Tata Sky Complaints & Reviews

I Register the request for Remote on 14 Mar and every day I was commited that your compain will be handled with in 24 hours and our engineer will call you.
They don't provide any local number for Customer support and always I have to call STD number and I spend lot of time and Money but no adequet response received only False promisses.

Need your support for Justice

Thanks
Atul Bansal
Mob [protected]

I have purchased a TATA Sky DTH on 08 March 2010 vide their Invoice no AG01563803/2009 dated 09 March 2010. I received by courier the Digicomp. I called up TATASky Helpline and registered on 17/3/10 morning whereon I was given a Reg No and an ID. I received an SMS from TATASky saying that my installation was scheduled for 1830 on 17/3/2010. I also received a call from the installation engineer at around 5 pm on the same day saying that he would be there within one hour. The service person did not come. I called him up at least 4 times, but he did not pick up my call. I sent him an SMS telling him that I was waiting and was he coming. He had the indecency not to reply.

TATASky is very efficient in selling its product. Took only minutes. But thereafter it is truly TATA (ironic self description, isn't it?). Why should I continue to even get installed a product which will be attended to by the same service person for any service issues later. His service will be as good as his installation. I have already told their helpline to take back the Digicomp they sent me and to return my money.

Apparently here is a setup which sells and then SCOOTS. They do not believe in training their service persons to keep up a commitment or to be ethical by answering the telephone. I regret that I went for this purchase.

I was having a Tata Sky DTH connection. I was having the annual subscription of Super Saver pack which expired on 8th March.
I got a call from Tata Sky person Deepak on 11th March in which he told me that the same package will cost Rs. 3025/= while the same last year was Rs. 2600/=. I asked him that I will better disconnect the connection and look for alternate service provider. He offered me a package of Rs. 2650/= in which I will continue getting all the channels I was viewing currently except some english entertainment channels like Star Movies, HBO, CNN. I especially asked him if I will continue to get the business and Kids channel. He told me that they will remain as-it-is. Additonally we will start geting more Hindi entertainment channels like Colors, Zoom etc.
I agreed for that and ask him to send their agent to collect the money and activate the same package. After I paid 2700/= and got the package activated, I found that the business channels like NDTV-Profit, Zee Business and kidz channel like Pogo are not available.
I called up the call center and they told me that these channels are not patt of the package. I ladged a complaint (complaint # 1-[protected]) after talking to their supervisor Sushil Sharma.
I asked them to refund my money and I will like to disconnect the connection. They didnt agreed to refund the money.
They collected the money from me by giving wrong information. Now they want to penalize the consumer by not refunding the money.

Please help in getting my money back from Tata Sky.

I have been a Tatasky DTH subsciber for over three years now. Whein moved to Hyderabad from Mumbai, I had called the call centre for installation of the dish on the terrace of my building, in 2008. During installation, the technician was informed to fix the dish alongwith other existing dishes on the higher location in the terrace as it was within easy reach should anyone wishes to damage the dish. The person did not listen to it and fixed it on the wall of the terrace. Later on I lost signals and on checking, I found that the dish was damaged as I had suspected it may earlier. I called up their helpdesk and explained the nature of the problem. Though it was rectified within reasonable time, I was charged for the technicians visit which was actually not required if the earlier technician had heeded my suggestion during installation. I had been regularly following up with their call centre on this matter and have been only given false assurances by people who responded to my calls but no resolution till date.
It seems that Tatasky or their employees have started to sense that they do not need any further business and have therefore become completely insensitive to customer requirements, oblivious of the fact that there are multiple other service providers with identical, if not better technology and customer interface, to choose from.

I wish to forewarn all unsuspecting prospective customers of Tatasky DTH to be careful before they proceed with their selection of Tatasky and suggest that they relook into their options before they take a decision, especially in current context as Tatasky is trying to armtwist me into paying for their technicians mistake, knowing very well that important programmes such as IPL is currently being aired. This is quite unethical as you may also view as and should be taken view of very seriously indeed.

