is not applied. Some times abnormal
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noise was emitting inside bonnet. It was immediately brought in notice
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to your authorized service provider with a request for check &
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corrective measures accordingly. On demand car was sent to your
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authorized service provider. After check it was told to me to get
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battery replaced which is responsible for such miss operation. The car
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was then taken to local authorized dealer of "Exide" for replacement. As
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per routine practice the battery was checked before replacement by Exide
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dealer. It was surprising to me that battery was declared O.K. This was
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a contradictory statement between your authorized service provider &
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Exide dealer. To verify & clear out the differences, he offered his
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service battery on chargeable basis. The battery was replaced with
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service battery. The trial with service battery showed no difference.
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This trail was for a week. This was again brought in notice to service
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provider of Chambal Motors (P) Ltd. with all the details & findings.
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Finally it was re concluded by your authorized service provider to re
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check.
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Car was handed over to your authorized service provider M/S Chambal
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Motors (P) Ltd, Kota on 16.11.09 to check & correct. (Please check job
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card details). With delivering vehicle on 17.11.09, it was confirmed by
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service provider of your authorized service provider that this problem
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has been attended, rectified and checked also.
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On 18.11.09 morning again I experienced same cold starting problem as
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earlier. It was immediately brought to the notice of Mr. Sunil Thakur,
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Chambal Motors (P) Ltd. As usual it was demanded to bring car at service
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provider for check up. I expressed my inability to bring car because of
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my preoccupancy. Again in late evening on same date, similar starting
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problem was faced. It was again apprised to Mr. Sunil Thakur on phone.
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On 19.11.09 morning also it showed same problem & again it was brought
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to his notice. I requested him to organize & depute an authorized
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competent person in the morning to access & understand the problem.
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However again on 20.11.09, it showed same problem in morning & again it
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was brought to his notice. He replied to come back on this issue in due
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course.
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On 21.11.09, morning start up, I did not face problem. The same was also
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communicated to Mr. Sunil Tahkur, General Manager, Chambal Motors. He
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recommended waiting & watching. Problem is still pending. At1.00 PM the
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same stating problem I faced while going back from my office. This was
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immediately informed to Mr. Sunil Thakur, General Manager, Chambal
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Motors, Kota & requested to verify. However he expressed his inability
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to immediately arrange his technician to verify. This was postponed by
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him on next.
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I request to the official of TATA Motors to immediately fix up the
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responsibility & rectify same. I am continuing with this problem since
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more than three months. I am continuing to drive my car in uncertainty.
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Fuel injection pump damage: This was happened with me few months ago,
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which I would like to apprise to the official of TATA motors for getting
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reimbursement of my payment.
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Few months back my car's fuel tank developed a leak. It was brought to
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your authorized service provider M/S Chambal Motors (P) Ltd for repair.
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It was repaired (Record may be verified).After some time again a leak
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got developed at same location, which was repaired (Again record may be
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verified) by your same authorized service provider. Subsequently when it
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again leaked third time then fuel tank was replaced as per advice of
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fuel tank was replaced as per advice of your authorized service
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provider. During the job of fuel tank fixing it was informed by your
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service provider M/S Chambal Motors (P) ltd that fuel injection pump
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nozzle is broken & it is to be replaced in complete. On my query in
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regards with reason of breakage when vehicle was running, the reply of
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service advisor was negative & surprising. He replied that during
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dismantling it was found broken. As per him, it was not possible to
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repair the broken nozzle hence complete assembly has been replaced &
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billed to me.
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In this whole issue I was unable to understand that in fuel pump nozzle
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broken condition, how the vehicle was running As there was no option
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other than this, I got it replaced.
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I request officials of TATA Motors to investigate and conclude this
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serious case at the earliest so that reimbursement can be made to me.
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Steering horn pad damage: The damage to horn pad occurred during service
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some 3 months back. While taking delivery of vehicle it was observed
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that its steering pad was detached. It was immediately brought in notice
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to service provider then it was put back by him. Subsequently after a
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few Kms run it was observed that horn pad is malfunctioning. As it was a
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matter of road safety, immediately brought in to notice of concerned
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service provider. On his demand the vehicle was brought to your
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authorized service provider for rectification. It was again re fix with
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some make shift arrangement with an instruction to me by concerned
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service provider that if it happens again then please get replaced the
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complete steering wheel. Again after some few Kms of run it starts
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malfunctioning. This was then brought to notice of Mr. Sunil Thakur,
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General Manager of Chambal Motors (P) Ltd. & he accepted for free
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replacement as this got damage during their servicing.
