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[Resolved]  Tata Nano — Not receiving answer on the cancellation of Nano booking from Tata

Dear Sir,
I had booked a Tata Nano LX model. I was kept in retainers's list. Iahd applied for cancellation of my booking on 4th July 2009. Till date I have not received any answer from Tata Nano mamagement gruop for cancellation status on my application. I have been charged Rs 1397 towards the interest on bookibg amount by my financer (Canara Bank). Canara Bank has charged interest due to delay by Tata Nano mgmt on cancellation. How can I get reply from Tata Nano group. This is purly cheating to the small customer. For Ratan Tata this is very small thing but for small customer like me, this is very big and shocking thing. I had sent series of mail to '[protected]@tatamotors.com ' but I am not receiving any answer from this mail I.D. Even cutomer care Executive are knowingly avoid our complints and not reply any message to me. My dealer has also raised hand due to unnecessary delaying policy of tata motors. Dealer clearly told that I have to corrospond directly to Tata motors on this issue. My UIN no. is[protected] and Cancellation referance number is BAPST 46525. You are requested to forward this complain to the Tata motors for early resolution.

Not receiving answer on the cancellation of Nano booking from Tata
Not receiving answer on the cancellation of Nano booking from Tata
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Complaint marked as Resolved Aug 14, 2020
Complaint comments  13 CommentsShareTweet

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Not receving answer on the cancellation of Nano booking from Tata
Dear Sir,
I had booked a Tata Nano LX model. I was kept in retainers's list. Iahd applied for cancellation of my booking on 20 of august 2009. Till date I have not received any answer from Tata Nano mamagement gruop for cancellation status on my application. . How can I get reply from Tata Nano group. This is purly cheating to the small customer. For Ratan Tata this is very small thing but for small customer like me, this is very big and shocking thing. I had sent series of mail to '[protected]@tatamotors.com ' but I am not receiving any answer from this mail I.D. Even cutomer care Executive are knowingly avoid our complints and not reply any message to me. My dealer has also raised hand due to unnecessary delaying policy of tata motors. Dealer clearly told that I have to corrospond directly to Tata motors on this issue. My UIN no. is[protected] cancellation referance number is LZSLA-09234. You are requested to forward this complain to the Tata motors for early resolution.please send my refund cheque as soon as possible.
Not receving answer on the cancellation of Nano booking from Tata
Dear Sir,
I had booked a Tata Nano LX model. I was kept in retainers's list. Iahd applied for cancellation of my booking on 20 of august 2009. Till date I have not received any answer from Tata Nano mamagement gruop for cancellation status on my application. . How can I get reply from Tata Nano group. This is purly cheating to the small customer. For Ratan Tata this is very small thing but for small customer like me, this is very big and shocking thing. I had sent series of mail to '[protected]@tatamotors.com ' but I am not receiving any answer from this mail I.D. Even cutomer care Executive are knowingly avoid our complints and not reply any message to me. My dealer has also raised hand due to unnecessary delaying policy of tata motors. Dealer clearly told that I have to corrospond directly to Tata motors on this issue. My UIN no. is[protected] cancellation referance number is LZSLA-09234. You are requested to forward this complain to the Tata motors for early resolution.please send my refund cheque as soon as possible.
TATA NANO Complaints - Not receving answer on the cancellation of Nano booking from Tata
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TATA NANO
Posted:[protected] by Bharat L. Thakor Send email