I have a tata sky connection from last 4 years. Since early 2009 a very pecuilar problem started coming up where every day in afternoons (between 1 - - 3 pm) the service will suddenly go out saying that the digicom is not receiving signal. The service sometimes would resume at later evenings or sometimes not until we spoke to customer care. Once CC was approached they would first try to advice self help to sort the matter but when is was not rectified (as in most cases) they would raise a complain and attend it with their technicians to come and do some small things and set it right charging us Rs. 350 for that and a waranty period of 3 months. The matter continued like this several times and then they started coming up with advicing us to take an annual AMC for some payment amount which would cover our problem. We did not go for that and at one time they replaced out digibox with charges paid to solve the matter.
The matter seems to revive again and again and it is specially starts before any mega event in TV like the IPL, film fare awards, some good movie etc.

I feel these are money making tactics of TataSky clearly as they are monitoring the problem everytime... b'cos otherwise why full morning we could see all the programs and suddenly before the IPL starts in afternoon today the digibox does not get a signal. This happened also y'day in the evening before the IPL opening ceremony. The more surprise was that I recharged Rs. 1550 for a south saver pack for half year just y'day and this has happened. On contact with the engineer he says to raise the complaint in customer care and get it rectified . When i told him the problem we face he says that we need to again change the digibox which was only done on September 2009 and he says the warranty period is over.

This is sure pressure for tatasky trying to make money from its customers by distrubing services and also putting pressure for either AMC contracts or change of equipement on chargable basis and chargable service.

I do not expect such cheating behaviour from a reputed company like TATA... this is shameful and also request you to take this matter forward for me to sort out the problem for us to get a better service for the payment I make regularly.

We are totally fed up and want to change our service to other DTH providers but that would again cost us a lot.

Please help us to get a better and un interrupted service for our DTH from TataSky.

Thanks

Regard

Chitore

Hello Sir,

This is to inform you that on 6th of march (at night) we were processing for recharge of tata sky
for the amount of 300rs in the user name "swati1" during process a sum of rs .300 has been
deducted from my power club card no.--AL80S[protected] against tata sky dth recharge.

Further after deduction from my power club card no. the pin(the 16 digit pin no.) has not been alotted
the matter may please be verify at your end and arrange to credit the same in my power club card no.
AL80S[protected]

Thanking You
Swati.

Dear Tata Sky Satellite Dish staff,

I am writing to complain about the selection of TV programs on these days. I was enjoying many of the programs you used to provide on Star World, Zee Cafe like
"Everyone Loves Raymond"
"King of Queens"
"According to Jim" and even 'Seinfeld", but now they are NO WHERE to be found on the afternoon shows nor in the evening. What has happened to these series? I really enjoyed them?

Now all I can find is "Desperate Housewifes", Bones, Heroes, and its repeated all day from morning until night. Could you please change your line-out and at least vary it some. I like "Friends" BUT EVERY HOUR ON THE HOUR!!???????? Thats ridiculous!!! DO you not know how to VARY YOUR SHOWS!!!! THIS IS BORING!!!!!!!!! This is really frustrating for a paying customer.

I do enjoy "America's Funniest Video's but now those are all just Repeats of the same show. I also enjoyed "Sherlock Holmes on the History channel but now those are all re-runs.

BY the way I loved the line up the last few weeks on Zee Studio (Channel 349) that had a daily viewing of "Jane Ayre", "Pride and Prejudice", "Vanity Fair". I believe it was on at 1pm daily over the last several weeks. I LOVED IT!! PLEASE DO MORE OF THIS KIND OF THING!! And could you TAKE OFF THE "Guthy Renker" video products and PUT SOMETHING ELSE ON INSTEAD! THIS IS BORING!!!!!!!!!!

Thanks for listening to my complaint and thanks for taking action if possible!,
An unsatisfied TATA SKY customer!, Rhonda

There is not even a single Christian channel in TATASKY DTH.When ever the customer care is been contacted ,they give only political promises .So it is high time to add Christian channels like SHALOM TV, GOD TV.

Monthly charges are very high. They are charging chargeing for channels on group of channels basis. If any person wants to see zee tv, soni tv, colour tv, any sport channel or any english channel then he have to pay charges as per their group. Because TATA sky had kept these channel in separate-separate group.

Instead of paying for individual channel, he has to pay charges for group of channels and beas higher cost. You are request to look into the matter.

My ID :[protected]

Payment through online made on 25/02/2010 for Rs275 as per following amount transfer detail .But still activation has not taken place even after the lapse of 18 HRS :

25-Feb[protected]Feb-2010) TO TRANSFER CCA[protected]IG17619589 TRANSFER TO [protected] 275.00


Pls have a look and recharge it as per my confirmation of above payment conformation .

