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Tata Sky Complaints & Reviews

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I was having a Tata Sky DTH connection. I was having the annual subscription of Super Saver pack which expired on 8th March.
I got a call from Tata Sky person Deepak on 11th March in which he told me that the same package will cost Rs. 3025/= while the same last year was Rs. 2600/=. I asked him that I will better disconnect the connection and look for alternate service provider. He offered me a package of Rs. 2650/= in which I will continue getting all the channels I was viewing currently except some english entertainment channels like Star Movies, HBO, CNN. I especially asked him if I will continue to get the business and Kids channel. He told me that they will remain as-it-is. Additonally we will start geting more Hindi entertainment channels like Colors, Zoom etc.
I agreed for that and ask him to send their agent to collect the money and activate the same package. After I paid 2700/= and got the package activated, I found that the business channels like NDTV-Profit, Zee Business and kidz channel like Pogo are not available.
I called up the call center and they told me that these channels are not patt of the package. I ladged a complaint (complaint # 1-[protected]) after talking to their supervisor Sushil Sharma.
I asked them to refund my money and I will like to disconnect the connection. They didnt agreed to refund the money.
They collected the money from me by giving wrong information. Now they want to penalize the consumer by not refunding the money.

Please help in getting my money back from Tata Sky.
Annual Mega-pack comes for Rs 5, 500 (except the Topper composite channel) & 12 Showcase movies. Super Saver pack comes for Rs 3, 025 which is the revised amount. In order to clarify details about which pack you have subscribed to and which channels are included in it you should check for package details provided on Tata Sky website:http://tatasky.com/channel-packages.html. South Saver Pack comes upto Rs 2, 600 you must have been probably alloted the pack but it is better for you to make a choice of the package most of it customer service may advice certain package thinking your need might be met as you mention some channels and he acknowledges it but there might be many more channels of your choice that may not fall in the package that has been suggested hence it will be better and will also provide clarity to check the packages from the site to make a pre-determined decision. You should be clear of the amount that you are paying and also check the actual price of the package to avoid discrepancy of calculation and the amount debited. When you have the clear idea of packages and the channels incuded in it the information will be very important specially for you as any channels missing from the package will help you to voice your greviance. There has been certain mishap in delivery of information which was communicated by the customer care at the time of alloting the package. Call the billing department to get the details of payment they may be able to help you out by sorting the package that you have been alloted.
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    I have been a Tatasky DTH subsciber for over three years now. Whein moved to Hyderabad from Mumbai, I had called the call centre for installation of the dish on the terrace of my building, in 2008. During installation, the technician was informed to fix the dish alongwith other existing dishes on the higher location in the terrace as it was within easy reach should anyone wishes to damage the dish. The person did not listen to it and fixed it on the wall of the terrace. Later on I lost signals and on checking, I found that the dish was damaged as I had suspected it may earlier. I called up their helpdesk and explained the nature of the problem. Though it was rectified within reasonable time, I was charged for the technicians visit which was actually not required if the earlier technician had heeded my suggestion during installation. I had been regularly following up with their call centre on this matter and have been only given false assurances by people who responded to my calls but no resolution till date.
    It seems that Tatasky or their employees have started to sense that they do not need any further business and have therefore become completely insensitive to customer requirements, oblivious of the fact that there are multiple other service providers with identical, if not better technology and customer interface, to choose from.

    I wish to forewarn all unsuspecting prospective customers of Tatasky DTH to be careful before they proceed with their selection of Tatasky and suggest that they relook into their options before they take a decision, especially in current context as Tatasky is trying to armtwist me into paying for their technicians mistake, knowing very well that important programmes such as IPL is currently being aired. This is quite unethical as you may also view as and should be taken view of very seriously indeed.
    Aug 13, 2020
    Complaint marked as Resolved 
    There must have been a proper angle required for receiving signal receptions hence at the time of installation the First technician must have mounted the dish on the wall. Terrace being a open place the chances of it being damaged are equal. However, if you wish that the dish be installed only on the terrace you can be rigid asking him to install it only higher location in the terrace. At that time it will be important to check whether you are able to receive signals and all channels if not then it has to be installed as per the technician. Technician visit is always charged and this is the universal phenomenon followed by each and every dish provider in every industry. Also the problem was rectified within reasonable time as you have mentioned hence you could always get the problem resolved or atleast looked into what can be done best by addressing it to the Customer Care. Normal troubleshooting steps are also taken through on call but the one that you were facing required a tech visit to look into the issue.
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      I have a tata sky connection from last 4 years. Since early 2009 a very pecuilar problem started coming up where every day in afternoons (between 1 - - 3 pm) the service will suddenly go out saying that the digicom is not receiving signal. The service sometimes would resume at later evenings or sometimes not until we spoke to customer care. Once CC was approached they would first try to advice self help to sort the matter but when is was not rectified (as in most cases) they would raise a complain and attend it with their technicians to come and do some small things and set it right charging us Rs. 350 for that and a waranty period of 3 months. The matter continued like this several times and then they started coming up with advicing us to take an annual AMC for some payment amount which would cover our problem. We did not go for that and at one time they replaced out digibox with charges paid to solve the matter.
      The matter seems to revive again and again and it is specially starts before any mega event in TV like the IPL, film fare awards, some good movie etc.

