Tata Sky Complaints & Reviews

I saw your campaign on TV to write directly to [protected]@tatasky.com and I thought of giving it a try. Let me know if you are really serious about "Write Directly to CEO" campaign or it is just a marketing gimmick?

3 people in my company have switched from Tata Sky to other service providers because of the way you are managing your customers. It might be a small number but it does tell a story if customer matters to Tatasky.

I have 3 Tatasky connection - One at my home and 2 for my parents and grand parents. Seeing your treatment, I am also planning to switch to other service providers. Of course the only reason I am giving a second thought is because of the set top box cost involved in switching.

I thought of shooting my grievance directly to your CEO and check his response before I make final decision and also warn all my friends who have been thinking about getting a Tatasky for their home.

Here's my list…..
1. The cost of the same package keeps increasing every year without any new value being added to that package. How do you justify that?
2. The new channels are ALWAYS paid channels in Tatasky while it is free in other service providers. Whenever a new channel is available, you always bundle 3-4 channels for Rs 45 per month while it remains free in other service providers schemes. What happened to your CEOs message "To be Competitive and Best DTH Service Provider in India" pledge?
3. You keep sending promotional SMSes without our permission and in spite of my number being in Do Not Disturb Registry. Is that not a breach of privacy?
4. Your site is always over loaded and your call center folks encourage everyone to pay over phone. How do you justify your increase in charges when you cant even keep your site up and running.
5. "Setup box is sold to the customer and belongs to the customer." That’s what your call center folks say when someone wants to return the set top box or complains about set top box. If that's the case, how can you update the software without the permission of the user? Moreover, you update the software to have more space for your promotions and during channel switch.
6. We are paying for the service so that we can watch channel and not your Ads. With new software update, every channel switch takes 30% of screen space to show your Ads. How can you start showing Ads without our permission?
7. With this software update, it takes 2 clicks to go to a channel. First click will show the channel in a small box with your promotional material beside it. Only on second click, it shows the channel full screen. That’s called keeping Customer's Interest ahead of anything else….
8. Tatasky even make a frame around the screen and show the ad while watching channels like Discovery, Nat Geo etc. "Wow! I always wanted to pay Tatasky to usurp my screen space so that I can watch their Ads and pay them as well."
9. As if we are not yet fed up, an yellow message alerts keeps showing at the top of the screen indicating some serious notifications from your side. Clicking on it tells you to "Subscribe to Learn English" promotions. You definitely know what is caring for customer.
Don’t you think it should not show any promotional material apart from the account information without our permission?
10. My phone number is registered with NATIONAL DO NOT DISTURB registry. In spite of that Tatasky folks don’t hesitate to give you a call to sell their Tata Sky Plus. When you tell them that your number is "DO NOT DISTURB" Registry, they will say sorry and disconnect only to give you another call the very next day for Tata Sky Plus. And this goes on….
I never knew DND Registry was for everyone EXCEPT Tatasky.

Now it’s your CEOs turn to address issues rather than choosing to start some other marketing gimmick somewhere else.

Still

The problem is not solved your service is really pathetic as compared to other DTH operators.
The local customer care center had fitted faulty DIGICOMP & they have bated that if our DIGICOMP is faulty we will give 1000 bugs & when they realized their mistake they are neglecting to replace the DIGICOMP.Your CCE had called me & asked me to recharge the AC but how can i trust TATA SKY as they are unable to solve a minor problem & not capable of problem solving.I have to undergo mental harassment from TATA SKY.Still no one is ready to help as if TATA SKY doesn't need Customer.Since last 15 days everything is out of control of TATASKY.Is TATASKY capable of solving 1 customers complaint or not???????

On Fri, May 28, 2010 at 11:32 AM, SWAPNIL PATIL <[protected]@gmail.com> wrote:

Dear Concern,

We have facing Picture quality problem since your engineer changed our digicomp which was faylty( power on problem)
a week bur nobody is bothered for our help.Is this the service provided by Tatasky????
The service quality is very poor.If tatasky concerns about customer kindly get back ASAP otherwise i will say goodbye to tatasky..

thank you.

