The Mobile Store Complaints & Reviews

dear sir i have order nokia c5 brand new phone from the mobile store online shooping order date 21 march i dont got any item in my home order number[protected] my name is rohit kapoor alwash show same status

From Status To Status Date Variables Updated
Order Under Process Payment Recieved Mar 21, 2011 Payment Date---[Mar 21, 2011]
Payment Recieved Vendor Allocated Mar 21, 2011 Payment Date---[Mar 21, 2011]

A couple of days ago, i went into the mobile store, CG road, ahmedabad, to buy a mobile phone, they said with purchase of mobile costing 3000 or more i will get discount coupons of rupees 10,000 which i will be able to use at stores, food joints, resturents, shopping, and hotels in AHMEDABAD, I specifically asked, " can i use them in ahmedabad" they said yes. i bought the mobile, 2day i went to the dominoes, and showed them the discount coupon which was with me, they rejected it, i felt so insulted and humialated, i went to the mobile store to complain then, the sales person was least interested in me, bcz i had purchased the mobile, did made me wait, afterwards they said that " DISCOUNT COUPONS WILL NOT WORK IN AHMEDABAD" THEY just changed their statement, and started to give silly excuses.I walked off from there.. THIS IS HOW THE MOBILE STORE , CG ROAD, AHMEDABAD, CHEAT THEIR CUSTOMERS.WHEN U GO TO PURCHASE THE MOBILE, THEY WILL GIVE U LOTS OF OFFERS, N THEN REJECT IT. THEY ARE CHEATERS, NEVER PURCHASE MOBILE FROM THESE CHEATERS

name: hardik manwani
mobile model:- nokia x2-01
invoice no : 6253/2438232
store no: 1086

Hi,

This is with regard to a formal complaint on my experience with MobileStore, Marol Vijaynagar outlet.

In Oct 2010, I had purchased a Nokia C3 handset from the said outlet. However, early last week my handset just went dead. My husband, Mr. Robin Lewis, took this handset to the outlet to investigate what could have gone wrong (early last week).He met Mr. Ranjeet there to whom he handed over the handset for investigation by the techinician.

After immense follow up there was absolutely no concrete response from your executive. He kept dilly-dallying the issue and Mr. Husband insisted it is difficult for me to operate without a handset and he may please suggest if this could be sorted out?

Mr. Ranjeet told Mr.Husband that there is a liquid damage to the handphone and that the warranty is lapsed. Mr.husband further inquired what would be the charges of repair and how much time it would take. The executive promptly replied to this and said the charges would be around Rs.1200 but no commitment on the time by when it could be repaired.

We sensed something is not right, and there was no concrete response for continues four days hence on Saturday (12th feb2011) my husband and myself personally visited the mobile store early morning at about 10am. We couldnot meet Mr.Ranjeet however we picked up our handset and took it to authorised Nokia Care centre at Andheri. The technician there first confirmed there is "NO LIQUID DAMAGE" and rectified our issue within a few working hours under WARRANTY. I got my cellphone back the same day.

I formally wants to report a complain against The mobile Store at Marol Vijaynagar outlet for the fradulent service, misguiding the customer and no responsible behaviour to revert on the queries.

I insist a reply on your action on my above complaint.

Regards
Lily Lewis
[protected]

I had done a Mobile recharge from "THE MOBILE STORE"Fatehgunj vadodara by my creditcard NOxxxx xxxx xxxx 1756, at that time that person did recharge Rs 299/- on some wronge number, when I made complain to him he told me that the same will be refunded to me in 5 to 7 days and made a complain and made me CC mark of the same male. After sevral complains they finaly told me that the amount cannot be reverce..I had done the recharge with the mobile store Why I should bare their mistake.
I am alse sending you the same coversation what had been done between us
The details are as below:
[protected][protected][protected][protected]

Hi,



Please contact the store for the issue as the transaction is successful of Rs 299 and we confirmed from the Reliance that the reversal cannot be processed for the same.



Dear Store,



Please talk to the customer and explain the details.



Regards,



Divay Khanna



From: Bhavesh Shah [mailto:[protected]@yahoo.co.in]
Sent: Wednesday, December 15, 2010 11:19 AM
To: Corporatecare
Subject: Re: REVERSAL THE TRANSACTION



Hi,



I am the customer who facing this problem, which was not done by me.



