Tata Sky Complaints & Reviews

Sir,

I had booked a new DTH connection, of Tata Sky, online on date 02/07/2010. After booking I have not received the hardware until I called to Tata Sky, after that I received the hardware through courier on date 09/07/2010 (8 days after booking). The hardware I received, was already registered to another person in different city. So when I tried I was unable to online register with that hardware (with Digicomp and Digicard No.). I also have called so many times to costumer care (around 2.5 hrs talked) but still problem has not been solved. I have complained about this problem to local Gwalior Dealer (From where I received hardware). He said that there is no problem, and advised me to complete my installation, after that he will solve the problem. He sent an engineer and completed the installation on Sunday 11/07/2010, and also gave me subscribers ID [protected], but again when I tried to register with this subscriber ID then againm I found that this ID has already been registered in the name of some other person whose name is Prateek Tyagi. Now after all these headaches I would request you to kindly have a look into this matter as it has been a matter of tension for me. Its an earnest request to resolve out the matter as soon as possible.


With due regards
Dinesh Kumar Verma
[protected]
dinesh.[protected]@gmail.com

My name Is Aditya Sharma and I have been using Tata Sky as my DTH service operator for the past 2 years.. my account id is [protected]. It has been 10 days since my digicom is not working..had been notified to the customer service thru emails and phone calls but nobody has come yet to rectify it and Tata Sky has been charging my daily rent for services which I am unable to see.. my digicom was replaced in April 2010 and I had to pay 500 rs for that now they are again asking me to pay this amount in case if there is any fault in that.. also I got my account recharged for 500 on 30june which shows 74 negative balance on 12july. There is a deduction of 350 for visit charges which never happened.. there has been several cases o[censored]nnecessary charges in last two years.. Nobody bothers in customer service and field team to take action to fix these problems..keep saying that it will be done and reversed..field team says somebody will come in 48-72 hrs whenever they communicate with me.. I m sick and tired now cause of these services..like to get rid of them at the same time like to teach them a lesson so that such stealing from customers can be stopped.. please advise.. I can be contacted @[protected]..

We have installed the Tata Sky digicomp provided by the Society which was purchased about one and half year before. But on installation the digicomp never started. We have lodged the complaint with the Tatasky Help line attended by Ms Varsha (?) on 28/06/2010 at about 22.30 hrs and the Complaint no [protected] was given to us, saying that the engineer will attend the complaint within 24 hours. Nothing has happened since then. My old age parents are waiting for the TV to start. We are facing lot of loneliness and hope that our Complaint will be attended at the earliest. Or we may have to escalate to elsewhere ..?
My address for the present complaint is as followos:
Shri Rajneesh Mehta, Flat No 605, Chanakya Cooperative Housing Society, Raheja Township, Malad (East),
Mumbai - 400 097 Telephone : 28770102 and [protected] (Kindly contact on our Mobile no as the same is attended all the time the other number is of office hence attended only at officehours (btn 09.00 am to 10.00 am only on Sunday)

Awaitting for the early attendence.
Thanks and best Regards
Rajneesh Mehta

MY SUBS ID IS [protected] AND I AM USING T.S.P SINCE LAST 2 YRS. I HAVE ONE T.S.P AND ONE T.S.N CONNECTION. I RELOC FROM ASSAM TO JABALPUR AND TATA PPL ARE NOT REGISTERING RELOC REQUEST DUE TO MY AC DEACTIVE. I CALLED THE TATA PPL TO INFO THEM ABT THE RELOC ON 26 JUN 2010 BUT THEY WANT ME TO RECHARGE THE AC FIRST THEN ONLY TAKE THE RELOC INSTL REQUEST. THEREFORE AFTER SPK TO THE LOUSY STAFF OF THE TATA SKY CALL CENTRE I DECIDED TO THROW THEIR DISH AND STB AND GO FOR AIRTEL CONNECTION SINCE I WAS ABT TO SUBS TO MEGA PACK OF TATA SKY WHICH WILL COST INFACT MORE THAN THE NEW AIRTEL CONNECTION. SO THE AT AT TATA SKY HEAD OFFICE OPEN YR HEAD AND RECORDS....U HAVE LOST ONE MORE CUSTOMER. I SPIT ON YR BRAND. NOT RECOM FOR ANY SANE CUSTOMER...LOUSY PIC QUALITY AND SERVICES.

