Tata Photon Complaints & Reviews

Tata Photon Plus has quietly reduced its speed beyond free/bundled usage from 155kbps to a meagre 64kbps for Rs.700 prepaid plan & 128kbps for Rs.850 & Rs.1000 prepaid plans which is disgusting.It is not all suitable for today's intutive online applications & movie,games,music downloads which demands more speed.Also I think I am not getting value for money.Its competitors are providing satisfactory value for money plans.The Authorities should fix 256kbps as the minimum speed-which defines the broadband speed in India.Hope the authorities will consider increasing the minimum speed.

Dear Sir,
I am a photon plus user for the last 3 months.In this month my plan is 10 GB unlimited plan. When my usage reached 8 GB, they have capped my speed to 128 kbps without any confirmation. I gave 3 online complaints about the issue and I have contacted the customer care for 5 times. Their behaviour was unexpected. Some of the guys are saying that my usage has been crossed 10 GB. But, actualy, my usage was only 8 GB. When I contacted the customer care, they have also confirmed the same thing and promised that it will be corrected within 2 days.. But, after 5 days also, the issue was not resolved.. They are saying that "Whatever you can do", when I told them that I will complaint to the consumercomplaints. Please deal with this issue


Regards,
Ansar Beeran
HLS Asia Ltd
Sector-25
Gandhinagar

Hello Sir, I have purchased TATA PHOTON WHIZ usb modem5 months ago. I heard that TATA PHOTON has very good speed. But, when I hv started using it, I got so upset using it. Its speed is so slow. I decided to sell it to anybody else bcaz of low speed. but i am not getting that much prise bcaz every1 says that they dont want TATA PHOTON WHIZ. So pls tell me what should i do with it. bcaz of slow speed i am not getting the updates of Antivirus which costs 1000 Rs. so pls help me to improve the speed.

Dear Sir,
My name is Aditya Gulati , I had purchase tata photon plus [protected] last month. but the internet surfing and downloading speed that i am getting is very low and not what they advertise. I have complained in the past and they told me that their system is showing good speed on my connection while i am not getting the same speed. Sir either tell them to stop giving wrongful information in advertisement or improve my speed.
Also they told me that the instrument will work all over india, while thats not the case . it is not working in Haryana.
Also they emailed my account information in which they gave me a number to call on in case of any problem which is[protected] which is not correct number.
sir, i would like to disconnect my connection but now that i have bought their instrument , i am stuck.
This is unfair and unexpected from such a reputed company.
my email id is [protected]@rediffmail.com
thankyou

i beg to say that i have to pay my tata photon whiz bill for the month of november.but the office where i use to pay the bill is closed from 25 days.so i could not pay my bill for november and the bill for december is also issued but my internet connection is disconnected from 29 nov 2010.so sir what action i have to take for this .

I have recently bought TATA Photon+ with Olive V-ME101, a high speed internet application. The Photon+ guy came and installed it, but the signal was not received in my computer (my friend the next street got it installed and working fine). He uninstalled it, and tried to reinstall, but he could not reinstall it...it was detecting the device but clicking the Autorun would not open the installation wizard. When I plugged out and plugged in, it would detect the device, but says the device is installed and ready to use. I have tried to remove the program completely through Control Panel, still it did not help. The guy who came knew only to install it and did not know anything apart from that. He has stopped receiving my calls, the photon distributor's office in my place also are not responding properly. they say people will attend my complaint but are not attending.

The TATA Teleservices customer care itself is in question now... Why don't they have the right people for the right job? My account is activated, but my modem is not installed. Why should I pay the bill then....which will come promptly to my address at the correct date. Why should I be charged for not using any service of theirs? I hope my plea will be forwarded to the right person so that I can get my problem solved.

my name is xxxxx
i am using tata photon plus...
my number is 9283xxxx
i am getting low speed....
only..
bandwith - 130 kbps
and
speed - 9kbps
telling these things irritate again and again
to[protected]
same reply's
no money back
saying u r the fastest internet connection in india
and u dont even know how to sole the problem..
TOTALLY 7 COMPLAINS GIVEN
every time saying
1] v r looking at it sir
2] our team working in it sir
3] v try 2 contact u sir but lost
4] try deleting files in temp sir
5] check ur speed in speedtest.net sir
6] our team working in it sir
{guys r u digging any line for lan connections
every time saying v r working }
7] u what r u going to do ....
u r also same r u toooooo digggggggg
all waste of time , money.
u cheats....

