The Mobile Store Complaints & Reviews

03/11/2009

TO WHOME IT MAY CONCERN

I Purchased a Nokia E71 mobile from Mobile Store Malviya Nagar branch invoice no. DL/1169/00001/4810 dated 19/09/2009, and that time I was promised that I will get a free schnizer headphone worth Rs. 2000 but I have not received the free gift as yet. Moreover whenever I call to the store the Store manager does not come up on phone and their executives always promise me that I will received the gift within one or two days and after waiting for two three days when I call them they don’t pick my phone.
When I told them that I will file a complaint and will take a strict legal action against them then they told me “Ok no problem do whatever you want to do”.
Please do need full on my complaint and give me the schnizer headphone as soon as possible and take the strict action against the wrong doers.
Copy of this complaint letter is kept with me for further reference.

Thanks and regards
Harsh Saini

We purchased a phone online on Oct20 2009. I called them on 24Oct that their product is not yet deleivered. CC execuive says " it takes 3 days" so u should get it very soon.
I raised a complaint C[protected] and then followed up 3/4 times over next 3/4 days...Standard response: "Sir we have not received any response on the complaint. We cant do much. Someone will call"

I am not sure if ever I will get a call - I see this is a scheme to get the money first in their pockets and then let customer run around.

It is high time complies realize that if they cant execute well, then they better not open a business. Jus having few stores and a website does not meean you know how to run a business.

very bad experience with themobilestore.in. Not sure baout others, atleast they have lost business from me buying from them even in future.

The only suggestion to this company is to go for cash on delivery mode. Atleast, on their own they will realize how delayed delivery and pathetic customer service affects them.

Hopefully, I will either get my money back or the product very soon....

Thanks to this forum for allowing me to vent out :)

Hi...
This to bring to your notice regarding totally unacceptable custommer service by the mobile store.
I made a purchase of nokia E71 on 6th sept 2009 which had a gift of 'Reebok aviator sunglass'.

After billing the store manager Mr. Sandeep( mobile no. [protected]) said that the said gift is not available and it will come within next two days .

After calling again and again for one and half month gift was still not available and then my call was not being answered after that. Being irritated when I went to the shop on 21/10/09 , I was given a choice to either take a T- shirt or quit as the said sunglass will not be available for next 6 months and I had to leave with the T-shirt.

This shows total negligence of the customer on the store manager's part and even talking to his superior Mr. Deepak(mobile no.-[protected]) was in vain.

Manish Prashant
mob. no. [protected]
purchase invoice no. WB/47438
mobile- Nokia E71
Date- 06/09/2009
shop address-
The Mobile Store
shop no. 4
Moulana abul Kalam Azad Road
Howrah

Hi

I purchased a new Virgin handset Virgin VTrendy IMEI : 803A810D from The Mobile Shop 1/6967, Shop No 7, Rohtash Nagar, Main Road, Opp Subhiksha, Shahdara, New Delhi on 7/10/2009.
The phone was purchased to be gifted to my mother. On 9/10/2009, when she tried to use the phone with her current virgin sim (Mob no [protected]), the phone failed to detect the network. I immediately rushed to the above mentioned store and the person asked me to get a DOA certificate from the virgin service center Yamuna Vihar Delhi.

The person at the store asked me to get the phone deposited for technical check and the DOA certificate cannot be issued hand to hand. I communicated the same to the Mobile Store and he instructed me to deposit the handset and committed to issue a new handset on the basis of job sheet.

I am continuously making follow up for the same but no positive action has been taken so far. Please help me to get the handset replaced.

Azad Periwal
Mob No: [protected]

I made a purchase on LG handset(KP500) around 2 months back and i was told you will receive cash back through check in 10 working days.Now when i am chasing/reminding them they have ready made answer "its in process" without checking the details i have got the complaint registered in their official website around 10 days back however no fruitful results obtain.
Name Vicky Khanna
Handset-KP 500(LG)
Contact no-[protected]
Shop Location(Kalyan-W Khadakpada)Thane Maharashatra
Request your intervention to take it up and help me in getting my cash back.