So, kindly give me the proper infromation so I can do further process.



Thanks,

Bhavesh shah




[protected][protected][protected][protected]

From: Corporatecare <[protected]@myoxigen.com>
To: Bhavesh Shah <[protected]@yahoo.co.in>
Sent: Tue, 14 December, 2010 6:38:50 PM
Subject: RE: REVERSAL THE TRANSACTION

Sir I asked you that are you the store person or the customer?



From: Bhavesh Shah [mailto:[protected]@yahoo.co.in]
Sent: Tuesday, December 14, 2010 4:04 PM
To: Corporatecare
Subject: Re: REVERSAL THE TRANSACTION



Hi Divay,



I am waiting for your reply,



Please do needfully,



Thanks,

Bhavesh shah




[protected][protected][protected][protected]

From: Corporatecare <[protected]@myoxigen.com>
To: Bhavesh Shah <[protected]@yahoo.co.in>
Sent: Tue, 14 December, 2010 1:30:22 PM
Subject: RE: REVERSAL THE TRANSACTION



Hi Bhavesh,



Please provide your contact number.



Regards,



Divay Khanna



From: Bhavesh Shah [mailto:[protected]@yahoo.co.in]
Sent: Tuesday, December 14, 2010 12:54 PM
To: Corporatecare
Subject: RE: REVERSAL THE TRANSACTION



could you tell me, why that amount can not be reverse. the mistake has been done bye your employee.



why should I have to bare that amount. This is not my foult and I need it back



thanks,

bhavesh shah

--- On Tue, 14/12/10, Corporatecare <[protected]@myoxigen.com> wrote:


From: Corporatecare <[protected]@myoxigen.com>
Subject: RE: REVERSAL THE TRANSACTION
To: "'Bhavesh Shah'" <[protected]@yahoo.co.in>
Date: Tuesday, 14 December, 2010, 11:45 AM

Hi,



As confirmed from the operator the below mentioned transaction cannot be reversed.



Regards,



Divay Khanna



From: Bhavesh Shah [mailto:[protected]@yahoo.co.in]
Sent: Tuesday, December 14, 2010 11:32 AM
To: Corporatecare
Subject: RE: REVERSAL THE TRANSACTION



Hi,



Please do it as soon as possible.



thanks,

bhavesh shah

--- On Sat, 11/12/10, Corporatecare <[protected]@myoxigen.com> wrote:


From: Corporatecare <[protected]@myoxigen.com>
Subject: RE: REVERSAL THE TRANSACTION
To: "'Store1494'" <[protected]@ops.themobilestore.in>
Cc: [protected]@yahoo.co.in, "'Tech Support'" <Tech.[protected]@myoxigen.com>, "'rubina chadha'" <rubina.[protected]@myoxigen.com>, "'Dhiraj Singh'" <dhiraj.[protected]@myoxigen.com>
Date: Saturday, 11 December, 2010, 6:52 PM

Hi,



We have forwarded your request to the operator for the reversal of the transaction. Please confirm the details of the complain on Tuesday.



YOUR COMPLAINT NUMBER :[protected]





Regards,



Divay Khanna

Oxigen Services (India) Private limited







From: Tech Support [mailto:Tech.[protected]@myoxigen.com]
Sent: Saturday, December 11, 2010 6:08 PM
To: Corporatecare
Cc: [protected]@yahoo.co.in; rubina chadha; Dhiraj Singh; Store1494
Subject: RE: REVERSAL THE TRANSACTION





Dear Team,



Please do the needful



Regards

Bharat Singh

(Tech-Support)

Oxigen Services India Private Limited

Contact no:[protected]




[protected][protected][protected][protected]

From: Store1494 [[protected]@ops.themobilestore.in]
Sent: Saturday, December 11, 2010 6:00 PM
To: Tech Support
Cc: [protected]@yahoo.co.in
Subject: REVERSAL THE TRANSACTION

Dear Sir,

WE HAVE DONE BY MISTAKE IN FOLLOWING NO.

