Tata Sky Complaints & Reviews

Hello,

I got TataSky subscription on 22/8/2009. I have been very happy with their service so far. But the following evnts has left a bad taste in the mouth.

1. On 21/8/2009 I called the Tatasky Call center and requested for new service.
2. Call support personnel asked me which package I am interested in.
3. As I had done extensive research before calling them, I told them that I would like to go for "Annual Mega Pack".
4. I was told that there's a one month free subscription and I can take the annual package after one month. But for Sports Channels I have to pay extra(as that free package doesn't include any sports channel).
5. I paid extra bucks for sports channel on 24/08/2009.
6. Please note that no one mentioned that the price for the annual pack is inreasing and no one told me that I will have to pay the new price if the price changes in that one month.
7. Just after one week(31/8/2009) I got a shock when in one of the forums it was mentioned that the price for the annual pack was increased by 500 Rs.
8. I called up help desk again and told them that it's a clear case of misinformation from their side. Ans requested them to allow me to get into annual package at 5000 pa.(old price).
9. it was outrigthly rejected saying it's my misunderstanding.(not sure how they can claim their customores are !! )
10. I was asked to send a mail to [protected]@tatasky.com.
11. I sent a mail on 3/9/2009. I got a automated response withing minutes saying the issue would be answered in 24 hours!!..(Service Request Reference Number: 1-[protected])
12. It's been 5 days now and after 1 more follow up mail I have got no response from them.

Could any on help me escalating this issue? Or are we getting cheated in the name of Tata which we trust blindly?

Thanking you.

Dear Sir / Madam

As a regular practice i had asked the dealer to recharge my account no [protected] with a topup of Rs. 300/- on the 20th of August 09.
Inspite of waiting for a long time of 4 hrs my service was not started, I made enquires and was told that the status at the dealer end was activated successful, but at the Tatasky end it was showing unsuccessful.
since the dealer had given the printout of the successful recharge , there is no way i can blame him for it.
I had registered 2 complains on 21st august ag. no. 1-[protected] and again reregistered the complain on 26th of August ag. no. 1-[protected].
Till date on many enquires made with the helpline nos, they are pushing the blame on the dealer when I am dead sure the money is pocketed by Tatasky. as i have proof enough for this.
My request is to get the refund of the said amount alongwith penalty as applicable from day one of default.

dear sir,
i had purchase tata sky from his dealer in paonta sahib-173025 before 10months.he give me one year warranty.i asked to the dealer to repair my set top box.but he refused to repair my set top box....

I am a TATA SKY customer at MUMBAI and my customer ID is [protected]. I have relocated my office very recently. I called up customer care on 17 August 09 and informed about my relocation and got appointment. I shifted my office and i was waiting..waiting and waiting..till now nobody came to my place. I made around 20calls to tatasky customer care but they kept on telling "it will be done by today" and at the end of day they used to tell "the engg re-scheduled"..and story repeats everyt-day. There is a BIG gap in comm between customer & engg department due to which customers are having bad time. it is the worst service I ever had in my life time. Thanks to TATASKY for showing hieghts of irresponsibility and not communicating well to customers. I have learnt a lot from your pathetic service.

To,
The consumer forum
Respected Sir,
I am Chandan Kumar working in NTPC as an Engineer and living outside my home. I am using Tata Sky service at my home. From last two-week Tata Sky services are not available. After getting information about this problem from home, I called Tata Sky customer care on 15th august 2009 and complain about this problem. She guides me to resolve the problem for about 45 minutes but problem was not solved, then she took complain. I got call back after 3hour for Engineer visit but after getting my house location, he refused to handle my problem for that day and said that he would come on next day. On 16th august, I was waiting for him, but he could not come. I again called the Engineer but again got same reply, he would come to solve my problem on Tuesday (18 august). After getting this message, I again called customer care and describe my problem. She again took my new complain. I got call back form Tata Sky, during that call Engineer advised me to rotate the antenna. I rotated the antenna during that processes call was disconnected. I tried a lot but unable to resolve the problem. After that I tried to call the Engineer but either his cell was switch off or he was not receiving my call.
On next day I went to my job in NTPC Barh, Patna. I called Tata Sky more than 10times but got nothing till now and even without visiting my home they closed my complain request. I requested to the customer care to give me the detail of their employ, who closed my request without proper service, but he refused to provide me such information. On 20th of august, I again called customer care, asked about my problem, and demanded action against such employ. However, I could not get any such action detail. In the evening, I got a call from Engineer, he suggested me to call the Engineer not to the customer care. I asked him to please call your Engineers and then see whether their cell is on. He called four or five Engineer but either their cell is off or they could not receive the call. He finally he promised to solve my problem on next day.
During this whole process I suffered a lot of mental and financial (call to customer care) problem. Now I am confused what to do so; I request you please do the required action as applicable.
My complete postal address and complain no are as follows, so please
Home Address: Chandan Kumar, village: Thahara, p.o.+ p.s. : Makair, Dist : Chapra (Saran), State : Bihar, pin code : 841215, email id: [protected]@yahoo.com.
Office address : Chandan Kumar, CCD III, NTPC Barh, Dist :- Patna.
Mobile no. [protected].
Tata sky id: [protected] complain nos.: 1-[protected], 1-[protected], 1-[protected].