Regards
Vicky Khanna

I ordered a mobile handset from them on their website on 14th sep, 2009.
They promise to deliver it in 3 working days. When 3 working days passed I called up the store which was supposed to make the delivery and they said the said handset is not available. I told them to then get the charge on Credit card cancelled. No action was taken. They stopped replying to email. When you call up their customer service it goes to some illetrate call centre. They just ask your name, telephone and city, even if you give them your order number.

After i told them that i am going to lodge a police complaint, they called me and said that we can give some other handset which I refused and told them to refund the money.

It has been 10 days and still refund has not been made.

I will have to go for the chargeback with my bank.

Be careful when you order from them they are frauds.

Thanks

I had purchased 1 Nokia 5130 xpressmusic mobile from The Mobile Store in Chembur on 21/09/2009.
Since then I have been receiving 20 messages of same kind everyday.
Earlier I ignored the messages but now its becoming a mental torture to me.
Please look in this matter or else I would go mad if this torture continuous.

We purchased Apple I-Pod Nano from the Sector-5, Dwarka New Delhi store on13/09/09( Cash memo no.[protected]. When we brought it home and tried to playmusic on it, we found that the battery was not getting charged at all. When wedisconnect it, the screen goes blank. The screen lights up only when incharging mode.
We contacted the store and they told us to go to the service centre which is 25km away from this place.

Is this the way a large chain of stores is supposed to treat the customers? Having shelled out Rs.8600.00 for the purchase, we are nowbeing asked to spend our valuable time and effort to go to the service centre,while it is their job to get us a replacement under warranty from the company

Hi,
I had purchased a Sony Ericsson W580i handset from The Mobile Store Infinity mall, andheri w, Mumbai on 16th July '2009 under an exchange offer whereby i gave away my old phone and got a discount on the newer one. Right from day one I had encountered sevearl technical and display problems with the handset which I had informed the store keeper immidiately. To my surprise they completely disowned themselves from the accountability of getting it replaced saying that it is a look out of the SONY and they are mere retailers. On my insistence, they supported me by accompanying me to the SONY SERVICE CENTRE nearby to get the matter sorted out.
There at the centre, individuals from Sony and THE MOBILE STORE indulged into an argument over their terms of agreement and policies resultant which I wasnt attended for the main cause.

It only added to my dissappointment when people at SONY showed negligible interest in helping me out any way other than saying "WE WILL UPGRADE THE SOFTWARE, THERE IS NO REPLACEMENT POLICY FROM THE COMPANY". From that day till now, I have gotten this software upgradation done thrice and it hasnt helped a bit. Infact, a few problems occured after it returned repaired from their centre.

I sent a few mails to the ESSAR GROUP(the mobile store) and SONY as well, but no one has paid heed to my complaint. Please help me raise this up to the highest level of escalation in both the companies.

thanks
anjali khurana

This is to bring to your notice that I had purchased a mobile phone [Nokia 7610 Supernova, IMEI No. [protected]] from The Mobile Store, Kalkaji vide my HDFC bank credit card no. [protected] [Tid No. 41017319, Appr Code 059245] amounting to Rs. 10, 999/- on 12th June, 09 night as a gift for my friend [Invoice No. DEL/01356/00001/3243 dated 12-06-09].

After paying the complete amount i.e. Rs. 10, 999/- while the executive was giving me the demo of the phone, the phone was not switching on. It took the executive 15 minutes just to switch on the phone. N the reason given to me was that it happens sometimes in new handsets.

Next day I had to go outstation n realized on the way that none of the features of the phone were working. N I had to be without phone just because this handset was not working. My family got so worried and tensed about me as I was not reachable on the phone. There was no option left for me other than to manage without phone.

Next day i.e. on 14th June, 09 early morning I visiting the store and whole staff of The Mobile Store agreed with the fact that phone was not working. When asked for the replacement, I was very rudely told by one Senior executive of the store that it will only be replaced if Nokia will state that the phone is not physically damaged. Then n there only I gave the phone back to the store and obtained receiving also on the bill.

