Tata Sky Complaints & Reviews

I had booked a Tata Sky HD connection vide request no. 1-[protected] and subscription ID no. [protected] on 31st Aug, 2010. The transaction money has also been withdrawn by the company. I was promised that the installation would be done within 72 hrs. However, to my utter dismay nothing has been done till now (5th Sept, 2010). Repeated calls to the contact number provided have also been futile with the company postponing the installation date again and again. Kindly look into the matter as soon as possible.

Regards
Dr. P. C. Agarwal
E-mail: dr.[protected]@gmail.com
Ph: [protected]/[protected]

I just dial customer care nos of tatasky which was attented by one of your representative named prakash at about 2:20:36 pm i just talked him about
8:34mins giving him detail of sub id [protected] & phone no with other set top box
digicomp[protected] i was concenerd about how i can get adaptor so,he ask me few question but i could not understand much so i request him to repeat, he get frusted whatever reason may be he wisperd an abusive language which i heared on my mobile
at time of request .so kindly some severe action against him my mobile no through which i made call to him was [protected].i also wanted to know my sub id
for given set top box provided by above digicomp no.so i hope some action will be taken against prakash or i will change my dishconnection dth.

I am writing this just highlight the sorry state of affair of Tata Sky services in Thane(W). Your call centre people or local service support office hardly providing any services to the consumers. My connection is not working properly since 08-Aug-10. I have made repeated requests, written e-mails, called n no of people at your call centre but there is no response and your local office is not ready to attend it.
And to my surprise today I received a SMS(form [protected]) that my complaint has been attended and closed, where as nobody has visited to attend and problem still persists.
*********************
Email written
***********************
Dear Service provider,
Further to my mail below, finally one service engineer visited on 17-Aug-10 and resumed the connection.
Now my connection is connected with dish of my upstairs’ neighbours. Now my Tata sky works only when their digicom is switched on.
Again on 18-Aug-10 I contacted your call centre spoke to one Ms Sushma my complaint was registered (no 1-[protected]) with same tall claims of providing service in next 24 hrs. But till today i.e. 20-Aug-10 (21.00 hrs) nobody has turned up.
If you cannot provide service kindly discontinue my connection.
Thanks
Email written on 15-AUG-10
This is further to my mail dated 11-Aug-10. I am again sending the date & event diary for the
# On 8-Aug-10 complaint lodged for no signal. Got the assurance that it will be attended in next 24 hrs. But nobody turned up for next 48 hrs.
# Again I contacted on 10-Aug-10 and there was the same standard reply that ‘will attend it within next 24 hrs’.
# Again I contacted on 11-Aug-10 call centre at 17.00 hrs, and I was assured that at least I will get a call from some higher up in next 4 hrs. Nobody contacted even in next 24 hrs.
# On 12-Aug-10 got a contact with one of your service engineer (Mob. No.[protected]), but he said because of personal reasons he can not come but will send somebody from his office. But again nobody turned up. Again called on your helpline no. and with the Mersey of TATA SKY I was connected to one SENIOR of your call centre “Mr. SAGAR”. He again assured that I will get a call in next 4 hrs. But as usual again there was no call back.
# Again I contacted on 13-Aug-10 at 17.00 hrs, spoke one Mr. RAHUL and repeated the whole story, also requested him to connect me to MR. SAGAR, he checked and refused to do so, but assured that my complaint will be attended in next 24 hrs and also I will get a phone call in next 4 hrs.
Guess “Did I receive a call ? Answer is very simple “NO”.
# Finally on 14-Aug-10 with great Mersey of God and Tata Sky, one service engineer came. He worked in his own style. Wire was broken from one or two points. We asked him to replace the wire ( I am ready to pay for this ). But without listening he went on putting the multiple joints. Resulted in solving the problem but with poor quality of signal. But still I was thankful to TATA sky for solving the problem.
# Now to my surprise today on 15-Aug-10, the problem is back to square one. Again the link has broken, there is no signal, again TATA SKY is not working.
I am feared of going through the same pain for one full week again to contact and get the problem solved and that too just for few hrs.
My question is :
(1) Is this the way of working of Tata sky?
(2) Is this the standard of service support of Tata Sky?
(3) Is this the attitude of Tata sky call centre people, service engineers and above all the SENIORs?
(4) Is there anybody in this whole organisation who is really concerned about customer care?