Hi,

On 13th of June 2010, I had requested a connection on Tata Sky at my Rented Flat (Details of which are: Flat No.3, Plot No.32, Vishal Sneh Society, Bombay Sappers Colony, Wadgaon Sheri, Pune - 411014.).
I had been asked to made a payment of 1599 INR which I made Immediately through my Tata Card - Credit Card on Phone at around 19:15 on 13th June 2010 itself and I had been promised that installation will be completed within 48hrs and I will be contacted for appointment also.
Till the evening of 15th June 2010 no appointment was made, installation was still a distant dream. When I started calling customer care on[protected] from the morning of 16th June 2010 response was not at all pleasing despite the Service Level Agreement – SLA (Committed 48hr) was well breached and on every occasion my call was put on hold for long durations and minimum 10 minutes of hold seems to be a regular affair. When I started complaining about it, respondent promised me to call back but even that didn’t happen.
Today on 17th June 2010 at around 10:20 AM I received a call stating that I will again receive a call from installation department for appointment and installation will be done in the next 48hr, since they have received the request on 16th June 2010.
Now, no one seems to be taking the responsibility of breaching the SLA. Its look like Tata Sky is offering me a favor by giving me a service despite receiving money from my side they no shame for giving a pathetically slow service.
Call records can be checked for the complaints that I have made, since call centers record all communications for training purpose. My details are given below:
Name: Aniruddha Das
Registered Number: [protected]

I.D. No [protected]; Tata Sky Dish TV
Antenna fell down from its place. Complaint not recorded by Mr Rakesh and his Senior Ms Tanvi by disconnecting the phone.(Tel No [protected])
I have paid for AMC and was clearly told over phone that all types of repairs would be done free of cost.
Only my dish antenna got unfixed in our society. Whose reponsibility would it be if it fell on someone ?
Such famous companies should keep commitments
The antenna is lying unattended outside and the responsibility is that of tata sky. They should get it repaired within 24 hrs

I am having supersaver pack and sports goldpack as addotional. I want to delete the additional pack and add sports platinum pack as fresh additional pack. I, m not able to follow the symtem rather i don't have time to spend for it. Please do the needfull immediately.

Thanks.
A s das/ruma das
Id [protected]

i want change & edit my tatasky id profile. please help & details my E-mail ID : kedar.[protected]@gmail.com
Kedar Nath Patra
At.- Kasba Egra, Ward no. 5, P.O.+P.S.- Egra, Dist.- Purba Medinipur, Pin-721429

I saw your campaign on TV to write directly to [protected]@tatasky.com and I thought of giving it a try. Let me know if you are really serious about "Write Directly to CEO" campaign or it is just a marketing gimmick?

3 people in my company have switched from Tata Sky to other service providers because of the way you are managing your customers. It might be a small number but it does tell a story if customer matters to Tatasky.

I have 3 Tatasky connection - One at my home and 2 for my parents and grand parents. Seeing your treatment, I am also planning to switch to other service providers. Of course the only reason I am giving a second thought is because of the set top box cost involved in switching.

I thought of shooting my grievance directly to your CEO and check his response before I make final decision and also warn all my friends who have been thinking about getting a Tatasky for their home.

Here's my list…..
1. The cost of the same package keeps increasing every year without any new value being added to that package. How do you justify that?
2. The new channels are ALWAYS paid channels in Tatasky while it is free in other service providers. Whenever a new channel is available, you always bundle 3-4 channels for Rs 45 per month while it remains free in other service providers schemes. What happened to your CEOs message "To be Competitive and Best DTH Service Provider in India" pledge?
3. You keep sending promotional SMSes without our permission and in spite of my number being in Do Not Disturb Registry. Is that not a breach of privacy?
4. Your site is always over loaded and your call center folks encourage everyone to pay over phone. How do you justify your increase in charges when you cant even keep your site up and running.
5. "Setup box is sold to the customer and belongs to the customer." That’s what your call center folks say when someone wants to return the set top box or complains about set top box. If that's the case, how can you update the software without the permission of the user? Moreover, you update the software to have more space for your promotions and during channel switch.
6. We are paying for the service so that we can watch channel and not your Ads. With new software update, every channel switch takes 30% of screen space to show your Ads. How can you start showing Ads without our permission?
7. With this software update, it takes 2 clicks to go to a channel. First click will show the channel in a small box with your promotional material beside it. Only on second click, it shows the channel full screen. That’s called keeping Customer's Interest ahead of anything else….
8. Tatasky even make a frame around the screen and show the ad while watching channels like Discovery, Nat Geo etc. "Wow! I always wanted to pay Tatasky to usurp my screen space so that I can watch their Ads and pay them as well."
9. As if we are not yet fed up, an yellow message alerts keeps showing at the top of the screen indicating some serious notifications from your side. Clicking on it tells you to "Subscribe to Learn English" promotions. You definitely know what is caring for customer.
Don’t you think it should not show any promotional material apart from the account information without our permission?
10. My phone number is registered with NATIONAL DO NOT DISTURB registry. In spite of that Tatasky folks don’t hesitate to give you a call to sell their Tata Sky Plus. When you tell them that your number is "DO NOT DISTURB" Registry, they will say sorry and disconnect only to give you another call the very next day for Tata Sky Plus. And this goes on….
I never knew DND Registry was for everyone EXCEPT Tatasky.

