[Resolved]  Tata Sky — Unauthorised debits from my account

Dear Sir

My tatasky subscriber ID is [protected]. This is to bring to your kind notice that my account has been debited for. Rs.75/- yesterday only for booking some movie showcase which I never booked. On inquiring from the helpline it was told to me that this showcase was booked from my registered mobile. On my refusal they told it was booked from my registered login ID on their website i.e tatasky.com.

Sir, I would like to tell that I have never created such ID on their site. On further enquiring details I found that my account has been debited several times and total amount of Rs. 350/- has been debited from my account from October 2008 onwards.

Sir, I have written a mail to the helpline desk as suggested by the Senior CC Ms. Renu to disable the resigtered login ID. On further enquiring about details I found that my email id which is registered with tatasky is not a valid one. I asked them to send me the scanned copy of my application form on which I requested to register that email ID.

Sir, I visited the tatasky website today and found that anyone can register on that site by just knowing the subscriber ID of anyone which is not a difficult task. There is no security system on that site.

Kindly look into the matter.

Thanks & regards

Rishi Jiwan Gupta
Mobile [protected]
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Aug 14, 2020
Complaint marked as Resolved 
Complaint comments 


what u are saying makes no sense.. i[censored] are saying that somebody will register with your subscriber id on the site, there is nothing he can get out of it coz everything has to do with your id. If he orders a movie, or any package with ur id and his no. you are the guy who will be able to watch it. So it does not make any sense for anybody else to register with your id. Secondly, they will not debit amount from your account for no reason at all. Tata has a brand is very established and genuine, debiting small amt from account is definitely not what they do.
Tatasky does not disclose its email id to contact them

I have registered with tatasky on their site and have given them my digicomp no and sub id and have confirmed that both are true even then the site keeps saying that the two do not confirm
Their is no provision on their site for the customer to get any relief for such a situation

Dilshad Panwala

sub id [protected]
my tatasky lost my id is [protected] please my tatasky account been so cancel
my tatasky thank you
fully agree with what Mr. Rishi Jiwan have said.

There is no security system on the website.
my id no [protected]. in our home there is two tv but we told many times that we are using only one tv and one connection is disconnect. we told many times to customer care but no reply from your side and you always charge two connection charges, so pls disconnect one connection, and charges only for one connection charges otherwise we will take action against you.
Subject : Transactions through my Credit Card


The following Transaction I did on 17th August 2009 between 06.51 Pm to 07.18 pm by using my credit card and my credit card account shows the following transactions.

No. Card Number Purchase Date/Time Amount Merchant Name Status
1 5181 xxxx xxxx 3079 17-Aug-2009 07:18:53 PM 200.00INDIA IDEAS-TATA SKY SUCCESS
2 5181 xxxx xxxx 3079 17-Aug-2009 07:01:18 PM 5000.00 INDIA IDEAS-TATA SKY SUCCESS
3 5181 xxxx xxxx 3079 17-Aug-2009 06:51:18 PM 5031.00INDIA IDEAS-TATA SKY SUCCESS

I actually wanted to recharge the account with Rupees 5031.00 only Tata sky account of our Mr. Raj Kumar (Tata sky subscription ID [protected]) for subscribing to Annual Mega Pack of Rs. 5000 and paying off old debit of Rs 31.00

When I did first transaction of Rupees 5031.00 the message appeared on pc screen that you kept the browser idle for a long time the transaction was unsuccessful.

Then I again did 2nd transaction of Rupees 5000.00 the message was received in my mobile No. [protected] by JK bank that transaction is successful but tata sky account was still not recharged.

Again I did a transaction of Rs. 200.00 it was successful and Rs. 200.00 was credited to tata sky account.

On talking to Tata sky service call centre at[protected], they told that the transaction of Rs. 5031 and 5000 are in process for customer ID. [protected] and it may take further 48 hours for crediting the amount in our account.

Even today i.e 21st of August 2009 the amounts of Rs. 5031 & 5000 are still in suspense, I request that the amount of Rs. 5000 only should go to the Tata sky‘s account and Rs. 5031 may kindly be diverted back to my Credit card account.

Its more than 4 days and it is requested that matter may kindly be treated as most urgent.

Thanking you,
Yours truly,

R/o F-339 GURAH
i want a email id where i could make a complain about your unsatisfactory and low level services. not getting radio chanels, no proper installation, no proper charging, not getting all free channels free. my sub ID no. is [protected]

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