As promised before purchase of tata photon plus modem, it is being adiced that customer will get 2.1 MBPS speed but the speed is 130 KBPS. I have raised 2 complaints about the speed and also requested to stop the services until the issue is fixed.

First complain raised on 4 Dec 2010 - Poor network speed - they adviced the issue will get resolved by 15 Dec 2010, still the issue is not resolved.

Second Complain raised on 17 Dec 2010 - The connectivity was still the same and requested to stop the services and service should not be billed from 4th Dec 2010.

I requested tata photon to get the Modem back and refund the mony ie. Rs.1999. They have not responded back yet.

Please help.

Thanks,
Dharmendra

sir
my whiz no is[protected] and on 16th december i purched photonplus the dealer told me scheme is that when u purchase photonplus whiz will be automaticlly diactivated and 1500 will be adjusted in ur bills 125Rs in each bill and i purchased the same at Rs2499 on 16/12/2010 neither photon plus activated nor whiz stop function and i told customer care the refused the scheme and said u must talk dealer but the dealer is not picking phone and avoids my call my photon plus no is [protected]

I am using tata photon+ from last 1 year. Now i changed my location of residence near SKIT college But here is Photon+ works fine for some time but it suddnely it goes at 0.0Kb not internet access. I called Tata customer care they came back to me after 4-5 days they tested signals. And said me that network team will contact you shortly. but no response till date i called back today (after 7 days) to customer care they said me that matter closed. they written in notes that there is no coverage so use photon whiz...LOL!!! Personally i am saying if photon+ not working near jaipur's Most popular engineering colleges then why photon+ launching schemes for students. I talked with SKIT college students about this matter they tell me that we buyed Photon+ prepaid but now we don't recharge because here is No Speed access in our college.

Most important palaces where students Leaving is Tonk phatak And jagatpura (SKITCAMPUS, GYAN VIHAR UNIVERSITY, VIT CAMPUS), SEEDLING COLLEGE.

IF NO SOLUTION MY FINAL DECISION IS TO DISCONNECT PHOTON+ .
Photon+ No. [protected]
My contact no.[protected]

speed i am not gonna tolerate this any more this is the fifth time complaining

tata photon no [protected]


dont try to test my patience

Hi Tata photon,

I am again opening(third time) the new request for my issue which i raised on 10/12/2010( pasted below).
I will raise new issues till it get resolved properly.
You again closed my issue without resolving it.

Regards
Somu

=======================================

Still previous compliant not resolved but closed
My complaint filed on 15/10/2010 is not yet resolved.

But you closed compliant, saying somebody contacted me and issue is solved.

But the truth is nobody contacted me yet nor the problem is solved.

Regards
Somu

====================================
Tata Photon Plus
Location: Bangalore, Karnataka, India
Posted:[protected] by somashekhar.s Send email

Addon is a lie
Hi Tata photon,

I have used [protected]@2GB plus [protected]@200/- for night usage last month.

Today i got the the bill of rs 2008/- , Which claims i used just 923 Mb during the night and used remaining 3967Mb in the day(total download = 4890/-). But it is just rubbish. I used internet most of times in night and i will be in the office in the day time. even downloading i keep it in the night. but the bill says exactly opposite. Where as the fact is i just used 1500MB to 2000MB during normal timing and remaining 1500MB to 2000MB i used is the addon timing. Thus actually i should get the bill which might come around 1000/- rupees, where as it is actually 2008 rupees.

I request Tata photon not to make false and fake policies and sue the peoples money.

Regards
Somu

My account info:
Name Somashekhar . Sonnagi
Tata Indicom A/C No.[protected]
Tata Indicom / Photon No. [protected]
Contact no : [protected]
======================================
Comments
4 days ago by Customercare [send email]
Dear Mr.Somashekhar

Greetings from Tata Indicom!