Regards,
Swapnil
[protected]

----- Original Message -----
From: rajneesh madhok
To: [protected]@trai.gov.in ; [protected]@trai.gov.in ; [protected]@trai.gov.in
Cc: TATA SKY
Sent: Saturday, June 05, 2010 11:50 AM
Subject: Unfair Trade Practices by Tata SKY Ltd.


To Speed Post June 5, 2010
The Chairman,

Telecom Regulatory Authority of India

Mahanagar Doorsanchar Bhawan,

Jawahar Lal Nehru Marg (Old Minto Road)

New Delhi-110002



SUBJECT: HIGHHANDEDNESS BY TATA SKY WITH SUBSCRIBERS
SUBSCRIBER NO. [protected]
Sir,

I, Rajneesh Madhok resident of B-xxx/63, Nehru Nagar, St. No. 2, Railway Road, Phagwara is unfortunately become the customer of Tata SKY Ltd and got one Tata Sky connection with One Add on Facility.

Sir, from the day one Tata Sky has been doing highhandedness with the customer, Though the commitment and the payment for the connection has been made on annual basis and the commitment of no other charges had been made by the dealer who collected the amount from me and this is in the knowledge of Tata Sky Ltd.

1. As the payment on annual basis has been made to Tata Sky on Dec 26, 2009 the details are as under:

COMMITMENT MADE BY TATA SKY Annual Package with ADD ON-Installation free
Payment made to M/S Happy Satelite & Telecom, Opp. Amar Guest House, Near Bhagat Singh Chowk, Phagwara Gate, Jalandhar Contact No.[protected],[protected] E-mail: [protected]@hotmail.com

Paid @ Rs 125 per month for *12 months = 1500=00

Paid Rs 450/= for Life Style Gold Pack anuual charge = 450=00

Paid Rs 3025 for annual Subscription for Super Saver pack = 3025=00

New Digicomp Charge = 1599=00

Total amount paid on Dec 26,2009 6574=00

Payment made to Happy Satelite, Phagwara Gate, Jalandhar. On my repeated requests though company admitted that the amount has been received by Tata Sky as I am explaining but no receipt has been paid to me. The only receipt the dealer provided was the New Digicomp Bill. Kindly visit:

http://broadbandforum.in/dth-cable-fm-iptv-cas/56527-tata-sky-fraud-name-non-sta...⇄

2. Though the above-mentioned commitment had been made by TATA SKY but Tata Sky to harass consumers is deducting from the amount deposited in advance to the company and Tata Sky is playing Tricks to extort more and more money from the customers.

3. Current Balance as on June 5, 2010 is Rs 709=61 and the Due date is 26/10/2010. The Broad day light robbery to fill the pockets

4. It is requested to TRAI to kindly look in to the matter when the annual subscription for the already running and Add-on Connection has been paid then why this dodging attitude.

5. Tata Sky is no applying the guidelines framed by TRAI and so the commitment and the deposits made by the customer in advance for annual subscription is being hotch-potched.

6. That if Tata Sky had any objection to the commitment made then why the payment had been received in advance from the customer on annual basis. Rather to give relaxation to the customer.

7. It is prayed that Tata Sky should execute the committed deal and should not harass the customer by deducting the amount deposited in advance on annual basis.

8. Kindly direct Tata Sky not to execute one sided agreement, the company is not authorized to take decision unilaterally by enhancing the monthly subscription on the committed deal and deducting the amount as promised in the deal. This is highhandedness with the customers.

9. Kindly direct to Tata Sky not to indulge in Unfair Trade practices adopted by them.

Thanking you,

Yours sincerely,



Rajneesh Madhok,

B-xxx/63, Nehru Nagar,

St. No. 2, Railway Road,

Phagwara-144401 (Pb)

Ph:[protected]O), 268210 (R),[protected]

Tele-fax:[protected]; E-mail: [protected]@yahoo.com; [protected]@bsnl.in

Hi –

I am not sure whether this email will make a difference but I am still going to try – I come from the city of Jamshedpur and being a Tata City, I have always respected the company for the amazing trust they have build amongst their stakeholders.

However all that got shaken yesterday because of the really bad experience I had with TataSky. Here is a summary

I have just moved from Gurgaon to Hyderabad and had requested a relocation support from the company. I was promised (I have a sms) that the technician will take my call at 5 PM. I got a call from the local office at 3 PM that the technician is on its away and should be there anytime now. I was delighted – However I guess that was premature. There was no sign of the technician till 5:30 PM. Then I decided to call the call-centre and they said he is on the way and should be there by 6:00 PM . They gave me the number of the technician – who confirmed the same.

