Tata Sky Complaints & Reviews

I bought lg 32" lcd on 9th 0ct 2010. with tata sky dth free . Tata sky was comitted to instal the dth setup within 72 hours . but within 72 hours i didn't got any kind of call from their side instead i called them atleast 3 to 4 times meanwhile but i didn't any satisfactory answer.today that is fifth day of purchasing tata sky but even now they are telling that it will take 72 hours or minimum 48 hours . this is an act of misleading to customers & miss comittment at the time of selling . and it is a legal offence too .
i will wait for your installation on today last then i have to complain against Tata Sky in consumer forum .
All of the conversation between me and tata sky customer care executive are recorded by me for evidence of your carelessness.
Vivek
+91 [protected]

I took annual pack on 29 october 2009, Message displays 30 September 2010 it expires ,Again recharged by Rs.200/- now without my consent they have added ESPN & StAR SPORTS ?
Immediately help to UNSUBSCRIBE IT AND THAT TOO FROM the date they charged for it.
My ID no-[protected]

after recharge on switching on the setup box and tv at times ther is a blank screen or it states please wait initalising.omplaint lodged on 09/10/2010 vide complaint no 1-[protected] reminder given on[protected] twice but no response. it seems the culture and promptness with the famed ratan tata group is going with par with others wo do not heed to complaints.

I have a Tata Sky DTH connection since Oct 2007. In apr 2010 I purchased a second set top box on the same subscriber Id [protected] . In the last week of Sept the new Digicomp began to hang and was reset as per instrs of the online tech support. On 3 rd Oct 2010 my new Digicomp stopped powering on and remained on standby mode. I logged a call on 4 th Oct and recd an SMS -
"Your Tata Sky request ref WO No: 1-[protected] is scheduled on[protected]:20 hrs. For any further assistance, our service team can be contacted on [protected]."
When I dialed the given no. I was told the service center is closed down. Next day someone called and when I asked him to come at 6 pm ( as I was at work) he flatly refused despite my telling him that this would be reported to Tata Sky Helpdesk. This did not seem to bother himand no one turned up. Today is 8th Oct and I hav recd 3 more such calls onthe 6thand the 7th and the third this morning committing to reach my residence by 6 pmbut no one turns up. As per the Tata Sky terms the complaints are to be attended within 48 hrs max and here on the fifth day no service.
1. My warrant is not being honored.
2. The subscription charges are conveniently being debited for a dead Digicomp!

Can I get some justice here please.

hi ,

the permanent symbols that come over tata sky screen are the message button and the code

IRRRITATION CAUSED BY MESSAGE BUTTON

since it flashes again and again , on top it causes interruption in viewing , and many times u cant read the full news scrolling on top .
also th e procedure to remove that icon is very hectic and people have to follow a long procedure to remove it , also it takes time upto 30-40 seconds to be removed
AND THE BEST PART IS
when you remove it , it comes again after some time , and you repeat the same procedure

i think tata sky has found a good method to make learn people , how to fight irritation :) : )

NOW SOMETHING ABOUT CODE BUTTON

i think the people from other DTH services are giving money to tata sky people , to flash the code button again and again , everywhere they like on screen , to prevent viewing of any kind of program or news .so to de-motivate the people to watch TV :) : )

I had install Tatasky 8 month before, my Customer ID is [protected]

I am facing problem of no signal from 31-sept, I had made several complain & call on customer care, but I am not getting satisfy answer,

My complain is that I have getting problem of no signal, engineer came to house told me that relocation has to been done, but for that I will be charged, I told engineer that I haven’t install tatasky, nor there is any abstract in front of tatasky dish not I have relocate the dish with my men, than why should I pay for this, thatwise I am sending my complain in writing.

I am receiving call from tatasky , they just ask me for money, when I say no for money, they just cut the phone & update the system saying customer will not pay relocate charges,

I have talk to Mr Amit, Mr Bhagat Mrs Palavi & Mr Omkar regarding this matter and last talk was with sachin tikole, sachin told me that I have to pay the charges else nothing will happen

