Tata Sky Complaints & Reviews

dear sir/ madam

From last 2 months i am calling tata sky nagpur office n pune call centre for getting a 2nd setup @ my house but think that they r not taking me seriously.can u please take me seriously and look in to this matter. when ever i call they say the shall send the engineer in 24 hrs but ????? . n in nagpur office i dont knw who the miss / mrs is she keeps on making fun of my call then ever i call. i can give the number to u [protected]. not only @ home but v hv tata sky tv @ our office. yesterday they said they shall send some 1 soo took a leave from my office n stayed @ home. in the evening i again called n found out their engineers were busy. dont u people hv decency of calling the customer n tell u wont make it?
take care
regards
devika

Tatasky is a settelite television service. We have been using Tatasky for last 3 years with generally good results but during monsoon most of the time it does not work as they have a problem with their technology. Even after repleted complaint at their call center, no one responsibly attaining to the complaints and improve the situation. They also have increased their charges so much compared to the cable operator and still this type of irrresponsible service is being provided by them

Sub: Refund subscription money
Subscriber ID: [protected]
This is to inform you that since more than two months the Zee Gujarati Channel is not shown in TataSky. While others are showing. This is ridiculous that you are bound to show this channel as per your prior commitments. Since we have paid annual subscription in advance kindly refund our money from may 2009. If not then we will take you to various consumer protection council and send you legal notice. Also we will write to various blogs. If we want to add one channel you charge for it but you drop, you don’t pay back. What is this? I want answer of this problem within three days.

I am reproducing the mail I am trying to send to Tata Sky but cannot because they do not allow more than 60 words in their complaint section!!!



Reminder for subscribing/unsubscribing add-on package

Hi
I was just told by your customer service agent Tina that I cannot ask for a reminder to continue or discontinue my subscription of Star Sports at the end of 30 days.
You can send me sms on showcase reminders but you cannot send me a reminder to me. I strongly believe this is a discriminatory practice as your system is capable of sending sms to RMNs but you want to use it only to promote your service and not to give consumers the option of being reminded whether he wants to continue his subscription for add-on or not.
Please understand that a non satisfactory action from you will lead me to TRAI.
rgds
Gaurav Gupta

NO SIGNAL WHEN IT RAINS OR IS CLIOUDY
THIS IS TATA SKY FOR YOU!

Every time it rains, or even is cloudy, there is no signal.
Tata say that they are providing latest technology from UK.
I have never heard of or seen any loss of signal owing to rain in UK.
In Kolkata, the monsoon lasts for many months.
This means Tata is charging rent for providing 50% service.
IS THIS CHEATING OR NOT?
ALL KOLKATANS AND ALL PERSONS AFFECTED BY TATASKY DISHONESTY UNITE AND FIGHT!

Does the same thing happen in other services???

Hello sir/ madam

This is Rajesh Rabari from Shobhasan .

I'm Tata Sky holder but last some month my ID locked.

So, sir I'm interesting know reason for locked my Tata Sky ID No. [protected].

please sir discuss with me about my ID locked by telephonic or by mail.

Thanks

Rajesh Rabari

[protected]
[protected]

Hi,

I submit request on[protected] for buy tata Sky dish TV. I receive call 25/06/2009 evening Mr. Avinash no. is [protected] He say This disk Rs. 1999 one month free subscribed channel .I not agree then he say if you use credit card and buy this dish at once then I give Two month free all Hindi channel . I agree and book disk use credit card using Phone banking. After 26/06/2009 disk installation I see channel but not available Hindi channel (Colours.NdTV imagine). I told installation person this channel not available they give customer care number and disk not return. I talk customer care but they not agree.


so Please give solution.

My Sub ID -- [protected]

Thanks&Reg.
Amit Shukla

dera sir i want to be convert my prepaid no to postpaid this is convert on 19/06/09. but today is 26/06/09but till date no responce your vodafone hub in ghaziabad exucative mr.nitin told me that this no is convert within max 24hour. but today is 168 hours.what isthis kind of serveces happy to halp i[censored] start this no max 4 hours then ok otherwise i ll go to legal. ur extive no is [protected] mr.nitin vodafone hubin navyug market ghaziabad securety payment is deposite 500/on 19/06/09

The set top box is not working for more than 3 days. I scheduled an appointment with the engineer, and on the first day he said over phone he does not have adequate apparatus to solve the problem. On the second day, he promised that that he will come between 5:30 pm and 6:30 pm. I called him and confirmed the appointment and left office early to attend him. When he did not show up until 7:00 pm, I called him again and he said that he is on his way and will be reaching in 30 minutes. However, he never showed up, and when I tried calling him at 8:00 pm he stopped answering his phone. His name is Mr. Rahit (most probably) and number is [protected]. I tried calling the 24-hr helpline which seems to be down after 8:00 pm. Next day morning, I called again and talked to Mr. Ravinder, Ms. Mahinder and their Manager, Mr. Ratish. I was told that someone will be in my place between 11:00 am and 12:00 pm - no one showed up. I called again and I was told that someone will be here by 2:00 pm. Again no show. I called them minutes before typing this, and I am told someone will be here by 3:00 pm. I am still waiting.
Can anyone do anything / help about this? How is the service of other providers like Big TV or Dish TV in Delhi NCR Region.
Regards,
Satyaki