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It was also brought in notice of Mr. Kohali, Chambal Motors (P) Ltd on
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17.11.09. As per him, this type of damage during service is cost to the
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customer, which is not desirable. It was very surprising reply from such
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a senior person of your authorized service provider I request M/S TATA
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Motors for immediate free replacement which is still pending.
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.
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Damaging FR LH window glass steering system: The problem in smooth
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operation of front LH window glass was attended & billed on 24.08.09. On
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delivery it was observed that the problem is not rectified. This was
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then brought in notice of concerned service provider M/S Chambal Motors
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(P) Ltd., Kota...It was assured to rectify in next service because of
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time constraints. Again on 16.11.09 the same was offered for
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rectification. In the evening 6.00 P.M I was told by service provider
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that "Nukka" of window glass operating mechanism is broken & complete
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assembly will be replaced at the cost of Rs. 3580.00. I was shocked to
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hear for such cost which, I feel this got damaged during their
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inspection & it is totally an in competency of your authorized service
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provider & should not be cost to the customer.
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I request to the official of TATA Motors for free replacement.
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>
Shivesh Kumar Chaudhary
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signatureline.[protected]@Middle?>
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********************************************************************************...⇄
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"This e-Mail may contain proprietary and confidential information and is sentfor the intended recipient(s) only. If, by an addressing or transmission error,this mail has been misdirected to you, you are requested to delete this mailimmediately. You are also hereby notified that any use, any form of reproduction, dissemination, copying, disclosure, modification, distribution
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and/or publication of this e-mail message,contents or ts attachment(s) other than by its intended recipient(s) is strictly prohibited. Any opinions expressed in this email are those of the individual and not necessarily of the organization. Before opening attachment(s), please scan for viruses."
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********************************************************************************...⇄
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Kindly pre close the complaint after taking action asap.
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Regards,
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K.K.TANTI
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Customer Support
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Tata Motors, Jaipur
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________________________________
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From: Tata Motors-Complaint Reference
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[mailto:[protected]@tatamotors.com]
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Sent: Tuesday, November 24, 2009 3:57 PM
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To: TANTI K K [ Assistant Manager (Customer Support) ,Mumbai PCBU ,
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Jaipur ]
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Subject: Complaint Registration
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Dear Rep. A Customer has registered a complaint using Web.
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Due to some technical reasons the complaint is not created in Siebel
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CRM.
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The Complaint and Customer details are:
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Complaint Area: Dealer Service Related
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Complaint Sub-Area: Repair quality
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Registration No: RJ20CA2376
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Chassis No.: 601256GTZPA6092
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First Name: SHRIRAM FERTILISERS
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Last Name: CHEMICALS
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Emial Id: [protected]@rediffmail.com
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Mobile: [protected]
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Complaint Background: Please refer the complaint no. 1-[protected]
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assigned to Chambal motors.
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Resolution Required: Please intervene in my complaints and orgainise for
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immediate redressel. The reapir ,correction ,replacement
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Preferred Dealer: CHAMBAL MOTORS PVT LTD - INRAPRASTHA IND AREA KOTA
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*** Kindly make sure that the same is manually updated Siebel CRM by the
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corresponding Dealer
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Regards,
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TATA-MOTORS
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Dear Sir,
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We regret for inconvenience caused due to problem experienced in your
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vehicle.
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This has reference to your telecom held with Chambal Motors - WM (Mr.
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Sunil Thakur) dated 25.11.2009, wherein you have been requested to bring
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your car to workshop.
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We understand that you have expressed you inability to get your car to
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workshop for 4 - 5 days. Pls let us know when you are free.
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We shall get your vehicle picked for necessary repairs. Pls feel free to
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contact Mr. Sunil Thakur for any support.
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Regards
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Awtar Singh
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________________________________
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From: Chambal Motors Workshop [mailto:[protected]@rediffmail.com]
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Sent: Tuesday, November 24, 2009 7:36 PM
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To: [protected]@rediffmail.com
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Cc: SINGH AWTAR [ Manager (Customer Support) ,Mumbai PCBU ,Jaipur ] ;
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TANTI K K [ Assistant Manager (Customer Support) ,Mumbai PCBU ,Jaipur
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]
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Subject: RJ20CA2376-TATA INDIGO
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Dear Sir,
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As per our telephonic talk with you on 24-11-09 regarding your said
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complaints in your car.
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We requested you to kindly bring your car to our workshop in order the
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same is in thoroghly examined by us for corrective action if required
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any.You suggested that you would be visit our workshop after few days or
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you will come whenever you will be free.
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We regret for the in-convenience caused to you
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Thanking you
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Regards!
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Anjali Pandey
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CRM-Chambal Motors P Ltd
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signatureline.[protected]@Middle?>
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Shivesh Kumar Chaudhary
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Shivesh Kumar Chaudhary