Regds,

Ramesh Kumar Das
Contact No. :[protected]

I was using Tatasky services for the last two years. All of sudden the service was disconnected without any notice instead of pre paying for 1 full year. When i contacted Taty sky helpline, i was told that i have been blaclisted for some transmission of signal. I am a retired person and do not understand this musch of technology. When asked them for a refund, i was denied saying WE DO NOT REFUND ANY MONEY. If there has been any violation on my behalf it is the duty of the service provider to provide details. Strange though they do not want to share details as well. Is this a way to just dupe people of their hard earned money without willing to provide any service.

Hello All,

I have got Tatasky as a compliment when I bought a Samsung LCD 32". The Tatasky was installed and was working fine for last 1 and half year. Offlate the first 15 channels are Scrambled hence I logged a complaint with Tatasky who called promptly after the SLA Time.

I was asked if I was at home and we have to perform troubleshooting steps, I was on the way to go for shopping I returned back home to perform troubleshooting hoping to resolve the issue.

The lady I spoke was not competant and was seeking assistance from the fellow collegue very often (thats not the major concern).

I was asked to do a master reset which I did and after doing that the Signal Strenght was 60% and Signal Quality was about 80% (a bit less than that) and the channels were still scrambled. I was told that an engineer will be sent to the site to check and fix the issue but I had to pay Rs 350 for the visit which is totally not acceptable. I was also told that the subscription charges I pay every month is only towards the chanels I view and not for service.

My point is that I should get the quality service for what I pay for and if I am not getting it Tatasky should ensure that I get the best value for money. This is happening for couple of months I am not getting quality service for the money I pay over and above that I have been asked to pay Rs 350 to get the issue fixed which is something that I want you to look into and help.

Regards,
Ramesh

Hi,

My subscriber ID [protected] in the name of Chirantan Mukherji is a long standing relationship with Tata Sky. Although the initial years has been good service but due to very unprofessional and poorly managed illogical processes of Tata Sky, as a customer, I stand aggrieved and disappointed.



On the 3rd of Feb, 2010 I had recharged my account through the Tata Sky webpage for Rs 450 using the Internet Banking route. Although the bank processed the transaction successfully on the 4th of Feb (vide payment ID[protected], when I lodged a complaint (vide complaint number-1-[protected]) with Tata Sky on the 10th Feb, 2010 I was asked to wait for 72 hours for their feedback. This, when I have given the transaction ID of the ICICI Bank payment. I failed to understand why.

Even after 24 hrs when no one from Tata Sky called me at my registered mobile number, I called the customer care back and they transferred my call to the escalation desk, where I was told that they will check with Tata Sky’s third party called “Bill Desk” and let me know the status.

Today, I got a call from the escalation dept of customer care that the amount of Rs 450 has been received and credited to Bill Desk. However, due to some fault this was not credited to Tata Sky.

They ensured me that I will get the refund of Rs 450 within the next 10 calendar days. I do not know why this should take that long.

When I asked whether they will keep my account active, during the waiting period if I do not recharge, they politely refused saying they cannot. Again, the fault of money not reaching Tata Sky is completely Tata Sky’s fault because of their faulty processes. This kind of recharge problems happen quite frequently.



As a loyal customer of Tata Sky I can only say that quality of service is at question and they are interested in new connections but not in maintaining existing ones.



I have taken a conscious decision to switch to a different DTH service provider, being completely harassed by Tata Sky’s errant processes. I seek a final redressal with the company, failing which I will post my experience with the Consumer for a.



Thanks and regards,

Chirantan Mukherji.

This is with reference to a shocking handling of online payment by Tata Sky. My ordeal goes like this.

1. On 02-Feb-10 (before due date), self logged into my tata sky account to make a online re-charge directly from my ICICI Bank Account.

2. The transaction started and once the amount got debited from my account, the provider response said " The transaction failed due to unknown reason.

3. I immediately got in touch with Tata Sky and told them not to disconnect my connection as the payment is already made and the transaction has failed. They asked me to mail the details to support team who will revert back. No assurance was given to me for the connection to be available.Mail was sent on 03-Feb-10.

4. My connection was disconnected saying " I have not paid the dues", on shouting at them, one Ms. Priyadarshini came online and temporarily charged Rs 75. I told her that she should put more money, as I am sure the money will exhaust in 1-2 days. She assured she would take care of the issue.

