Tata Sky Complaints & Reviews

Dear Sir,

This is regarding the official declaration of the winner of the BID Contest for BEAT Cheverlet. The contest was open from 24 june 2010 to 28 June 2010. Today is almost four month over, but till now Tata Sky has not declared the official winner of the contest. Many time I have contacted Tata Sky, and they are telling that Mr. Chin,ade is winner of this contest. But till now it is not displayed any where officially. This is my final request with Tata Sky that please officially declare the winner, otherwise you are giving me space to go consumer forum for cheating done by Tata Sky putting a false BID Contest.

Thanks & Regards,

Narendra Pandey
Chennai

Hello,

My name is Sanjit Kumar Mishra.I used tata sky since last three months.My subscription id is [protected].There have no power in my tata sky set top box since last friday (15/10/2010).But they are continue to deduct money from my tata sky account. For the complain very first I tried to contact their local boy Rajinder he told me there no set top box at office when In tried to contact their office the result is same.I even complain online but only a single phone call from them but no any action.And still they are continuing to deduct my balance.

I did not have idea where to go for this.

Regards
Sanjit Kumar Mishra

I would like to ventilate the matter which is happening with me from last 6 days.
On 15th October I have purchased one Tata sky from Satyam electronic (Ultadanga, Kolkata) and on 16th October I have created Subscriber ID (i.e. - [protected]) and scheduled my installation date on 18/10/2010 at 13:20 hrs through customer care. For which I have been confirmed by an SMS, and at the same time on 17/10/2010 I also got a phone call regarding the installation from your local representative (Mob No.[protected]/[protected]).
Since I was pre conformed about everything so I was just waiting for that. After a great struggle I could manage to get leave for 2 day for the same reason.
But it is so sad for me to say that nothing was happen and there were no conformation for that. Kipping myself on stuck I could call and request every single person who were responsible for the same.
At the end I got a call from a local guy (Sakti Das,Mobile no.[protected]),who assured me that the problem will solved by him within the evening of 18/10/2010.But that was just for a fake. As the time was going out for me and the next day I had to come back to Kolkata, I called him several time, and he could give me only .
Keeping my breath I came back to Kolkata again and recall to your customer care no several times. Every single associate (like-Madhuri) said they will get back to me within half an hour. I really feel regret to say no phone call is been conducted so far.
So I would like to request you to take necessary steps to short out my issue. Else I will move on to the consumer forum.


Regards
Chandan Jana
Mob-[protected]

I am a tata sky DTH user since the last 2 yrs, Due to a change in the society policy i had to change the location of my Dish from the terrace to my Balcony. Due to this i had called up the tata sky helpline provided in their website. I was informed by the executive that i would have to pay a sum of Rs350/- for Re-installation. Next day i recieved a call from the tata sky call centre and i was told that i would have to pay Rs350/- for reinstallation + Rs 300/- for removing the Dish from the terrace + Rs 500/- for wall mounting of the dish in my balcony. Total payout for the same came to around 1150/- just for reinstallation of my Dish. Interestingly Tata sky is charging Rs 999/- for a new conenction with intstallation. Which means it is cheaper for me to buy a new tata sky connection than just change the location of the dish. Ridiculous!!! Request tata sky guys to please explain.

DEAR ALL ,

BE CAREFULL ON PURCHASING OF LG PRODUCTS ,
LG HAS LAUNCHED SCHEME OF GIVINING THE TATA SKY ON PURCHASEOF LG LCD PRODUCTS , BUT THE ESTEEMED CLIENT OF TATA NOT DELIVERING THE PRODIUCTS AT ALL IF YOU CALL THERE ARE TELLING WE ARE NOT RECEIVED THEDETAILS, AND IF YOU THE GIVE THE DETAILS AND THEY WILL COME IN 2 DAYS, BUT THEY AARE NOT COMMINGATTALL IF YOU CAL LTHERE IS NO RESPONSE AND I[censored] CALL THE DEALER HIS RESPONSE IS WE HAVE GIVE NTHE DETAILS TO TATA SKY CHECK WITH THEM. AT LAST BOTH ARE FOOLING YOU AND END TYOU WILL NOT GET THE PRODUCT. THIS MY PERSONAL EXP, 10 DAYS BACK I PURCAHSE LCD 32' FROM LG AUTHORISED DEALER ( VEDIOTRONICS) I HAVE FACED THIS PROBLEM.
PLS CARE FULL WHILE PURCAHSING TRY TO GET THE DISCOUNT ON THE SAME WHILE UR PURCAHSING.
REALY IT SAHME OF BOTH ( TATA & LG) , DEAR OCRPORATE PLS LOOK INTO THIS, DON.T TRY TO CHEAT THE CONSUMERS , END OF THE DAY YOU WILL GET RESULT FOR THE SAME .