      I feel these are money making tactics of TataSky clearly as they are monitoring the problem everytime... b'cos otherwise why full morning we could see all the programs and suddenly before the IPL starts in afternoon today the digibox does not get a signal. This happened also y'day in the evening before the IPL opening ceremony. The more surprise was that I recharged Rs. 1550 for a south saver pack for half year just y'day and this has happened. On contact with the engineer he says to raise the complaint in customer care and get it rectified . When i told him the problem we face he says that we need to again change the digibox which was only done on September 2009 and he says the warranty period is over.

      This is sure pressure for tatasky trying to make money from its customers by distrubing services and also putting pressure for either AMC contracts or change of equipement on chargable basis and chargable service.

      I do not expect such cheating behaviour from a reputed company like TATA... this is shameful and also request you to take this matter forward for me to sort out the problem for us to get a better service for the payment I make regularly.

      We are totally fed up and want to change our service to other DTH providers but that would again cost us a lot.

      Please help us to get a better and un interrupted service for our DTH from TataSky.

      Thanks

      Regard

      Chitore
      Aug 14, 2020
      Complaint marked as Resolved 
      There was currently a Sun Outage problem which was only for 5min and not for long duration. Since you have been persistently facing this problem you should have reverted to the customer care at an early stage to diagnose the non reception of signal. The customer care will try their best to resolve the matter on call itself as technicians are hired they have to be paid hence to avoid cost from the customer as well as Co. matters that can be resolved on call save time and cost and are mostly preferred. There are certain matters that require advance technical help for which tech support is required and the job is only for technicians. Also of the Rs 350/- amount that you pay 3 months warranty is given for assurance of the matter resolved. Annual AMC was suggested as a suitable remedy since you have faced recurring problem and bearing the cost every now and then could be avoided by AMC. This is not a general problem and since you have been facing it for a long time there could be possible hardware problem. South Saver Pack semi annual charges are Rs 1, 300. Problem once rectified should not occur again in the same area hence such warranties are offered on technical visit. The process always flows in order that the customer contacts cc and then technician is alloted after which the customer can take the number of the technician who is to visit his place. The charge on the digicomp is since you are out of warranty otherwise it would not be charged and of AMC secures further maintenance cost when you are out of warranty so these are ways and means of protecting consumer interest reducing recurring cost occurring from unforseen contigencies.
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        Hello Sir,

        This is to inform you that on 6th of march (at night) we were processing for recharge of tata sky
        for the amount of 300rs in the user name "swati1" during process a sum of rs .300 has been
        deducted from my power club card no.--AL80S[protected] against tata sky dth recharge.

        Further after deduction from my power club card no. the pin(the 16 digit pin no.) has not been alotted
        the matter may please be verify at your end and arrange to credit the same in my power club card no.
        AL80S[protected]

        Thanking You
        Swati.
        Aug 14, 2020
        Complaint marked as Resolved 

        Tata Sky — POWER OR ELEC.PROBLEM

        I want to inform you, that I have teken Tata Sky set from last 2 years. now it has some power / electrical problem created above 30 days. I have already many time complaint by phone with your customer care nos.
        They always told, tomorrow - next tomorrow our engineer / team will be reach and check the problem and many time messege has send that your WO No:1-[protected] dated 24.07.2008, 28.07.2008 at ...request has been schduled at
        but nobody come to here about solve my problem.