from these last 3 days we have been complaining to tata sky helpline numbers about our dish as it shows no signal. they say to us that they will call us in the morning at 11 am but no one calls. we have complained about it 3 times, but as usual no response from them. so please do something about it.

Sir,
my name is prabhu lal sharma residance in rajasthan in udaipur district, MY tata sky id no. [protected]
in 13/6/2009 date by tata sky reduce my balance from tata sky account, when i call so they said to me that i book five movies by my registerd mobile number, they reduce 300 rs, i attech my registerd mobile number [protected] bill detail, that bill proov that i not book any movies in that month,
so sir please solv this problem


my bill detail attech this messge
and password dist0955 P.L.SHARMA

Dear Sir/s,

Reg.: Tatasky Digi Comp No.[protected] and Digi Card No.[protected]

I had purchased the above mentioned Tatasky DTH from Tatasky dealer J.K.Enterprises, Dombivli (East) for Rs.3, 000/- (Rs.2, 000/- cost of DTH and Rs.1, 000/- for subscription for 6 months) on[protected]. They have promised me they will register and get the installed done on the same day as requested by me. Which has not happened.

I received an SMS from TA-TataSky on[protected] at 12.41 pm informing that your request is registered and WO No.1-[protected] and our service team will notify by SMS or phone call.

I called on[protected] and requested to get the installation done on[protected]. In reply to that I got an SMS saying your request scheduled at[protected].:00:00 and service engineer mobile No.[protected]. I called Service engineer and he informed me that he is not attending the call and in turn given me another No.[protected]. When I contacted on that number they given me another No.[protected].

I called on [protected] he had informed me he is not attending the call and given another No.[protected]. When I contacted on this no. he promised me that he will be coming on[protected]. Which again not happened and told me will coming on[protected] in the afternoon. Which again not happened and told me will be coming in the evening. When I called in the evening told me Mr.Abhijeet's brother not well so that not coming today. First they told me Mr.Ravi will be coming then told me Mr.Pradeep will be coming now telling me this story of Mr.Abhijeet. This is a case of false representation. Above all I have lost my one day salary and wasted whole day.

Then I called on[protected] around 6.05 pm to know what is the exact position and I got information that basic complaint had been registered and the engineer will call within 2 hours, which also not happened.

On[protected] morning around 10.27 am I got an SMS saying the request has been scheduled at[protected]:00:00 and service engineer mobile No.[protected].

I called on the cell No.[protected] in the evening to confirm the time. One Mr.Prasana told me that he is also doing his own business in Tata Sky and he will finish first with that then only he will do mine that also if he gets time, so that he can't give anytime schedule. Installation at my place does not taken place y'day also.

Y'day evening I had visited the dealers J.K.Enterprises to inform them about the non-installation. One more person had come with the same issue of non-installation at his place since[protected]. He returned the product saying that I will never buy this product as they cheated me.

I would also like to return the product today if the installation is not done today also with a compensation for my one day salary and mental agony.

Awaiting a favourable reply at the earliest.

i have lost my tata sky subscriber id.
my digicomp number is[protected].
my digi card number is[protected]....

i have a tata sky connection. my sub id is [protected].since it has not been working properly .. when we open tv with setup box it open any channel for 3second after that tv screen show message "DVB SSU MMIV Loader..plz take immediate action as soon as possible .