I am an old customer of Tatasky and wished to take additional connection
( customer ID : [protected] ). Dealer at Pilani M/s Manoj Traders, Nehru Place, Pilani sold me a Digicomp and sent online message to Tatasky for installation. The Engineer from Jhunjhunu, Mr. Mahesh of Tatasky, Experience Zone, Khemi Sati Road, opp. old bus stand,Ph:[protected], Mobile No: [protected], ( c/o Mr. Hira Lal Mobile No: [protected] ) came for installation on 26th Sept., 2010 , refused to install the digicom sold by Dealer at pilani, installed the one which he brought with himself which had a broken remote taped with all letters unreadable and said that company had packed it that way. When I refused to accept, he insisted that I take as he has installed and asked for payment which I refused as I had already paid for the digicom sold to me by Manoj Traders, Pilani and called the Dealer at Pilani. On insistance of the dealer at Pilani , who talked to his superior, he took back the digicom with broken remote, just connected the one sold by the Manoj Traders, Pilani without connection and also damaged the existing videocon DTH connection and its dish out of position, which he had disturbed as teh cable he brought ws not of enough length. I had to call another cable operator, next day to fix the problem with an added expense of Rs. 300/- and extensive mental harrassment by the engineer Mr. Mahesh from tatasky Jhunjhunu branch. Though I tried calling the helpline number
[protected] ,none of them even lifted the phone nor called back. After persistant calling , I was able to talk to the customer service centre on 28th Sept., 2010 and received an indifferent response and the call was shifted from one person to another over 3-4 minutes. This incident has caused a severe mental stress for about 4-5 hours on 25th Sept., 2010 caused by Mr. Mahesh, Engineer of Tatasky from Jhunjhunu and additional expense of Rs. 300/- for rectifying the damage done by him. Should not tatasky be held responsible for recruiting such service people ? Someone may kindly answer my agony.

Hi,

I have been using Tata sky for more than 2 years. Recently i wanted to add Neo sports and Neo cricket channels to my package (Sports Gold pack). Previously the company used to offer monthly rentals for the same. Recently the company changed its policy by offering a monthly package, but stipulating that the package could not be dropped for a minimum of 120 days (3 months). This essentially means that i have to pay money for 3 months even though i want to view that particular channel only for a month.

The change in the policy by the company is allowing the company an unjust enrichment at the expense of the consumer like me.

I have been a subscriber of TATA SKY since its early days. I was happy with your services initially. However the quality of service that you have been providing have deteriorated in every aspect ranging from technical, quality of the products and customer service. I was about to switch from Tata Sky to a different provider a few months back and I had infact sent you a mail with regard to the same. One of the main reasons why I am forced to send a mail once again is because of the nauseating quality of service that I encountered with one of your call centre representatives yesterday night. The remote of the set-top-box failed for the second time last December and it was replaced on[protected]. It has been hardly one year since I have been using the new remote and the it has failed once again for the third time. I am sure of the fact that I have not dropped the remote even once and there is not even a single scratch on it. Moreover it has been sparingly used as I have been out of my house for on-site work most of the time. I just wonder how you provide such low quality products to the customers. I feel this is the strategy of your company to make money out of customers by providing such low quality spares to the customers. “MAKE MONEY BY PENALISING THE CUSTOMERs” and at last blame it on the customer for the way it is being used.

I spoke to one of your representatives named ABHINAY yesterday. It is very evident from the conversation I had with him that these people are not properly trained even on the basic telephone ethics which need to be followed on a call. At last I was successful in making him understand what exactly was the issue that I was facing and he promised me that a supervisor would get in touch with me within two hours for which the request number 1-[protected] has been raised. It’s now been more than 14 hours since the request was placed and I have not yet received any call from anyone at Tata Sky. I have now made up my mind to migrate to another provider. I do not want to be a part of the company who do not care for their customers. Also each time when there was a software update for the Digicomp the response from the box has become slower every time. One of my colleagues SUNIL.B.S whom I referred to purchase Tata Sky has switched from Tata sky to another provider only because the Digicomp had to be replaced barely 13 months after the installation. Even in terms of channels provided the other DTH providers in India offer a wide range than Tata Sky. In this context I would like to question the SUPERBRANDS COUNCIL on what context was Tata Sky recognized as a Super brand for the year[protected]. Were the customers contacted by the Super brands council before taking such a decision to award Tata Sky with such a recognition. I was and I am a lifelong customer of the Tata Sky who is not happy with the services for the past two years. It is HYPOTHETICAL for such a reputed council to recognize Tata Sky as a Super brand. I would not believe or accept any reason which would explain to me that Tata Sky has maintained the highest standards of product integrity and brand development. I would be more than happy and willing to accept it as a Super brand if they have at least made some efforts to win consumer trust. Vikram Kaushik appeared in front of the customers through Tata Sky appealing and requesting its customers to stay on with the brand and help them improve their services. Such acts by a person who is leading a company does not make any sense to make it a Super brand when nothing substantial has been done to satisfy the customers. I placed a request yesterday for the remote to be replaced for which the reference number is 1-[protected]. It is been almost 11am now and I have not received any call from Tata Sky. This shows how negligent the company is when it comes to their customers. The CEO claims that they have a strong base of over 5 million customers and if this is the kind of attitude the company has towards its customers, then without any doubt the customer base which you enjoy now will slowly erode to your competitors. A new connection is being provided by you now for just Rs.999/-. I have paid more than thrice to get the connection when I installed it and now you want me to spend an average of Rs.350/- every 6 to 8 months as recurring expenditure for the Digicomp and remote. With the new pricing it is very clear that Tata Sky is pushing for subscriber acquisition while the company has no plans in place for customer retention. No company can be successful in the long run without caring for its existing customers. You are now losing me as your life-time customer and in this context I would like to remind Mr.Vikram Kaushik and the new CEO designate Harit Nagpal that it is easy to retain a customer like me while it is extremely difficult to get a new life-time customer for you.