We sincerely apologize for the inconvenience caused to you.

We would like to inform that your complaint has been put before the concerned department. We have accorded it top priority and are expressly working towards resolving it at the earliest. We should revert to you shortly, request you to kindly bear with us in the interim.

We assure you that we are committed to resolving the issue to your satisfaction.

Should you require any further assistance please mail us at Customer.[protected]@tatatel.co.in.

Thanks and Regards
Customer Care
Tata Indicom.
20 hours 14 minutes ago by Customercare [send email]

=================================
Dear Mr.Somashekhar

Greetings from Tata Indicom!

We sincerely apologize for the inconvenience caused to you.

We have confirmed from concerned department, that our team spoke to you and updated the resolution.

Should you require any further assistance please mail us at Customer.[protected]@tatatel.co.in.

Thanks and Regards
Customer Care
Tata Indicom.
0 minutes ago by somashekhar.s [send email]

=======================================
What a blind wash to the people?

If we raise the complaint, you reply back to all the people with same body letter saying you will do something for it. but it now i haven't got any action on this.

And you say concerned department had talked with in the previous comment, but till now nobody contacted for this issue.

Don't lie please.

Regards
==============================
Dear Mr. Somashekhar

Greetings from Tata Indicom!

We sincerely apologize for the inconvenience caused to you.

We have confirmed from concerned department that you charged as per your usage.

Should you require any further assistance please mail us at Customer.[protected]@tatatel.co.in.

Thanks and Regards
Customer Care
Tata Indicom.
1 minutes ago by somashekhar.s [send email]
Hi Tata Indicom,

I requested for itemized bill to get clear picture about this issue on 10/12/2010. you said you will send it within 4 hour, but till now you have not sent it. i re-requested 3 more times within four days the itemized bill. but yet not received but you already closed the issue and saying that you have confirmed from concerned department but where is the proof?

Regards
Somu

Dear Sir,

I have taken a TATA PHOTON PLUS post paid connection. My service was discontinued due to non payment. Outstanding amount was Rs 476.

Tata photon plus ac No.[protected]
Phone no- [protected]

I made a payment (Some advance payment also) of Rs 700 + Rs 700 = Total of Rs 1400 but still my connection is not restored.

Transaction details are
1
MHDF[protected]
Transaction Date :[protected]:16:35 hrs
Account Number :[protected]
Payment Amount : 700 . 00

2. Rs 700 through ICICI credit card.



Kindly do the need ful and get the connection restored.

Regards,


Mukesh KUmar Singh
mobile [protected]

Hi,

What a Fake devide Tata is providing. Last 5 months I am getting speed 100kbps and download speed= 7kbps. I have called so many times to customer care executives and they told me to uninstall and install everytime. Till now I have installed 20 times, but the issue has not been resolved yet.

At last they logged a issue on On 30st Oct. After 2 days Tata engg visited to my home and measured the speed i.e. 240 kbps and download speed is 10 kbps. On the next day, how did you confirm that it has been resolved? Nextday i measured today with Steedtest.net and got the speed= 160 kbps. What a fake
system the tata have?

Still I am giving more than 1000 rupees per month for 7 kbps speed. Is this
expected from a user to take such amount with this rate of speed?

Is there any otherway to go to court?

Hi Tata photon,

I am using 650 with 1 GB plan during month.
Last month I was using 750/- plan.
During the first month of my connection i was using 650/- plan then shifted to 750/- plan.Now shifted back to 650/- plan.

What i observed during these periods is, during the 650/- my speed of internet connection is slow, but when i shifted to 750/- it was normal, but again i shifted back to 650/-, now again my internet connection has become slow. i raised twice a compliant during my last 650 plan period about this issue, but they just checked it but did nothing. now i am facing the same problem.

So i feel you are providing the service in double standard for different customers. even though you claim, speed of internet for both tariff(650/- and 750/-) is same. but in reality for 650 plan you give less speed and for 750/- the more speed.

I request tata photon not to do double standards based on the prices.