6:15 happened – there was no sign of the technician. I once again called the call center and they said He is outside your house and should be there in 2 mins …6:30 – Same story ; 7:00 PM same story… I tried calling the technician and he had switched off his mobile phone .. I called the central call centre – they tried to find out what happened and said they will ensure the technician is there by 7:30 PM. 8:00 PM there is no one to be seen – The call centre guy now says he cant to do anything the thing will be fixed only on Monday.

It is 2:30 in the afternoon on Monday and there is no sign of any technician – I am just completely frustrated with the service. I mean the long years of trust that the group has built is completely shattered now. I just think it was a wrong decision to go for tata sky …

You not only wasted my Sunday but also shattered my trust by your blatant lies …

My customer id is [protected]

Dear sir,

My Tatasky Ac no. is [protected].From last 15day i am trying to change my current pack from supersaver which is costing Rs.275/month to super value which costs Rs 200/month.
But after i given a call to helpline no[protected], they receiving my call but within 2sec calls is getting disconected,and this is happened with me number of times,i also used different mobile to call this...

Ref:- Tata Sky Customer ID no. [protected], complaint with service

This is bring to your notice the appalling service I received from Tata Sky in the last few days. I've been a subscriber with you since 2007 & I have never had an issue with the service provided by Tata Sky, untill now.

My Tata Sky service hasnt been working for the last one & a half week & I've made several calls to your call centre but there's been a lapse in the service I've received. On the 23rd of May 2010, when I called, I was given a WO 1-[protected] & I received an SMS stating that an engineer would visit my residence at 1.00 pm IST on the 24th of May 2010. No one visited my residence & no one from your end bothered to call me to inform me of the same.

Again, on the 24th of May 2010, when I called in to complain, I was informed that the WO was scheduled for the 25th of May 2010 for 1.00 pm IST & not the 24th of May. Is there an issue with your systems that you're sending SMS' to your customers giving an incorrect date? I was assured by your call centre agent that someone will visit my residence at 1.00 pm IST on the 25th of May & I would get a call before the engineer visits my residence.

Today, no one bothered to call me nor did the engineer visit my residence. When I called your call centre, I was informed that the engineer visit was re-scheduled for 7.00 pm IST today. Again no information from your end that this was re-scheduled to another time. Please understand how inconvinient it is for working people when your complany doesnt bother to inform your customers. When I called the call centre & asked for the engineer to visit my residence on priority today, he visited my residence. After checking my Tata Sky set top box, he stated that the box needed to be changed as there was a technical fault with the box. He also mentioned that there will be a charge of Rs.350 which will be deducted from my account balance for the replacement as the set top box was out of warranty.

I was informed the 1st time when I called that a charge will be levied on me only if there is a minor issue with my Tata Sky connection & not if the issue is major. If the entire set top box is replaced, then this is a major issue.

When I called the call centre later, I was informed that the charge of Rs.350 that will be deducted within 24 hours is for the service engineer visiting fees. Why is there so much inconsistency in the information being provided by your call centre. Why can you be honest with your customers? Also, there has been no physical damage to the set top box & this is a defect with the box itself.

Please note: I am not willing to pay Tata Sky for the no service I've received 1stly. You will not credit my account for the lapse in service for the days the service wasnt working & the delay caused by your end to get my Tata Sky fixed. I will also not be paying you the Rs.350 for the service engineer visit fees/the replacement of the set top box. I'm not sure now why you are charging me this fee on account of the inconsistency in information I've got from your call centre.

When I called your call centre at about 3 pm today, I was told that the call centre doesnt have the authority to do anything & that I will receive a call back in 2 hours from the back office team on my complaint. The call was receved by me at 7 pm (4 hours later) from a Zafar who claims to be a Senior Supervisor.

Now, I'm informed that since the charges have been levied on my account, I will need to call the call centre again only once I'm charged the amount & then the case will go to the back office team to validate the case & see what can be done. Why is your complaint process so cumbersone & so customer unfriendly?

