[Resolved] The Mobile Store — Exchange Offer as published in National Dailies

[Resolved] The Mobile Store — Exchange Offer as published in National Dailies

K K RAMESH KUMAR from Bengaluru, Karnataka

Sir, The national daily new paper ie Times of India dated 14 Mar 09 published in Bangalore an Ad from "The Mobile Stores" that they will exchange any mobile for New Mobile phone, with reduction in 50% in basic cost of the new mobile.With three mobiles exchanged, the new phone will be free of cost. This was illustrated with an example in the paper. It was a total disappointment, when the Mobile Store person refused to accept this offer. Also quoted, he will take old mobile as per his quote or as convenient to him. The ad was clear as printed. I was refused at Indra Nagar outlet after the staff confirming from their head office. Many people came with SMS messages carrying the same Ad. The company like this is causing a big inconvenience to the public. If the mail reaches in time today, you depute your staff to verify the fact in their store in BANGALORE. The Company has to accept the Ad as it is given and exchange my mobile or this forum should take appropriate action for the public inconvenience caused, so that such mobile dealer dont take public for a ride please. Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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Comments

Vipul Goel

from Mumbai, Maharashtra

Gentleman...the ad was although misguiding but you have not read it properly...the ad never said that they will reduce the cost by 50% but what you may get will might be equal to 50% off of the cost of mobile you decide to take. If THEY EVALUATE your old mobile for Rs. 4000 and you decide to buy any mobile worth Rs. 8000 that is equal to 50% off, you may also take a mobile worth Rs. 4000 in exchange of mobile they evaluate for Rs. 4000. So I would suggest you to read the AD properly before making any bold comment.

CHANCHAL PYNE

from Kolkata, West Bengal

HAVE A PURCHASED A NEW MOBILE HAND SET FROM THE MOBILE STORES - BBG BAG, BESIDE OF STEPHEN HOUSE, KOLKATA - 700001. WHEN I SELECT MY BRAND (SONY ERRICSSON) THEN THE MOBILE STORES SALES MAN PRESSURE ME TO GET THE MODEL NO.W205 WHICH IS BEST FOR YOU BUT I REFUSE HIM THAT I DON'T WANT SLIDING MOBILE SET AND HE CONFIRM ME ANY MORE STOCK HAS NOT AT OUR SHOP. BUT ONE OF SALE MAN MR. JOYJIT HAS CONFIRM ME THAT W350 MODEL HAS STOCK AT OUR SHOP. IN BETWEEN TIME MY SET HAS BEEN OPENED FROM THE SEALED PACK. FURTHER HE CONFIRM ME THAN NO CHANGE HAS BEEN POSSIBLE AT ALL. NOW MY QUESTION IS THAT THEY HAVE MISS GUIDED ME ALTHOUGH THEY HAVE THE STOCK WHAT I NEEDED. THIS IS PUSH SELL & BAD MAL PRACTICE. SO WE ARE SUFFERING IN SUCH KIND OF MANNER AND I WANT TO CHANGE MY SET WIITH MY MODEL NO.W350 HOPE YOU UNDERSTAND & GUIDE ME PROPERLY. THAKING YOU CHANCHAL PYNE M-[protected]

pradeep.reyya

from Mumbai, Maharashtra

Dear sir,

I have purchased the nokia E63 model from your store 7 days ago and the default that i found in some defect that display is not proper while surfing the photos and memory card not reading which i noticed with in 3 days i went to the store, but they told me to visit to nokia service center and they are saying that they will repair my phone,
But i dont like my phonen to be repaired as i bought few days back ok .when nokia priority people are giving a exchane of 10-15 dsys exchane then why dont you people get me done i m visiting like mad from mobile store to service center 4 times plz look in to this matter or else i have to some high authority or i have visit consumer court.plz solve my problem by tmro and i wanta exchange of my phone.

THANKING YOU

Reagrds,
Pradeep.reyyya
[protected]

prembujji

from Bengaluru, Karnataka

i have one samsung galaxy tab 2 p3110 i need exchange to samsung galaxy tab 2 p3100 i buy this tab 19/07/13 so feew day. Mob.no:[protected], my e mail is:[protected]@gmail.com