Not receving answer on the cancellation of Nano booking from Tata
Dear Sir,
I had booked a Tata Nano LX model. I was kept in retainers's list. Iahd applied for cancellation of my booking on 4th July 2009. Till date I have not received any answer from Tata Nano mamagement gruop for cancellation status on my application. I have been charged Rs 1397 towards the interest on bookibg amount by my financer (Canara Bank). Canara Bank has charged interest due to delay by Tata Nano mgmt on cancellation. How can I get reply from Tata Nano group. This is purly cheating to the small customer. For Ratan Tata this is very small thing but for small customer like me, this is very big and shocking thing. I had sent series of mail to '[protected]@tatamotors.com ' but I am not receiving any answer from this mail I.D. Even cutomer care Executive are knowingly avoid our complints and not reply any message to me. My dealer has also raised hand due to unnecessary delaying policy of tata motors. Dealer clearly told that I have to corrospond directly to Tata motors on this issue. My UIN no. is[protected] and Cancellation referance number is BAPST 46525. You are requested to forward this complain to the Tata motors for early resolution.




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Dear Sir,
I had booked a Tata Nano LX model. I was kept in retainers's list.i had applied for cancellation of my booking on 20 of august 2009. Till date I have not received any answer from Tata Nano mamagement gruop for cancellation status on my application. . How can I get reply from Tata Nano group. This is purly cheating to the small customer. For Ratan Tata this is very small thing but for small customer like me, this is very big and shocking thing. I had sent series of mail to '[protected]@tatamotors.com ' but I am not receiving any answer from this mail I.D. Even cutomer care Executive are knowingly avoid our complints and not reply any message to me. My dealer has also raised hand due to unnecessary delaying policy of tata motors. Dealer clearly told that I have to corrospond directly to Tata motors on this issue. My UIN no. is[protected] cancellation referance number is LZSLA-09234. You are requested to forward this complain to the Tata motors for early resolution.please send my refund cheque as soon as possible.
Again my request six days ago i mad compain but no response, please
Sir,
I cancelled my Tata Nano UIN:[protected] on 20/11/2009 via cancellation no KIDLQ05962. With over two months of cancellation now, i have still not received the Booking Amount. I have made several calls to the call centre with a promise everytime that i will receive a cheque within a week. Now asking about the status of my refund cheque they say that my car is not cancelled that is cancellation refrence number. Now my question is How is it possible that I received various communication from Tata Nano ?
Please help me with this matter as i am in urgent need of this money

Nareshkumar Panchal
PH:[protected]
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Respected sir,
I cancelled my tata nano UNI:[protected] on 01/02/2010 via cancelation no. BSMAH-31382.Till date I have not received any answer from Tata Nano mamagement gruop for cancellation status on my application. . How can I get reply from Tata Nano group. I had sent series of mail to '[protected]@tatamotors.com ' but I am not receiving any answer from this mail I.D. Even cutomer care Executive are knowingly avoid our complints and not reply any message to me. My dealer has also raised hand due to unnecessary delaying policy of tata motors. Dealer clearly told that I have to corrospond directly to Tata motors ...You are requested to forward this complain to the Tata motors for early resolution.please send my refund cheque as soon as possible.

MD EJAZUL HAQUE
Ph:[protected].
Respected sir,
I cancelled my tata nano UNI:[protected] on 01/02/2010 via cancelation no. BSMAH-31382.Till date I have not received any answer from Tata Nano mamagement gruop for cancellation status on my application. . How can I get reply from Tata Nano group. I had sent series of mail to '[protected]@tatamotors.com ' but I am not receiving any answer from this mail I.D. Even cutomer care Executive are knowingly avoid our complints and not reply any message to me. My dealer has also raised hand due to unnecessary delaying policy of tata motors. Dealer clearly told that I have to corrospond directly to Tata motors ...You are requested to forward this complain to the Tata motors for early resolution.please send my refund cheque as soon as possible.