Its better to get rid of Tata sky and disconnect the connection for ever.
Kindly look in this matter seriously.

Since 20 days i m not the getting the proper signal quality from my Tatasky. Picture blur, installs, overlap and ultimately message comes out of that digicomp is not receiving any signal. Many times complaints at customer care tollfree no. but of no use. Problem continues to occur. No satisfactory response from Tatasky.

I HAVE USED TATA SKY FOR FOR ALMOST 4 YEARS NOW , I HAVE SHIFTED HOMES SO I CAME UNDER THE RELOCATION ACT , I REALIZED THAT I WAS NOT GETTING HALF OF THE CHANNELS , SO I CALLED UP THE TECHNICIANS , AND HAD TWO DIFFERENT ONES WHO CAME AND COULDN'T GET THE JOB DONE AND I WAS REFEREED THE HELP LINE NUMBER WHICH DONT WORK HALF OF THE TIME , I MANAGED TO GET IN TOUCH WITH THE CUSTOMER CARE OFFICERS FOR 3 DAYS IN A ROW AND FELL FOR THEIR ANSWERS THAT I WILL GET HELP WITHIN 24 HRS AND I REALIZED AFTER 3 DAYS THAT ITS JUST A SCAM , THE OFFICERS JUST LIE EVERY TIME AND GIVE FALSE PROMISES , THEY JUST TRY TO INCREASE U R PHONE BILL OR FINISH THE BALANCE IN U R PHONE ..... DO NOT BUY TATA SKY .

It is highly painful to realise that a reputed company like TATA sky is so irresponsible and unproffessional. I want to upgrade my package and have been trying to contact the customer care through all possible means spending around Rs200 on my mobile, and precious six hours, but of no avail. These irresponsible people should be sued in the consumer court for their callous attitude and all people should be advised to not to subscribe TATA sky, but to go for other better options.
My TATA sky ID no is [protected]. If there is any integrity left, they should contact me on my RMN

Sir,
We have paid all our fees up to date and yet the screen displays that your "Digicard is not properly inserted". We do not desire to insert any Digicard however easy it may be to you.

Please send us a service engineer.

Bonani Roy Choudhury
(M) [protected],
Address: 317, Joginder Garden, Sector BB10, Behind Kasba Siemens, Kolkata - 700107

dear sir/madam,
i am a coustomer of tata sky since last 4 years at Dharmanagar, Tripura. Very recently i am being tranferred to Belonia, Tripura.Before my departure i had personally contacted to disconnect earlier connection and necessary formalities for reconnection at the new place was made. ID No;[protected] was assigned on 18th july and i was told that within a day or two the installation will be made. Very surprisingly the work is not yet done till today i.e.6th August,2010 . this is really heartening from a professionally managed company like TATA SKY LTD. I hope the team would come forward for ensuring better services in future.
sincerely yours,
Dhruba Charan Hota,
Assistant Professor in Commerce,
Belonia College, Belonia
South Tripura:799155
email ID : [protected]@gmail.com

Sir,
I am a subscriber of tata sky since 4/5 years. My subscription no is [protected]. I have made a complaint last week the complaint no. is 1-[protected]. also made several telephone calls to the customer care executives. but i feel to inform you that nobody bother to attend the matter till today @ 10.50 Am. Please do the needful and oblige.
Thanks & Regards
Rajan Menon
Mob.No. [protected]

I had told my local dealer to recharge for Rs 1100 on 28/04/2010 for which he gave me a slip and said that recharge will be done. Today when my tv was disconnected i got to know that he had not done the recharge don't know where the money went. On asking him he said he had done the recharge and the amount is used already.
When i made him speak to the tata sky customer care, the customer care said that the recharge is not done and the dealer said he'll do the recharge now itself.
I told him that i do not want the recharge now i'll move to the consumer court as its been 3 months since i have asked him to do the recharge..

My ID is [protected]..
Ph: [protected].

I didnt recharge my Tata Sky TV for 2 months as i was out of country. when i am back i just wanted to ercharge. but saw that there is no signal coming to my receiver. so after a great struggle i called Tata SKY customer care and reached mr. rajesh (from ccs). He reached my ID through my mobile number then he said some steps to repair the problem. but didnt work. As there is no signal coming. He then asked me to recharge my ID number as they will cut 350 rs for a visit of an engineer. I asked why shoul i pay a default of Tata sky which i am suffernig. he replied after 1 year warranty ends and customers should pay for these visits of engineers. It was an amazing conversations with this gentleman from Tata sky while i was insisting him why do i pay of a visit of an engineer in my own even we dont know what is the problem. then he cut the phone. i hope it was recorded and any other executive will see this rude service! to a customer. and i suggest my delhi collleagues to not to gp for Tata sky tv services as they will suffer. I will stop using Tata sky services and will buy immediately an another service provider.