we purchased the tata sky connection from Business centre - store at Rajkot Gujarat, at the time of purchase tata Callcentre person, Service engineer told us that, regarding signal and disk related problem we will provide free of cost sevice Life time - when it was only three year passed for purchase the connection - we are regular user and paying them,

Since five months we are receiving week signals in our digicomp + at tv set but no one is giving proper response from Authorized distributor at Rajkot city level or not from Customer care number[protected]

we have logged nos. of time compaints with customer care Toll free number but no one has visited once or never responded properly - told if you not satisfied sale out this connection or Pay a service charge for visit - Why should we pay for Tata sky's week signal or Disk problem - when it was commited by them that, this not chargable.

Request to ask the Tata sky company for giving false commitment and wrong charges to be apply to customer.

Our Custoemer ID is - [protected] - Customer Name - Vinodrai M mehta
Registered mobile - M. [protected]

we seek better service and value of our money we paid.

Regards,
Devang Mehta.

I booked my Tata Sky connection on 08Oct 2010 and was given T ata sky customer ID [protected].I was assured by Mr Shaman from [protected] that Tatasky will be installed at my residence within 48 hours,When no body came,I spoke to customercare. On 10th morning , one mr Vipin called up saying the Engineer will come to your residence at 4pm.At that time I was in Meerut but I rushed to Manesar because Engineer was comingto install TATASKY. But nobody turned up.Then again I contacted customercare on 10th evening and I got a SMS from TM-TATASKY saying " your tata sky request ref WO No:1-[protected] is scheduledon 11oct at 1600hrs . For any further assistancecontact [protected].
Regular knockings at customercare and talking to a large number of crude and rude executives namely Vipin, Lalit,Ashok etc has only screwed up my own happiness but it has had no effect on Tata sky engineers and customercare executives.
Today it is 13th late evening and there has been no joy in the past 6 days.
Is there nobody in the Hierarchy chain to take these erring crude and rude executives/engineers to task?
Why r u letting a handful of boys spoil the big name of TATAS?

Will some one come back to me on this???????????

I bought lg 32" lcd on 9th 0ct 2010. with tata sky dth free . Tata sky was comitted to instal the dth setup within 72 hours . but within 72 hours i didn't got any kind of call from their side instead i called them atleast 3 to 4 times meanwhile but i didn't any satisfactory answer.today that is fifth day of purchasing tata sky but even now they are telling that it will take 72 hours or minimum 48 hours . this is an act of misleading to customers & miss comittment at the time of selling . and it is a legal offence too .
i will wait for your installation on today last then i have to complain against Tata Sky in consumer forum .
All of the conversation between me and tata sky customer care executive are recorded by me for evidence of your carelessness.
Vivek
+91 [protected]

I took annual pack on 29 october 2009, Message displays 30 September 2010 it expires ,Again recharged by Rs.200/- now without my consent they have added ESPN & StAR SPORTS ?
Immediately help to UNSUBSCRIBE IT AND THAT TOO FROM the date they charged for it.
My ID no-[protected]

after recharge on switching on the setup box and tv at times ther is a blank screen or it states please wait initalising.omplaint lodged on 09/10/2010 vide complaint no 1-[protected] reminder given on[protected] twice but no response. it seems the culture and promptness with the famed ratan tata group is going with par with others wo do not heed to complaints.

