[Resolved] Tata Photon Plus — network problem, Tata photon plus employees behaviour | |||
Respected Sir/Madam i have Tata photon plus and having network problem filled complaint at Ludhiana Mall road head office(complaint Number[protected] but no person visted at my premises. i tried to talk with manager Mr. Rahul (Cluster head) but he dont want to talk with anyone and his subordinate said that Mr Rahul said we cant solve the network problem in your area and now u have to decide whether u want to continue with Tata Photon Plus or not.. i called atleast 30 times at Tata photnn head office and they gave me number of person who will visit my premises (the number is[protected] but didnt get any response but i did not get the solution the thing i get that is attitude from employees. i have filled so many times complaint at customer care but did not get the response too. Plz any responsible person look after the matter and try to reslove my problem thanks Sunny Narula Mobile [protected] Tata Photon number [protected]. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 4 Comments | |||
Comments
go to hell
Tata Photon Plus — Behaviour and service of tata photon plus
From last 6 months, I am facing problems with the internet connection; the device doesn’t connect the internet . We have complained several times in customer care and they keep on lingering on the problem saying “it’s not our problem, please check your laptop with your network administer”, after showing my laptop to the administer I made him talk to the customer care about my problem and he figured out that there is no problem in my computer instead it is in the device. After knowing that still the customer care has no solution for the problem which is occurring. There is no technical person in customer care who can understand the problem and solve it and if they can’t tell the solution to the problem then I am sorry to say they should be thrown out of their job as their job is to help not to worsen it even more. Not only this when we ask for the complaint number they refuse to give it and disconnect the phone; I am fed up of this problem and behaviour of the employees. Please fix this problem or return our money back of the device so that I can purchase another one of a better company.Customer's name:Mallika Aggarwal
Photon no.[protected]
e-mail id:[protected]@yahoo.co.in
Dear Mr. Mallika Aggarwal,
Greetings from Tata Docomo!
We sincerely apologize for the inconvenience caused to you.
We would like to inform you that, your complaint has been registered vide docket number PTC[protected]. We have accorded it top priority and are expressly working towards resolving it at the earliest. We will revert to you shortly, request you to kindly bear with us in the interim.
For any further assistance please mail us at Customer.[protected]@tatatel.co.in or you can call us on[protected].
Thanks and Regards,
Customer care
Tata Docomo.
Greetings from Tata Docomo!
We sincerely apologize for the inconvenience caused to you.
We would like to inform you that, your complaint has been registered vide docket number PTC[protected]. We have accorded it top priority and are expressly working towards resolving it at the earliest. We will revert to you shortly, request you to kindly bear with us in the interim.
For any further assistance please mail us at Customer.[protected]@tatatel.co.in or you can call us on[protected].
Thanks and Regards,
Customer care
Tata Docomo.
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everytime i got same reply and numbers but no one resolve my problem lets see this time too.i hope this time may be u will resolve ...
thanks
sunny narula