Here I would like to point out that how Nokia can sell a product in a market when it is not at all working and is defective. This brings the fact that before selling a product in market, there is no quality check in Nokia to confirm the working features of the phone.

Secondly how can The Mobile Store sell that product to a customer when even on switching on the phone they notice that there is some problem with the phone? I have spend around 11, 000/- on phone just to get benefits of the same but had to face troubles n problems. Instead of accepting their fault, the store people blame customer for physically damaging it.

Because of the inconvenience caused to me and rude behavior of the store people to me, I decided not to continue my relationship with the store and requested for stop payment of credit card on 14th June morning itself by calling HDFC helpline and further vide my letter dated 14th June, 09 forwarded by fax and courier to HDFC Chargeback section [Case reference I[protected]]. They promised me that this thing will be settled in 45 days time which is their minimum time for settlement of dues.

Today is 27th August, 09 and I have not received my credit back in my credit card. Infact I have received some mails from the store saying that now they can’t even replace the handset as many days have passed n they can just provide me assistance in getting the same repaired from Nokia.

Would request you to kindly look into the matter and arrange for my credit back to my card as whatever I have purchased, I have returned the same back to the store. N take necessary action against Nokia as well as The Mobile Store for selling a defective handset to a customer and causing inconvenience.

COMPLAINT : Failed to deliver my order No :[protected], dated 25th June, 2009 without citing any reason . Payment made by credit card on the 25th June, 2009 . Money refunded on the 7th of August, 2009 after many complaints and legal correspondences ( through my advocate ) with the company .

FINANCIAL & OTHER DAMAGES : Legal Expenses Incurred . Courier Charges Incurred for several correspondences with the company . Telephone Expenses Incurred for calling the Call Centre of the company several times without any result . Internet Charges for e-mails sent by me to the company .
Rs 5049.00 blocked from 25th June, 2009 to 7th August, 2009 . Loss of Interest Charges (3.5% of Rs 5049.00). Mental Harrassment and Agony .

sir,
i was working with the mobilestore till 31st october 2008.i had submitted my withdrawel application with my previous employers ie the mobile store ltd in jan 2009.i am very sorry to note that till now i havent got my withdrael amount my PF no is MH/48325/166.Pls advise me what should be done for getting the money....

As you are aware I purchased the above referred Nokia mobile Set N 72 Black & Gold
IMEI: [protected] from you on 18/09/2008 vide Tax invoice Dated 18/09/2008 for
Rs.7759.00. [CF.Copy attached]

This set did not perform perfectly; the battery got drained out on only 2-3 calls. Sometimes it would
drain out quite suddenly.

I submitted the mobile for inspection and repairs to the Nokia Care centre SAPNA ENTERPRISES;
A / 4, Dutt Apartment, Sneh Vihar Napier Town, Jabalpur as suggested on 03/12/2008.

The mobile was returned to me supposedly after repairs and assurance that it will now work flawlessly.
But the complaint of battery draining out abruptly even when it would be used for 2 or 3 calls of very
short duration, remained unresolved.

So the same was resubmitted on 28/12/2008 to the Nokia Care Centre for further probe into the problem
and repairs if necessary .I was advised that the set and the battery would have to be sent to Delhi for
further inspection, probe and necessary repairs.

Therefore it was again submitted to the above said Nokia Care Centre on 27th January. After about 48
days I got it back from the Nokia Care assuring me of due repairs done to it. Still the same problem
persists to date. [CF.Copy attached]

I am fed up with having to go to the Nokia Care Centre with no relief whatsoever. I am finding it
frustrating not to be able to use my mobile ever since the purchase date.