DATE – 11/12/2010

AMOUNT – 299/-

DESCRIPTIN – Reliance CDMA

MOB. NO. – [protected]

OXIGEN ID – GJ 11102632







INSTEAD OF [protected]



KINDLY DO THE REVERSAL









Regards,

FATEHGUNJ - 1494

In the era where the consumer is to be treated as the king, I guess the mobile store feels the consumer can be fooled easily. This is because of the very bad experience that I had with the purchase of a Nokia E5
I thought the mobile store would be a reputed shop to purchase a cell phone since it seem to be a branded stop. Thinking so I walked in at the Vasai (West) store and asked the sales representative Mr. Ali to help me with the latest mobile with the best features. He suggested a Nokia E5, I then asked him for the price and the benefits that he would be offering with the purchase. He said I would be getting a cash back based on the scratch card system which would be between Rs. 50/- to Rs. 15000/- and as a diwali gift you would be given a surprise gift costing a minimum of Rs. 2,500/-
After being satisfied with the benefits it was offering I decided to purchase it and asked him to proceed with the selling process. I was asked to scratch the card wherein I got Rs 75/- which was deducted from the selling price and I was asked to pay the final amount. After having paid the amount he handed over the cell to me. I then asked him for the gift, he said – Can you collect the gift after 2 days as I do not have a nice gift at the moment and would like to give you a better one. Believing in his words I left from the shop.
As told to me I went to the shop after 2 days to collect my gift. The concern person Mr. Ali was not present, he was on his weekly off. The other sales representative told me to check with him tomorrow. After purchasing the cell I had tried taking a back up from my old cell to the new one from my PC. Till 11 hours it was showing as processing and after that it showed an error that it could not be process. I asked the sales representative to help me with the problem. He checked for the version from the cell and said that it is a July 2010 version and I need to upgrade it from the Nokia Service Center. I am still taking the rounds of the Nokia Service Center till date.
After 2 days I visited the store again for the gift. Again I was told that it has not yet come and I will have to collect it after a couple of days. This happen atleast 10 times wherein I or my sister went to collect the gift and was disappointed.
Atlast on 5th Dec when my sister went to collect the gift she was given a headphone of iball to this my sister question is this costing Rs. 2,500/- to which the sales person replied gift should not be measured in cost and this headphone cost Rs. 3,500/- since it is a branded iball headphone, saying so he started looking for the price on the headphone and said it is not mention as we do not write the price on the gift. When she came home we checked the price on the headphone which was mention as Rs. 199/-
Does the mobile store use cheating as a method to sell their products? This is a pure insult to the customers. I am very sure that I am not the only person being cheated. There are many people who have purchased from the mobile store with an assurance to get a gift of Rs. 2,500/- or more.
I would really like to advice you to stop fooling people like this. The customer cannot be fooled all the time. I would like to pass this message to maximum no of people so that they are not cheated like me.
Regards,
Nisreen
[protected]

today{[protected]} i bought a Sony Ericsson Aino from THE MOBILE STORE
College Square Shop No.-1, Opp Netaji Subhas Chandra Bose Statue, P.O.College Square, Cuttack - 753003
[protected]

invoice no. 1476/00001/4551 .
it fund totally discharge better at the center that charger heats too much,flash also not working., having only one headphone of right ear only and also found few messages of 7-8 month old.

I am Indranil Sinha and a regular customer of The Mobile Store. On Diwali, this year, I came across an interesting offer from The Mobile Store, wherein the schemes on purchases on mobile phones "promised" cash-back rewards and movie card vouchers free. I made up my mind to avail the offer and decided to buy in a Nokia E-63 on the auspicious occasion of Dhanteras falling on 3rd November. On queries at the toll free customer care number inquiring about the price and the offers running with the particular model (Nokia E-63), I decided in to buy the handset on the same day only.

Ordeal - Part I

On visiting The Mobile Store at District Centre, Janak Puri, New Delhi, in the evening on the same day (3rd November), i bought in a White Nokia E-63 with IMEI number [protected] from the particular store. While the store employees were not particularly interested in providing me the cash back coupon, which I got after much asking, they flatly denied me the movie ticket card voucher. Quoting them, they categorically stated that "My mobile device was not applicable under the movie voucher scheme and the scheme was only applicable on selected few handsets, while my phone was not one of them".
On a reference to an advise from the customer care who had informed me that, I am eligible for the movie card vouchers if I buy a mobile device costing Rs. 7500 or more, they bluntly asked me to go and talk to the customer care only. Albeit, I had made a purchase by then, I was on a losing ground and had to return without the vouchers.

