Tata Photon Complaints & Reviews

Hi,

I have taken Tata Photon Plus on 1 st August From , Tata Indicom ,57 naya khand 2nd[protected],[protected] vide Photon no. [protected] in the name of Amit Bansal.at the time of taking this device we have got 2 MB free download and surfing for free. I have given my Photo ID card(Driving license) as an identification proof. but after some time all my 2 MB download and free surfing have expired . it was for around 1000/- Rs and i haven't used even for 100/- Rs . this was expired due to photo. they said that the photo was scanned and was not proper . they should have seen when we were submitting the form and verifying it at the time of submission of form. even after that i have recharged the device for 100/- and this amount is also lapsed due to the same issue .
Please have a look , my alternate no is [protected].

BR//Amit Bansal

Respected sir,
Or any respected members who can help me...
I brought a new tata photon whiz device 3 days earlier.
Shopkeeper said that someone will call me to tell how to activate.No one called,so i decided to do it myself with the help of the user manual.I tried to activate it in around 7-8 pm.And it said that i will get an sms to the device within 5 minutes.I didn't get the message.So i went to the shop i purchased it.They told me that Photon can only be activated in 10 am-5:30 pm.Then i tried to activate it before 5:30 pm.
I called the number *228 which is used for activation.It is saying that my "number-149 is blocked,please contact customer care"
Please someone help me what to do.....Please Please Please,because iam in full need of it very soon.

[protected] is my Tata photon+, n its not working as per there commitments

Respected Sir,
I want to attract your attention towards Tata Photon Plus customer support system.I am a photon + customer since 14th of oct. My device had broken into pieces on 3rd of Nov.After that I called customer care , received by Manumita(I don't remembered clearly)sitting in kolkata.She told me that you will get discout of Rs 750/- on new device. When I contacted Tata Outlet at Akhaura Road,Agartala,West Tripura799001 from where I have bought the device, they told me that here no such service is available.After a lot of discussion he told me to wait 7 days.After 7 days they again told me same.Now I again talked with customer care , they replied in same way that you will get 750/- discount.Now I given call to the distributor ,they finally told me take the device at 2499. Now I contacted Nodal Officer Mr. Anshuman Borbora on [protected]. He told me that you will get no discount on broken device but if,I would lost the device I can get Rs 1000 discount.(What is the Logic).Now he told me after contacting the distributor who is with me , he told me that no such service is available at Agartala.He wrote my complaint and promised me to contact me but never contacted.Lastly I have decided to terminate the device connection,but the distributor told me that we have no right to terminate the postpaid connection from here , talk to customer care.Now these whole scenario took my long office hours and lots of patience and lots of days.
Now the bill is increasing as my monthly rental is fixed , they neither stopped it nor terminated.And the customer care is now saying that pay your bill after only that your connection will be terminated.I don't want to pay for time i have not used the connection.I don't know what to do leaving me in lot of stress . My bill is also not reached the destination.How can I pay it. I am fed up totally.

Now i want to say that if Tata Photon Plus device is reaching to me its services must reach me but in this case Services is not reaching me.

Sir , I don't want to pay the bills for the delays done by the Tata Photon Plus customer Services and needs compensation for the office hours i have lost due to unwanted and unsatisfactory discussions with the distributor Tata at Akhaura Road, Agartala , 799001 & customer care which is of no use.I want new device for free and don't want to pay due bills to Tata photon Plus as they have taken my office hours and giving me mental pressure.
I kindly request you to take some action regarding this, as this problem is big for customer who are in north east region.
My Photon Plus no is [protected]
and My name is Rajeev Ranjan
Agartala
West Tripura 799001

Hi,

We are not able to connect internet using TATA Photon whiz device.

i have attached that snap shot please find the same and do the needful ASAP.

Thanks & Regards,
Gnanaprakasam
gnanaprakasam.[protected]@hcl.com
[protected]

Hi,

I am using internet broadband services from tata photon.The number of my device is [protected].I have registered a complaint regarding slow speed more than one month back.The complaint number is[protected] .The complaint has been resolved till now even after sending several reminders and lodging a complaint at Indian consumer complaints forum.

I have also not given any waiver in my current bill.Now I want to give the device back so that i can get Rs 2500 from tata photon.Kindly let me know what can be my legal actions if they refuse this .This is a complete case of cheating and fraud.