Kindly replace the mobile set with another set of same value working without a problem. The
purchase is covered under one year warranty and my request is well within the warranty period and
deserves to be redressed without further delay or harassment.
R P CHOUREY; SAI SNEHA, PLOT NO. 659A; HOUSE NO. 2302;SANJIVANI NAGAR; JABALPUR.
e-mail : [protected]@gmail.com

I Bought an Apple I-phone on 18/05/2009 whose Bill no.- UP/01335/00001/7559 from The Mobile Store, Essar Telecom Retail Ltd. Sahara Ganj Mall, Lucknow. I did'nt know how to install the sim card in the handset, so i brought it back to the same Mobile Store and i gave it to one of the sales person to install the sim but that person had damaged my handset then i was annoyed at them after that i met Mr. Jayesh who is the Area Manger of The Mobile Store he told me that he will manage to repair the Handset. After 2 days he said to send handset to Initiative Store at Alambagh, Lucknow. Today after about 22 days they are not giving me any positive response regarding the phone. I also conversed with Miss Hema Shetty (Customer Care Head of "The Mobile Store") they all are making false commitments.
Please help me out in this matter.

Thanking You,
Yours Sincerely,
Manoj Manglani
Mob. no.-[protected]

Hi,

Complaint on one of your products bought by me. Please find the same below:
I bought a new touchscreen mobile from mobile store about a week back.
For that they offered me a bluetooth set and its not working. Even after charging for over a day, it does not even switch on. After complaining on the with storekeeper i was offered a different one for a change and even thats not working. When i approached for the second time, i was asked to come the next week since theres not stock available in that category as stated by the storekeeper. I have been going to the shop for the past two weeks, which has already eaten a lot of my time. I dont want to further waste my time. I want to state it out that because of the offer only, i came to your store for buying the same.
Otherwise i would have bought any where else. Though the cost of the product is only 1000 rs., the real concern being neither the quality nor the customer service is NOT AT ALL good in your store.
Hence i am totally dissatisfied because of the same.

The Mobile Store address where i bought the mobile is:
THE MOBILE STORE,
Old No 32, New No 85
Razak Garden Main Road,
Orchid Plaza,
M.M.D.A. Colony, Chennai - 106.

Dear Sir,
I am Hemant Bawane.I have purchased a Nokia-1661 on 04/05/2009 from the mobile store, J.M. Road, Pune. It is found that the battery given by the vendor seems to be different which should be sold along with the Nokia-1661 handset. I have recieved BL-5C battery instead of BL-4C.The battery is doing well in terms of its working but it does'nt fit in the Nokia handset properly.
For this matter I went to the store & asked for the same battery.But Mr. Gyanesh, Store Manager, does'nt want to accept this as his fault & blaming me for the same.My point is that many customers visit the mobile store for purchasing nokia handsets & in this process batteries of two handsets might exchanged.I am just saying it might be a mistake done by the vendor but the store manager is saying that somebody has changed the battery with mine & I know this is not the case.

So Kindly do the needful action against this forgery done by the company.
I am waiting for your support in this regard.

I am sending you the supporting details:

Customer no.[protected]
Customer name- Mr. H. Bawane
Nare, Nr. SIMCA, pune-411041
Mobile no.- [protected], [protected]
Item no.- 86746
Nokia-1661
[protected]

Store Address- The mobile store ltd.
J.M. Road, Shivaji Nagar, Pune
PH.[protected]



Regards:
Hemant Bawane
[protected]

I had purchased two Vodafone Lifetime Prepaid connections ([protected], [protected]) on 15-05-09, from The Mobile Store, Shopprix Mall, Sec-61, NOIDA, UP.
But the shop has not submitted the verification documents(two sets of: copy of Driving Licence, PAN card and two photos) to Vodafone Services that I had given to the vendor.
Vodafone has now disconnected both my numbers which have become temporarily out of service.