Ordeal - Part II

The next morning brought with it more ordeals wherein, on contacting the customer care to forward a complaint of the same high-handedness, I was advised that I would get a resolution of my problem within 48 hours. The story has been looping itself for the next 15 days till about today wherein the standard responses from the customer care has been that "You would get a response in 24 hours", "A senior would call back within 1 hour", "You would get a resolution within today", and so on.
In the interim, around last week, I got a call from the The Mobile Store head office from Mumbai, who after my troublesome story, promised that my ordeal would be resolved within the next 24 hours, which unfortunately have not completed itself yet.

There goes my Story. Would really appreciate if any action happens on my intimation.

Regards

Indranil Sinha
[protected]

Hi ,
I recently purchased a sony ericcsion spiro set from The Mobile store in hospet on 3/11/10.The mobile set started hanging/freezing the very next day.I took it back to The Mobile store after two days and they refused to replace the same when they had the 14day refund policy.I want to lodge a complaint against The Mobile store for selling Defective sets and refusing to give replacements once purchased .The Mobile store in jayanager bangalore had promised me for a replacement for 85% over the phone,I also visited them in person to clarify the same showing them the bill and they told me even if 14days were over they will replace the handset but the very next day when i went for replacement they refused telling me that they never said any thing about such replacements and wasted two days of my time making me loater round between the service center and the mobile store.And they started fighting with me rudely taking advantage of me being a single women to argue.I seriously want justice for my money.Please help.
The Mobile Store Addr:
Jayanager 3rd block
ph:[protected]
Bangalore
The Mobile store Addr:
Ambedkar circle,Jabble area ,College Road,
Hospet-583201,Ph:[protected]

Dear Team,

As i had purchased a mobile set Model No Samsung E1252 on[protected] vide Order Number :[protected] ,the payment has been confirmed on the same day & time,but till date i had not received my order.

In this regard, there has not been any correspondence regarding my shipment details or track record of courier of such updated in my order status.

As per my record order status is shown below here.

Since the transaction date had already crossed 3 working details, product should be delivered as promised at company policy


Order Details

User Id :
ashutosh.[protected]@gmail.com
Order Number :
[protected]
Total SubOrder :
1
Order Date :
Nov 8, 2010
Order Time :
10:38 PM
Current Status :
Vendor Allocated
Order Instructions :
Payment Detail

Payment Mode :
Master/Visa Credit Card (FT No:[protected]
Advance Payment Recieved :
Total Order Amount (INR) :
2049.00
Shopping Cart Discount (-) :
0.00
Total Payable :
2049.00
Net Payable :
2049
Billing Details

Name :
AshutoshGupta
E-Mail :
ashutosh.[protected]@gmail.com
Phone :
[protected]
Day Phone :
Mobile :
[protected]
Address :
PUNJAB NATIONAL BANK,International Service Branch,K-16

Outer Circle,Connaught Circus,New Delhi
City :
Delhi
State & Country :
Delhi , India
Zip :
110001
Order Status History

From Status To Status Date Variables Updated
Order Under Process Payment Recieved Nov 8, 2010 Payment Date---[Nov 8, 2010]
Payment Recieved Vendor Allocated Nov 8, 2010 Payment Date---[Nov 8, 2010]
Sub Order Detail

Sub Order Number : 272624
Order Number : [protected]
Merchant Name and Number : Connaught Place-Delhi
Item Number / Product Number : 870
Item SKU No : 104390
Item Title : Samsung E1252
Item Quantity : 1
Current Status : Vendor Allocated
E-Mail : ashutosh.[protected]@gmail.com
Phone : [protected]
Day Phone :
Mobile : [protected]
Shipping Address: AshutoshGupta
PUNJAB NATIONAL BANK,International Service Branch,K-16
Outer Circle,Connaught Circus,New Delhi
Delhi
Delhi, India
110001
Shipment Details : Normal Courier
Product Fulfillment Info :
Gift Message : --
Sub Order Status History
From Status To Status Date Variables Updated Remark
Payment Recieved Vendor Allocated Nov 8, 2010

Order Under Process Payment Recieved Nov 8, 2010

Suborder Payment Detail
List Price : 2200.00
Total Discount : 151.00
Payable after Discounts : 2049.00
Gift Wrap Charges : 0.00
Shipping Charge : 0.00
Payment Mode Charges : 0.00
Add on Charges ( Tax etc) : 0.00
Payble after Discounts and Charges : 2049.00



If the product can't be delivered as per your policy,kindly take the order for cancellation and refund the transaction amount asap





Kindly inquire into matter urgently and do the needful.