Regards
Namit Kumar
[protected]

this is arjun rao sidrala n. 20 days back i bought tata photon plus ([protected]), the employees in the showroom explained me i will getting a speed of atleast 1.5 mbps which is half of the 3.1 mbps(the company advertising).But the thing is i am even able to get beyond 115 kbps. I complained for two times ,some representative came to me told it was the tower problem and left. Next day people from tata called me and told as your problem is solved we are closing the ticket of trouble.

when i will be getting 3.1 mbps as per company advertisements?

What the government is doing when these companies are advertising with false statement and decieving the people?

I have bought TATA PHOTON PLUS BROADBAND HIGH SPEED INTERNET DEVICE from KALPATHRU TELECOM in MOTI NAGAR, Near MOTI NAGAR METRO STATION, NEW DELHI. I have upgraded my TATA Photon Whiz device to TATA PHOTON PLUS device for which they took 1500 Rs. I have chosen time based plan of monthly 500 Rs. for 30 hr. (1800 mins.) usage limit in a month. They have taken all the necessary documents which are my passport photocopy, my original photograph & my rent agreement photocopy along with the cash amount.
They told me that they have activated my number [protected] & given 100 mins. free internet access service which is now ready to use. But after this free 100 mins. free internet access, device stopped internet access. On calling customer care, I found that my documents have not been submitted by the dealer to them, so they disconnected the device. On calling back dealer, he said our work is over after we sell you device. It is now customer care job to answer your queries. On insisting, he replied to me saying, pay us 300 Rs. more, we will re-activate it. He could not justify 300 Rs. charges. Again, after
contacting customer care service, I was suggested to re-submitted the document at TATA store. I re-submitted the documents at Sec-18 store which is opposite to Police Chowki of Sec-18, Noida. There customer care executive 'Pradyuman' told me that device was deactivated & 100 Rs. will be charged to re-activate this device. I paid them 100 rs. along with required documents but no reciept was given to me. They told me that you have again been provided 100 mins. of free internet usage. After these 100 mins., your usage will migrate to your chosen plan. They got some user info forms filled
by me & assured me that my device will be re-activated. But, after 100 mins., this device is again dead with no internet access. I am cheated twice by TATA dealers. Please help me in geing justice. Either TATA should activate my device with internet access or I need my money back. I also want TATA to be slammed with huge amount for causing me mental agony & discomfort. Thank you.

I accepted the tata-photon whiz tariff plan unlimited 699 from Mr.Pradeep([protected]) who detailed the plan as unlimited use of net with charge Rs. 699 minus discount Rs.125=574+10.74% tax as 62 Rs. i.e total Rs.574+62=636 per month for next 12 months. when i recieved my first bill, i recieved the bill with different calculation. when i complained,Mr.Pradeep told that by our default different plan has been fed to the system, since 19 june 2010 i am constantly facing this problem. i contacted Mr. Pradeep, Mr.Alok([protected]) billing office [protected] repeatedly and requested them to change the plan as promised at the time of delivery but all of them failed to persue the correction made in the system. i am a busy medical consultant facing lot of mental stress because of non comitment of the agreed plan in the month of october, again the bill was unduely hiked and for your information , though the due date of the pavement was 22 november 2010,my net connection was closed in the mid of october and i was called by tata office for early deposit of the billl on 16 of november 2010 , when i told the due date is 22 november 2010 they could not give the satisfoctory reply it was highly humilating and insulting to me , to close my net connection despite of paying hiked bills and due date was far from that date.if the behavior of the personnel of the company is so pathetic and cheating with a person of my status,what an ordinary citizen of india can expect from them. on[protected] i recieved a call from Mr.Kalim ansari from ahemdabad via phone no. [protected] and told that my complain no. is[protected]my tata-photon no. is [protected]) on[protected] and told to compensate our default and inconvienience caused to me, we are crediting your account no.[protected] with some amount so that your bill will be setteled as per promised plan and now onwards i.e with effects from[protected]. we are feeding in the system unlimited plan 699-125 discount=574+10.74% tax=Rs. 636 per month for next 12 months i.e upto[protected], but despite of daily enquiry with mr.alok and mr pradeep,they failed to respond that system is updated with the same plan now next bill date i.e[protected] is approaching fast and i have apprehension that again the bill will come with the same default kindly take this note as most urgent and i hope the problem shall be sorted out sooner than later. Dr. Syed Maqsood Husain (ADD:-3, IQBAL MAIDAN BHOPAL 462001) MOB:-[protected]/[protected] E-MAIL:-dr.[protected]@gmail.com (tata-photon no. :-[protected]) complaint no. :[protected] kindly reply me soon to my mobile message box

I ahve Tata Indicom No. [protected], My Account No. is[protected] for the Tata Photon + broadband Mobile connection I have taken. Now I want to cancell this connection. But inspite of my best efforts, I am not getting any customer care Phone Nos. Nor the company ha sprovided any procedure to cancell the connection. I haver enquired with the local dealer, but they simply gave me Customer care No. which is never available.