Shivesh Kumar Chaudhary









Prev | Next

Copyright © 2009 Rediff.com India Limited. All rights reserved.
Disclaimer | Privacy Policy

Dear Sir/Madam
i am purchase your model INDICA GLX XETA from your PATIALA (Punjab ) showroom with Temp no PB 11 AH 1957 {T}
IN CAR PROBLEM STARTING PROBLEM IN MORNING TIME
I AM GO TO YOUR SERVICE CENTRE IN PATIALA & SANGRUR MANY TIMES WHAT NO SOLUTION
I AM MEET YOUR MANAGER SANJAY KOSLA
WHAT NO SOLUTION PLEASE CHECK
OR PLEASE CHANGE MY CAR IN ANY PRICE
PLEASE BILL NEW INDICA VISTA ME
I AM NOT STAING IN THIS MODEL THIS INDICA XETA GLX MODEL
PLEASE HELP ME
IN ANY CLARIFICATION Pls CALL UNDER SIGNED
--
Regards:
Dinesh Garg
Longowal
(DISTT) SANGRUR
PUNJAB
CELL NO: [protected]
[protected]
Time is Money

Loan Amount: 2,60,000
Tenure: 3 years
Down payment: Close to 1,00,000
Company: Tata Motors Finance
Showroom: Tata Motors (Wasan Motors) Borivali East
Model of car wanted: Indica Vista Saffire Terra (Petrol version). Silver colour.

My father was an army officer. He is getting central government pension and he is handicapped (right leg amputated during duty in war) and tata motors finance is not easily sanctioning a small loan which is undoubtedly going to be paid for. I am his son and working with a private company but I have bad credit rating in CIBIL and have opted to be a coapplicant as all but 2 of my loans have been settled. My father has taken the responsibility of paying the loan as the primary applicant and everybody knows that pension of central government employees are superb. There is not doubt on that front that my father is capable of taking a loan of 2,50,000 and paying it within 3 years. They want a guarantor and I have provided them with the information and the necessary details, but the matter is being stalled at my being bad credit with CIBIL. Now, I want to clear 2 things out here, first is that my father's pension cannot be transferred out of the bank so it will be with the bank even if (god forgive) he dies, still the pension will go to my mother but will remain with the bank. Now when he is ready to give ECS or whatever to tata motor finance, so on that front I think they should give the loan without hassles. Secondly, the car is going to be hypotheticated and I think hypotheticate means i[censored] are not able to pay, the company can seize the car and recover the loan, which again will not be the case, so on that front also I think they should give the loan without hassles. My request is that please proceed and sanction the loan as I think Mr. Ratan Tata knows the importance of the role of Army and what it did in Taj. My father has given 33 years to the Army to protect all of you (tata motors and tata motors finance) has not taken a loan and is against taking a loan, but he has to because his investments are elsewhere, and another point to make is that my father is also paying the remaining amount from his hard earned money, so there is no question as to any suspect or tata motors finance of not getting the money. You will definitely get the money, but please just sanction this loan as my father is handicapped and is in need of a vehicle for many of his critical works including going to the hospital, etc.

Thank you,
God Bless and God Speed

Dear Sir,
My car model “Indiago GLX” bearing registration no. RJ-20-CA-2376 was repaired on 16.11.09 at your authorized service center M/S Chambal Motors (P).Ltd, Kota. Repair was billed vide invoice no. Chambal-KT[protected] dated 17.11.09.

