[Resolved] Tata Photon Plus — Wrong claims for Speed | |||
I have purchased Tata Photon Plus for which they claim a speed upto 3.1 mbps but i hardly ever got of speed more than 100 KBPS. Such a huge variation!!! I can understand speed does depend upon several things but 3.1 mbps to not even 100 kbps(mostly it is 50-60kbps). It is a clear cut case of wrong claims and false advertisement. Does making a complain here does improve things? Lets hope for the best! Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 3 Comments | |||
Comments
I'm totally disappointed by the customer service executive's attitude. It's been three days since I have been recieving calls religously from a 'certain customer executive" (lady, in chennai); who calls me up to inquire what time she can send the executive to collect the bill payment. But, unfortunately neither has she sent anyone to collect the payment as yet and today yet again i recieve a call from her, and what's more she just drops the call halfway through without even waiting to complete the conversation. THIS, WHEN I'M IN THE OFFICE, MIDDLE OF A PILE OF WORK. What sort of Customer Service is this???
1) My bill was due on 23rd MAy 2011, ( i recieved a reminder call on the same day), and I very clearly told her to sent the executive around 5 30 p.m. or after that since I'm working till then. NO ONE TURNS UP, and whats more i have no clue why he hasnt turned up, I wasnt informed that he wouldnot come.
2)On 24th May i recieve a call again, from the same lady customer executive, she apologizes for not having sent the previous day for bill paymentcollectio and inquires what time she can send him again, she even connected me to the fellow who was supposed to come for the payment collection( conference call) and i ask him to come at 5 30 in the evening n if it's convinient to come at that time, i asked him to come at 5:00 p.m. and gave him my office address. YET AGAIN; NO ONE TURNS UP.NOR WAS I INFORMED.
FIRSTLY, I ASK HIM TO COME NEAR TO MY OFFICE TO MAKE IT MORE CONVINIENT FOR THE SO CALLED "TATA PHOTON EXECUTIVE"; WHEN THE WHOLE POINT OF THE BILL COLLECTION OPTION IS TO GIVE THE CUSTOMERS A BETTER SERVICE. BUT WE ARE MADE TO DO THINGS AS PER YOUR CONVENIENCE.
3) Today, yet again i recieved a call from the tata photon lady customer executive, she drops the call halfway through the conversation. I called her up again, and very clearly told her to send the person at 4:00 in the evening to my office address/ It's 5:00 p.m. and NEITHER DO I RECIEVE A CLUE AS TO WHETHER THIS FELLOW WILL COME NOR WAS I INFORMED. And what's more, the LADY EXECUTIVE doesnt even have the courtesy to talk courteously. The tone, her attitude is downright nasty.
I'M HIGHLY DISAPPOINTED BY THE BEHAVIOUR OF YOUR CUSTOMER CARE EXECUTIVE, AND YOUR SERVICE OF BILL COLLECTION FROM THE DOORSTEP. EITHER DON'T PROVIDE SUCH A SERVICE IF YOU HAVE SUCH A CONFUSED LOT OF PEOPLE WORKING FOR YOU; AND IF YOU ARE KEEN TO PROVIDE THIS SERVICE, PLEASE KEEP PEOPLE WHO KNOW WHAT "CUSTOMERS & CUSTOMER SERVICE MEANS".
It is 26th May today, and three days after my bill due date, and I have still not been able to pay my bill and bear the brunt of all this chaos because of the incompetency of your employees.Your service cant get any worse.
If you could do anything w.r.t this it'll be of some relief.
1) My bill was due on 23rd MAy 2011, ( i recieved a reminder call on the same day), and I very clearly told her to sent the executive around 5 30 p.m. or after that since I'm working till then. NO ONE TURNS UP, and whats more i have no clue why he hasnt turned up, I wasnt informed that he wouldnot come.
2)On 24th May i recieve a call again, from the same lady customer executive, she apologizes for not having sent the previous day for bill paymentcollectio and inquires what time she can send him again, she even connected me to the fellow who was supposed to come for the payment collection( conference call) and i ask him to come at 5 30 in the evening n if it's convinient to come at that time, i asked him to come at 5:00 p.m. and gave him my office address. YET AGAIN; NO ONE TURNS UP.NOR WAS I INFORMED.
FIRSTLY, I ASK HIM TO COME NEAR TO MY OFFICE TO MAKE IT MORE CONVINIENT FOR THE SO CALLED "TATA PHOTON EXECUTIVE"; WHEN THE WHOLE POINT OF THE BILL COLLECTION OPTION IS TO GIVE THE CUSTOMERS A BETTER SERVICE. BUT WE ARE MADE TO DO THINGS AS PER YOUR CONVENIENCE.
3) Today, yet again i recieved a call from the tata photon lady customer executive, she drops the call halfway through the conversation. I called her up again, and very clearly told her to send the person at 4:00 in the evening to my office address/ It's 5:00 p.m. and NEITHER DO I RECIEVE A CLUE AS TO WHETHER THIS FELLOW WILL COME NOR WAS I INFORMED. And what's more, the LADY EXECUTIVE doesnt even have the courtesy to talk courteously. The tone, her attitude is downright nasty.
I'M HIGHLY DISAPPOINTED BY THE BEHAVIOUR OF YOUR CUSTOMER CARE EXECUTIVE, AND YOUR SERVICE OF BILL COLLECTION FROM THE DOORSTEP. EITHER DON'T PROVIDE SUCH A SERVICE IF YOU HAVE SUCH A CONFUSED LOT OF PEOPLE WORKING FOR YOU; AND IF YOU ARE KEEN TO PROVIDE THIS SERVICE, PLEASE KEEP PEOPLE WHO KNOW WHAT "CUSTOMERS & CUSTOMER SERVICE MEANS".
It is 26th May today, and three days after my bill due date, and I have still not been able to pay my bill and bear the brunt of all this chaos because of the incompetency of your employees.Your service cant get any worse.
If you could do anything w.r.t this it'll be of some relief.
Thanks for the prompt response, But thankfully the executive turned up today and payment made already.
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