I have a Tata Sky DTH connection since Oct 2007. In apr 2010 I purchased a second set top box on the same subscriber Id [protected] . In the last week of Sept the new Digicomp began to hang and was reset as per instrs of the online tech support. On 3 rd Oct 2010 my new Digicomp stopped powering on and remained on standby mode. I logged a call on 4 th Oct and recd an SMS -
"Your Tata Sky request ref WO No: 1-[protected] is scheduled on[protected]:20 hrs. For any further assistance, our service team can be contacted on [protected]."
When I dialed the given no. I was told the service center is closed down. Next day someone called and when I asked him to come at 6 pm ( as I was at work) he flatly refused despite my telling him that this would be reported to Tata Sky Helpdesk. This did not seem to bother himand no one turned up. Today is 8th Oct and I hav recd 3 more such calls onthe 6thand the 7th and the third this morning committing to reach my residence by 6 pmbut no one turns up. As per the Tata Sky terms the complaints are to be attended within 48 hrs max and here on the fifth day no service.
1. My warrant is not being honored.
2. The subscription charges are conveniently being debited for a dead Digicomp!

Can I get some justice here please.

hi ,

the permanent symbols that come over tata sky screen are the message button and the code

IRRRITATION CAUSED BY MESSAGE BUTTON

since it flashes again and again , on top it causes interruption in viewing , and many times u cant read the full news scrolling on top .
also th e procedure to remove that icon is very hectic and people have to follow a long procedure to remove it , also it takes time upto 30-40 seconds to be removed
AND THE BEST PART IS
when you remove it , it comes again after some time , and you repeat the same procedure

i think tata sky has found a good method to make learn people , how to fight irritation :) : )

NOW SOMETHING ABOUT CODE BUTTON

i think the people from other DTH services are giving money to tata sky people , to flash the code button again and again , everywhere they like on screen , to prevent viewing of any kind of program or news .so to de-motivate the people to watch TV :) : )

I had install Tatasky 8 month before, my Customer ID is [protected]

I am facing problem of no signal from 31-sept, I had made several complain & call on customer care, but I am not getting satisfy answer,

My complain is that I have getting problem of no signal, engineer came to house told me that relocation has to been done, but for that I will be charged, I told engineer that I haven’t install tatasky, nor there is any abstract in front of tatasky dish not I have relocate the dish with my men, than why should I pay for this, thatwise I am sending my complain in writing.

I am receiving call from tatasky , they just ask me for money, when I say no for money, they just cut the phone & update the system saying customer will not pay relocate charges,

I have talk to Mr Amit, Mr Bhagat Mrs Palavi & Mr Omkar regarding this matter and last talk was with sachin tikole, sachin told me that I have to pay the charges else nothing will happen

I am an old customer of Tatasky and wished to take additional connection
( customer ID : [protected] ). Dealer at Pilani M/s Manoj Traders, Nehru Place, Pilani sold me a Digicomp and sent online message to Tatasky for installation. The Engineer from Jhunjhunu, Mr. Mahesh of Tatasky, Experience Zone, Khemi Sati Road, opp. old bus stand,Ph:[protected], Mobile No: [protected], ( c/o Mr. Hira Lal Mobile No: [protected] ) came for installation on 26th Sept., 2010 , refused to install the digicom sold by Dealer at pilani, installed the one which he brought with himself which had a broken remote taped with all letters unreadable and said that company had packed it that way. When I refused to accept, he insisted that I take as he has installed and asked for payment which I refused as I had already paid for the digicom sold to me by Manoj Traders, Pilani and called the Dealer at Pilani. On insistance of the dealer at Pilani , who talked to his superior, he took back the digicom with broken remote, just connected the one sold by the Manoj Traders, Pilani without connection and also damaged the existing videocon DTH connection and its dish out of position, which he had disturbed as teh cable he brought ws not of enough length. I had to call another cable operator, next day to fix the problem with an added expense of Rs. 300/- and extensive mental harrassment by the engineer Mr. Mahesh from tatasky Jhunjhunu branch. Though I tried calling the helpline number
[protected] ,none of them even lifted the phone nor called back. After persistant calling , I was able to talk to the customer service centre on 28th Sept., 2010 and received an indifferent response and the call was shifted from one person to another over 3-4 minutes. This incident has caused a severe mental stress for about 4-5 hours on 25th Sept., 2010 caused by Mr. Mahesh, Engineer of Tatasky from Jhunjhunu and additional expense of Rs. 300/- for rectifying the damage done by him. Should not tatasky be held responsible for recruiting such service people ? Someone may kindly answer my agony.