The car was personally handed over to your above authorized service center for check & repair following continuing problems in addition to general check up. The status of specific problems which was claimed attended is as follows:

Start up problem: I am facing cold condition starting problem in my car since more than three months. In morning the car does not get start unless 20-25 continues self cranking is not applied. Some times abnormal noise was emitting inside bonnet. It was immediately brought in notice to your authorized service provider with a request for check & corrective measures accordingly. On demand car was sent to your authorized service provider. After check it was told to me to get battery replaced which is responsible for such miss operation. The car was then taken to local authorized dealer of “Exide” for replacement. As per routine practice the battery was checked before replacement by Exide dealer. It was surprising to me that battery was declared O.K. This was a contradictory statement between your authorized service provider & Exide dealer. To verify & clear out the differences, he offered his service battery on chargeable basis. The battery was replaced with service battery. The trial with service battery showed no difference. This trail was for a week. This was again brought in notice to service provider of Chambal Motors (P) Ltd. with all the details & findings. Finally it was re concluded by your authorized service provider to re check.
Car was handed over to your authorized service provider M/S Chambal Motors (P) Ltd, Kota on 16.11.09 to check & correct. (Please check job card details). With delivering vehicle on 17.11.09, it was confirmed by service provider of your authorized service provider that this problem has been attended, rectified and checked also.
On 18.11.09 morning again I experienced same cold starting problem as earlier. It was immediately brought to the notice of Mr. Sunil Thakur, Chambal Motors (P) Ltd. As usual it was demanded to bring car at service provider for check up. I expressed my inability to bring car because of my preoccupancy. Again in late evening on same date, similar starting problem was faced. It was again apprised to Mr. Sunil Thakur on phone.
On 19.11.09 morning also it showed same problem & again it was brought to his notice. I requested him to organize & depute an authorized competent person in the morning to access & understand the problem. However again on 20.11.09, it showed same problem in morning & again it was brought to his notice. He replied to come back on this issue in due course.
On 21.11.09, morning start up, I did not face problem. The same was also communicated to Mr. Sunil Tahkur, General Manager, Chambal Motors. He recommended waiting & watching. Problem is still pending. At1.00 PM the same stating problem I faced while going back from my office. This was immediately informed to Mr. Sunil Thakur, General Manager, Chambal Motors, Kota & requested to verify. However he expressed his inability to immediately arrange his technician to verify. This was postponed by him on next.
I request to the official of TATA Motors to immediately fix up the responsibility & rectify same. I am continuing with this problem since more than three months. I am continuing to drive my car in uncertainty.

Fuel injection pump damage: This was happened with me few months ago, which I would like to apprise to the official of TATA motors for getting reimbursement of my payment.
Few months back my car’s fuel tank developed a leak. It was brought to your authorized service provider M/S Chambal Motors (P) Ltd for repair. It was repaired (Record may be verified).After some time again a leak got developed at same location, which was repaired (Again record may be verified) by your same authorized service provider. Subsequently when it again leaked third time then fuel tank was replaced as per advice of fuel tank was replaced as per advice of your authorized service provider. During the job of fuel tank fixing it was informed by your service provider M/S Chambal Motors (P) ltd that fuel injection pump nozzle is broken & it is to be replaced in complete. On my query in regards with reason of breakage when vehicle was running, the reply of service advisor was negative & surprising. He replied that during dismantling it was found broken. As per him, it was not possible to repair the broken nozzle hence complete assembly has been replaced & billed to me.
In this whole issue I was unable to understand that in fuel pump nozzle broken condition, how the vehicle was running As there was no option other than this, I got it replaced.
I request officials of TATA Motors to investigate and conclude this serious case at the earliest so that reimbursement can be made to me.

Steering horn pad damage: The damage to horn pad occurred during service some 3 months back. While taking delivery of vehicle it was observed that its steering pad was detached. It was immediately brought in notice to service provider then it was put back by him. Subsequently after a few Kms run it was observed that horn pad is malfunctioning. As it was a matter of road safety, immediately brought in to notice of concerned service provider. On his demand the vehicle was brought to your authorized service provider for rectification. It was again re fix with some make shift arrangement with an instruction to me by concerned service provider that if it happens again then please get replaced the complete steering wheel. Again after some few Kms of run it starts malfunctioning. This was then brought to notice of Mr. Sunil Thakur, General Manager of Chamabal Motors (P) Ltd. & he accepted for free replacement as this got damage during their servicing.
It was also brought in notice of Mr. Kohali, Chambal Motors (P) Ltd on 17.11.09. As per him, this type of damage during service is cost to the customer, which is not desirable. It was very surprising reply from such a senior person of your authorized service provider I request M/S TATA Motors for immediate free replacement which is still pending.
.
Damaging FR LH window glass steering system: The problem in smooth operation of front LH window glass was attended & billed on 24.08.09. On delivery it was observed that the problem is not rectified. This was then brought in notice of concerned service provider M/S Chambal Motors (P) Ltd., Kota...It was assured to rectify in next service because of time constraints. Again on 16.11.09 the same was offered for rectification. In the evening 6.00 P.M I was told by service provider that “Nukka” of window glass operating mechanism is broken & complete assembly will be replaced at the cost of Rs. 3580.00. I was shocked to hear for such cost which, I feel this got damaged during their inspection & it is totally an in competency of your authorized service provider & should not be cost to the customer.
I request to the official of TATA Motors for free replacement.