On Jun 13th I subscribed to star sports channel as an add-on. Even though the accounts are charged on a daily basis with subsciption charges, i was informed by Kunal Kumar of customer services that I would not be able to unsubscribe to any add-ons prior to 30 days of subscription as per policy of the company.
COMPLAINT:
1. I have not been informed of the policy at the time of subsciption even though Mr. Kunal lied that his record shows him that I was informed (this is a serious question around integrity)
2. Tata sky cannot force / mandate its customers to view channels against their wishes. The policy of minimum 30 days subscription itself is disputed and needs to be be raised with the appropriate higher authorities.
3. Subsciption is at customer discretion while unsubscription is at Tata Sky discretion? RIDICULOUS!!!

Customer ID: [protected]

Hi
I am a tata sky customer. My subscriber id is [protected]. I had informed tata sky that I may be travelling abroad and hence would like to dicontinue tata sky. They are however telling me that there is no option to cancel a tata sky service. Instead I can transfer it to someone and they will charge the new person the relocation charges
Also Tata sky says they will keep debiting my account money till there is zero balance even if i have informed them that i dont want to use the service any further or disconnect my digicomp
This i feel is unfair to customers as it is taking away their right to discontinue a serivice and get a refund on the excess amount paid

I was having Tatasky connection since October, 2006 at Baroda. We did not recharge it @ July08 because we were to go out for a year. I had confirmed with the dealer that I would be able to recharge in future at no extra cost. As I remember when we had purchased, there was nothing like differrent packages and when on 29th May 09, I went for recharging I was asked by the dealer what package I wanted and I opted for Family pack costing Rs. 200/-. (took Rs. 5/- to reconnect! Accepted that part.)It could not be started on that day and dealer kept on telling that server is down and so on.
Because of some software that they introduced @ January, 09. They said Set-Top-Box will have to be changed for which they charged Rs. 350/- and all that took 2 days and only on 31st evening the service started.(Accepted that part also.) But now even this charging appears unfair.
On 14th June I get the message that my payment is due in 3 days. I phoned up helpline and they say your original connection was Super Saver Pack so recharged in that scheme only and dealer can not change the plan. But it is their dealer who should know and tell me who and how would I would get the plan I want.
When I insisted he gave me a phone number to complain, that is [protected], but nobody lifts it. I again went to helpline and kept me waiting for talking to the superior and then say they will call in 24 hours at any time as superior is busy talking to other customer. Why can't they immediately phone up once he/she finishes up with that customer?
I am having another connection of Tatasky at Surat also and still on first day they tell me how we are to beleive that you had asked for which package and so on.

Lodged a complaint at 8:30am on 11th June 2009 about faulty equipment.It was told that by 2-3 hrs the issue would be addressed to.Service engineer reached within the time committed but having checked the equipment confirmed that the set top box will have to be replaced. Having requested for replacement by the day end service engineer declined and stated that it would be replaced in 2-3days time.Whereas if a new connection is sort for it would be installed in 2-3hrs.The problem still persists after making six phone calls to the customer care number - [protected].
Subscription ID-[protected]

we can't contact the costermer service at all whenever you call they play the same cassette,
my subscrition ID is [protected] its on my mother in laws name joan afonso,
as many time we recharge it does'nt work more than 8 or 10 days, tata sky set box is useless the recent add is shown is right it really has to be given to someone whom you don, t know it can be given to your enemy also or trow it out,

but not to be kept in your own home
my advise is never go for any tata sky brand
i had a bad expirience of my life
the local cable are best better than this

from 20 days it is showing me no signal, but why? its not even raining no problem with the wether

our money is already gone waste on this brand,
even my neighbours have complaints with this tata sky
they will soon submit thier complaints as well.

please i request do something don't ignore my complaint
this is the second time m giving a complaint.

DEAR SIR/MADAM:

IT IS TO BRING TO YOU NOTICE THAT TATA SKY IS OFFERING SRI VENKATESHWARA BHAKTI CHANNEL IN THEIR ACTIVE DARSHAN PACKAGE WHICH IS AN ADDITIONAL PACKAGE AND WHEREAS IT IS A FREE TO AIR CHANNEL AND IT SHOULD BE INCLUDED IN THE BASIC PACKAGE AS A FREE TO AIR CHANNEL. FURTHER THERE IS ONE MORE PROBLEM IN WATCHING THE CHANNEL IN ACTIVE DARSHAN MODE IN TATA SKY AND THAT IS WE CANNOT VIEW THE CHANNEL IN FULL SCREEN MODE. THIS CHANNEL IS MOSTLY IS WATCHED BY ELDERLY PEOPLE LIKE MY GRAND PARENTS, IT IS HIGHLY INCONVENIENT FOR THEM TO VIEW THIS CHANNEL IN HALF SCREEN MODE. HENCE WE (IN FACT ALL THE SUBSCRIBERS OF TATA SKY) WILL BE GRATEFUL TO YOU IF YOU ACT IN THIS DIRECTION AND MAKE SRI VENKATESHWARA BHAKTI CHANNEL AS AN INDEPENDENT CHANNEL TO TATA SKY SUBSCRIBERS.