Dear sir,

Before some days i'have forgetten to take topup of my tata sky so company dis countinue my services but yesterday i have diposited amount for 6 month recharge sceme service to tata sky exprience zone raja park jaipur but still my services not start so we all are very angry becoz customer care executive not attanding call about that so pls try to take any action aggaint tata sky company or can we submit the complaint to Jaipur cort if tata sky company will gave me help asap so i agreed but if not take extremely action so i'll be choose legal action.....

My Tata Sky Account no.-[protected]

Regards
Santosh Kumar Sharma
+91-[protected]

I am customer of TATASKY sevice residing at Mulund/ Mumbai city. My next recharge to the TATA SKY was due on may 2011 but my service was discontinued by TATA SKY on 22/07/2010 with unknown reason. TATASKY's IVRS number is hopeless. There is no responsible person available in TATA SKY who can solve my problem. I have spoken to many numbers of people on TATA SKY on [protected] like Ashish, Anil etc etc. but they will not solve your problem. It seems that I have invited trouble by paying money to TATASKY. I did blunder taking TATA SKY service of DTH. They have cheated me. They are 420 people.Before complete disconnection at random (even though i have lot of balance amount in TATASKY account) they have suddenly disconnected four movie channel. On asking the reason for this they kept silence.I feel like lodging police complaints against TATASKY service for cheating me as there is nobody in TATASKY for redressal of complaints.

I have recently bought a Tata Sky Set-Top Box along with my new apartment in Sector 4 Vaishali, Ghaziabad. I had called uo the Tata Sky customer care no. on 10.07.10 and requested them to install the Set-top box at my residence. A Tata Sky Engg. came and cheked the system but he did not install the system reasoning weak signal and that he does not have the required instruments to complete the installation. He promised us to come back the following day. Since then, it has been 4 days and I have been calling Tata Sky Customer Care No. every day for completion of my installation, but everytime they are only giving some or the other excuses and committing it to be completed within the day.
No body from Tata Sky has reverted back so far.

Sir,

I had booked a new DTH connection, of Tata Sky, online on date 02/07/2010. After booking I have not received the hardware until I called to Tata Sky, after that I received the hardware through courier on date 09/07/2010 (8 days after booking). The hardware I received, was already registered to another person in different city. So when I tried I was unable to online register with that hardware (with Digicomp and Digicard No.). I also have called so many times to costumer care (around 2.5 hrs talked) but still problem has not been solved. I have complained about this problem to local Gwalior Dealer (From where I received hardware). He said that there is no problem, and advised me to complete my installation, after that he will solve the problem. He sent an engineer and completed the installation on Sunday 11/07/2010, and also gave me subscribers ID [protected], but again when I tried to register with this subscriber ID then againm I found that this ID has already been registered in the name of some other person whose name is Prateek Tyagi. Now after all these headaches I would request you to kindly have a look into this matter as it has been a matter of tension for me. Its an earnest request to resolve out the matter as soon as possible.


With due regards
Dinesh Kumar Verma
[protected]
dinesh.[protected]@gmail.com

My name Is Aditya Sharma and I have been using Tata Sky as my DTH service operator for the past 2 years.. my account id is [protected]. It has been 10 days since my digicom is not working..had been notified to the customer service thru emails and phone calls but nobody has come yet to rectify it and Tata Sky has been charging my daily rent for services which I am unable to see.. my digicom was replaced in April 2010 and I had to pay 500 rs for that now they are again asking me to pay this amount in case if there is any fault in that.. also I got my account recharged for 500 on 30june which shows 74 negative balance on 12july. There is a deduction of 350 for visit charges which never happened.. there has been several cases o[censored]nnecessary charges in last two years.. Nobody bothers in customer service and field team to take action to fix these problems..keep saying that it will be done and reversed..field team says somebody will come in 48-72 hrs whenever they communicate with me.. I m sick and tired now cause of these services..like to get rid of them at the same time like to teach them a lesson so that such stealing from customers can be stopped.. please advise.. I can be contacted @[protected]..