        Tata Sky — power and technical problem

        I have taken Tata Sky set for last two years.my I.D.No.is [protected]. now it has some power or technical problem created since last 30 days.
        I have already many time complaint by phone/ mobile with your customer care no. I have received many time messege from tata sky that our Tata sky team will be reach and check the complaint. but no response from your side till date.
        i aggree, these buggers are really pissing on tata's name and fame,
        i think Ratan tata doesnt know all this,
        my compaint was the same customer id [protected]
        compaint no 1-[protected]request to stop the additional channels
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          Dear Tata Sky Satellite Dish staff,

          I am writing to complain about the selection of TV programs on these days. I was enjoying many of the programs you used to provide on Star World, Zee Cafe like
          "Everyone Loves Raymond"
          "King of Queens"
          "According to Jim" and even 'Seinfeld", but now they are NO WHERE to be found on the afternoon shows nor in the evening. What has happened to these series? I really enjoyed them?

          Now all I can find is "Desperate Housewifes", Bones, Heroes, and its repeated all day from morning until night. Could you please change your line-out and at least vary it some. I like "Friends" BUT EVERY HOUR ON THE HOUR!!???????? Thats ridiculous!!! DO you not know how to VARY YOUR SHOWS!!!! THIS IS BORING!!!!!!!!! This is really frustrating for a paying customer.

          I do enjoy "America's Funniest Video's but now those are all just Repeats of the same show. I also enjoyed "Sherlock Holmes on the History channel but now those are all re-runs.

          BY the way I loved the line up the last few weeks on Zee Studio (Channel 349) that had a daily viewing of "Jane Ayre", "Pride and Prejudice", "Vanity Fair". I believe it was on at 1pm daily over the last several weeks. I LOVED IT!! PLEASE DO MORE OF THIS KIND OF THING!! And could you TAKE OFF THE "Guthy Renker" video products and PUT SOMETHING ELSE ON INSTEAD! THIS IS BORING!!!!!!!!!!

          Thanks for listening to my complaint and thanks for taking action if possible!,
          An unsatisfied TATA SKY customer!, Rhonda
          Aug 14, 2020
          Complaint marked as Resolved 
          Tata Sky is the DTH provider it broadcasts channels while the programs that are aired on these channels are sole functions of the channel Co. The channels are provided by Tata Sky depending on the pack you choose but the content telecasted is not controlled by Tata Sky as mentioned they are purely the fuction of the Channel Co. and not the STB service providers. You could check on the official website of Star world: http://www.starworld.in/ the list and schedule of shows. Tata Sky provides a sum of diverse channels that can be selected package-wise and the best that suits your interest can be taken up but the content cannot be altered the channel will run the fixtures of shows. The discrete relation between dth and channel in their fuctions does not allow dth to perform activities that a channel can and similarly vice-versa.
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            NO CHRISTIAN CHANNEL IN TATASKY

            There is not even a single Christian channel in TATASKY DTH.When ever the customer care is been contacted ,they give only political promises .So it is high time to add Christian channels like SHALOM TV, GOD TV....
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            Monthly charges are very high. They are charging chargeing for channels on group of channels basis. If any person wants to see zee tv, soni tv, colour tv, any sport channel or any english channel then he have to pay charges as per their group. Because TATA sky had kept these channel in separate-separate group.

            Instead of paying for individual channel, he has to pay charges for group of channels and beas higher cost. You are request to look into the matter.
            Aug 14, 2020
            Complaint marked as Resolved 
            Hi S P JUNEJA,
            Tata Sky falls in the DTH industry which follows the system of grouping channels into packages to derive the advantage of choosing only packs of particular interest and paying exclusively only for them. This is followed by every Co. in the DTH industry hence it is not only Tata Sky following the method of packages for channels. Dth has structured these packs and made them taking into consideration how it can benefit consumers even in the cable industry one cannot say that he wants only 10 exclusive channel and pay only for those as there are a set of many another channels that are included as a whole to view and so in DTH there are set of base channels which act as a primary subscription over and above which one can opt for a add-on or ala carte. With the design of packs it is also seen how a consumer can get the benefit of most of the channels. Like for example a sports add-on pack might be beneficial to a sports viewer but may not be of much importance to other viewers. So the viewers who do not fall in the sports category need not subscribe for the Sports Pack.
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              My ID :[protected]

              Payment through online made on 25/02/2010 for Rs275 as per following amount transfer detail .But still activation has not taken place even after the lapse of 18 HRS :

              25-Feb[protected]Feb-2010) TO TRANSFER CCA[protected]IG17619589 TRANSFER TO [protected] 275.00


              Pls have a look and recharge it as per my confirmation of above payment conformation .