How to get disconnected this connection.

Regards

D. K. Khedkar
"krishna"
Plot No. 248, laxminagar, nagpur - 440 022
Contact No. - [protected] / [protected]

Slow Speed and Disconnect

Sir, I have purchased a tata photon whiz data card connection on 29/11/10. But it is not running properly and this disconnect again and again. Company commits to me when you connect data card then its speed always 156 kbps.
Pls.solv my problem earlier.Binod Kumar Singh

Hi

I am currently using Tata photon plus with the tariff plan has 750/- for 2GB, with addon of 10GB for 200/-.
But recenlty I saw in the net, that with 750 , they are giving unlimited data. when i called the customer care they simply reject to di it saying , its only for new customer. its the discrimination of existing customer with the new customer.

Regards
Somu

Dear Sir/Mam,

My name is Apurv Gupta I am a proffessionol working as Branch Manager (Gurgaon). I am using Tata Photon Plus from more than three months and the day I have bought this connection after one week I have lodged a complain in Tata Customer Care for slow speed while purchasing this connection from Tata Store of Noida Sector - 18 they have commited that their is no buffering in this service whatever videos you want to see they will play without buffering but thats not happening, to watch a video of 20 minutes it is almost taking 40 minutes. I have taken their 10 GB Plan of 1200 Rs monthly rental + 10 GB night pack of additionol 200 Rs. My total plan was of 20 GB monthly but I was never able to use this service in any month for more than 4 to 5 GB and in the last month I was only able to use nearly 2 GB because of slow speed but every month I am getting the bill as per the rental plan I have asked them a waiver in the bill as they have not solved my complaint and because of that i am not able to utilise the services which I am paying for as of they have given me the waiver on my first two bills to compensiate their lacking in solving the problem but this month they have resfuse to give the waiver. Please help me in getting the waiver on the current month bill and to solve the problem of my slow internet speed.

My Photon Number - [protected]
Account Number[protected]
Request Number for Complaint of slow speed[protected]
Request Number for Waiver - 24422161

Please solve my problem.


Regards
Apurv Gupta
[protected]@yahoo.co.in

TATA PHOTON PLUS SINKS

These Tata Photon guys are really harassing the people and playing and fooling people all around. I happen to be one of their recent victims with Tata Photon No. [protected] begin_of_the_skype_highlighting [protected] end_of_the_skype_highlighting. In spite of purchasing their service some two weeks back, on 15th Nov., 2010 to be exact, they still haven't delivered the Invoice yet. I mean, how can this happen. In today's time, can you think of a situation that you have paid for something and the guy tells you that Invoice will be given after so many days. I have been following up with them each day since then, but every time the lady at their outlet (RT Nagar, Bangalore) tells me tomorrow it will be given.

Not only this, they took some ten days to deliver the bag which they were offering on promotion. Talking of speed - it is a sham. Hardly you get the speed of 3.1 Mbps which they promise in their collaterals.

Surprising is the fact, that people over there are not committed. They keep on promising the customer and keep on falling on their promises. It is quite shameful to see this type of service levels coming from a company which happens to be the group company of one of the revered business houses of India.

Mohammad Sharib
m.[protected]@hotmail.com

I am using “Tata Photon Plus” which is a “Tata Indicom” product, for my laptop since last more than two months.
My Tata Indicome No. : [protected].
My Account No. :[protected].

Till date they have raised two bills to me and I paid both bills by cash well before due dates by cash at there “Tata Indicom Exclusive Store”, but after paying bills also I am getting calls/sms/ & mails as if I have not paid bills on time & my internet speed also slows down. Even normally also it is not giving me the desire speed.

Surprisingly even after raising complaint and getting confirmation from there person by telephone and mail, I used to receive the payment reminder mails and calls even after 3-4 days of making cash payment and in this period my internet speed slows down substantially.

