[Resolved]  Tata Photon Plus And Delta Walky — Billing, Unlimited Plan and Defective Delta Walky

Address:

Karnataka

Hi
I am Abhishek My Photon Number is [protected] and the Walky number is [protected].
Account Numer[protected]
I took this connection some 3-4 months back and had chosen it over MTS and Reliance.
I was made to understand that it was an unlimited Download at 799 and I had opted for the combo offer along with the Delta Walky.
1). From the Day one, I had issue with the Delta Walky set , where they have provide the external audio out jack which does not function with neither a speaker nor a simple Earphones.
And Ironically, they have provided the Earphones in the box, which neither goes with Datacard nor Walky audio output.I had been raising service tickets and every time they close it saying that the function does not work in any of the device which they have already sold and recently their technical person also confirmed that a Manufacturing defect and they cant do any thing about it- they just closed the ticket.

Why are they selling cheap products with manufacturing defects and which are not quality tested? Was the Combo offer launched mainly to scrap off these defective products and make a fool out of the customers?

2). I received the bill on 17th May 10, and to my surprise, the bill amount was Rs. 4780. All the downloads were charged at very high rates.My earlier credit limit was 3500 and few days back i received the sms saying that my credit limit was raised to 9900. When I took the plan I was told that it was unlimited Download plan at 799 and after some 5GB the speed will fall down to about 128kbs.

This is totally a misleading and I am very disappointed with the kind of service and irresponsibility the Customer care shows every time. Such a Huge disappointment from Brand like TATA.

regards
Abhishek