              Regds,

              Ramesh Kumar Das
              Contact No. :[protected]
              Aug 14, 2020
              Complaint marked as Resolved 
              tata sky ke packages bahut costly hain. aur koi monthly package bhi aisa nahi hai jisme sare channels include ho. jo ek package sare channels include karta hai uski cost hai 5500. kisi package me sport ka koi channel nahi hai.jabki sabhi dth me sports channels includes hain. jo log tata sky dth lene ki soch rahe hain ek baar fir se soch lo. i thinks it is worst dth service in india.
              agar aap sare channels dekhna chahte hain to aapko tata sky par 500 Rs. se jyada spent karna padega. jaago grahak jaago. aur tata sky ko lene se pahle soch lo. please forward this message to trai.
              Online mode of payment is one of the best ways and also fast way to recharge your account there are many offers on packs that offer cost benefit. Sometimes there are possibility of delays in update in case you have upgraded or downgraded your pack, you should check your status update once again on the completion of 24hrs from the time of recharge. The amount should also be crosschecked with your bank account to see whether it has been debited against recharge. Yet if the status does not show an update promptly contact the Tata Sky customercare billing department give them bank details as to your transaction and the amount that has been debited in favour of... They will definitely offer help and assist the process of recharging your account.
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                I was using Tatasky services for the last two years. All of sudden the service was disconnected without any notice instead of pre paying for 1 full year. When i contacted Taty sky helpline, i was told that i have been blaclisted for some transmission of signal. I am a retired person and do not understand this musch of technology. When asked them for a refund, i was denied saying WE DO NOT REFUND ANY MONEY. If there has been any violation on my behalf it is the duty of the service provider to provide details. Strange though they do not want to share details as well. Is this a way to just dupe people of their hard earned money without willing to provide any service.
                Aug 13, 2020
                Complaint marked as Resolved 
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                  Channels Scrambled

                  Hello All,

                  I have got Tatasky as a compliment when I bought a Samsung LCD 32". The Tatasky was installed and was working fine for last 1 and half year. Offlate the first 15 channels are Scrambled hence I logged a complaint with Tatasky who called promptly after the SLA Time.

                  I was asked if I was at home and we have to perform troubleshooting steps, I was on the way to go for shopping I returned back home...
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                  Hi,

                  My subscriber ID [protected] in the name of Chirantan Mukherji is a long standing relationship with Tata Sky. Although the initial years has been good service but due to very unprofessional and poorly managed illogical processes of Tata Sky, as a customer, I stand aggrieved and disappointed.



                  On the 3rd of Feb, 2010 I had recharged my account through the Tata Sky webpage for Rs 450 using the Internet Banking route. Although the bank processed the transaction successfully on the 4th of Feb (vide payment ID[protected], when I lodged a complaint (vide complaint number-1-[protected]) with Tata Sky on the 10th Feb, 2010 I was asked to wait for 72 hours for their feedback. This, when I have given the transaction ID of the ICICI Bank payment. I failed to understand why.

                  Even after 24 hrs when no one from Tata Sky called me at my registered mobile number, I called the customer care back and they transferred my call to the escalation desk, where I was told that they will check with Tata Sky’s third party called “Bill Desk” and let me know the status.

                  Today, I got a call from the escalation dept of customer care that the amount of Rs 450 has been received and credited to Bill Desk. However, due to some fault this was not credited to Tata Sky.

                  They ensured me that I will get the refund of Rs 450 within the next 10 calendar days. I do not know why this should take that long.

                  When I asked whether they will keep my account active, during the waiting period if I do not recharge, they politely refused saying they cannot. Again, the fault of money not reaching Tata Sky is completely Tata Sky’s fault because of their faulty processes. This kind of recharge problems happen quite frequently.



                  As a loyal customer of Tata Sky I can only say that quality of service is at question and they are interested in new connections but not in maintaining existing ones.



                  I have taken a conscious decision to switch to a different DTH service provider, being completely harassed by Tata Sky’s errant processes. I seek a final redressal with the company, failing which I will post my experience with the Consumer for a.



                  Thanks and regards,

                  Chirantan Mukherji.
                  Aug 14, 2020
                  Complaint marked as Resolved 
                  Hi Chirantan M,
                  Tata Sky do have a good service standard in the entire DTH industry. Online recharge is one of the best mode of recharging. The ICICI bank payment statement transaction validates the payment and in case of error in updating the payment in the system at Tata Sky's end the ICICI Bank payment transaction ID will help you to clarify the amount deducted.Sometimes in rare cases such system error occurs and takes some time to identify the money deducted. In case of money being lost in transit it is very important to identify the case thoroughly and get back to the customer hence there may be delays. Since you have been ensured that you will get your refund that should work out well or else you can direct them to credit it to recharge your account.These types of system error are rare but even though they are catered too as you have been ensured of your money it is safe and Tata Sky is a professional organisations that looks more into customers recurring wants to update itself and provides the best to its customers.
                  Hi I am facing same issue now days. I reacharge with INR.500 through AXIS account and still it is not successful. now tata sky CSR telling me that your transaction is failed. (not successfull) very strange !!! why this is happeing with TATA sky. According to CSR my deducted amount (INR 500) will be credited automatically in my account till 18 -01-12. What shuol I do now pls suggest...

