Dear Mr. Banjan,
Thank you for contacting Airtel.
You have expressed concern over call charges between your Airtel numbers [protected] to 36 after conversion from Company paid to Self paid.
We understand your concern and will work towards resolving the same.
Please be informed that the above mentioned mobile numbers are currently under Combat II plan and you can retain the same plan after conversion from Company paid to Self paid. You can also get the same calling benefit between your group mobile numbers. We request you to retain the same plan for the mobile numbers while conversion from Company paid to Self paid
For further assistance, mail us at [protected]@airtelindia.com.
We value your association with Airtel.
Warm Regards,
Rajeshwari
Customer Care Executive
Bharti Airtel Limited.
---- Original Message ----
Dear Mr ganesh,
Thank you for your reply.
The information provided from your end is not correct. As per my service
request on 18th Nov 2008.I have already canceled my mobile connection.This
Delay to close account from 18th to Nov to 8th DEC is from AIRTEL.
As per my visit to your Borivali Relation center on 20th Nov 2008.They
guided me to pay Rs.2001/- the same has been paid from my end.Please clear
your internel matter.Please communicate to your airtel relation center -
Borivali.
Hence, I will not pay this bill which is not used by me.
Also refer my first E-mail send to you.I have clearly mention the dates I
have given request.
Please reverse my balance deposit of Rs.500 as earliest.
Awaiting positive reply as earliest.
Thanking you.
Regards,
Amit Parekh
Mobile:-[protected].
On Wed, 24 Dec 2008 [protected]@airtelindia.com wrote :
>Dear Mr. Parekh,
>
>Thank you for contacting Airtel.
>
>We understand from your previous interaction dated 05 December 2008, you
have expressed concern over delay in cancellation of your Airtel number
[protected].
>
>We understand your concern and will work towards resolving the same.
>
>Please be informed that as per the Service Request number 19611539, the
mobile number [protected] has already been temporarily deactivated with
effect from 08 December 2008 and it will be permanently deactivated within
90 days from the date of temporary disconnection.
>
>There is an outstanding of Rs.498.77/- in your account and unbilled amount
of Rs.0/- as on 21 December 2008 which does not include the current usage,
roaming, rental and discounts, if any in your account.
>
>We request you to make the payment at the nearest Airtel Relationship
centre to initiate further action. The forthcoming bill will reflect the
payment and outstanding, if any in your account.
>
>Kindly be informed that the security deposit of Rs.500/- will be
automatically adjusted towards outstanding balance on the account if any or
refunded through cheque within 45 working days from the date of permanent
disconnection.
>
>We value your association with Airtel and thank you for using our
services.
>
>For further assistance, mail us at [protected]@airtelindia.com.
>
>We value your association with Airtel.
>
>Warm Regards,
>
>Ganesh G
>Customer Care Executive
>Bharti Airtel Limited.
>
>
>
>---- Original Message ----
>
>Dear Ms. Shalini,
>
>Refer your E mail and my reply on the same.my account was closed on 20th
>November 2008.I am waiting your reply about my balance deposit with you.
>Now, you are still sending me BILL(Which I have not used
>).Please pay this bill and reverses my Balance deposit, As I have not use
>your connection after 20 NOV.
>I am awaiting for your reply.
>If no reply received, I will take this issue Consumer help desk.
>You have still not reply my to E-mail below.
>Attache find BILL for your reference.
>>
>Best Regards,
>Amit Parekh
>
>On Thu, 04 Dec 2008 AMIT PAREKH wrote :
> >Dear Ms. Shalini,
> >
> >I am still waiting for your reply as mention by you in bellow e-mail.
you
>will be back by 2nd Dec 2008.
> >Unfortunately there is no reply till date.
> >Please clear my balance deposits and rentals I paid.
> >Also I have closed my services on 20th November 2008, there is no reply
> from your end.
> >I have already paid all bills from my end.
> >I hope will get my balance payment from AIRTEL.
> >
> >Awaiting your reply.
> >
> >Thanking you.
> >Regards,
> >Amit Parekh
> >
> >
> >On Sat, 22 Nov 2008 [protected]@airtelindia.com wrote :
> > >Dear Mr. Parekh,
> > >
> > >Thank you for contacting Airtel.
> > >
> > >We understand from your previous interaction dated 22 November 2008,
you
>have expressed concern over the delay in cancellation and non updation of
>payment for your Airtel number [protected].
> > >
> > >We understand your concern and will work towards resolving the same.
> > >
> > >We would like to inform you that your concern has already been
forwarded
>to the respective department.
> > >
> > >Kindly quote the Service Request number 19414331 in any future
>communication about this request. We would revert to you by 02 December
>2008.
> > >
> > >Further with regard to non updation of payment, we would like to
confirm
>that we have received your payment of Rs.2001.22/- on 22 November 2008
>through self care payment towards your bill dated 21 November 2008.
> > >
> > >Hope your queries on delay in cancellation and non updation of payment
>have been addressed.
> > >
> > >For further assistance, mail us at [protected]@airtelindia.com
> > >
> > >We value your association with Airtel.
> > >
> > >Warm Regards,
> > >
> > >Shalini. D
> > >Customer Care Executive
> > >Bharti Airtel Limited
> > >
> > >---- Original Message ----
> > >
> > >
> > >
> > >
> > >Dear Sir/madam,
> > >I am user of Airtel mobile since last one year. My mobile no is [protected].Name:- Amit Parekh.
> > >Since, Last six month I am facing problem with billing. Wrongly ISD SMS Charged to me. Which I never ever send. I have regularly complaint for the same.But, no action taken on it from your end.
Finally, On 18 Nov 2008 I have given request to close my services.
But, your care executive is not ready to close the same.
I have paid my full outstanding till 20th Nov 2008 in my airtel web
account.
Also your executive is now accepted there is problem in sim card
issued to me. Call received from your center ([protected]).
Please not now I am not going to pay any further payment. As I have paid all amount which I used till 20 Nov 2008. (You can see my payment transaction in your records)
Please do the needful.
Thanking you.
Your always faithful customer,
Amit Parekh
Aug 14, 2020
Complaint marked as Resolved 
AirTel — Deactivation of Postpaid connection
I have been a prepaid customer for over 5 years. Recently, in the month of November 2010 i received a call from Airtel for change from Prepaid to Postpaid plan under a scheme by retaining the same number. I had submitted all the required documents for the new connection.A few days later (5-6 days later), Ms.Prabha (Airtel employee), who was co-ordinating with me for the new connection had called me and wanted me to send the scanned copy of my driving licence. I had sent here the mail immidiately. Again, a few days later she had called me and requested to resend the mail as she had deleted/lost my mail. I had sent the mail once again.
She had not submitted my documents to the Head office and my line had been disconnected on 23 December 2010. I had tried reaching Ms. Prabha by here contact number about 30-40 times, but she had not picked my call. I had also spoken with 6 different Airtel employees (Call centre) and also visited the Airtel Showrom, but no one was able to provide me with my connection.
I am a Chartered Accountant, and due to the loss in connectivity i had to face lot of difficulties.
I hereby request you to provide justice by providing my excess balance in postpaid account and also compensate me for the fault of the Airtel employee and the uncalled disconnection of my number.