Now it’s your CEOs turn to address issues rather than choosing to start some other marketing gimmick somewhere else.

Still

The problem is not solved your service is really pathetic as compared to other DTH operators.
The local customer care center had fitted faulty DIGICOMP & they have bated that if our DIGICOMP is faulty we will give 1000 bugs & when they realized their mistake they are neglecting to replace the DIGICOMP.Your CCE had called me & asked me to recharge the AC but how can i trust TATA SKY as they are unable to solve a minor problem & not capable of problem solving.I have to undergo mental harassment from TATA SKY.Still no one is ready to help as if TATA SKY doesn't need Customer.Since last 15 days everything is out of control of TATASKY.Is TATASKY capable of solving 1 customers complaint or not???????

On Fri, May 28, 2010 at 11:32 AM, SWAPNIL PATIL <[protected]@gmail.com> wrote:

Dear Concern,

We have facing Picture quality problem since your engineer changed our digicomp which was faylty( power on problem)
a week bur nobody is bothered for our help.Is this the service provided by Tatasky????
The service quality is very poor.If tatasky concerns about customer kindly get back ASAP otherwise i will say goodbye to tatasky..

thank you.

Regards,
Swapnil
[protected]

----- Original Message -----
From: rajneesh madhok
To: [protected]@trai.gov.in ; [protected]@trai.gov.in ; [protected]@trai.gov.in
Cc: TATA SKY
Sent: Saturday, June 05, 2010 11:50 AM
Subject: Unfair Trade Practices by Tata SKY Ltd.


To Speed Post June 5, 2010
The Chairman,

Telecom Regulatory Authority of India

Mahanagar Doorsanchar Bhawan,

Jawahar Lal Nehru Marg (Old Minto Road)

New Delhi-110002



SUBJECT: HIGHHANDEDNESS BY TATA SKY WITH SUBSCRIBERS
SUBSCRIBER NO. [protected]
Sir,

I, Rajneesh Madhok resident of B-xxx/63, Nehru Nagar, St. No. 2, Railway Road, Phagwara is unfortunately become the customer of Tata SKY Ltd and got one Tata Sky connection with One Add on Facility.

Sir, from the day one Tata Sky has been doing highhandedness with the customer, Though the commitment and the payment for the connection has been made on annual basis and the commitment of no other charges had been made by the dealer who collected the amount from me and this is in the knowledge of Tata Sky Ltd.

1. As the payment on annual basis has been made to Tata Sky on Dec 26, 2009 the details are as under:

COMMITMENT MADE BY TATA SKY Annual Package with ADD ON-Installation free
Payment made to M/S Happy Satelite & Telecom, Opp. Amar Guest House, Near Bhagat Singh Chowk, Phagwara Gate, Jalandhar Contact No.[protected],[protected] E-mail: [protected]@hotmail.com

Paid @ Rs 125 per month for *12 months = 1500=00

Paid Rs 450/= for Life Style Gold Pack anuual charge = 450=00

Paid Rs 3025 for annual Subscription for Super Saver pack = 3025=00

New Digicomp Charge = 1599=00

Total amount paid on Dec 26,2009 6574=00

Payment made to Happy Satelite, Phagwara Gate, Jalandhar. On my repeated requests though company admitted that the amount has been received by Tata Sky as I am explaining but no receipt has been paid to me. The only receipt the dealer provided was the New Digicomp Bill. Kindly visit:

http://broadbandforum.in/dth-cable-fm-iptv-cas/56527-tata-sky-fraud-name-non-sta...⇄

2. Though the above-mentioned commitment had been made by TATA SKY but Tata Sky to harass consumers is deducting from the amount deposited in advance to the company and Tata Sky is playing Tricks to extort more and more money from the customers.