I am here with attaching one of my mail to “Tata Indicom” customer care (mail id [protected]@tatatel.co.in) from my mail id which is [protected]@gmail.com ; this mail is containing all details.

********************************************************************************...⇄

Dear Sir/Madam,

I am very much surprised and offended to get this E-Mail from your end its shows "how much you pupils are incompetent and how much you are neglecting your work and damaging image of Tata Indicome".

Now I am explaining why I am saying this:

I paid my bill by cash (vide there cash receipt sl no. 189) on 25/11/10 at your Franchise
"Tata Indicome Exclusive Store" at M/s. P.Mukherjee & Co.
5,Brahmo Samaj Road, Behala, Kolkata-700 034.
Tel:[protected]/ 24681029.

I paid this bill on 25th Nov'10 (which is two days before my due date)after beeing failed to pay this bill and as such harrashed at the so called "Your Nearest Bill Payment Locations" list provided by you on bill, other wise I could have been pay it much early.

Now even there after when I was reapetedly called/sms reminder etc by your end I raised a detailed complaint at your website on 27/11/10 morning and I got confirmation E-Mail from your end which I forwarded to you immidiately with remarks. My complaint referance No. 217743 Dated 27/11/10.

Here is the copy of those mails:
swarup kumar chatterjee <[protected]@gmail.com>
tonodelofficer.[protected]@tatatel.co.in
dateSat, Nov 27, 2010 at 9:44 AM
subjectFwd: Complaint Request Accepted
mailed-bygmail.com
hide details Nov 27 (2 days ago)
Dear Sir/Madam,
Here with I am forwarding you my complaint no. hope your internal system is capable enough to provide you the details complaint that I have written to them.
This is second month that I am facing same problem, please resolve it immediately and give a proper solution so that I shoud not face this problem from next month.
Thanks,
Swarup Kumar Chatterjee.
A Photon Plus user (unfortunately!!).
Tataindicom No. [protected]
A/c No.[protected].
- Show quoted text -

[protected] Forwarded message[protected]
From: <[protected]@tatatel.co.in>
Date: Sat, Nov 27, 2010 at 9:28 AM
Subject: Complaint Request Accepted
To: [protected]@gmail.com

Dear Customer,
Greetings from Tata Indicom!
We have received your complaint about your Tata Indicom number [protected].
Your complaint has been registered with our customer service team. The Reference No. is 217743.
You will be receiving a call from our customer representative, within 6 business hours, who shall attend to your complaint and provide a resolution at the earliest. It is our aim to provide you a satisfactory resolution as early as possible.
We assure you the best service at all times and look forward to a warm and long-standing association with you.
For any assistance please feel free to call us at 121 our 24x7 Customer Care toll-free number from any Tata Indicom phone.
We are also accessible from non Tata Indicom phones on [protected].
Our Photon customers can get in touch with us on[protected]Toll free).We shall be glad to be of assistance.
You can also get in touch with our Nodal Officer Uma Roychowdhury on[protected] in case your complaint is not resolved in the stipulated time or you are not satisfied with the resolution provided.
Thanks and Regards,
Baburaj S
Customer Care KOLKATTA
Tata Teleservices Limited
Ph: [protected]
*******This is an automated message. Please do not reply*******
Reply Forward

[protected]@tatatel.co.inThis is an automatically generated Delivery Status Notification. Delivery to ...
Nov 27 (2 days ago)
Reply |swarup kumar chatterjee to customercare.k.
show details Nov 27 (2 days ago)
fromswarup kumar chatterjee <[protected]@gmail.com>
tocustomercare.[protected]@tatatel.co.in
dateSat, Nov 27, 2010 at 9:48 AM
subjectFwd: Delivery Status Notification (Failure)
mailed-bygmail.com
hide details Nov 27 (2 days ago)


From: <[protected]@tatatel.co.in>
Date: Sat, Nov 27, 2010 at 9:28 AM
Subject: Complaint Request Accepted
To: [protected]@gmail.com