Free DTH with LG Lcd
Hello I am Iqbal singh dhillon, I bought a LG Lcd 26 From Punia Electronocs, Sri Ganganagar.in July 2009, according to the offer they provided me a coupon to get a free DTH connection of Tata Sky Airtel from Spectramind Marketing Pvt Ltd, Noida. For that you have to send the duly filled coupon, Bar code cutout from the TV carton, photocopy of the original bill and DD of Rs.99. I send them everything on 3 Aug 2009, through speedpost.
I Now its been more than 15 days I have not received my DTH Connection Set top box yet, and when I try to call them now the phone line [protected] is always busy.
Product: Tatasky DTH Connection Set Top

Thanking You
Iqbal Singh Dhillon
Sri Ganganagar, Mob. [protected]

Before two years, I was viewing television through local cable network for 10 years. Services given by local cable operator were good. If any problem occurs, local cable operator repair the fault with 2 hours due to personal relation with him. Before two years, My father-in-law advised me to install tata sky for better video and audio quality.
I am having tata sky for last 2 years without any problems and I am happy with audio/video quality of tatasky. But since mornig of 9th august 2009, sunday I am not receiving tata sky services. My Subscriber id no is [protected].
Please help me to sort out the problems I'm facing with Tata sky which is described below.
.I'm getting a message "DVB SSU MMIV LOADER. New Software being downloaded, starting from 0%and upto 63% completed". If I keep waiting for update to finish it still show 0% completed which can reach upto 63 % and than restart from 0%? Software update mode is not completing to 100% . This action is repeating every now and then. I tried completely switch off the digicomp and switching on again. Still the same problem. I took help from tata sky helpline numbers with failure. I have also phoned customer care but fellow at customer care told me that he cannot do anything. He also told me that he is transfering phone to his senior but even after 12 minutes of silent gap nobody talked with me.
I have also registered complains with WO number; 1-[protected] and also WO number 1-[protected]. I have not watched TV for last one week from 9th august 2009 to 16th august 2009. Noone from tatasky came to my place during whole this week even with repeated request. Tatasky cannot rectify problem even after one week while similar problem can be rectified within two hours by local cable operator. In India all DTH service operators are bogus.
Now I have decided to discontinue Tata sky and also contacted local cable operator, so from tomorrow I can view television. Local cable operator solves problem in two hours but tatasky cannot solve even after one week. I wll never recommend any of my friends or relatives.
I will write my problem on various forum, blogs and social websites, in future no people will purchase DTH services, and also will not be fooled.
Overall Local cable operaor are cheaper than DTH and also their services are fast and good.
I have not received tata sky services from 9th august 2009 to 16th august 2009 for full one week. Then why tata sky charged more than 100 rupees from my subscription balance? First give services to customer. I am not happy with attitude of people of tata sky.

Other details: Box[protected]
Card:[protected]
Pin No.-[protected]

I had suscribed for one year from 18/10/08 and paid Rs 3050/-. But it has been disconnected on 15th August. Normally most of the private companies do similar unethical business. The local dealer does not listen. The call centre[protected] of tata sky is silent after one beep.

Such business will not take Tata sky any where.

Yours faithfully,

Chaturbhuja Behera,
TFRI campus, Jabalpur, MP
Landline:[protected]

I keep getting 3 sms everyday sent from TATASKY connections. It reads like this (Save!!! up to Rs 300 when you buy a tatasky connection for RS 1400 call [protected]) This number is in Pune and i live in Bangalore It is very irritating to keep getting sms like this. I have also complained to my service provider that is vodafone who tells me that that they can only block this number, although i have registerd for dnd and dnc it just does not seem to work. I feel that the govt is making a mockery of itself by allowing such customers to bother the general public. They would take an action only when it is been sent to some of the top officials in the country. It is not one but 3 every day.

