[Resolved]  Tata Sky — Relocation

Address:Pune, Maharashtra

I have placed a request for relocation on Oct 28, 2010 and till date the relocation is not done. When we call customer care, they dont have the concreate details when would be the relocation done. The service is just pathetic. The engineer also dont have the manner how to talk and they demand us the time as to when they would be coming as if they are doing favor on us, even tough we are having for the relocation. I can give names of the engineers/customer support people with whom i spoke.
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Aug 13, 2020
Complaint marked as Resolved 
Complaint comments 


They are just making fool out of people, Once there set box is sold they not at all concerned. I made 6 times request for relocation they say we cannot come after 5 pm we will come on saturday i sit whole day to look. i call once again in afternoon they said our engineer call after 2 hrs, no call recived

I will suggest others that the services are not at all cheap from other services and there Customer care and company work is not all intergrated both just blame on each other and they simply making u fool
My subscriber id is [protected]

I made the request by calling up TATASKY customer care on 13th for relocation. The dish was installed by the engineers from TATA sky and the same has to be removed by them. The person who had called me said that I had to make the request only on the say I was shifting and that the engineers would reach my accommodation. I called them again on 14th. This time a lady told me that my request has been forwarded and the concerned people would reach my house at 3 p.m on 15th and it was not possible to shift on 14th. I took the word. Today (15th) I call the customer care at 3:45 and the person told me that the engineers would reach my place at 4:30 p.m. Even after 5:45 p.m I had not got any call. I made another call to the customer care to know the status. They again said that my request has been taken forward and it will be done within an hour. At 7 p.m again I had to call since I had received no call from anyone from TATA sky. Frustrated I call them at 8 p.m and they tell me that it will happen only tomorrow. My whole day was wasted because of this. I had waited for them the whole day only to hear that it will happen only tomorrow which is a working day and when I will have to go for work. This level of torture is unacceptable from a reputed cable service such as Tata Sky. My deadline for emptying the house was today, I repeatedly told them this and inspite of giving confirmation that it will happen today I got no calls whatsoever. I wish to take this to higher level by terminating TATA Sky and also getting adequate compensation.
Applied for relocation 3 days back and there is no response till today even after calling ur cust. Sevral timeS . Please do the neeDful otherwise strng action will b takEn aGainst u.
|no body is coming for relocation im continuously callin since 3 days to customer care how can u neglect ur customer sub id [protected]
Gdmr Tatasky Team, Last 6 yrs I m using DTH of your company I never feel any issue last Sunday I call CC for relocation my DTH SET BOX to another in same colony but Service Boy is telling me that I m coming in afternoon than evening than moring this story of Sunday again Monday morning I call him they reply me I m not coming u complain in CC again I call CC they r telling me today some person call.From tmr I never get any ccall.Today I m going to buy another DTH Set box. My humble request to
Your Management don't play with your BRAND value (TATA.

Kunal kumar

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