Dear Customer,
Greetings from Tata Indicom!
We have received your complaint about your Tata Indicom number [protected].
Your complaint has been registered with our customer service team. The Reference No. is 217743.
You will be receiving a call from our customer representative, within 6 business hours, who shall attend to your complaint and provide a resolution at the earliest. It is our aim to provide you a satisfactory resolution as early as possible.
We assure you the best service at all times and look forward to a warm and long-standing association with you.
For any assistance please feel free to call us at 121 our 24x7 Customer Care toll-free number from any Tata Indicom phone.
We are also accessible from non Tata Indicom phones on [protected].
Our Photon customers can get in touch with us on[protected]Toll free).We shall be glad to be of assistance.
You can also get in touch with our Nodal Officer Uma Roychowdhury on[protected] in case your complaint is not resolved in the stipulated time or you are not satisfied with the resolution provided.
Thanks and Regards,
Baburaj S
Customer Care KOLKATTA
Tata Teleservices Limited
Ph: [protected]
*******This is an automated message. Please do not reply*******

[protected]@tatatel.co.in
[protected]@gmail.com
dateSat, Nov 27, 2010 at 12:36 PM
subjectReponse from TATA Indicom
mailed-bytatatel.co.in
hide details Nov 27 (1 day ago)
Dear Mr/Ms SWARUP KUMAR
Greetings from Tata Indicom!
Thank you for using our services.
This is with reference to your concern regarding Payment Posting.
We would like to inform you that your complaint has been registered for the given number [protected]and the docket number for the same is[protected]. This issue would be resolved by 29-NOV-10. We request you to kindly make a note of the docket number for your future correspondence.
For any assistance please feel free to call us at 121 our 24x7 Customer Care toll-free number from any Tata Indicom phone. We are also accessible from non Tata Indicom phones on [protected]
Our Photon customers can get in touch with us on[protected]Toll free).We shall be glad to be of assistance.
You can also get in touch with our Nodal Officer Uma Roychowdhuryon[protected]in case your complaint is not resolved in the stipulated time or you are not satisfied with the resolution provided.
Thanks and Regards,
Baburaj S
Customer Care WEST BENGAL
Tata Teleservices Limited
Ph: [protected].
Reply Forward
[protected]@tatatel.co.inDear Mr/Ms SWARUP KUMAR Greetings from Tata Indicom! Thank you for using our ...
Nov 27 (1 day ago)
[protected]@tatatel.co.inLoading...Nov 27 (1 day ago)

Reply |[protected]@tatatel.co.in to me
show details Nov 27 (1 day ago)
- Hide quoted text -
Dear Mr/Ms SWARUP KUMAR
Greetings from Tata Indicom!
Thank you for using our services.
This is with reference to your concern regarding Payment Posting.
We would like to inform you that your complaint has been registered for the given number [protected]and the docket number for the same is[protected]. This issue would be resolved by 29-NOV-10. We request you to kindly make a note of the docket number for your future correspondence.
For any assistance please feel free to call us at 121 our 24x7 Customer Care toll-free number from any Tata Indicom phone. We are also accessible from non Tata Indicom phones on [protected]
Our Photon customers can get in touch with us on[protected]Toll free).We shall be glad to be of assistance.
You can also get in touch with our Nodal Officer Uma Roychowdhuryon[protected]in case your complaint is not resolved in the stipulated time or you are not satisfied with the resolution provided.
Thanks and Regards,
Baburaj S
Customer Care WEST BENGAL
Tata Teleservices Limited
Ph: [protected]
Reply Forward
[protected]@tatatel.co.inThis is with reference to the concern expressed by you over service related i...
Nov 27 (1 day ago)

[protected]@tatatel.co.in to me
show details Nov 27 (1 day ago)
[protected]@tatatel.co.in
[protected]@gmail.com
dateSat, Nov 27, 2010 at 12:41 PM
subjectReponse from TATA Indicom
mailed-bytatatel.co.in
hide details Nov 27 (1 day ago)
Dear Mr/Ms SWARUP KUMAR
Greetings from Tata Indicom!
Thank you for using our services.

This is with reference to the concern expressed by you over service related issue for the Tata Indicom number [protected].
We regret for the inconvenience caused to you.
We would like to inform you that your complaint has been registered for the given number and the docket number for the same is[protected]. This issue would be resolved by 29-NOV-10. We request you to kindly make a note of the docket number for your future correspondence.
- Hide quoted text -
For any assistance please feel free to call us at 121 our 24x7 Customer Care toll-free number from any Tata Indicom phone. We are also accessible from non Tata Indicom phones on [protected]
Our Photon customers can get in touch with us on[protected]Toll free).We shall be glad to be of assistance.
You can also get in touch with our Nodal Officer Uma Roychowdhuryon[protected]in case your complaint is not resolved in the stipulated time or you are not satisfied with the resolution provided.
Thanks and Regards,
Baburaj S
Customer Care WEST BENGAL
Tata Teleservices Limited
Ph: [protected]
Reply Forward