Regards,

Ashutosh Gupta
[protected]

Hi,

Whomsoever it may concern

This is in regards to a recent purchase i did from The Mobile Store Koramangala Bangalore, I regret for my merchandise with you people. I have bought a Motrola XT3 Quench from you store on 24/10/10 and not even a week and it has failed with some hardware fault. I went to the Mobile Store shop and the manager there said that I need to get a DOA letter from the service center even though it does not have any physical damage as per The Mobile Store Policy. I like a fool went to the service center in Jaya Nagar (Fine Fone Solutions) who does not have a clue about this handset.

They made me wait till 6pm today and now they are telling that we would replace the system board which I would not agree as this is a brand new handset, all this confusion could have been resolved if the store manager in kormangala had taken the right decision and safe guarded customer rights.

I am cooperate employee and know how things work when it comes to customer satisfaction, this is absolutely ridiculous service and I would like someone to look into this to solve this ASAP. I was also promised free movie ticket and reebok jacket as part of the deal which is also not been provided.

If I am not getting a solution I am going to seek consumer courts help to sort this out

Customer Details
Name: Nishant
Contact Number: [protected]
Invoice Number: KA/40641
Store: The Mobile Store Kormangala Bangalore
Model: Motrola XT3 Quench IMEI : [protected]

Hello Friends

The mobile store is the worst company I have ever seen. They have harrased me a lot in last few days.
I was just going thru all the complaints entered in the consumer forum against "themobilestore" is of same nature. I think now its our time to make them realise their mistakes.

We all should join together and send E-mails to our friends, colleagues and relatives stating that Themobile store is a worst company, don't buy any product from them.
Send a copy to following addresses to make them realise : [protected]@mytms.in, gupta.[protected]@themobilestore.in, laxmi.[protected]@themobilestore.in>,sarojini.[protected]@themobilestore.in

Friends I personally feel that If we all join together, we can definitely take our revenges. I am gonna start a chain mail with 100 of my friends and I am sure atleast 50 of them will follow my advise.

Please suggest If a better idea comes in your mind.

Regards
Manish Pandya
[protected]@gmail.com
[protected]

Dear Mr.Srikant Gokhale

First let me congratulate you for having award "Most Admired Retailer of the Year 2010-Mobile and Telecom". This is the best token of success for one of my most fav brand . Wish you and Mobile Store a great success ahead

Sir, I am writing you with sort of request ( Please don't consider it as complain).I being a very very loyal customer of your Stores and have visited at least 100 outlet personally, I have have never felt any problem in service or set, till recently.

I visited one of your store, whose address is here by given:-

Boring Road Dhankarpura, Boring Road, Patna - 800002
[protected]

and brought one MICROMAX mobile. Though in this store everyone knows me because each month i usually buy one cell or other, I felt really ashamed with the service being provide with the said store.

Couple of months back, i was told that this mobile-MICROMAX is of good quality and under the same impression i purchased it and gifted it to my brother in law.But withing a week, the set stop working and it required a change in mother board. I submitted it with your store and i was assured that it will be serviced and delivered back to me in One week.

With this promised ,so many weeks have passed and i am still to receive the set back. Now, unfortunately my office stood just opposite to your store, i cant help but once in a week i pop in and keep enquiringly about my set.

SIR, NOW THE STORE BOYS LAUGHS AT MY PROBLEM AND THEY COMPLAIN THAT THE MICROMAX SET IS NOT GOOD TO BUY.

Being a loyal customer I would like to ask few things from you:-

1. Why you are selling MICROMAX set? (IF IT IS NOT GOOD TO BUY..?)
2. why cant we approach the consumer forum for the staff behavior and lack of professionalism?(ITS MY HARD EARNED MONEY!) and you have given me guarantee for the same!
3, who will explain the delay of more than 60 days in serving one set? ( store manager says-he cant)

I am still to receive the Cell and with n number of false promises of the delivery date i am forced to write you this mail, and with deep heart i would like to inform you that i am no more loyal customer to your Brand. Yes i know, Individual me ,is not going to hamper your business. But trust me, I will be more vocal and more on the opposite side of yours while discussing set and services

Best Wishes!!