My Subscriber id is available upon request if someone wants to do any checkup. I took a Tata Sky connection and the person who handed over the Tata sky box, took the full payment on 3rd of Aug 09 and made a phone call acting as if the Tata Sky technicians woud be at my home in 15 mins. I was impressed. However these 15 mins actually took 3 days of persual, starting from soft and ending up in harsh phone calls, to get the dish installed. The so called expert activated the connection, which got deactivated in another one day as the dealer had not put in the his share of 800/- RS. into my account of TATASKY. Till date - i.e 12 Aug 09 dealer has not been able to upload the money into my account blaming the Tata Sky system down, Jammu Bandh, Bank closure like excuses which has nothing to do with this.Eventually the issue turned out that he had to deposit cash with the main centre of Tata Sky. Moreover he went to deposit the money to the main branch only when I went to his shop and told him that I will not budge till he does the needful. Even after that nearly 18 hours have passeed but Tata Sky's system has not been fixed or my Digicomp is still deactivated. This dealer is Ravent Communication in Janipur - Jammu . Lousiest part of the entire deal is Tata Sky's regional centre Chandigarh. I call, them up and give them my international and National credit card nos. to charge up my account irrespective of the fact if the dealer is not able to do it let me pay from my pocket. Unfortunately, all 3 card transactions failed. I don't know if Tata Sky System is faulty or Indian Railways of some piddly Petrol Pump in Jammu are better where my cards work in one go. I am ashamed of the customer service of these lousy service providers in Jammu and India. Moreover I just think that in this era where India is a leading economy, telecom software / service provider, biggest telecom vendors worldwide, still the service industrs is in Shams. At every level there are excuses. And I think some wise man once said that - EXCUSES ARE NAILS USED TO BUILD HOUSES OF FAILURES

Sir, iam usung Tata sky service, during monsoon the signal is lost many times and for days i have to keep making complaints. now they say the set-top-box is faulty and will cost me 350 to replace and this is normal during monsoons. the tata servise engineer came and fixed the set-top-box and said that this is a defect in the box but i he said i have to pay Rs. 350 anyways! i said why? if it is manufacturing defect? he said company policy! then after arguing he said ok as good customer he will not charge. but then next day the charges of Rs. 350 has already been cut from the prepaid amount!!! why?. The reason i purchased the service is because sales pitch was the service will work in any weather anytime compared to cable tv. i now realize cable tv better in monsoon, although not clear picture but atleast it is working.

regards,

Yogi

I have installed Tata Sky in last month. But there is signal failure from last 20 days. i have lodged complaints for 2-3 times engineer came and doing somthing . it will work for 1 hr and again got message of No Signal on screen. I am very much fedup with this . they are not respoding properly. they are giving telephone nos of engineer but neither will pick the phone. Today also My Tata Sky is not working.

Pl do needful and provide me the valid telephone no. of any senior officer customer care.

Sainath

I am a subscriber of TataSky (DTH) service for the past 10 months (Subscriber ID [protected] and regd. mob. no. [protected]) My Set top Box is defective for the past one week. They were willing to provide me immidiate service with some high charges but when I told them that my Set top Box is under warranty, they have started makind various excuses. As I have two Set Top Boxes (as two independent connections), they have stopped all services on my second set also (I dont know if it is a punishment to lodge a complaint during warranty period). I shall be highly thankful to you if helped. Indeed at present I am so fed up with their services that I do not want it any longer. If you can help me for unistallation of their DTH service and re-imbursing a valid amount, please do it.

Umesh Vig
[protected]
48_d, Parkash Nagar,
Jalandhar City

Dear sir/Madam,

I am using tata sky Disc Tv for last 8 month, Now i am relocate tata Sky from new place for this the charge called by tata sky is 350. Service engg. came in my home and say some small part also changed and total charge become 600/- I agree this charge. But Tata Sky deduct 1000/- Rs. and he say i am install new Disc. While Disc are Old and i am already paid 8 month ago.

Please Look above subject.

Thanking You

Manoj Kumar singh

Customer ID-[protected]
Complain No- 1-[protected]

Mob. [protected]

My id number is [protected] On 19th May when my balance was Rs. 344 .50, I paid Rs. 2750 on the annual offer you made. But Instead of applying it as the previledged annual offer, you have been deducting Rs. 260 from the amount I paid till now, thereby causing me loss., although we had informed Tata sky about the annual payment made.
We had been out of the country and on our return in the second week od July, after several unsuccessful phone calls we were able to get the Hyderabad help line and wasted money talking from chennai for more than 20 minutes., .I was not able to reach any Chennai call center or assisstance guys as promised. Ultimately Your Hyderabad office adjusted Rs. 1300 for 6 months as a favour, (as only that offer was available on 15 th July '09 ) and told me that i will be left with a balance of Rs 980.45 on 14 th January '10 . I am unable to send an sms bec I do not know how to send it and your sms number every time when someone helps me to send it comes back with a response saying ineligible request.
Hence please send me an e mail to confirm my account balance. Also for your faults, the consumer should not be penelised. Hence make good the losses which I have incurred.
I would be very thankful for an early reply.
With regards,
Amirtha .B
(Dr. Amirtha Besant Raj )