Till now, there's no confirmation given to me about what's happening with my complaint. All I'm told is to call back to check on what's happening. I am quite tired of calling Tata Sky again & again & if my issue is not fixed, I would really like to cancelmy services with you as I'm dis-satisfied with the customer service provided to me & the level of ownership each one I speak to has taken in order to resolve my issue.

If nothing can be done from your end, please let me know what the cancellation procedure is & how I can return the set top box. In any case, in the last 3 years, your service doesnt work in the rainy season & gives a lot of trouble.

Awaiting response to my email.

Anish

I returned one set top box to Tata sky, since they wisely made me to place the second order promising they will cancel the first order. it's more than 20 days i am sending mail they are not responding it. Seems they are not going to pay back the amount.

Name: Avinash Thakare
ID:[protected]
contact no.: [protected]
Subject:complaint about declaration of winner
Dear sir,
i have played the satans gold game in active wizkids.i sent my top score on[protected] and i am top scorer no.1 position till today 7.5.2010 at 10:00 AM in the game guru list.but,you did not displayed my name as a winner,instead you declared the name of 9th position participant as winner which was not true.also,i have not won SATANS GOLD previously,so,as per the rules you should declare my name as winner of SATANS GOLD OF 7-5-2010.please,check all of your records and then immediately declare me winner and inform me of this.i have also contacted via helpline numbers but they told to email to the main office about this.my previous reference number is SR[protected] for this due date is 8.5.2010 and SR[protected] for this due date is 10.5.2010 but their is no contact with me till today 11.5.2010 and i have also send two email to the tata sky. please help me.
THANKYOU,
AVINASH THAKARE

Dear Sir,
Tata sky has increase its subscription rate up to Rs.160 from Rs.125 without giving prior notice to customer now if i am dis agree
i can not change company because i have to use tata sky dish only
please foreword my complain to related services. Thank you
dhiren

While recharging my membership account of Tata Sky, I was informed that if I paid full year membership fee , I could get a Polo Watch for Rs 499/ only. I opted for the same. The watch was delivered to me, but it was found to be defective. When I complained on their Toll free mnumber, they took up with the dealer and they sent me a parcel purportedly containg a replacement watch. But the Courier started demanding some money in the name of Octroi, or something, whiich I was not supposed to pay. On my refusing to pay, he took away the watch.
I have since complained thrice to their toll free number, but they are of no help. Posting a complaint on Tata Sky Website is proving to be an impossible task. My three attenmpts at different times have proved futile. Their Website or Call centre is not able to give me any other contact. It is their call centre which has suggested me to post a complaint on this Website.
My Subscribe i.d. is [protected].
Ashish Jain

From last four months we are unable to view are services properly. We have not get the permanent solution from the customer care service of tatasky.We have done more than 5 complaints in last three months , but not recieve the satisfactory result from the tata sky end. For replacing the system they are asking for extra charges.We need appropriate action for relief.

I purchased Tatasky in Ranchi, But Now a days I am working in Patna That,s by Tata Sky complet Component Carry with me from Ranchi to Patna, Now, I want to Start Tata Sky Dth Sevice in Patna at my Home, So, How will i get services of tata sky in patna , Please Confirm & Understand Me as soon as possible,

Your's Faithfully,
Ranjit Kumar
Tata Sky ID : - [protected]

DD PODIGHAI A TAMIL TV CHANNEL WAS GIVEN EARLIER ALONG WITH THE SOUTH JUMBO PACK. THE GREEDY TATA SKY, HAS NOW WITHDRAWN THIS CHANNEL AND ADDED IT AS PART OF ACTIVE CHANNELS AND THEY AIM TO FURTHER LOOT THE VIEWERS WITH ADDITIONAL SUBSCRIPTIONS.

for last 2 weeks i am complaing that there is problem in video trasmission of only COLORS channel ,.first they try to repair from customer care but all in vain. Then they are telling that they will send service engineer who will charge servicing fees .According to customer care,there may be problem with set top box. My qustion is that if there is any probleem with SET TOP BOX, other channels would have been affected. I have told cutomer care that if you are sending service engineer then he must do the job free of cost as problem is from your side .So they are nor registering thecomplaint for repairing .MY subscriber ID is [protected].My name is RUPON SINHA .MOBOLE NO[protected]

Sir,

I am TATA SKY user from last 2 yrs.
TATA SKY DTH is not displaying Free To Air Channel SAAM MARATHI (channel by sakal Group)

When contacted to TATA SKY, I heard that this channel is not being viewed by many and thus not added to any of the package.