Jai Hind



regards,
Nishheth Parashar


c/c
Corporate Office
Micromax House, 697, Udyog Vihar, Phase-V,
Gurgaon, Haryana, INDIA
Ph. :[protected]/2
Fax:[protected]

Dear Sir/Madam

myself Himanshu Kumar Srivastava,and i have face a problem for payment dispute of my card.i hear about you by my friend so i write to you for this hope you help with me because i have mentally disturb for this issue.
the problem is--

i have purchased a mobile , in "the mobilestore" cp outlet.i paid my bill by citi bank credit card number is 4385 **** **** 3009 dated on 08/10/10 and Bill Invoice no is 1159/2757.

when I checked my citibank statement,I surprised that payment done by my card two times for the same purchasing .When I asked in citibank executive they tell me merchant claimed amount(Rs 4814/-) two different approval number first is 074407and second approval no is 155047(given me by citibank).but i have approved only one merchant slip(number is - 074407).

After this When I go to your outlet on 11/10/2010 with citibank statement.the person(Mr Tarun Mktg Executive) deny the claimed amount two times and they claimed only one time against approval no 074407 and batch is also generated only one time in machine.i have also write the mail to "the mobile store" , but they don't give me any response.

and citi bank executive told me i have already paid this amount to merchant and this is merchant problem so directly approach to merchant for refund of money.

Now what can I do my money deducted and i am totally disturb due to this payment issues.

thanks & regards
Himanshu Kumar Srivastva
+91-[protected]
e-mail:[protected]@gmail.com

Dear Sir,

On 16th September 2010.I had placed an order for Dual sim Mobile Handset fo Rs 1649 and order no is[protected].Till Date not recived the order,Ealrier had called them to get different answers.In the account section it shows "Payment confirmed and Vendor Allocated".Despite repeat mails I am not getting any specific answer as well as refund of the Amount.They wrote a mail that the mobile and landline the contact numbers are not reacheable-its strange to know how other people can contact me when TheMobileStore guys find it too difficulty.

Kindly help me out.

Regards,
Suraj

Hi All, We recently purchased a Nokia Mobile at the Mobile store BEL Road ,Bangalore. The said they have some offer and they will be providing Nokia scratch card and 7000Rs coupons. After purchase the shop keeper told us they are running short of coupons and asked us to come back after 3 days and once we went there they again asked for 3 more days . One more time we went and they still said the same version of their story and got our contact details and assured us that they will call us.It has been more than a month and still no one called . We were still curious to know whether it was a real offer or not,so we called the shop a couple of days back and the way they spoke made us to think whether such offer existed or not and they told us they will call us back . We are still waiting for the call .BEWARE OF SUCH FAKE OFFERS THEY MAKE.

i have ordered samsung mobile online and paid through netbanking amount 3649/- on aug 31st. i got a call after 3 days stating that product is not available so take any other mobile then i said cancel my order and refund amount. customer care fellows are so irresponsible they talk nuisence and today is 29 days after i even did not get my money back and the kind of harrasment not replying to mails disconnecting phones, everytime they say you will get call within 24 hrs and after 29 days also i did not get any call from there beware from this store online and also shopping in this store is wasting your time and money no customer care at all. i am thinking now to approach consumer forum and take action on them.BEWARE ... they are bas.....ds.wasting my days and time.

I purchased a cellphone Samsung E1160 online from mobile store website(themobilestore.in) on 2nd Sept 2010(Order no.[protected]. The payment is made online & my money got debited from my account but the handset is not shipped at my mentioned address. I called the customer 5 times but there is an irresponsible behaviour from the company personals. I tried mailing them at [protected]@mytms.in but the mail got bounced. Kindly look into the matter. I am very musch irritated & disappointed from this behaviour of Mobile store company.