Hi,

I have been using Tata sky for more than 2 years. Recently i wanted to add Neo sports and Neo cricket channels to my package (Sports Gold pack). Previously the company used to offer monthly rentals for the same. Recently the company changed its policy by offering a monthly package, but stipulating that the package could not be dropped for a minimum of 120 days (3 months). This essentially means that i have to pay money for 3 months even though i want to view that particular channel only for a month.

The change in the policy by the company is allowing the company an unjust enrichment at the expense of the consumer like me.

I have been a subscriber of TATA SKY since its early days. I was happy with your services initially. However the quality of service that you have been providing have deteriorated in every aspect ranging from technical, quality of the products and customer service. I was about to switch from Tata Sky to a different provider a few months back and I had infact sent you a mail with regard to the same. One of the main reasons why I am forced to send a mail once again is because of the nauseating quality of service that I encountered with one of your call centre representatives yesterday night. The remote of the set-top-box failed for the second time last December and it was replaced on[protected]. It has been hardly one year since I have been using the new remote and the it has failed once again for the third time. I am sure of the fact that I have not dropped the remote even once and there is not even a single scratch on it. Moreover it has been sparingly used as I have been out of my house for on-site work most of the time. I just wonder how you provide such low quality products to the customers. I feel this is the strategy of your company to make money out of customers by providing such low quality spares to the customers. “MAKE MONEY BY PENALISING THE CUSTOMERs” and at last blame it on the customer for the way it is being used.

I spoke to one of your representatives named ABHINAY yesterday. It is very evident from the conversation I had with him that these people are not properly trained even on the basic telephone ethics which need to be followed on a call. At last I was successful in making him understand what exactly was the issue that I was facing and he promised me that a supervisor would get in touch with me within two hours for which the request number 1-[protected] has been raised. It’s now been more than 14 hours since the request was placed and I have not yet received any call from anyone at Tata Sky. I have now made up my mind to migrate to another provider. I do not want to be a part of the company who do not care for their customers. Also each time when there was a software update for the Digicomp the response from the box has become slower every time. One of my colleagues SUNIL.B.S whom I referred to purchase Tata Sky has switched from Tata sky to another provider only because the Digicomp had to be replaced barely 13 months after the installation. Even in terms of channels provided the other DTH providers in India offer a wide range than Tata Sky. In this context I would like to question the SUPERBRANDS COUNCIL on what context was Tata Sky recognized as a Super brand for the year[protected]. Were the customers contacted by the Super brands council before taking such a decision to award Tata Sky with such a recognition. I was and I am a lifelong customer of the Tata Sky who is not happy with the services for the past two years. It is HYPOTHETICAL for such a reputed council to recognize Tata Sky as a Super brand. I would not believe or accept any reason which would explain to me that Tata Sky has maintained the highest standards of product integrity and brand development. I would be more than happy and willing to accept it as a Super brand if they have at least made some efforts to win consumer trust. Vikram Kaushik appeared in front of the customers through Tata Sky appealing and requesting its customers to stay on with the brand and help them improve their services. Such acts by a person who is leading a company does not make any sense to make it a Super brand when nothing substantial has been done to satisfy the customers. I placed a request yesterday for the remote to be replaced for which the reference number is 1-[protected]. It is been almost 11am now and I have not received any call from Tata Sky. This shows how negligent the company is when it comes to their customers. The CEO claims that they have a strong base of over 5 million customers and if this is the kind of attitude the company has towards its customers, then without any doubt the customer base which you enjoy now will slowly erode to your competitors. A new connection is being provided by you now for just Rs.999/-. I have paid more than thrice to get the connection when I installed it and now you want me to spend an average of Rs.350/- every 6 to 8 months as recurring expenditure for the Digicomp and remote. With the new pricing it is very clear that Tata Sky is pushing for subscriber acquisition while the company has no plans in place for customer retention. No company can be successful in the long run without caring for its existing customers. You are now losing me as your life-time customer and in this context I would like to remind Mr.Vikram Kaushik and the new CEO designate Harit Nagpal that it is easy to retain a customer like me while it is extremely difficult to get a new life-time customer for you.