This channel is available on all leading DTH operators. Failed to understand why TATA SKY is not showing this channel.

No proper justification by company.

Regards,
Shailesh

i have an tatasky connection in my room.but i am not getting proper services from teir service service centre.for service purpose their peoples are not coming with in time.picture and sound quality is not 100% prcent perfect.some time its not even 30% also.I am looking a solution for this issue.

sir
i have shop in bhadravathi ihad recharged the tatasky through oximall.com the of tatasky NO [protected] through oximall i got pin NO [protected] the customer saying i donot have register mobile no
please help me in these case tellme the suggestion
can i do through my phone or not
if it is yes please tellme thruogh my email

My recharge was due as on 8/03/2010 , i dropp chq as on 5/03/2010, my chq was debited from my bank acounts on 8/03/2010, but still they are not recharging my accounts

Following is a copy of the happening of events on 23.03.10 and 26.03.10. still waiting an action from TATA SKY. Posted just to update and aware others regarding the same.



Email dated 25.03.2010
To,
Tata Sky Helpdesk

Sub: Reporting of Malpractices and Unethical actions from your following dealer:
Sanchar Telecom True Value Hub
Opp. PMCH, Ashok Rajpath
Patna 4
Dealer Code: BH 014 (as provided by them)


We had deposited a sum of Rs. 5530.00 with the above mentioned dealer against our Tata Sky I.D. [protected] for activation of Tata Sky Package under the Annual Mega Scheme regarding which we had a long talk with the customer care this morning and finally going in for this option. (Called at 10 am on[protected] and since there was a balance of -25.55, the total payment being 5500+30 to square off the negative balance).

The amount was deposited with them at 12 noon or rather the payment being made at that point of time. THEY HAVE FRAUDENTLY TRANSFERRED Rs. 3530.00 AND RETAINED THE BALANCE 2000.00 ON THIS PLEA THAT THIS 5530.00 IS NOT SENT IN ONE INSTALLMENT NAD WILL BE SNET SUBSEQUENTLY.

It will not be out of place to mention here that after depositing the money when we did not get any confirmation sms or message in the next 10 minutes, we called the aforesaid dealer atleast 10 times and we were given this plea that there was link failure. A fact which is to be ascertained and than finally when we were adamant on the transfer, they said it will be done soon and did a transfer of 3530.00 only against 5530.00.

This contention is totally wrong on their part and creating a bad image of TATA SKY and we request you to TERMINATE HIS AGENCY FOR SUCH MALPRACTICES BEING ADOPTED ON THE MAIN STREETS OF PATNA TOWN.

The second thing that we would like to bring to your notice is that before this incident we always used to get an electronic receipt for the amount transfer onto our Tata Sky account from the machine which is like a card swapping device.
This time they gave us a paper receipt or say a bill of their own showroom saying that you (TATA SKY) have changed onto this system which is equally good like the previous one. This was also a move from their end to dupe the customer.

Well the blatant truth is this that in order to recharge an account, a dealer himself has to have the sufficient balance. And they very cunningly and slyly took the amount, got their recharge done and in this mean time held us waiting for the confirmation with any lame excuse that they could come up with. This is something that you may also check up at your end by looking in their transaction record history.


You have just no idea of the amount of humiliation and discontent one feels after such an incident and as far as I am concerned, it was a very bitter experience for me rather pungent and stinging if the feelings are taken into consideration. And I can vouch that we are not the first ones to face such a sorry face.
These dealers represent Tata Sky and any action is directly a mirror image as to how Tata Sky would be in its working and this episode has done enough of bad advertising on your part amongst our circle as of now and many more to be informed.

Also the level of disgust on being cheated is such that we would definitely like to put on hold/ cease our association with Tata Sky from next year onwards (as the recharge is part done and part in process, I cannot withdraw it with immediate effect)

Such unscrupulous dealers should be scrapped away with immediate effect and if not then I may consider that the company might enjoy making many such dealers but on the same hand loses 10 customers simultaneously for the sake of 1 such dealer. And these days in an Era where the customer is well aware of the market, it is not irrelevant to say, once bitten twice shy.