Thanks
Sincerely yours

dear sir , . i have purchased a nokia79 handset through bill customer number[protected] from shop number 101 opposite sardar val patel jun collage lucknow,the shopkeeper has assured me about free gifts on this purchasing, but yet till date i have not recieved the assured gifts by shopkeeper or by your agency,so send gifts as soon as possible at the address mentioned

R.P.YADAV
HOUSE NUMBER 47
SURAKSHA I
SEC-4
ELDECO,LUCKNOW
PIN CODE-226025

Dear All,

Myself Abhilash Shetty Staying in Mumbai.
On 14th of august 2010 I had ordered a mobile from The Mobile store co. named As Ray T65 Mobile the order no.is[protected]. And it was told to me that within 3 days I vl receive my product directly to the given address Bazar Lane, Room no.5, Nr.Ram Mandir, trombay koliwada Mumbai - 400088. and the order was done through online Site of the mobile store. But when after 3 days i called up and said to them that I havent received my Mobile They said to me that the product is out of stock and i vl receive the amount back by 14 days but till today I havent received any money back nor a reply from there side and from last week i am taking the follow up but nobody is correctly responding also and When i call up the customer care No. they say that your complaint has been forwarded to Financial dept. and you vl receive call from them. .i have all the details that when i have called them up and all tthe complaints no.I have three complaints no.1) C[protected]I[protected] I[protected].today also when i called them up there is no reply from them. So i wuld request you to help me out of this situation and refund back me my money. It would be helpful if you would sought out my prfile.

My details are as follow
Name : Abhilash Shetty
Email id : [protected]@gmail.com
Mob : [protected] / [protected]
Add : As given above

If any query is there reply me. on my mobile no. but please help me

Dear Sir,


I visited Mobile Store 02/08/2010 for purchasing samsung business Phone, Their executive advice me that sony experia 10i has same feacter and also it is business phone but it was defected Phone and not business Phone.
Again I visited Mobile Store
they told me, give us DO certificate from sony, we will replace Phone as business Phone.I to do so any cost but now they offer me same phone or Rs12500.
Sony mobile was Rs 15289,Invoice No 653/380874, Dhobi Bazar Bathinda, Punjab .
I am not satisfy their service.I have also sant them DO certificate which was issue me from sony.
Now my money 15289 have company and also my sealed Phone.
I have sent them many mails and Phones call but they have not any care.Mails details are attached with below.

Sohan Singh
M. [protected]
#21540,st no 6/3
Power House Road
Bathinda



Flag this message
Fw: RE: Refund
Tuesday, 31 August, 2010 8:30 PM
From:
"Sohan Singh" <[protected]@yahoo.com>
View contact details
To:
[protected]@essar.com
Cc:
[protected]@mytms.in


I call you daily but you have not care for my problem,

--- On Sat, 28/8/10, Sohan Singh <[protected]@yahoo.com> wrote:


From: Sohan Singh <[protected]@yahoo.com>
Subject: Fw: RE: Refund
To: [protected]@mytms.in
Date: Saturday, 28 August, 2010, 11:58 AM

There is no response from you.

--- On Fri, 27/8/10, Sohan Singh <[protected]@yahoo.com> wrote:


From: Sohan Singh <[protected]@yahoo.com>
Subject: Fw: RE: Refund
To: [protected]@mytms.in
Date: Friday, 27 August, 2010, 9:59 PM

Yesterday I visited your mobile store your executive said to me," If you want to go court , you can go, I am not responsible my guilty , only my MD and Company is liable for court.
I am employ of Company , I have no tension from you.


--- On Wed, 25/8/10, Sohan Singh <[protected]@yahoo.com> wrote:


From: Sohan Singh <[protected]@yahoo.com>
Subject: Fw: RE: Refund
To: [protected]@mytms.in
Date: Wednesday, 25 August, 2010, 10:25 AM

You are not responsible your customer, I am not satisfied you service, you cheat me, I am going to court .



--- On Sun, 22/8/10, Sohan Singh <[protected]@yahoo.com> wrote:


From: Sohan Singh <[protected]@yahoo.com>
Subject: Fw: RE: Refund
To: [protected]@mytms.in
Date: Sunday, 22 August, 2010, 2:14 PM


Now 22days has been spent. I have called and mail you many time,If you have not care for my mail or call, I will go for legal enforement.




--- On Thu, 19/8/10, Sohan Singh <[protected]@yahoo.com> wrote:


From: Sohan Singh <[protected]@yahoo.com>
Subject: RE: Refund
To: "mobicares.mytms" <[protected]@mytms.in>
Date: Thursday, 19 August, 2010, 8:28 PM

I want result, I am waiting from 10 days your responce.