MD EJAZUL HAQUE
Ph:[protected].
dear sir, i booked my nano on 23 june 2009, the delivery time was given in the month of january 2010. thereafter i had remmited the full amount with tata motors, i was promised by the dealer then, that i was going to get the interest amount on the regular basis, quarterly.thereafter i received a cheque worth re.2776.58 but due to delay in posting and i being transferred to bhopal it could reach me beyond expiry date. after lot efforts i succeeded to get it date modified.i wnat to clarify that after september 2009, it is now more than8 months have gone away and i have not received a single cheque thereafter. i had lot many times called at poone, finally my complaint was lodged on[protected], no-00003.i request you to do the needfull in this matter as earliest as you can. thanking you ----anil kumar geete [protected]
I am pasting below, my son--Avik Mukhopadhyay's complaint, & that will speak for itself.
<avik.[protected]@tcs.com>
to [protected]@tatamotors.com
cc pinaki.[protected]@icicilombard.com,
[protected]@gmail.com
date Fri, Sep 3, 2010 at 12:04 PM
subject Nano_UIN:[protected]
mailed-by tcs.com
hide details 12:04 PM (11 hours ago)

Dear Team,

Against my above reference for Nano Booking, necessary formalities and amount payable has already been completed on 07-Aug-10 with the dealer R.D.Motors. It was been committed by the dealer that car will be provide with 15 days after completion of the formalities.

However, it is unfortunate that delivery for the car is not yet been done even after a month. No communication has been made from the dealers end for the such delays. On trying to contact the dealer, vague responses were given that the car is not ready due to some reasons or other.

Request your urgent intervention for delivery of the car at the earliest.

Warm Regards,
Avik Mukhopadhyay
Finance
Tata Consultancy Services
Plot B-1, Block EP & GP
Sector 5,
Salt Lake Electronics Complex,
Kolkata - 700 091, West Bengal
India
Ph:- [protected]
Buzz:- 4339650
Mailto: avik.[protected]@tcs.com
Website: http://www.tcs.com.
Request please take necessary action urgently and send a reply to me.
Arun Kumar Mukhopadhyay, IES(Retd).
Email [protected]@gmail.com
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Dear sir,
I cancelled my tata nano UNI:[protected] cancelation no. FLKXU-42054 on 13/7/2010.i was told dat the money would be refunded widthin the 30 days of cancellation. but i have not received my refunded money till date 15/9/2010.i sincerely pleed the management to look into my complain.and refund my money as soon as possible.
Please give me reply.

ASHOK SARAF
2117 WRIGHT TOWN, JABALPUR
[protected], [protected]
________________________________________
From: mdp [mailto:[protected]@kbl.co.in]
Sent: Thursday, September 30, 2010 1:13 PM
To: '[protected]@tatamotors.com'
Subject: RE: Refund towrds cancellation

Dear sirs,

I am extremely sorry, giving below the references for the traceability:

 UIN No.[protected] &
 Cancellation reference FEACL-90132

Thanks,
M D Patwardhan
________________________________________
From: mdp [mailto:[protected]@kbl.co.in]
Sent: Thursday, September 30, 2010 11:32 AM
To: '[protected]@tatamotors.com'
Subject: Refund towrds cancellation

Dear sir,

I would like to put forth following incident for your information and needful action :

 I had booked 2 nano cars with you in June’09 and had been allotted both the cars for deliveries in 1st & 2nd Quarter of 2010.,
 A few months ago I have taken the delivery of 1st allotment which is in fact in the name of my wife Ashwini Patwardhan,
 Subsequently on 10/07/2010, I submitted all the relevant documents, duly giving details of cancellation reference (obtained from your call centre), as asked for by your dealer Sanghi Brothers Indore, to them .for which I had been given acknowledgment also by your dealer,
 Thereafter as had been told by Sanghi Motors, in 2nd week of August I contacted your call centre, to check the status of refund of amount and to my surprise I understand that no documents have been received by you from your dealer,
 Again while approaching to your dealer, it was revealed that all documents were till then (16/08/2010) lying with them, for which no convincing reply I could get.
 Then on 16/08/2010 they forwarded the papers to you, and I was told that I will have to wait for 30 to 40 days which is a normal processing time needed for refund of amount,
 Past few days again I am in touch of your call, centre and the gist of communications had is as under :
- About 10 days before while approaching to your call centre, I was told that the refund case is in process and will be cleared in a week’s time,
- Yesterday for checking the status when I called up, one Mr Kishan picked up my call and said my address is incomplete ( whereas in cancellation form, I do have copy with me, the address is written up to postal pin code ), any way I tried to give him full address again which he did not take, instead asked me to communicate my bank account details with name, address & IFSC Code of the my bank,
- Today I again dialed up your call centre to give details as asked for yesterday and the person attending to me said no more details are needed and your case has been processed for refund and I will get the payment through cheque at my address with in 7 days time,