We shall appreciate if immediate action is taken on the web world dealer and communicated to us.

Thanking You

Arun Kr. Gupta


Email dated 26.03.2010

This is in continuation to the email mentioned below, sent to you on 25.03.10.
I got a call this morning at round 11:00am from the number +[protected] and the caller addressing himself as an associate of TATA SKY. He then tried to clarify the issue/ happening of events yesterday by saying that the concerned dealer did not have electricity at his place because of which he issued a receipt of his showroom rather than the electronic receipt generated on a successful recharge. Secondly he also stated that the amount even though the amount (5530.00) recharged in full but in two installments might be because he did not have enough balance in his own account.

To this I replied:
1. Firstly I said that 'No electricity' being the reason, is an utter lie cause we have been there for over 60 years and we know the in and out around that place and I was not ready to buy this false claim. To this the agent on the phone said" Sir, I know he (dealer) is lying but then there is nothing that I can do".
What a shame! It’s a pity that this is how your people respond to and attends to customer complaints and knowing the facts already quoted in the email and acknowledged/ confirmed by your own employee/associate over the phone, there is just nothing that you guys have done. A real Disgrace to the customer Care Department of Tata Sky

2. Secondly he also quoted that there should have been no issues with the amount as subscribers can get a recharge upto Rs 50,000 done in one shot. To which i corrected him by informing that the maximum limit is only uptil 30,000 and not 50,000.
I mean what are you people trying to prove?? Asking such people to call up and rather than trying to solve the matter trying to mock about the entire situation as the person does not even know details of the organization that he is working for!
This is horrendous! Something that should immediately looked after with utmost urgency. When you say that you are aware of the actions of the dealers and you know that he is lying, simply portrays that TATA SKY itself gives shelter to these dealers who are a pro in such malpractices and are indeed unscrupulous. I have also requested the concerned agent /caller that if he can’t do anything in this regards (as he himsel[censored]sed this statement) then the case may be escalated to someone who can deal with it. Also I would also like to know, what actions have been taken on the dealer for such actions by TATA SKY as mentioned/ requested in my last email. Moreover the next time whosoever answers to this protest/complaint, should also kindly mention the name and designation along so that the anonymity is not there.
Moreover isn’t there any provision within TATA SKY to acknowledge the emails sent to their help line. This is the very first step that makes a customer assured that the case/ complaint has been registered-acknowledged and being worked upon. This is something that is being followed by the smallest of the organizations and ironically I have not yet received any acknowledgement from your end in paper so that a record could be maintained.

I have often read it in the papers and on the internet regarding Tata Sky suing up other DTH providers like AIRTEL the most for providing and portraying wrong image amongst the customers who may not be a subscriber of Airtel or may be a subscriber of any other service Provider. Now let me see what TATA SKY does in order to protect the interests/image of its very own subscriber who has been a victim of their very own unethical dealers.
Also just to make others aware of such happenings and considering protecting the rights of other such customers who may not have to face the embarrassment, a copy of the entire happening of events ( 25.03.2010 & 26.03.2010) is being forwarded to a Public Forum for Consumers

Hoping a response soon in this regards and that too in writing. Would appreciate if instead of calling me up, you email/mail what u wish to communicate or say in this regards.

Arun Kr. Gupta

Hello sir,

I am kirti vaishnav stay at charkop sector-8 kandivali west-mumbai.I bought Tata sky digicomp box cable dth tv conection from shreeji electronics,1. vidyut bldg.,plot 234,sector-5,next to apna bazar, charkop,Kandivali (west),Mumbai 400067 on 15th of december 2009.after that our digicomp box is been replaced 3 times till now..we found a problem again in the setup box 4th time today..when we complaint against it to customer care executive he said he will send the engineer and it will be replaced again..Every time we get the same answer from customer care that replacement will be done..we have one year warrenty still they are giving used digicomp boxes to us...Sir we are really fedup of this replacement again and again...Please help us to get rid of this...we want our money back and don't want to continue with Tatasky services....our digicomp box detailes are as follows:
NDS No. [protected]
Model No. DS340T
Digicomp no[protected]
After this box two boxes are been replaced...Sir Kindly help us regarding this..

Thanks & Regards,
Kirti Vaishnav.
[protected]