Myself Krishna Arora, had availed fincance from Tata Motors while purchasing their Indica Xeta (petrol) car.
As if my woes were not enough with the v. poor mileage problems of the car (which could not be rectified after so many complaints), on and above had been the irresponsible and attitude of Tata motors finance.staff. My Contract No. [protected].
Disgusted with same I decided to prematurely close the loan account. But to...

This is to inform you that I am very much dissatisfied with the service provide by Tata Motors dealer Lexus Motors in Calcutta.
I also think that Tata Motors is also partly responsible for the current situation I am going with.


I booked my car (Indica Vista Terra Saffire - Gala Red - LML/SUDIP/0910 R.. 1572) on 21st Sept 2009 and my loan formalities are completed by 20th Oct 2009. However till today I have not received the car and with all the lies that was told to me by Lexus Motors representative Mr. Sudip Auddy I am not sure what is truth, where my car is now and when I will get it.

These are couple of version that was told to me by Lexus Motors/Mr Sudip Auddy

1. Initially when I booked the car I was told that the car is in transit and I will get that before Dewali.

2. On 20th October I was told by Lexus Motors/Mr Sudip Auddy that they received the car but there were some problem in the car so they have again placed the order and I will get the car within October.

3. On 30st October when I called up Lexus Motors/Mr Sudip Auddy again I was told that the color I have chosen have some problem and it is actually getting faded after couple of months, and they asked me to contact Mr Gaurav Anand (representative of Tata Motors) and he told me that it was not the problem and my car was not in production even - so it will be shipped after the production which will happen by 31st.

NOTE that Lexus Motors/Mr Sudip Auddy does not have the basic curtsey to call me before hand to inform me this situation. I had to call up every time to get the update.

4. After 31st I was told both by Gaurav Anand/Lexus Motors/Mr Sudip Auddy that the car is on the way and it will take approx 12 days to reach.

5. I called Lexus Motors/Mr Sudip Auddy everyday from 9th -12th of November - and I was told that the "CAR is in Stockyard", "they are unloading my Car", "My CAR is now went for registration" etc and everyday he used to promise me that he is going to call me back in the evening. However Lexus Motors/Mr Sudip Auddy kept his promise everyday by switching it off.

6. Yesterday (12 Nov) when the same thing happened (that I found the cell phone of Lexus Motors/Mr Sudip Auddy is switched off) I called Mr Gaurav Anand and he informed me that though my car is showing as despatched however it is not found in the stock and again I got the statement that my car is on the way and that i will receive it 17th. He also promised me that he is going to call me today (13 Nov) morning to update me the status and as usual now it is 3:47PM and I still did not receive any call. Needless to say that as usual I did not get any call from Lexus Motors/Mr Sudip Auddy as well.

HOWEVER I AM TOTALLY FRUSTRATED NOW.

Lexus Motors/Mr Sudip Auddy/Tata Motors completely lost their trust and I DO NOT WANT THAT CAR anymore. I want to get a refund immediately.

Please please please help me to get out of this messy situation.

My cell number is[protected]. Please call me if their is any question.