Sir, I have been using TATA sky dish tv for over 3 years. My ID No. is [protected]. If I recharge for Rs.300/- or Rs.200/- it expires soon, so I want to go for one year plan. While contacting the customer call, the call was not responded causing tension and unnecessary billing for telephone. the TATA sky plan is always COSTLY comparing other dish tv services. I want to know in which No. I have to contact them.
Yours sincerely,
Vinayagam Pillai K
Contact No: +91 [protected]

Hi,

I had been rxing problem with the tatsky services for the last 10 day . I had registered my complaint along with the service request both on the customer care help desk as well as on the tatasky home page twice with all the details but after the assurance from call center staff, no engineer had turned up till now to look into the issue. Mentioned below are the details of the same.
Tatasky subscriber id :- [protected]
Service Request No. - 1-[protected]
Problem : No signal is being rxed on the tatsky digicomp.

Please look into it as the response from customer call support is highly disappointing.

thanks @ regards,
mohd. ali khan

MY TATASKY ID IS [protected] .MY SET TOP BOX WAS GOT DEFECTIVE & UP TO 12 DAYA TATA SKY CUSTOMER CARE PEOPLE NOT ATTENDED COMPLAINT & EVEN AFTER PAYING CHARGES THEY DEACTIVATED MY SERVICE.& NO ONE BOTHERING FOR SAME.. PEOPLE WORKING AT PUNE CUSTOMER CARS CENTER ARE VERY AROGANT. I HAVE TO SPEND NEAR ABOUT RS.500/- ON TELEPHONE BILL AS THERE TOLL FREE NO. NOT WKG & SMS NOT RESPONDING. IF I WANT TO TAKE THEMATTTER TO GRAHAK PANCHYAT WHERE I SHOULD CONTACT?
THANKING YOU.

Hi,

My subscriber Id is [protected] and the registered mobile no. is [protected]

Since the month of July we have had a poor reception /signal as soon as the rains began. After regular follow ups at the Tata Sky Call center and online complaint on www.tatasky.com on 21st August 2010 we were promised an engineer visit free of charge as they acknowledged that the fault is from their end. We received three calls by different executives asking us for a repeated explanation about the issue and confirming the visit of the engineer FOC.

The Engineer never visited. And post that we kept trying to follow up with the Call Center no. and it was continuously non responsive, even after waiting for 4-5 minutes and we could not establish contact with them. On Sep 20, 2010 after waiting for 8-9 min on hold an executive responded. She said we did receive the complaint but it was cancelled without us saying anything so. I requested to arrange another visit, on which she said it will be Rs. 350. After multiple reiterations that the fault is on their end and they should charge for it when they promised and not delivered. Her supervisor was stern, pushy and refused to budge on the charges.


Tata Sky’s quality of reception as well as promptness has deteriorated. On every instant that they get they increase subscription charges. The governments idea to introduce DTH was to protect consumers from the menace of Cable Operators and standardized charges. But the scenario seems the complete opposite and they keep inflating prices without any heck and cause. I think they are charging for Amir Khan’s fee and heavy advertising. And new channel added always a new banquet asking for money. While others in the competition may be equally priced but definitely provide better service as we used Airtel for 3-4 months and were happy with the quality.

I would lastly recommend consumers to carefully choose their DTH operator and trust me be were better off with the Cable Wala’s personalized service, value for money delivery.
Please guide us how can we file a case in the consumer court and ask for a refund for the 2 DTH boxes we invested Rs. 8000 for and harassment that we underwent.

Warm Regards,
Mrs Uma Anand/ Ankita

Unsatisfied Consumer!!

Dear Sir/Madam

My Name is suyog manohar shinde.and My Tata Sky ID No.[protected]

I have a complane that I have lost my old mobile no.[protected].

In future my process in your company with my new mobile no.[protected]. and in future you contract me my new no. ( [protected] ).

