[Resolved] Tata Photon Plus — Speed Very Very Slow | |||
I took photon+ connection on 16th October 2010 and I never used the internet for totally more than 5 hours because of the extreme slow speed in my area ( Thiruvanmiyur).I thought that photon+ will give speed upto 1.5Mbps (which is half of 3.1Mbps speed which Tata claims) but what I am getting is not even the 100 kbps and sometimes I am getting 30-70 Kbps. The reason I took photon+ because of it High Speed, now I am very much disappointed with it. I raised a complaint and the customer care executive and came verified that I will not more than that...he asked me to fix an enhancer at my house but he told after providing enhancer also I will not get more than 300 Kbps. I am shocked because I am getting this speed in a main area of chennai (thiruvanmiyur). I will see if I can get the speed of 1.5 Mbps , or I have to surrender the connection and will have to go for alternate best service at my area.. My photon no: [protected] Thanks Saravanan HCL Technologies Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 4 Comments | |||
Comments
i am harish varma from visakhapatnam, pendurthi(m), andra pradesh am using photon+ number [protected] am getting a very low speed my browser doesn't load the page for long time.page error is displaying frequently. so please rectify my problem.
my photon number :[protected]
my photon number :[protected]
speed is very slow no doubt... i am also planning to migrate from prepaid to postpaid hope things dosnt go that way as mentioned here.
INTERNET IS VERY SLOW...
THIS ISSUE IS NOT RESOLVED...
WHAT HAPPENED TO THE RESOLUTION PART????? VERY BAD SERVICE, U R THE HOLES, EATING OUR MONEY, BUT NOT PROVIDING THE SERVICE.
STILL I AM FACING THE SAME INTERNET SLOW ISSUE.
THIS ISSUE IS NOT RESOLVED...
WHAT HAPPENED TO THE RESOLUTION PART????? VERY BAD SERVICE, U R THE HOLES, EATING OUR MONEY, BUT NOT PROVIDING THE SERVICE.
STILL I AM FACING THE SAME INTERNET SLOW ISSUE.
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After couple of days my connections got disconnected due to non submission of documents. I contacted the shop people, they just kept me in blank for about 2 months saying one or other story on documents.
Later I directly approached the Tata Teleservices Head office on Hosur Main Road, Opposite Forum, Koramangala Area, submitted documents on 14/07/2010 along with a request to convert my pre-paid to Post Paid connection. They asked me to pay Rs.100 for raising a ticket which I did as per their direction. They assured me that connection will be resolved within 3 working days.
After waiting 1 week time I called up consumer care and filed a complaint on 19/10/2010 at 11.20 am. They assured me the complaint will be resolved within 21/10/2010, 11.20 am, that is the resolution time. But in between I called up more than 10 times to the consumer care people to check my status, nothing is happened.
Now who is in the Tata Teleservices, to whom a consumer/customer can directly interact. How my connection will get sorted out. Is this the kind of service any customer expect from Top brands of the country. My A/C No [protected].