Reply |[protected]@tatatel.co.in to me
show details Nov 27 (1 day ago)
[protected]@tatatel.co.in
[protected]@gmail.com
dateSat, Nov 27, 2010 at 12:45 PM
subjectReponse from TATA Indicom
mailed-bytatatel.co.in
hide details Nov 27 (1 day ago)
- Hide quoted text -
Dear Mr/Ms SWARUP KUMAR
Greetings from Tata Indicom!
Thank you for using our services.
This is with reference to the concern expressed by you over service related issue for the Tata Indicom number [protected].
We regret for the inconvenience caused to you.
We would like to inform you that your complaint has been registered for the given number and the docket number for the same is[protected]. This issue would be resolved by 29-NOV-10. We request you to kindly make a note of the docket number for your future correspondence.
For any assistance please feel free to call us at 121 our 24x7 Customer Care toll-free number from any Tata Indicom phone. We are also accessible from non Tata Indicom phones on [protected]
Our Photon customers can get in touch with us on[protected]Toll free).We shall be glad to be of assistance.
You can also get in touch with our Nodal Officer Uma Roychowdhuryon[protected]in case your complaint is not resolved in the stipulated time or you are not satisfied with the resolution provided.
Thanks and Regards,
Baburaj S
Customer Care WEST BENGAL
Tata Teleservices Limited
Ph: [protected]

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On Sun, Nov 28, 2010 at 10:19 AM, <[protected]@tataindicom.co.in> wrote:

Dear Ms./Mr. SWARUP KUMAR CHATTERJEE,

Your Tata Indicom Service No [protected]

Greetings from Tata Indicom!

We always Endeavor to offer you world-class products, and provide all the benefits that enable you to make the best use of our services. In our effort to protect and safeguard your interests, we have introduced a free email alert service on your product usage and other services.

Your payment of Rs. 822 for the month of NOV-2010is due by 28-NOV-10. We request you to please make the payment by due date. For a list of cheque drop locations or cash payment centers, or for any other assistance, please visit our website tataindicom or call Customer Care at 121.


You can also view your bill and make payments online through My Account by registering for the service at Tata Indicom ! To simply make an online payment, click here

We assure you the best service at all times and look forward to a warm and long-standing association with you.

For any assistance please feel free to call us at 121 our 24x7 Customer Care toll-free number from any Tata Indicom phone. We are also accessible from non Tata Indicom phones on [protected].

Our Photon customers can get in touch with us on[protected]Toll free). We shall be glad to be of assistance.

You can also get in touch with our Nodal Officer Uma Roychowdhury on[protected] in case your complaint is not resolved in the stipulated time or you are not satisfied with the resolution provided.

Warm regards,
P S Rajesh
Bill Helpdesk
Customer Care - WEST BENGAL
Tata Teleservices Limited
Ph: [protected]


And later on your person called me and apologized for inconvenience.. and he assured me that as I am facing this same problem for second month also he will rectify it and he assured that some body from "Tata Indicom" will visit my place to solve my technical problems (slow speed) on Today which is Sunday as I told him other day I remain busy and mostly out of house.

Now instead of sending your technical person to me you are sending this mail to me and saying my bill is due today but actual fact is bill is paid by cash three days back & I had already make you aware of that.

That is why I have written that this is showing "how much you pupils are incompetent and how much you are neglecting your work and damaging image of Tata Indicome".

Hope you will realized your faults and incomppetency and you will take some stapes to rectifying your system and pupils.

Thanks,
Swarup Kumar Chatterjee.
A Photon Plus user (unfortunately!!).
Tataindicom No. [protected]
A/c No.[protected].
Complaint referance No. 217743.


********************************************************************************...⇄
One more points here I want to clear that is they are unnecessarily harassing me by providing me some misleading bill collection center’s name and address. As per “Tata Indicom” my nearest bill collection center is M/s. Rahaman Traders; this party told me they can take cash payment but they will not provide me any receipt. How it is possible?? Is these bill money is not shown to Govt?
Then they mentioned name of M/s. Ma Kali Medico; this party told me that they are not collecting “Tata Indicom” or “Tata Photon” bills.
I mentioned these facts with details in my complaint which I lodged in there website and there person assured me to look after this matter.