So please you update my new mobile no.in your siystem.

Thanks,

Regard !!
suyog manohar shinde
Mob.no.[protected]

Address: K.C.O.P Distributers, RZ-5, Syndicate Enclave, Raghu Nagar, Dabari More,Pankha Road,New Delhi-110045 (The shop freom where I Purched TATA SKY DTH)

SIR,
I hav purchased a TATA SKY DTH from the above mentioned address on 16th sep.2010 @ Rs.1500. And with this pack they offer me 3months free "SUPER VALUE PACK, SUPER SAVER PACK N LIFESTYLE GOLD PACK" around 130 channels. But when I got installation I found only "SUPER HIT PACK" in my account n even for that I am being charged Rs.5.26paisa/day.

Whatever they promise me Im not getting even a single pack. And I purchased this DTH only bcoz I'll get these benifits(those 3pack).

Second thing they charged me Rs.1500 for set up box, but on the same day. company price was Rs.999. Here again they cheated me... I hav the bill with all the details.

When I contact to the K.C.O.P(Shop) they told me,sir ur package will be later upgraded. So u dont worry.
But when I conf. this with "TATA SKY CUST.CARE" they denied from this and told me, sir there is nothing like that Ur dealer is miss guiding u.

So, now I dont want to use this TATA SKY any more... becoz they hav cheated in price as well as in packages.

So plz help me sir as I am not getting satisfactory response from the cust.care too.

Please Suggest me sir what to do. I am very frustrated wid this. I dont want to use this. I want my money back.
I am waiting for ur valuable suggestion.
Reply ASAP.

MY TATA SKY A/C:[protected]
Ref.Id(given by Cust.care):1-[protected]
Date:16/09/2010
Time:08:30pm


REGARDS:
ANURAG ANAND

I have ordered tatasky though phone booking (order: 1-[protected]) on sep13th morning 8 30
They made promise to install it within 1day or maximum of 48hrs. Even after repeated calling they insisted the same. Now after 48hrs of booking they say they will respond as soon as possible on this. No one is bothered to give a callback on the same. They are raising complaints and saying they need 2-4 hrs to resolve that. The time seems to be creeping up but no one is there to install the device. This is pathetic customer service. I am now regretting of choosing this DTH service.
subscriber id: [protected]
complaint: 1-[protected]

I request the service people not to make false promises and make money.

MySelf Triveni Ravva,

In my house tata sky setup box is not working. On 1st Sep I called to Customer care to complete for tata sky they said today or tomorrow we will come to see.

After two day I given call again they said u not given any complete on 1 st sep i said it’s ok take now, that times also same answer today or tomorrow we will come see.

After few mint one SMS come in my mobile the service will do on 9th Sep.

Again i called to Customer care I said on that day we are not there so please please the need full so they said ok. We will come on Sunday that was 5th sep. on Sunday fully day we are waiting for anyone will come anyone will come but no one is come we are waiting like .

On 6th Sep Monday called to tata sky same answer, finally the person come on 9th Sep only. That day they said in setup box some problems are there so we will come tomorrow.

Today is 15th Sep till a day no body comes to see every day I am giving call to Customer care.

The tata sky service was very worst service I am requesting to all people please please don’t take tata sky take any other disk

Inspite of repeated calls and follow up for a NO SIGNAL problem, TATA SKY has not responded. The service call is to be completed within 48 hrs of complain registration at Tata Sky Helpline. But, this is never abided by. When I called again at their call centre, the senior manager talks but, only assurance is given with no commitment to completing the work.

Such bad service and lack of commitment to customer service is not expected from a reputed company like Tata's.

Hi Sir,
I am Tata Sky subscriber from last 5 years, I like the sevice of Tata Sky. As the Secular country we muslim should have same rights as Hindu's are. You know that Astha, Sansker etc channels are being telecasting 24/7, i respect them, but why is so much partiality for us. Why they donot let us watch Peace Tv. because its a threats for Hindus. and you know its free channel. i request you to please instruct the service provider to provide us peace tv. if you are a hindu please donot ignore.

I had booked a Tata Sky HD connection vide request no. 1-[protected] and subscription ID no. [protected] on 31st Aug, 2010. The transaction money has also been withdrawn by the company. I was promised that the installation would be done within 72 hrs. However, to my utter dismay nothing has been done till now (5th Sept, 2010). Repeated calls to the contact number provided have also been futile with the company postponing the installation date again and again. Kindly look into the matter as soon as possible.

Regards
Dr. P. C. Agarwal
E-mail: dr.[protected]@gmail.com
Ph: [protected]/[protected]