3. Current Balance as on June 5, 2010 is Rs 709=61 and the Due date is 26/10/2010. The Broad day light robbery to fill the pockets

4. It is requested to TRAI to kindly look in to the matter when the annual subscription for the already running and Add-on Connection has been paid then why this dodging attitude.

5. Tata Sky is no applying the guidelines framed by TRAI and so the commitment and the deposits made by the customer in advance for annual subscription is being hotch-potched.

6. That if Tata Sky had any objection to the commitment made then why the payment had been received in advance from the customer on annual basis. Rather to give relaxation to the customer.

7. It is prayed that Tata Sky should execute the committed deal and should not harass the customer by deducting the amount deposited in advance on annual basis.

8. Kindly direct Tata Sky not to execute one sided agreement, the company is not authorized to take decision unilaterally by enhancing the monthly subscription on the committed deal and deducting the amount as promised in the deal. This is highhandedness with the customers.

9. Kindly direct to Tata Sky not to indulge in Unfair Trade practices adopted by them.

Thanking you,

Yours sincerely,



Rajneesh Madhok,

B-xxx/63, Nehru Nagar,

St. No. 2, Railway Road,

Phagwara-144401 (Pb)

Ph:[protected]O), 268210 (R),[protected]

Tele-fax:[protected]; E-mail: [protected]@yahoo.com; [protected]@bsnl.in

Hi –

I am not sure whether this email will make a difference but I am still going to try – I come from the city of Jamshedpur and being a Tata City, I have always respected the company for the amazing trust they have build amongst their stakeholders.

However all that got shaken yesterday because of the really bad experience I had with TataSky. Here is a summary

I have just moved from Gurgaon to Hyderabad and had requested a relocation support from the company. I was promised (I have a sms) that the technician will take my call at 5 PM. I got a call from the local office at 3 PM that the technician is on its away and should be there anytime now. I was delighted – However I guess that was premature. There was no sign of the technician till 5:30 PM. Then I decided to call the call-centre and they said he is on the way and should be there by 6:00 PM . They gave me the number of the technician – who confirmed the same.

6:15 happened – there was no sign of the technician. I once again called the call center and they said He is outside your house and should be there in 2 mins …6:30 – Same story ; 7:00 PM same story… I tried calling the technician and he had switched off his mobile phone .. I called the central call centre – they tried to find out what happened and said they will ensure the technician is there by 7:30 PM. 8:00 PM there is no one to be seen – The call centre guy now says he cant to do anything the thing will be fixed only on Monday.

It is 2:30 in the afternoon on Monday and there is no sign of any technician – I am just completely frustrated with the service. I mean the long years of trust that the group has built is completely shattered now. I just think it was a wrong decision to go for tata sky …

You not only wasted my Sunday but also shattered my trust by your blatant lies …

My customer id is [protected]

Ref:- Tata Sky Customer ID no. [protected], complaint with service

This is bring to your notice the appalling service I received from Tata Sky in the last few days. I've been a subscriber with you since 2007 & I have never had an issue with the service provided by Tata Sky, untill now.

My Tata Sky service hasnt been working for the last one & a half week & I've made several calls to your call centre but there's been a lapse in the service I've received. On the 23rd of May 2010, when I called, I was given a WO 1-[protected] & I received an SMS stating that an engineer would visit my residence at 1.00 pm IST on the 24th of May 2010. No one visited my residence & no one from your end bothered to call me to inform me of the same.

Again, on the 24th of May 2010, when I called in to complain, I was informed that the WO was scheduled for the 25th of May 2010 for 1.00 pm IST & not the 24th of May. Is there an issue with your systems that you're sending SMS' to your customers giving an incorrect date? I was assured by your call centre agent that someone will visit my residence at 1.00 pm IST on the 25th of May & I would get a call before the engineer visits my residence.

Today, no one bothered to call me nor did the engineer visit my residence. When I called your call centre, I was informed that the engineer visit was re-scheduled for 7.00 pm IST today. Again no information from your end that this was re-scheduled to another time. Please understand how inconvinient it is for working people when your complany doesnt bother to inform your customers. When I called the call centre & asked for the engineer to visit my residence on priority today, he visited my residence. After checking my Tata Sky set top box, he stated that the box needed to be changed as there was a technical fault with the box. He also mentioned that there will be a charge of Rs.350 which will be deducted from my account balance for the replacement as the set top box was out of warranty.