Sir, I have been using TATA sky dish tv for over 3 years. My ID No. is [protected]. If I recharge for Rs.300/- or Rs.200/- it expires soon, so I want to go for one year plan. While contacting the customer call, the call was not responded causing tension and unnecessary billing for telephone. the TATA sky plan is always COSTLY comparing other dish tv services. I want to know in which No. I have to contact them.
Yours sincerely,
Vinayagam Pillai K
Contact No: +91 [protected]

Hi,

I had been rxing problem with the tatsky services for the last 10 day . I had registered my complaint along with the service request both on the customer care help desk as well as on the tatasky home page twice with all the details but after the assurance from call center staff, no engineer had turned up till now to look into the issue. Mentioned below are the details of the same.
Tatasky subscriber id :- [protected]
Service Request No. - 1-[protected]
Problem : No signal is being rxed on the tatsky digicomp.

Please look into it as the response from customer call support is highly disappointing.

thanks @ regards,
mohd. ali khan

MY TATASKY ID IS [protected] .MY SET TOP BOX WAS GOT DEFECTIVE & UP TO 12 DAYA TATA SKY CUSTOMER CARE PEOPLE NOT ATTENDED COMPLAINT & EVEN AFTER PAYING CHARGES THEY DEACTIVATED MY SERVICE.& NO ONE BOTHERING FOR SAME.. PEOPLE WORKING AT PUNE CUSTOMER CARS CENTER ARE VERY AROGANT. I HAVE TO SPEND NEAR ABOUT RS.500/- ON TELEPHONE BILL AS THERE TOLL FREE NO. NOT WKG & SMS NOT RESPONDING. IF I WANT TO TAKE THEMATTTER TO GRAHAK PANCHYAT WHERE I SHOULD CONTACT?
THANKING YOU.

Hi,

My subscriber Id is [protected] and the registered mobile no. is [protected]

Since the month of July we have had a poor reception /signal as soon as the rains began. After regular follow ups at the Tata Sky Call center and online complaint on www.tatasky.com on 21st August 2010 we were promised an engineer visit free of charge as they acknowledged that the fault is from their end. We received three calls by different executives asking us for a repeated explanation about the issue and confirming the visit of the engineer FOC.

The Engineer never visited. And post that we kept trying to follow up with the Call Center no. and it was continuously non responsive, even after waiting for 4-5 minutes and we could not establish contact with them. On Sep 20, 2010 after waiting for 8-9 min on hold an executive responded. She said we did receive the complaint but it was cancelled without us saying anything so. I requested to arrange another visit, on which she said it will be Rs. 350. After multiple reiterations that the fault is on their end and they should charge for it when they promised and not delivered. Her supervisor was stern, pushy and refused to budge on the charges.


Tata Sky’s quality of reception as well as promptness has deteriorated. On every instant that they get they increase subscription charges. The governments idea to introduce DTH was to protect consumers from the menace of Cable Operators and standardized charges. But the scenario seems the complete opposite and they keep inflating prices without any heck and cause. I think they are charging for Amir Khan’s fee and heavy advertising. And new channel added always a new banquet asking for money. While others in the competition may be equally priced but definitely provide better service as we used Airtel for 3-4 months and were happy with the quality.

I would lastly recommend consumers to carefully choose their DTH operator and trust me be were better off with the Cable Wala’s personalized service, value for money delivery.
Please guide us how can we file a case in the consumer court and ask for a refund for the 2 DTH boxes we invested Rs. 8000 for and harassment that we underwent.

Warm Regards,
Mrs Uma Anand/ Ankita

Unsatisfied Consumer!!