We have installed the Tata Sky digicomp provided by the Society which was purchased about one and half year before. But on installation the digicomp never started. We have lodged the complaint with the Tatasky Help line attended by Ms Varsha (?) on 28/06/2010 at about 22.30 hrs and the Complaint no [protected] was given to us, saying that the engineer will attend the complaint within 24 hours. Nothing has happened since then. My old age parents are waiting for the TV to start. We are facing lot of loneliness and hope that our Complaint will be attended at the earliest. Or we may have to escalate to elsewhere ..?
My address for the present complaint is as followos:
Shri Rajneesh Mehta, Flat No 605, Chanakya Cooperative Housing Society, Raheja Township, Malad (East),
Mumbai - 400 097 Telephone : 28770102 and [protected] (Kindly contact on our Mobile no as the same is attended all the time the other number is of office hence attended only at officehours (btn 09.00 am to 10.00 am only on Sunday)

Awaitting for the early attendence.
Thanks and best Regards
Rajneesh Mehta

MY SUBS ID IS [protected] AND I AM USING T.S.P SINCE LAST 2 YRS. I HAVE ONE T.S.P AND ONE T.S.N CONNECTION. I RELOC FROM ASSAM TO JABALPUR AND TATA PPL ARE NOT REGISTERING RELOC REQUEST DUE TO MY AC DEACTIVE. I CALLED THE TATA PPL TO INFO THEM ABT THE RELOC ON 26 JUN 2010 BUT THEY WANT ME TO RECHARGE THE AC FIRST THEN ONLY TAKE THE RELOC INSTL REQUEST. THEREFORE AFTER SPK TO THE LOUSY STAFF OF THE TATA SKY CALL CENTRE I DECIDED TO THROW THEIR DISH AND STB AND GO FOR AIRTEL CONNECTION SINCE I WAS ABT TO SUBS TO MEGA PACK OF TATA SKY WHICH WILL COST INFACT MORE THAN THE NEW AIRTEL CONNECTION. SO THE AT AT TATA SKY HEAD OFFICE OPEN YR HEAD AND RECORDS....U HAVE LOST ONE MORE CUSTOMER. I SPIT ON YR BRAND. NOT RECOM FOR ANY SANE CUSTOMER...LOUSY PIC QUALITY AND SERVICES.

Hi,

On 13th of June 2010, I had requested a connection on Tata Sky at my Rented Flat (Details of which are: Flat No.3, Plot No.32, Vishal Sneh Society, Bombay Sappers Colony, Wadgaon Sheri, Pune - 411014.).
I had been asked to made a payment of 1599 INR which I made Immediately through my Tata Card - Credit Card on Phone at around 19:15 on 13th June 2010 itself and I had been promised that installation will be completed within 48hrs and I will be contacted for appointment also.
Till the evening of 15th June 2010 no appointment was made, installation was still a distant dream. When I started calling customer care on[protected] from the morning of 16th June 2010 response was not at all pleasing despite the Service Level Agreement – SLA (Committed 48hr) was well breached and on every occasion my call was put on hold for long durations and minimum 10 minutes of hold seems to be a regular affair. When I started complaining about it, respondent promised me to call back but even that didn’t happen.
Today on 17th June 2010 at around 10:20 AM I received a call stating that I will again receive a call from installation department for appointment and installation will be done in the next 48hr, since they have received the request on 16th June 2010.
Now, no one seems to be taking the responsibility of breaching the SLA. Its look like Tata Sky is offering me a favor by giving me a service despite receiving money from my side they no shame for giving a pathetically slow service.
Call records can be checked for the complaints that I have made, since call centers record all communications for training purpose. My details are given below:
Name: Aniruddha Das
Registered Number: [protected]

I.D. No [protected]; Tata Sky Dish TV
Antenna fell down from its place. Complaint not recorded by Mr Rakesh and his Senior Ms Tanvi by disconnecting the phone.(Tel No [protected])
I have paid for AMC and was clearly told over phone that all types of repairs would be done free of cost.
Only my dish antenna got unfixed in our society. Whose reponsibility would it be if it fell on someone ?
Such famous companies should keep commitments
The antenna is lying unattended outside and the responsibility is that of tata sky. They should get it repaired within 24 hrs