Actually the problem is all these correspondences are unnecessary harassment and irritating for me and I am also not getting desired speed from my “Tata Photon Plus’ mobile broadband service.

Please take necessary step to look after this issue.

Thanking you, with regards,

Swarup Kumar Chatterjee.
22-A, Hemchandra Mukherjee Road.
Barisha. Kolkata 700 008.
Mobile No. (0)[protected]
E-Mail id: [protected]@gmail.com

Customer Support (Tata Photon+ )

On 17th November 2010 between 8:30pm - 9:00pm I recharged my TataPhoton with Rs.200/- as my validity was till 19th Nov 2010. I also had a considerable amount of balance in my a/c at that point.

But my recharge of 17th Nov was never got registered in my a/c and on 19th Nov I lost my balance along with Rs.200/- that I had recharged. I called up the Customer Support Team of TataPhoton, multiple times, but what I got only sweet talks and no concrete solution of the matter.....

So, in order to use my a/c I again recharged with Rs.200/- on 21st Nov, this time it got registered. On 24th Nov I got my regular SMS alert of my account usage, which stated that my a/c got changed to infinity MB and is valid till 21st Dec 2010. Which I thought might be a patch-up resolution to compensate my loss and I started accordingly...

But to my surprise on 26th Nov, I got an SMS which said "Please Recharge"..... What the hell is happening, in one hand you let your customer lose their hard earned money and on the other hand you make a fool out of them... is this a new venture your organization had started..!

Every-time I call up, I am being asked, of the Transaction ID, where I hell do I get that from, do you send the transaction ID to your Customer in their specified cell number as SMS, please answer and resolved ASAP.

Details listed below.....

Photon Number: [protected]
Complain Number: NTT[protected]
Last Customer Support Team I spoke to: Ranjit Guha

Thanks

Dipankar Banerjee
M: [protected]
email:[protected]@dbanerjee.com

i bought tata photon plus, because they claim 3.1 mbps, but in reality it is totally fake, in my area i m getting speed from 20 to 50 kbps. i called n complained at customer care more than 50 times. but every time i get only promises. i m feeling cheated. my area is kubernagar, ahmedabad-

prakash.

email- [protected]@yahoo.co.in.

i got a recharge of 1350 on 10th of this month on my tata photon+ number and as per the rule the balance left was suppose to carry forward the next month but now i am informed that it won't get forwarded to the next month.i don't have the full usage so i request to look to my request and carry my balance for the next month

Dear Sir / Madam,

We have purchased one no. of Tata Photon + connection from M/s. Gurukripa Broad Band Services, 11A/22, Old Rajendra Nagar, New Delhi - 110 060, Contact No. - [protected] on 23.11.2010. After the handling cash payment to executive we did not find the data card in our laptop. When we asked company to look into the matter, we did not get satisfactory response and even when we log the complaint at Tata Photon office on [protected] to Mr. Himanshu (Telecaller), he also did not respond satisfactorily and no complaint no. provided to us by him.

The details of Data Card is as under. May we request you to kindly look into the matter and help us to get back or to avoid the misuse of device and a confirmation to us if it get traced.

Data Card No. - [protected]

Device MEID No. - A00000138E269C

pSEN - 8098A00E

S/N - U0A9MB[protected]

Your co operation will be highly appreciated.

Thanks & Regards,

Benny Impex Private Limited,


Vivek Kumar Sharma,
B - 209, Naraina Industrial Area,
Phase - 1, New Delhi - 110 028.
Mob - [protected]
[protected]@bennyimpex.in

Tata Indicom Plus Team,

I'm Tata Photon + customer from the last 11+ months. l got this connection from Mumbai and now i have moved to Pune. I want to put my Tata Photon + number in safe custody as its chargeable (Rs 75 pm).
I been trying to reach at the customer care but i'm not getting complete and proper information about the same. I been also calling at the Pune tata photon, with no success. And worst thing is that, it is costing me the STD charge as am calling from non tata phone. This is a very poor service from you. Why there is no HELP or Guidance when the customer wants to put on safe custody the account. And when it comes to providing new connection or for bill collection, you guys will be after customer life. I was not expecting such service from Tata, which is very reputed brand.

My biggest problem is now i want to change my address on Pune but they are not having any facility to change address from pune (account is opened from mumbai).

Kapil Borkar