Dear Aditya
This is with reference to our discussion in person with you at your premises Rama Motors, New Delhi on 19th Sept`09 around 18:20 Hrs.regarding the purchase of a new brand Tata Vista Safire on 07th August`09.
I would like you to go through the following points which are not only pre & post service delivery related but have major defects in its manufacturing which you can further take it up with Tata Motors :
1.This magic moment starts from day one i.e. 07th Aug`09 when i stepped into Rama Motors along with my wife and 2 years old daughter by 1200 Hrs as i was confirmed over phone on 0th Aug`09 by one of your sales representative Vipin Semwal to get my so called Brand New Car from great Tata motors by 1200 Hrs.After reaching there i met Rajesh Dogra ( Head of Sales) as couldn`t trace Vipin Semwal.On meeting with Rajesh Dogra we came to know Vipin left Rama Mototrs so i got my car delivered by 16:30 Hrs.Waited for so long along with my family and skipped lunch,courtesy goes to Rama Motors & its staff members.
2. After a weeks time while cleaning my car i observed
(a) Few areas full of rust on both front doors (both front doors are defective),
(b) Front left door gets locked only with key (defective lock),
(c) Both the glasses of headlights have some visible permanent marks from inside (this defect i mentioned while they were delivering me the car but being told it would go off in next washing),
Same issues i discussed with Rajesh Dogra over phone on 16th August and he asked me to come over at Rama Motors,i planned but couldn`t as i being told to move to Banglore for 03 weeks due to my official requirement.
After reaching my home on 15th sept gave a call to Rajesh Dogra and came to know he has also resigned and i been told to get in touch with Avinash at their workshop.
On reaching at your workshop on 19th Sept`09 at 13:50 Hrs.Mr Avinash saw the things and ensured me that he would take a picture of those rusted areas on both front doors so that Rama Motors can further take it up with Tata Motors and for time being he touched up those rusted areas with paint which either not goes with car body colour and apart from this which again is not a permanent solution.
And lock of front left door couldn`t be fixed up as they were having shoratge of workers due to Eid and i was ensured by director of Rama Motors that they would send someone to my home to fix it up.
They also couldn`t rectify the marks on the headlight`s glasses.
I request Director of Rama Motors to please fix my issues as i bought a brand new car from my hard earned money but never knew i`ll be given so much of pain right from the begining till date.
Cause again a week has been passed away and i`ve not been given any call from Rama Motors on this.
I afraid how come Rama Motors are not sticked to the norms & guidelines which must have laid down by TATA MOTORS ( Our Indian Desi Brand) and same time i suggest TATA Motors to ask their Quality check & Service Audit team to pull up their socks as honeymoon period is over for them now.
I`ll take next step if idon`t get a satisfied solutions to my problems as i`ve bought a brand new car but being given a defective one with no regrets.

Hi Guys, I am someshwar presad (Tribhuvan Prasad) I have a TATA Indica car which my father bought For loan, tata finance loan account no- [protected] in year 2007.After some time Jan- 2009 this vehicle is theft & vehicle not found. Further under insurance this claim is setteld. When I asked TATA Motors Finance to do the full and final settlement of remaining loan amount. I spoke to your rep. pls setteld this loan account who told me this amount is settlement Rs- 1.5 Lacs.when i am agree this loan amount settelment. your legle finance rep. (I also spoke to TATA MOtors finance executive) who did full and final settlement Rs/- 1.8 Lacs.So kindly request to you pls settlement this loan account Rs/- 1.5 Lacs as soon as posible and have full and final settlement letter from TATA Motors finance and receipt also for the payment.

I awating for reply with your end as posible.

Thanking you,

Someshwar Prasad
[protected]
[protected]

MY VEHICLE NO. AP02S0689, PURCHASED IN NOVEMBER 2007 AT CONCORD MOTORS, HAIRATHABAD, HYDERABAD. RUNNING KMS 65000.

REMARKS :
1. ENGINE MAKES TOO NOICES.
2. ENGINE PICKUP PROBLEM.
3. VEHICLE VIBRATION.
4. ENGINE BLOCK SMOKE.

GETTING CONTINOUS PROBLEMS SINCE JUNE 2008.
I HAD SURRENDERED MY VEHICLE MORE THAN 10 TIMES FOR REPAIRS AT CONCORD MOTORS SERVICE CENTER, SANATHNAGAR, HYDERABAD.

I LOST LOT OF MONEY FOR THE REPAIRS OF MY VEHICLE.

Hi,

Dear Sir/Madam,

I am Rajesh S Sharma order for the TATA ACE HT BS II in the date of 19.09.09, documentation had done in the date of 20.09.09.I received a provisional receipt no. 22551.
I drawn a cheque in the date of 20.09.09 from ICICI Bank which is clear already.