I was informed the 1st time when I called that a charge will be levied on me only if there is a minor issue with my Tata Sky connection & not if the issue is major. If the entire set top box is replaced, then this is a major issue.

When I called the call centre later, I was informed that the charge of Rs.350 that will be deducted within 24 hours is for the service engineer visiting fees. Why is there so much inconsistency in the information being provided by your call centre. Why can you be honest with your customers? Also, there has been no physical damage to the set top box & this is a defect with the box itself.

Please note: I am not willing to pay Tata Sky for the no service I've received 1stly. You will not credit my account for the lapse in service for the days the service wasnt working & the delay caused by your end to get my Tata Sky fixed. I will also not be paying you the Rs.350 for the service engineer visit fees/the replacement of the set top box. I'm not sure now why you are charging me this fee on account of the inconsistency in information I've got from your call centre.

When I called your call centre at about 3 pm today, I was told that the call centre doesnt have the authority to do anything & that I will receive a call back in 2 hours from the back office team on my complaint. The call was receved by me at 7 pm (4 hours later) from a Zafar who claims to be a Senior Supervisor.

Now, I'm informed that since the charges have been levied on my account, I will need to call the call centre again only once I'm charged the amount & then the case will go to the back office team to validate the case & see what can be done. Why is your complaint process so cumbersone & so customer unfriendly?

Till now, there's no confirmation given to me about what's happening with my complaint. All I'm told is to call back to check on what's happening. I am quite tired of calling Tata Sky again & again & if my issue is not fixed, I would really like to cancelmy services with you as I'm dis-satisfied with the customer service provided to me & the level of ownership each one I speak to has taken in order to resolve my issue.

If nothing can be done from your end, please let me know what the cancellation procedure is & how I can return the set top box. In any case, in the last 3 years, your service doesnt work in the rainy season & gives a lot of trouble.

Awaiting response to my email.

Anish

I returned one set top box to Tata sky, since they wisely made me to place the second order promising they will cancel the first order. it's more than 20 days i am sending mail they are not responding it. Seems they are not going to pay back the amount.

Name: Avinash Thakare
ID:[protected]
contact no.: [protected]
Subject:complaint about declaration of winner
Dear sir,
i have played the satans gold game in active wizkids.i sent my top score on[protected] and i am top scorer no.1 position till today 7.5.2010 at 10:00 AM in the game guru list.but,you did not displayed my name as a winner,instead you declared the name of 9th position participant as winner which was not true.also,i have not won SATANS GOLD previously,so,as per the rules you should declare my name as winner of SATANS GOLD OF 7-5-2010.please,check all of your records and then immediately declare me winner and inform me of this.i have also contacted via helpline numbers but they told to email to the main office about this.my previous reference number is SR[protected] for this due date is 8.5.2010 and SR[protected] for this due date is 10.5.2010 but their is no contact with me till today 11.5.2010 and i have also send two email to the tata sky. please help me.
THANKYOU,
AVINASH THAKARE

Dear Sir,
Tata sky has increase its subscription rate up to Rs.160 from Rs.125 without giving prior notice to customer now if i am dis agree
i can not change company because i have to use tata sky dish only
please foreword my complain to related services. Thank you
dhiren

While recharging my membership account of Tata Sky, I was informed that if I paid full year membership fee , I could get a Polo Watch for Rs 499/ only. I opted for the same. The watch was delivered to me, but it was found to be defective. When I complained on their Toll free mnumber, they took up with the dealer and they sent me a parcel purportedly containg a replacement watch. But the Courier started demanding some money in the name of Octroi, or something, whiich I was not supposed to pay. On my refusing to pay, he took away the watch.
I have since complained thrice to their toll free number, but they are of no help. Posting a complaint on Tata Sky Website is proving to be an impossible task. My three attenmpts at different times have proved futile. Their Website or Call centre is not able to give me any other contact. It is their call centre which has suggested me to post a complaint on this Website.
My Subscribe i.d. is [protected].
Ashish Jain

From last four months we are unable to view are services properly. We have not get the permanent solution from the customer care service of tatasky.We have done more than 5 complaints in last three months , but not recieve the satisfactory result from the tata sky end. For replacing the system they are asking for extra charges.We need appropriate action for relief.