                  Pravin
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                    This is with reference to a shocking handling of online payment by Tata Sky. My ordeal goes like this.

                    1. On 02-Feb-10 (before due date), self logged into my tata sky account to make a online re-charge directly from my ICICI Bank Account.

                    2. The transaction started and once the amount got debited from my account, the provider response said " The transaction failed due to unknown reason.

                    3. I immediately got in touch with Tata Sky and told them not to disconnect my connection as the payment is already made and the transaction has failed. They asked me to mail the details to support team who will revert back. No assurance was given to me for the connection to be available.Mail was sent on 03-Feb-10.

                    4. My connection was disconnected saying " I have not paid the dues", on shouting at them, one Ms. Priyadarshini came online and temporarily charged Rs 75. I told her that she should put more money, as I am sure the money will exhaust in 1-2 days. She assured she would take care of the issue.

                    5. I got a revert two days on 05-Feb-10, that transaction has failed and that money will get credited back in 5-7 working days. Service Request Reference Number of Tata Sky : 1-[protected]

                    6. On 10-Jan-10, I noticed that amount has still not come and only one day was left for the connection to be disconnected. I called tata sky again and told them no to disconnect and to follow up and get the payment into my account. Again assurance, that they will inform some concerned bangalore team and get back.

                    7. On 11-Jan-10, the connection was terminated again. On speaking to one Mr. Srikanth, he says the issue is not his domain (Tata Sky Domain), since bill desk has not processed it. On asking him, what I should do, he says it's for bill desk to pay and we tata sky are no way responsible. He curtly said that if i want to continue services, i pay the amount needed. He was so curt, that he asked me to go to any forum, papers and complain. I even asked him to follow up with Bill desk, he said i will take request that's all, but it's not mandatory for them.

                    Till date I have received no money, no call from tata sky. I am running behind bill desk now to get the money and no one is taking any responsibility.

                    Primarily it's the responsibility of the Service provider to ensure money is credited back in case of failed transactions. It seems the law is not there or it's being vaguely implemented.

                    Please help and i request all users of Tata sky to be aware that tata sky does not help in any way for failed transactions. So think twice before making any internet transactions. They are behind money and behave worser than some companies which first ask to pay before the complaint is even addressed.

                    Be careful about taking TATA SKY itself.

                    I am one of their oldest customer and even have tata sky plus. They customer handling at times is so poor and their handling of this case is

                    I am shocked by this. Please help me get justice.

                    Anoop
                    +1 photos
                    Aug 14, 2020
                    Complaint marked as Resolved 
                    Hi Anoop Mitra,
                    The mode that you opted for is the most easy and quite time saving method of recharging also there are benefits according to offers for online recharge. In case of failure in transaction it will not debit your account as it has not been processed if so ever the money did get debited from your account you need to get in touch with both the parties 1. The bank to provide details in favour of whom the amount has been debited 2. The party in whose favour the amount has been debited this clears the discrepancy if any regarding where the amount has gone. I too use the online payment and is really one of the best mode as per my opinion. Infact it is good that you were assisted with a temporary standby amount to avoid cancellation/disconnection. The customer care is usually quite helpful in solving queries and any transfer to any department is done on one call itself so the issue is directly tranferred to department of concern. If the amount is not credited but has been debited you can claim for the amount/connection as per evidence.
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                      I AM A TATSKY SUBSCRIBER WITH SUBSCRIBER ID [protected]. WE HAD SUBSCRIBED FOR THE ACTIVE ENGLISH PACKAGE FOR A MONTH JUST FOR TRIAL PURPOSE. I HAVE TO SAY IT WITH GREAT REGRET THAT I AM NOT AT ALL SATISFIED WITH THE SERVICE PROVIDED AND AM COMPLETELY DISAPPOINTED EVEN BY YOUR CUSTOMER CARE SERVICE. WE HAVE BEEN FACING SOME PROBLEMS REGARDING THE USAGE OF ACTIVE ENGLISH AND WE CONTACTED YOUR CUSTOMER CARE FOR SOME HELP QUITE A LOT MANY TIMES BUT WERE NOT PROVIDED WITH ANY SATISFACTORY HELP. I HAVE TO SAY IT WITH GREAT PAIN AND REGRET THAT I WOULD LIKE TO DISCONTINUE YOUR SERVICE BECAUSE OF SUCH DISAPPOINTED SERVICES.
                      Aug 14, 2020
                      Complaint marked as Resolved 
                      Hi Sakshi Modi,
                      When the active english service was out it did have a FREE minimum trial period during that time the complete depth in and out of the active english service could have been acquired, that is the time when I got to know more about the service and thought it would be great to subscribe for this pack. As my wife takes home tutions for children a fun learning way is derived by this service as the students get more involved with the virtual mixed with live teaching experience. They love the active service it also helps my wife in a better way to participate children in learning. The active service is certified by British council and hence its standard is quality efficient and learning methodologies are derived after great R&D for a common person to learn from basic to advance english with the help of day-today practitional situational based learning.
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                        I purchased 2 Tatasky connections in Jan 2010 from different dealers in Vasant Kunj, New Delhi. I was told that the set top box are the latest available and from the latest stock.
                        The person who came from Tatasky also did not tell us that now MPEG4 set top boxes are being sold at the same price as the one purchased by us.
                        On taking up the matter with Tatasky directly they told us that it is a dealer problem and the set top boxes have been activated so they cannot change the same.
                        I would like to take this matter strongly with Tatasky and would like to get my set top boxes changed to MPEG4 compliant boxes.
                        Also, I would not like other consumers be cheated on the same.