I am really disheartened to witness such an irresponsible behavior from the persons belongs to a company of having such a wonderful rapport in the market. Also in process an amount of Rs1.40 lac is blocked..

My present address is as below:
M D Patwardhan,
41, Tilak Nagar,
DEWAS (M.P),
PIN 455001,
Contact no[protected],

I thought it necessary to put forth my experience so as to enable you to avoid any more distortion to your image, surely expect an acknowledgement to my communication with your line of action in this case.

Thanking you,

M D Patwardhan
To
[protected]@tatamotors.
I have cancelled my booking for tatanano and submitted documents ton 13.8.2010 through dealor and i was told that processing will take a month or so and at any cost amount will be refunded in 45 days. i have waited patiently till 19.10.2010 and contacted call centre. Receipt of my request was confirmed and the case is being processed, i was told.As per the advise I sent email to [protected]@tatamotors on 20.10.10 and was replied that case is under process, inconvenience is regretted. since then i am in touch with call centre every week and every time the routine reply " case is under process, refund will be reaching you by next week" I don't know 'how many months (not days) for a week the TATAs are having? I reproduce the recent email dt.16.11.2010 ---'refer to your email dt.26.10.10. No progress is seen till date. Your call center also contain no information about refund status than saying ' is under process, will be receiving by next week' the same routine is repeated for the past 20 days. It is surprise to note that the call center[protected] person advises me to go to financer(BANK) and enquire where as I have cleared all dues and enclosed the certificate (in the statement of account it self)from Sr.Manager of SBI to that effect. This information also not updated with call center! Just like a parrot they are uttering the routine replies with out giving the real status of the refund like by what date it will be dispatched and to which address etc? It was promissed to refund within 45 days but now 90 days are over and still your people are not in a position to confirm the status ! Does the 'Ideal man' ( I really mean it ) who did not enter the airlines business just because he was not comfirtable with idea of bribing a minister with 15 crores knows this lethorgy on your part? Even you din't bother to reply to my email sent a week back. If the refund is not arranged immediately I may be forced to approach consumer forum for payment with interest. My UID is[protected] and submitted all documents on 13.Aug.2010 along with Loan Clearance certificate also. (90 days over !) My resident5ial address is Flat No.302, Sri Sai Residency, 6no. junction Amberpet, Hyderabad. Hope to hear soon. NARAYAN RAO
since then every alternet day i am calling the call center but the same tape is rewinded ' case is under process and will be reaching you iby next week. surprisingly there is no communication over email despite my repeated complaintsthrough mail.Did the corporate sector surviving on such delayed refunds cheating the individuals? Does Ratan Tata is aware of the happings at lower level?
dear sir, i booked my nano on 23 april 2009, but till date neighter i received allotment nor refund, even i do not no where i
my uin no.[protected]
m-[protected]
surinder kumar goyal
703-A, harinder nagar
sirhind road
patiala(PB)
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Dear Sir,


I Ram manorath maurya deposited booking amount of tata nano through form no.[protected]
Rs. 3499.00 dated 25.04.2009 in main branch SBI balrampur (up) by My A/c no.[protected]
please Return my booking amount in above given a/c [protected]



Thanking you.


R.M. Maurya
JE
CMO Ofiice
Balrampur
Mob. No. [protected]

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