Tata Photon+ — Not getting Speed what was promised

itsme.kiku

from Mumbai, Maharashtra

Address:

Bangalore, Karnataka

I purchased Tata Photon+ recently and activated just yesterday ie., 11.05.2011, with the number [protected], from the time I activated from that time Internet Speed is not moving more than 10kbps, where as it was promised that I will get 3.1 MBps speed till 5 GB and than later it will come down to 128 kbps, which is very different now,,

I have raised the compliant request with Tata Photon with the Request number (SR:198) reference No:[protected] and they have mentioned that it would be resolved by 13.05.2011 before 21:00:00 time,,,

What is my concern here is I don't want to spend unnecessary money without utilising the product properly..

So I will wait till tomorrow, if the issue is not resolved, Can I get this connection Canceled and get my money back, what I paid during purchase of Tata Photon+ Instruments?

Thanks and Regards
Kiran

Was this information helpful?

No (0)

Yes (0)

Related Tata Photon reviews

View all 1010 Tata Photon Reviews

Comments

itsme.kiku

from Mumbai, Maharashtra

Hello,

Technical team had called and asked me to do some system settings changes, which I did and I was thinking that it would get sorted out,

BUT STILL THE SAME, Please check the below speed test result, there is no improvement, at this century no one will use this speed, this is like 17th century speed.

Download Speed shows approx 0.05mbps to 0.48mbps
Upload Speed shows approx 0.02mbps to 0.08mbps

http://www.speedtest.net/result/[protected].png
http://www.speedtest.net/result/[protected].png

I would request you to cancel my connection and confirm the same, as I do not have time, patience and money to followup or chase you guys on the issue, let us close this matter ASAP.

Thanks and Regards
Kiran

itsme.kiku

from Mumbai, Maharashtra

One of the person visited my office to check the connection and the person also felt that internet is very slow, hence he took some samples and also filled up some form, ,

Persone mentioned that he has sent all those detail to technical team, who will be responding in 4-5 days, ,

After couple of days, I called customer care to check the status, they told me that connection de-activated due to address validation,

I felt its good that they have de-activated the connection and hence I have raised the cancellation request vide number:[protected],

I never, ever use this tata photon connection, while selling they will sell with lot of promises, but when it comes to actual, , all the promises will be 0%

Please NOTE: I am not at all using Tata Photon device and I should not get any bills or calls from them, (Device was just used couple of days)

Thanks and Regards
Kiran

itsme.kiku

from Mumbai, Maharashtra

Also to Add, , when I called customer care for cancelling the above request,

I had to explain the histroy of this connection to several people, after earing everything, , then again they will say, we are not the people to cancel and they will ask me to call some other number or they will transfer to some other person, , which very useless or shamefull service provided,

I had spoke more than 30 min to get the above request number.

Thanks and Regards
Kiran