As per communication done between Me and Mr. Baikunth Mishra (Sales Executive of Bafna Motors Thane, Mob. [protected]),

He told me

* If you can book on the first day of Navratri you can definatly got delivery on Dassera.
* Discount of Rs. 30000/-
* You can definatly win Mobile/TV
* Lifetime Thane passing.
* Low Interest rate from HDFC Bank (but I told him finance from TATA),
* and much more.

I also paid down payment amount.

13.09.09 first meeting with Sales Executive (Mr. Baikunth Mishra),

19.09.09 Done all formalities from one time.(documentation, cheques),

28.09.09 Promise to deliver on Dassera (till 28.09.09 I was ringing regarding my vehicle)

05.10.09 Again promise to deliver on 05.09.09 but not deliver,

In between Mr. Samsom Joseph Sr. Manager, Mulund Branch ([protected]/[protected]),came and meet with me another promise to deliver on 08.10.09 but I told you deliver me 09.10.09 you take one day extra.
BUT NOT DELIVER,.

I went to Thane Branch, Again Promise me to deliver on 12.10.09 by Mr. Abhay Gaghte GM Sales (LCV/ICV & SCV) [protected] BUT NOT DELIVER,
Now the promise on to deliver 22.10.09.

Sir/ madam you told me, Is it possible to deliver on 22.10.09.?

And I'm literally frausteted with Bafna Motors making promise-promise-promise & promise
All from senior level to Executive.

What can I expect from Bafna Motors.

Please give me reply as sson as possible.

Please help me.

Rajesh S Sharma
[protected]

Sir,
I have submitted my provident fund transfer paper on 21/08/2009 and till now I find that there is no transfer takes place.
Please transfer my money as early as possible
PF a/c number at Gurgaon: P.F.A/C NO. HR/5100/656
PF a/c number at Pune : BR/5/293547
**** Transfer from Gurgaon office to Pune (TATA MOTORS)***

Regards
Siddharth Soni

Sir,
This mail is in accordance to the MALHANDELING, MISCOMMITMENT, USE O[censored]NAUTHENTIC WORDS and LACK OF SERVICE of Srinathji Motors Pvt. Ltd. (20/10A, Sahibabad Industrial Area, Site-IV, Opp. Wave Multiplex, Ghaziabad)
With due respect I would like to bring to your notice that I, A.K.Sinha resident of Ghaziabad own a TATA INDICA (DL8CM 3743). I had bought this car with an extended warranty.
Being born and brought up in JAMSHEDPUR I bought an Indica since I always stayed under the shadow of the brand name TATA, but now I got to know that this brand name is not responsive for its customers.
I had given my car for service on the 07/10/2009 at 11.00 am at Srinathji Motors Pvt. Ltd. My job Slip number is 718. The service advisor (Mr. Naresh cell no. [protected]) promised to deliver the car the very next day that is on the 08/10/2009 by the evening with all my work completed which included all the job work that comes under my extended warranty.
It has been 3 days now and I am either running or calling the service station to get the status of my car. My calls were never answered properly. Sometimes I was told that my car is in washing and I will get it in another 2 hours or it is still waiting in the queue. I never received a satisfactory answer and the language used by the advisor was really rough, with a neglecting attitude and an illiterate version. After 3 days of mental pain and harassment I get to know that I am not liable to avail the services that come under the extended warranty.
Please let me know if I have done the biggest mistake in my life by availing a TATA car and that after having availed the facility of an extended warranty, why am I not liable to avail the facilities of the same. I had asked for three job works done that are suspension, ac choking and central locking which come under the extended warranty but that service advisor of Srinathji Motors told me that they cannot do it and I have to pay nearly 6500/- for the same. I have all the details of the same and have also gone through the website of TATA Motors which specifically indicates that all these three jobs come under the extended warranty.
I am not able to understand why is Srinath Motors doing all this, is it for some personal gains?
I have not yet got my car back and I have no idea what to do. I rang up the TATA customer care and spoke to Mr. Vilas (Ref. No. 1/[protected]), told him my grievances but not received a satisfactory response. Instead he gave me a number of Lucknow and told me to speak there.
Sir I am a salaried person and don’t have time for all this stuff. Please guide me what to do- sell of my car, tell all the people about my experience with TATA MOTORS or wait for an immediate step from your side which resolves my problems.
Thanks and Regards
A.K.Sinha
+91 [protected]