I want to add star cricket package for 1 month than I want to remove so what is the removing procedure. Is there anyone who can help me.

Thanks.

With Regards.
Mahesh Pal Singh
[protected]

I bought a setup box in the month of Jan 24th 2009 from Bareilly (UP) of tata sky with a spacific note that the said connection is to be installed at my summer cottage at Nainital uttarkhand.the dealer after checking up from the regional office confirmed the the set be made funtional by their service deptt at nainital on 25th
to my surprise no body turned up
On repeted qurry with the dealer and the help line i was told that since area pin code is not provided the connection cant be installed
I said no body asked for it otherwise i would have provided it but in any case my address is very significant my mobile & landline numbers are with youyou could have sent a man to install it
reply was wait for a day
on 26 some body ringup and say its a holiday
I said fine I was on a vacation for 2 days on 27th I have to attand my workat bareilly this set is a wast for me
On my return i sent back the set up box to the dealer from whome I bought it
Any how I got more then 20 calls from different offices pacifing me and each assured me that the connection will be installed on my next visit to nainital
I informed the service provider that i will now be their at nainital on 29th march on wards for a weekany how after a lot of haressment qurries verbal dules arguments the dam thing got funtional
I was now given a fresh ID[protected]
I again visited my cottage in Apr28th the dam thing was not working
I registered a complaint reponse was complaint has been registered some body will attand to you next day
Next day no body turns up
30th they inform me the man who was to attand it is indispensible
I said i am going back now when I will be back to this place I will be informing you
I informed them on 7th may that I am there please send some body to attand it
finally the man comes on 8th and after wasting my time says who has installed this at this place no signals are here I will have to reinstall it for this you will have to register a new complaint and deposite the fresh reins tallation charges
I said it was installed by your men and it had been funtional after that for good 15 days now how is it possible that signalls are not comming now more over in case the signals are not comming at this place I have a copus as big as one acer you checkup wher the dam thing can be installed Any how now registering a new complaint and paying you reinstallation carges is out of qustion
He said previously the signals might be comming but in a months time the trees have grown and leaves are there so nothing can be done for a place like this you should have bought some other DTH insted of this
I went back to help line I was told it is no point talking to them first I should get the account recharged then only they will tell me what is wrong
I thing that it is a curse to buy a TATA SKY

Yogesh Prasad

I am a tata sky subscriber since the very first days it came in market.My Subscriber ID is [protected].I 'd like to say frankly that tata sky is not offering customers enough malayalam channels.
And, tata sky is strictly based on marketing strategies.All the packages are high costly.The division of packages is not uniform.Sports channels are available only in add-on packages and not in any of the base packages. After buying this only, i understood the defects.
ANY ONE WHO IS WILLING TO BUY TATA SKY, I REMIND THEM ABOUT THE HIGH CHARGES.

We have purchase Tata Sky on 15th March within 15 days the remote was not working which was replaced & now the digicomp is not working for the last 10 days we have complaints after complaints still we are not able to the digicomp we are spening lot of money on STD calls.

Our Subcriber no is : [protected]

Regards

Balaji S
[protected]

I had taken Tata Sky (DTH) connection in Nov 08, on 14th Dec 08 (Sunday) I went to Tata Sky office - Bhandarkar Road Pune for renewal of my subscription over there I mate one of the employee working in Tata sky, I told him that I want to renew my subscription for 1 year the scheme was that the consumer has to pay 10 months charges in which he can enjoy 1 year validity,
I had paid respective charges Rs 3050/- (for my package), I asked him about the procedure for renewal he told me that you just have to pay the subscription amount only it will get activated automatically. After that I had not contacted to Tata sky.

On 07 May 2009 I had contacted Tata sky customer care (Ms Yogita) at 9.00 pm for dropping of one package which I was enjoying, That time I had come to know that my subscription is not valid for 1 year it is valid only for 10 months., So I explained her how I had recharged my A/C, & immediately I had asked Ms Yogita in that same call to forward my complaint about the same & to solve my problem,

Till 25th May 09 I had not got a single call from Tata Sky, So again called to customer care & Spoke with Mr. Yogesh & explained him hole story from the beginning, he said we cannot entertain your complaint neither we can take any action against anybody, He also replied me that last time when you called on 7th May 09 that was not a complaint that was just the information given by you that is why neither we have taken any action on that nor we have called you.

So I told him that I am not satisfied with your services, so I want to cancel the connection, he asked me to pay some more money & we will renew your A/C for 1 year from today, I told him that I am not interested in your product & I want to cancel this connection, so you tell me the procedure for that, He told me that they can’t cancel the connection neither they will refund me the balance in my A/C as on date, as this is prepaid connection.

Kindly advice

Regards
Charudatta Dahotre