[Resolved] Tata Photon Plus — Tata Photon Plus not Deactivated or put in Safe Custody despite requests | |||
More than a month back I called customer care to deactivate my tata photon plus (no [protected]), a request no. was provided for that. Later they called back for feedback and suggested to put the account in "safe custody" for three months instead of completely deactivating the account. Alongside, they said that the safe custody period could be further extended in case the device is not required for use. In the safe custody period, they informed, no billing would be done and the device would be inactive. I agreed as it suited my requirements as I require the device only while traveling on office purpose. The device was left untouched after that and all the bills paid till date. I was shocked when I received a bill at my home for the month of April. I contacted customer care and the information they conveyed was even a bigger shock, I was told that there had been no request for my account for safe custody or for deactivation prior to that. I requested them to check whether there had been any account activity in last month for my tata photon plus account and they confirmed that there had been none. Now they are telling me that I have to clear April 2011 month's bill before they can take any action on deactivation or safe custody front. This is blatant negligence from your side which is causing me inconvenience. Kindly check your records relevant to my tata photon no. and take necessary action. I would not accept your suggestion to go to Tata Indicom office and apply for cancellation or safe custody again as it won't be feasible without paying April, 2011 bill, the period for which the service should have been deactivated by you. Awaiting prompt action. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 5 Comments | |||
Comments
Could you please mention Tata Indicom office in or near Rohini area of Delhi.
And is it possible to apply for cancellation or safe custody without resolution of this complaint?
Thanks
And is it possible to apply for cancellation or safe custody without resolution of this complaint?
Thanks
I wasn't able to get update on the action taken on my complaint...kindly specify the steps taken to resolve my complaint on THIS FORUM itself so that I am able to decide on what to do from my side.
I received the following message yesterday...
Kindly specify what resolution is finalized for my complaint.
"Dear Mr/Ms JATIN,
Greetings from Tata Indicom!
Thank you for using our services.
We would like to inform you that your complaint vide docket number[protected] has been closed on 07-JUN-11
Hope you are satisfied with the resolution provided
For any assistance please feel free to call us at 121 our 24x7 Customer Care toll-free number from any Tata Indicom phone. We are also accessible from non Tata Indicom phones on [protected]
Our Photon customers can get in touch with us on[protected]Toll free).We shall be glad to be of assistance.
Thanks and Regards,
Team, Tata Indicom"
Kindly specify what resolution is finalized for my complaint.
"Dear Mr/Ms JATIN,
Greetings from Tata Indicom!
Thank you for using our services.
We would like to inform you that your complaint vide docket number[protected] has been closed on 07-JUN-11
Hope you are satisfied with the resolution provided
For any assistance please feel free to call us at 121 our 24x7 Customer Care toll-free number from any Tata Indicom phone. We are also accessible from non Tata Indicom phones on [protected]
Our Photon customers can get in touch with us on[protected]Toll free).We shall be glad to be of assistance.
Thanks and Regards,
Team, Tata Indicom"
I would make it clear to you that I wasn't contacted by your concerned department.
I emphatically say to you that I would like to have a record of what your concerned department has done or is doing to resolve the complaint and for that telephonic conversation is inappropriate. The whole point of this complaint is that I believed your customer support and one month later I realize that the said action wasn't taken.
I haven't used the device since the day customer support informed me that they've put it under "safe custody", which I asked them to do only after repeated requests from them not to discontinue the service. Now I am receiving bills for the service I am not using and had requested to stop. You may check my account usage summary to verify that.
I agreed to put the device under safe custody and not totally discontinue the service only because I found the service satisfactory and I might have gotten back to use it when I required mobile internet. But this precedent is seriously injuring your image and has simply left me in disbelief at the ignorance that is being shown here.
Finally, I would request you one last time that simply mail whatever action you've taken against my request and whether you've recovered the call records against my request for discontinuation of service and subsequently changing it to safe custody. As said earlier, I'd like to receive a response here or at my personal mail and wouldn't use telephonic medium for its resolution.
I emphatically say to you that I would like to have a record of what your concerned department has done or is doing to resolve the complaint and for that telephonic conversation is inappropriate. The whole point of this complaint is that I believed your customer support and one month later I realize that the said action wasn't taken.
I haven't used the device since the day customer support informed me that they've put it under "safe custody", which I asked them to do only after repeated requests from them not to discontinue the service. Now I am receiving bills for the service I am not using and had requested to stop. You may check my account usage summary to verify that.
I agreed to put the device under safe custody and not totally discontinue the service only because I found the service satisfactory and I might have gotten back to use it when I required mobile internet. But this precedent is seriously injuring your image and has simply left me in disbelief at the ignorance that is being shown here.
Finally, I would request you one last time that simply mail whatever action you've taken against my request and whether you've recovered the call records against my request for discontinuation of service and subsequently changing it to safe custody. As said earlier, I'd like to receive a response here or at my personal mail and wouldn't use telephonic medium for its resolution.
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Prior to that, I was provided a request no. for deactivation when I called for ending the service. I did not keep the request no. for deactivation assuming it to be settled case.
I request you to check your call records (instead of request no.s) with reference to my tata photon plus no. ie [protected], for the past two months. I am sure your CRM service would have that log.
I suspect in present case I am suffering because of sloppy follow up action from your executive (not providing request no. and not taking the agreed action). It would have been helpful had I kept with me the name of the caller from customer support, but considering very prompt and good service in the past I didn't expect any untoward incident of this sort.
Hope you find the relevant logs and take necessary action.
PS: If it of any help I can provide you my number on which your customer service called and agreed to put my tata photon on safe custody. I was called on this number : [protected].