                        Jagdish Bhola
                        Ph - [protected]
                        Aug 14, 2020
                        Complaint marked as Resolved 
                        Hi Jagdish Bhola,
                        Lately Tata Sky has introduced new Black set top boxes with MPEG4 technology. Since you have made recent purchases you should have recieved the new box as there must have been a refreshed stock with the dealers. The price is the same and MPEG4 being a compression format it will be interlinked with the transponders to infuse more channels so in a way it will not be much of a difference if you will posses a MPEG2 box either because of the new boxes the channel capacity will be higher that Tata Sky will broadcast which you too will be able to enjoy. The compression format does not effect the channel quality as it is directly related to the transponder space clearly defining the number of channel to be increased by the broadcaster. So there need not be any worries as you too will receive all NEW channels that Tata Sky introduce.
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                          I have paid annual subscription for all channels on Tatasky and was receiving the same. Recently Tata sky have discontinued DD Tamil channel -Podigai, a free channel, without any notice or intimation
                          This is against the terms of the agreement
                          My id is [protected]
                          G.Ramdas, Chennai
                          Aug 13, 2020
                          Complaint marked as Resolved 
                          Hi G.Ramdas,
                          Tatasky has made few changes with the DD channels. Few channels have been replaced in Active Doordarshan and other channels are added to the list.

                          Here are the changes made. Channels added (full screen)
                          DD BHARTI 157
                          RAJYA SABHA 512
                          GYAN DARSHAN 571
                          DD URDU 898
                          Channels removed from fullscreen and added in Active Doordarshan
                          DD GUJARATI
                          DD PODHIGHAI
                          DD PUNJBI
                          hence these channels are not discontinued but are moved to active service. So there are more channels added.
                          The reply is quite funny and misleading.I have paid subscription for viewing a channel on full screen and not on a small window in my TV screen. The active channnels are not on full screen and one does not enjoy viewing a regular channel on such a small window in any TV, particularly a large screen LCD TV
                          Out of disgust and desperation I have now obtained Sun DTH as a parallel service so that I can enjoy these channels.
                          In any case the action of TataSKy in removing these channels from direct viewing is not a consumer-friendly act and is an insult to the customer, particularly for Tamilians in Chennai
                          G.Ramdas
                          Hi
                          Though my complaint was never acknowledged I find that Tatasky has acted upon it and restored the "Podhigai " channel.
                          There is a scheme of informing the changes by messages on the TV screen, but this is not properly used.
                          I think customers are of no importance to Tatasky
                          G.Ramdas
                          Message BodyDear Sir/Madam

                          I have tatasky connection on the name of Mr. Lalit Kumar Parmar and my registered sub ID [protected] From past one month my tatasky was not receiving signal for which my complaint was registered and the problem was also rectified. As I had my tele communication with Mr. Stephen on 03/09/2011, since my tatsky was not showing any picture for this problem he said that the concerned person will come to your place and rectify the problem.Your concerned person came to rectify the problem and they said that no service has been deducted from my account. Even Ms. Sandhya of Chennai department called to confirm whether the problem is rectified or not and she also specified that no charges has been deducted from your account.