5. I got a revert two days on 05-Feb-10, that transaction has failed and that money will get credited back in 5-7 working days. Service Request Reference Number of Tata Sky : 1-[protected]

6. On 10-Jan-10, I noticed that amount has still not come and only one day was left for the connection to be disconnected. I called tata sky again and told them no to disconnect and to follow up and get the payment into my account. Again assurance, that they will inform some concerned bangalore team and get back.

7. On 11-Jan-10, the connection was terminated again. On speaking to one Mr. Srikanth, he says the issue is not his domain (Tata Sky Domain), since bill desk has not processed it. On asking him, what I should do, he says it's for bill desk to pay and we tata sky are no way responsible. He curtly said that if i want to continue services, i pay the amount needed. He was so curt, that he asked me to go to any forum, papers and complain. I even asked him to follow up with Bill desk, he said i will take request that's all, but it's not mandatory for them.

Till date I have received no money, no call from tata sky. I am running behind bill desk now to get the money and no one is taking any responsibility.

Primarily it's the responsibility of the Service provider to ensure money is credited back in case of failed transactions. It seems the law is not there or it's being vaguely implemented.

Please help and i request all users of Tata sky to be aware that tata sky does not help in any way for failed transactions. So think twice before making any internet transactions. They are behind money and behave worser than some companies which first ask to pay before the complaint is even addressed.

Be careful about taking TATA SKY itself.

I am one of their oldest customer and even have tata sky plus. They customer handling at times is so poor and their handling of this case is

I am shocked by this. Please help me get justice.

Anoop

I AM A TATSKY SUBSCRIBER WITH SUBSCRIBER ID [protected]. WE HAD SUBSCRIBED FOR THE ACTIVE ENGLISH PACKAGE FOR A MONTH JUST FOR TRIAL PURPOSE. I HAVE TO SAY IT WITH GREAT REGRET THAT I AM NOT AT ALL SATISFIED WITH THE SERVICE PROVIDED AND AM COMPLETELY DISAPPOINTED EVEN BY YOUR CUSTOMER CARE SERVICE. WE HAVE BEEN FACING SOME PROBLEMS REGARDING THE USAGE OF ACTIVE ENGLISH AND WE CONTACTED YOUR CUSTOMER CARE FOR SOME HELP QUITE A LOT MANY TIMES BUT WERE NOT PROVIDED WITH ANY SATISFACTORY HELP. I HAVE TO SAY IT WITH GREAT PAIN AND REGRET THAT I WOULD LIKE TO DISCONTINUE YOUR SERVICE BECAUSE OF SUCH DISAPPOINTED SERVICES.

I purchased 2 Tatasky connections in Jan 2010 from different dealers in Vasant Kunj, New Delhi. I was told that the set top box are the latest available and from the latest stock.
The person who came from Tatasky also did not tell us that now MPEG4 set top boxes are being sold at the same price as the one purchased by us.
On taking up the matter with Tatasky directly they told us that it is a dealer problem and the set top boxes have been activated so they cannot change the same.
I would like to take this matter strongly with Tatasky and would like to get my set top boxes changed to MPEG4 compliant boxes.
Also, I would not like other consumers be cheated on the same.

Jagdish Bhola
Ph - [protected]

I have paid annual subscription for all channels on Tatasky and was receiving the same. Recently Tata sky have discontinued DD Tamil channel -Podigai, a free channel, without any notice or intimation
This is against the terms of the agreement
My id is [protected]
G.Ramdas, Chennai

On website "www.tatasky.com" there is no option to pay renewal subscription through Internet Banking. I went through the instructions given in 'Ways to Recharge' (through by Credit Card), but I could not find any such option to pay through Internet Banking. Then I contacted on helpline[protected], but was not clarified and no proper guidance was received. Tatasky Ltd. has to investigate the matter and make available the 'recharge through Internet Banking' facility to subscribers.

We are extremely sorry to note that the DD Podhigai channel is not available from today onwards without any intimation[13/01/2010]. We are depending on this Govt channel for correct news. Earlier also you have withdrawn this channel for a few days and restored it subsequently. It is regretted that instead of adding a new channel they have withdrawn an important channel that too during our important festival PONGAL which should be restored immediately.

I am new to tata sky .there is no doubt about the service offered by tata sky.I only request u to please add Qtv and peace tv in packeges.Because i am watching these channels from very long time.
Kindly look into the matters.