Regards
Somu



My account info:
Name Somashekhar . Sonnagi
Tata Indicom A/C No.[protected]
Tata Indicom / Photon No. [protected]
Contact no : [protected]

I am writing this for those who are planning to buy tata photon. Here is my story.
I got a tata photon card with the purchase of LCD TV. I was told I need to pay Rs 999/- and that's all I can use it for 3 months free. I had confirmed with the dealer as well while buying. But to my surprise in the first month only a bill has been generated(dec 2, 2010). When I called the customer service they gave me a ticket and said we will resolve in 2 days. It is dec 14. No resolution. Everyday I need to call and follow up. There is a mail from from tata indicom (see bellow). When they cannot keep up the SLA they should shut down there business. I have been talking to a senior person name Salima. She is also absconding. Sincere advice DO NOT fall into there trap.

EMAIL FROM CUSTOMER CARE
========================
Dear Customer,
Greetings from Tata Indicom!.
This is regarding your docket number[protected].
We regret to inform you that, we are unable to process your complaint within the time committed to you.
We shall take some more time to resolve the complaint.
We request you to kindly bear with us.

Warm Regards,
Suresh babu S

Hi, I am an employee in Accenture Services Pvt. Ltd.

I went through the tata photon website and ordered the device on 29th Nov, 2010.
The device was sent to me within 2 hrs.
I submitted my DL and the notary of my rent agreement. At that time, the dealer said that no problem, things would be done.
Later, the next day he called and said that the notary cant be accepted and we need to give any relative's local address proof in that case.
We then gave the Ration Card copy of our relative. Then again, we were told that the device would now start by 3rd Dec.
when it didn't, I called Pravin who said that there is a technical problem, it would work on the next day.
This continued for 5 days more.
Finally, when I shouted at him, he finally said that it wont start as now, the ration card would also not work.
At this, I asked him to reimburse the money. He said ok.
After that i everyday called him to get the money back and he everyday said that the things would be done the next day.
This continued till 12th Dec.
After that he stopped picking my calls.
With every new number I used to call, he used to cut the call the next time.
Finally, I asked him what this was (through a message) and he said he wont refund the money, I do whatever I can.

Kindly address the problem as this is just negatively affecting the company's repo.

Please let me have my money back as soon as possible.
The device is on my name and the person is

Praveen Thakur.
His mobile No. is
[protected]

I ordered the device in Mumbai itself.

Waiting for the problem to be solved.
Ankit Verma

my residence address outside jassussar gate. opp shankhanla tent house. tataphoton wize network is not available here. plz check this problem. thanks. premprasad [protected]

This is pertaining TATA PHOTON PLUS connection that I bought on Dec 4th 2010.

Whenever i connect the Modem (USB Stick) to my PC and after all the require installation it prompts an error stating "CONNECTION TERMINATED".

Also logging complaint with Customer care doesn't seems to be working for me as there isn't any response from TATA side. Call center promised to send a Technician at 8.30 on Friday 9th Dec but no one turned. I again called on Dec13th early morning and was promised a technician would visit today itself. But alas no one turned up.

Whenever I call the customer care the incumbent every time conveys that this has been taken care and engineer will surely visit for resolving the same. The first time the agent hung up the phone. I had to call 3 times to manage to get to the supervisor who promised to escalate and waiting yet.

The call center also told me that irrespective of when I the internet service is actually activated by Tata, the 30 day validity will start from Dec 4th. What a rip off!

Is this the famed TATA brand name & service?

Either Tata Photon shud start my service immediately & start the validity date from the day service is activate or they should refund my money and take back the USB stick!

Hi All,

I have purchased Tata Photon Whiz - unlimited plan. Tata Indicom sales promised 153Kbps. After connecting the modem, net was activated for 2-3 minutes. Then it was deactivated itself. i had tried all possible ways without success. I have given 4 complaints (Nos.[protected],[protected],[protected] and[protected] to customer care, but no use. I have checked the speed during first couple of minutes when it get connected by using various online speed tests. I have found the speed is around 10-50 Kbps.

I want to disconnect it and am thinking of filing a case in consumer court.

Please see the attachment for more details.



Thanks,

[protected]@yahoo.co.in
jamshedpur