                          But now the amount is deducted from my account and my balance is running in minus just because of your fault and my tatasky account is been deactivated. I have even spoke to Mr. Dinesh yesterday, he said that within 48 hrs your problem will be solved but in the mean time my account is been deactivated and the concerned has yet got in contact. I'm very disaapointed by your service and I wish you to take your box back and me back my amount of Rs. 4, 600/-. I feel like been cheated by your company.

                          Kindly, let me know under which government department your service relate to so I would register my complaint.


                          Regards

                          Lalit Kumar Parmar
                          chennai

                          TATA SKY DTH — REMOVAL OF CHANNEL

                          I am having TATA SKY DTH connection [protected]. I had selected Malayalam channels for viewing. to my surprise I find that they have reduced the no of malayalam channels. They had not given any information to me regarding this
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                            On website "www.tatasky.com" there is no option to pay renewal subscription through Internet Banking. I went through the instructions given in 'Ways to Recharge' (through by Credit Card), but I could not find any such option to pay through Internet Banking. Then I contacted on helpline[protected], but was not clarified and no proper guidance was received. Tatasky Ltd. has to investigate the matter and make available the 'recharge through Internet Banking' facility to subscribers.
                            Aug 14, 2020
                            Complaint marked as Resolved 
                            Hi Ramchandra Narayan Lalingkar,
                            On the website they have mentioned the options available for payment i.e. Payment via Credit Card, Auto Debit Facility, Payment via Recharge Voucher
                            Cheque Payment Facility, Mobile Recharge. Also payment can be made through ITZ cash cards. Internet banking is not provided on the website as it is not included in one of the modes of payment. The customer care too must have been providing the available option out of which internet banking does not come under their scope. It is a good suggestion that customer should be provided with more options for payment with addition in its services modes of payment too should be added.
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                              We are extremely sorry to note that the DD Podhigai channel is not available from today onwards without any intimation[13/01/2010]. We are depending on this Govt channel for correct news. Earlier also you have withdrawn this channel for a few days and restored it subsequently. It is regretted that instead of adding a new channel they have withdrawn an important channel that too during our important festival PONGAL which should be restored immediately.
                              Aug 14, 2020
                              Complaint marked as Resolved 
                              yes i do agree, withdrawal of DD podhigai very bad that too on festival days .Still most of the people are watching DD podhigai and good no of programs coming in podhigai.DD podhigai to be restored immediately
                              HI,
                              The channel DD PODHIGHAI is available. Tatasky has made few changes with the DD channels. Few channels have been replaced in Active Doordarshan and other channels are added to the list.
                              Here are the changes made. Channels added (full screen)
                              DD BHARTI 157
                              RAJYA SABHA 512
                              GYAN DARSHAN 571
                              DD URDU 898

                              Channels removed from fullscreen and added in Active Doordarshan
                              DD GUJARATI
                              DD PODHIGHAI
                              DD PUNJBI
                              DD KASHIR
                              so the channel DD PODHIGHAI is in the Active Doordarshan pack.
                              South Indians are totally disappointed to note that tata sky has unilaterally Converted DD PODIGAI CHANNEL WITHOUT ANY PRIOR INFORMATION.
                              We had taken tatasky connection because we thought it will be professional and customer service oriented. But it is not so. Please note that tata sky cannot suddenly convert a channel without our prior approval as we have taken connection for a particular package under which DDPOTHIGAI IS COVERED on a full screen.
                              Tata sky’s action of sudden conversion of this channel without any of our approval is highhandedness and totally unethical.
                              We are not even able to view the channel properly.Tata sky is assuming that nobody is watching DDPODIGAI. Why can’t Tata Sky add in some other channel into ACTIVE Doordarshan?