--- On Thu, 19/8/10, mobicares.mytms <[protected]@mytms.in> wrote:


From: mobicares.mytms <[protected]@mytms.in>
Subject: RE: Refund
To: "'Sohan Singh'" <[protected]@yahoo.com>
Date: Thursday, 19 August, 2010, 10:18 AM

Dear Mr. Singh,



Thank you for your e-mail dated 18th Aug' 10 enquiring on the Sony Ericsson Xperia X10 handset purchased from The MobileStore.



We appreciate your valuable feedback and would try to incorporate the suggestions provided as it deems fit. We have made a note of the same in our records and have addressed the same to the concerned function to do the needful.



We have forwarded your e-mail to the concerned department and shall contact you at the earliest.





For any further assistance you may call The MobileStore Customer Service 24x7 at 6000 6363 or toll-free number[protected] or write in to [protected]@mytms.in. You can also visit our website www.themobilestore.in for more information.





Yours sincerely,

The Mobicares Team

From: Sohan Singh [mailto:[protected]@yahoo.com]
Sent: Wednesday, August 18, 2010 3:25 PM
To: [protected]@mytms.in
Subject: Fw: Refund




Please solve my problem, I am mailing you after one weak but you do not care.refund my money immediate.


--- On Thu, 12/8/10, Sohan Singh <[protected]@yahoo.com> wrote:


From: Sohan Singh <[protected]@yahoo.com>
Subject: Refund
To: [protected]@mytms.in
Date: Thursday, 12 August, 2010, 3:36 PM

Sub. Refund me my money.



Dear Sir,


I visited your mobile store 02/08/2010 for purchaging samsung window bases mobile, your exitive advice me that sony experia 10i has same feater and also it is window base phone but it was defected phone and not window base.
Again I visited your store they told me, give us DO certificate from sony, we will replace phone as window base.I to do so any cost but now they offer me same phone or Rs12500.
Sony mobie was Rs 15289,Invoce No 653/380874, Dhobi Bazar Bathinda, Punjab .
I am not satisfy your survice and I did not know ,you will do me so, I am also sanding you DO certificate which was issue me from sony.
Now my money 15289 has your company and also my sealed phone.Please refund my money immidiae.

Sohan Singh
M. [protected]
#21540,st no 6/3
Power House Road
Bathinda






PVN Print






Click here to printClick here to print | Close |

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PVN Number: PVNA[protected]

Generated Date: Aug 9 2010 6:13PM

PVN Generated by:


Allied Communications

Address:


Shop No. -11 , Ist Floor , Shakti Complex , The Mall , Bhatinda

Phone:


[protected]

Email:


[protected]@yahoo.co.in

DOA Handset Submitted By


RDS


Retailer

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Retailer Details

Name:


THE MOBILE STORE

Address:


#21540,ST.NO.6/3, POWER HOUSE ROAD , BATHINDA

Contact Person:


SOHAN SINGH


Mobile No:


[protected]

Email Id:




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Handset Details

Model:


E10i


Invoice Number:




DPY Number:


DPY[protected]


Invoice Date:




IMEI/Serial Number:


[protected]


Invoice Issued By:


Sony India Pvt. Ltd.

Mfg Date(yy W ww):


10W22


Invoice Issuer Status:


RDS


National Distributors

Talk Time:


Can't Power On


Location:


Delhi

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Defect Summary







Symptom :


Can't power on (phone is dead)

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Check List





Liquid intrusion indicator - White



Handset device IMEI is same as on box



Set has asthetical new look



Charger

Manual



Data Cable



Hands Free



Memory Card

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Declaration



1 .


We hereby certify that the handset device has been verified as per status recorded above and has been shipped to RSI.

2 .


Copy of necessary documentation is kept in records.













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This is NOT a DOA ACCEPTENCE Certificate.

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DOA ACCEPTANCE will be communicated to retailer & RDS separately.

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Replacement device handset will be shipped directly to RDS and retailers are advised to collect replacement from RDS against on production of this PVN.

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In case of DOA REJECTION. Defective handset device will be shipped to RDS/ASP for onward collection by retailer.

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In Case of any query related to DOA. Please mail to [[protected]@sonyericsson.com]


















Entity Signature With Date