                              on what basis have tata sky decided to move DD PODIGAI to Active Dooradarshan?
                              They have taken their customers for granted.
                              It is surpricing that sans any communication Podigai was taken off and it is expected from a reputed Tata Company..Image damage to repair on priority by the company
                              Man ma grand parents have come & they like DD Podigai.
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                                I am new to tata sky .there is no doubt about the service offered by tata sky.I only request u to please add Qtv and peace tv in packeges.Because i am watching these channels from very long time.
                                Kindly look into the matters.
                                Aug 14, 2020
                                Complaint marked as Resolved 
                                HI, I am a regular user of tata sky having id [protected] since last more then three years.I found the services is very good and picture quality is also very good.I am very much disappointed by cancelling the channels of particularly Gujarati programme like Zee Gujarati and today its a hard time cancelling the D D girnar today in tata sky only one Gujarati channels available that is very bad on your part.Without any information how one can cancel the channel which is not pay channel also.This is most watchable channel in gujarati family all over.It is kindly reqest you to make it as usual.I had alreay talked to ur customer executive.
                                Hi,
                                I also second Tata Sky having good customer service no doubt about it. As of regional channels Tata Sky is making good attempt to include as many popular regional channels as possible. There are many regional channels that are in demand and that need of the majority customers is being met slowly and steadily. Tata Sky are providing DD GUJARATI and have not exempt it from the list of channels as it is a basic channel for gujarati viewers. There have been few regional channels added lately and regional channel being niche in nature the depth of new channels in regions are not covered by DTH providers only famous channels known are added. Zee Gujarati may be a good gujarati channel and as per majority demand if need arises in future it may add this channel.
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                                  I own a TATA SKY connection with consumer id number [protected] registered in my own name.
                                  I ahd made an online recharge for Rs 600/ on 26 Dec 2009 through the web portal of TATA SKY through net banking in ICICI account[protected] which is also in my name.
                                  The message of a successful transaction was displayed with transaction number from ICICI Bank as MICI [protected].
                                  The amount was debited from my account even.
                                  However, the same has not been reflected by TATA SKY till date and i have had to call and waste about Rs[protected] on their helpline numbers which are half the time playing recorded voices.
                                  ICICI has washed its hands off saying that the transaction is successful.
                                  However TATA SKY also does not accept the transaction.
                                  I ahve made numerous calls and also mailed to both agenciews to solve this issue, however, both are blaming each other.
                                  I intend taking legal action and sue both for the harrassment.
                                  Kindly advise.

                                  Sandeep

                                  TATA SKY / ICICI BANK — NON CREDIT OF ACCOUNT

                                  I own a TATA SKY connection with consumer id number [protected] registered in my own name.
                                  I ahd made an online recharge for Rs 600/ on 26 Dec 2009 through the web portal of TATA SKY through net banking in ICICI account[protected] which is also in my name.
                                  The message of a successful transaction was displayed with transaction number from ICICI Bank as MICI [protected].
                                  The amount was debited from my account even.
                                  However, the same has not been reflected by TATA SKY till date and i have had to call and waste about Rs[protected] on their helpline numbers which are half the time playing recorded voices.
                                  ICICI has washed its hands off saying that the transaction is successful.
                                  However TATA SKY also does not accept the transaction.
                                  I ahve made numerous calls and also mailed to both agenciews to solve this issue, however, both are blaming each other.
                                  I intend taking legal action and sue both for the harrassment.
                                  Kindly advise.

                                  Sandeep
                                  Hi. Sandeep Chanana,
                                  As per you recharge of Rs 600/ on 26 Dec 2009 you have also received an approval for the same. In seldon cases ever will your amount be debited along with you receving an acknowledgement message that will say processed a successful transaction. Since you have a transaction no. it will be of great help to hold evidence of payment. What was the recharge for/ package? did action take place for the amount you have recharged since it must have been activated but not reflected in your subscriber id countercheck. The intial stage of each and every cuatomercare is directed to IVR. Major problem arises if you do not receive what you have recharged for. The customer care should help you out with the details of your account. The amount has been debited from your account bank transaction details too can help you bring out the area of expense.
                                  I wish to convert my old pack into economy pack. my subscriber id is [protected]
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                                    My Customer Id is [protected].
                                    In my area recharge coupon availability is almost nil. You have recently discontinued the coupon card. I do not use credit card. Please inform me how I could recharge the rental. Also, please do not disconnect my line. I shall recharge at the earliest of its availability.
                                    Sincerely Yours,
                                    Pulak Dasgupta.
                                    Aug 14, 2020
                                    Complaint marked as Resolved 
                                    I really agree with the complaints available in the net. I do not get some Bengali channels like, 24 ghanta, Rupasi Bangla, Tara musik, Tara bangla etc. Whether this complaints may be solved?
                                    Hi. Pulak Dasgupta,
                                    There are 5 ways to recharge your account: Ways to Recharge http www.tatasky.com/ways-to-recharge.html
                                    Payment via Credit Card
                                    Auto Debit Facility
                                    Payment via Recharge Voucher
                                    Cheque Payment Facility
                                    Mobile Recharge
                                    also ITZ cash cardz was introduced to recharge account. These different modes offer flexibility in recharge. As of regional channels Tata Sky is on the move and gradually adding regional channels. Tata Sky has recently added new bengali channel SONY AATH and still more to come.
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