Dear sir,

I Vijayan. V, address of No : 66 Mangl amman koil Street, Butt road, Chennai - 600016 Mobile no: [protected], purchased a [mobile (Fly E105) IME No: [protected] dated on 06/05/2009 at The mobile store (Sembiam Perambur - Ph: [protected]) Invoice no: TN/01259/00001/9330,
CST No: 99214DT.31.08.2006] problem with the mobile is blank display, we have asked the mobile sales person he told go to fly service center they will give you a DOA certificate after then we will give you a new mobile they said. After getting DOA Certificate from Fly Service center (DOA Certificate Work order No: SWT1317) they are saying it will take couple of days they said, and the sales person and the Associate Mr. Rupesh Babu Mobile no: ([protected]) are not responding and handling the customer roughly. there is a another problem in this The Mobile Store (Fly E105 ) model is one accessories (T-Flash card) is missing. I have wasted two days for this problem and loss of pay in my company i suffered too much for this problem. Kindly take necessary action on this The Mobile Store (Sembiam Branch) Essar Telecom Retail Ltd New no 180, Old No 242, Papermills road, Sembiam, Ph No:[protected]. and i enclosing the document here with

Regards
Vijayan V
No : 66 Mangl amman koil Street,
Butt road,
Chennai - 600016
Mobile no: [protected]

I have purchased Alcatel NRG Sports Mobile from "The Mobile Store" located at Hydernagar, Hyderabad. I have notified them with the poor audio quality of the Alcatel Mobile within few minutes after purchasing the mobile and requested for replacement, they are careless about my complaint and refused to replace the handset.

Dear Sir,

I have purchased a mobile from the mobile store last month.

With the same i got the offer of free photo print from the Zoomin.com. but then not get the code for the same.

I complain so many times to the mobile store but till today they have not taken any action against the same.

for your information here i attaching my communication to mobile store.

[protected]
Feedback not received yet………???







Pruthvish Patel

Engineering & Design

(E/E Architecture & Integration)

FIAT India Automobile Pvt. Ltd.

19 Ranjangaon MIDC | Taluka Shirur | District Pune | Maharashtra | India

Email:pruthvish.[protected]@fiapl.com

Mobile:[protected]




[protected][protected][protected][protected]

From: Pruthvish Patel
Sent: Monday, April 20, 2009 9:14 AM
To: '[protected]@zoomin.com'
Cc: '[protected]@themobilestore.in'; '[protected]@yahoo.co.in'; Anoop Singh
Subject: RE: SMS Code



Still the action pending at your end.



Regards,

Pruthvish Patel

Engineering & Design

(E/E Architecture & Integration)

FIAT India Automobile Pvt. Ltd.

19 Ranjangaon MIDC | Taluka Shirur | District Pune | Maharashtra | India

Email:pruthvish.[protected]@fiapl.com

Mobile:[protected]




[protected][protected][protected][protected]

From: Pruthvish Patel
Sent: Thursday, April 16, 2009 1:32 PM
To: '[protected]@zoomin.com'
Cc: '[protected]@themobilestore.in'; '[protected]@yahoo.co.in'; 'Anoop Singh'
Subject: RE: SMS Code



As per discussion with the Zoomin customer care,



Find the below my details.



Date Of Purchase: 11.03.2009

Mobile shop Invoice Number: MH9245

Customer ID:[protected]



Mobile number : [protected]



Request to make the action at your for SMS code.



Regards,



Pruthvish Patel

Engineering & Design

(E/E Architecture & Integration)

FIAT India Automobile Pvt. Ltd.

19 Ranjangaon MIDC | Taluka Shirur | District Pune | Maharashtra | India

Email:pruthvish.[protected]@fiapl.com

Mobile:[protected]




[protected][protected][protected][protected]

From: Pruthvish Patel
Sent: Wednesday, April 15, 2009 11:10 AM
To: Anoop Singh; [protected]@zoomin.com; [protected]@yahoo.co.in; [protected]@themobilestore.in
Subject: RE: SMS Code



Today Mr. Anoop’s SMS code come, but I have not received yet.



Request to do the needful.



Regards,



Pruthvish Patel

Engineering & Design

(E/E Architecture & Integration)

FIAT India Automobile Pvt. Ltd.

19 Ranjangaon MIDC | Taluka Shirur | District Pune | Maharashtra | India

Email:pruthvish.[protected]@fiapl.com

Mobile:[protected]




[protected][protected][protected][protected]

From: Anoop Singh
Sent: Tuesday, April 14, 2009 12:41 PM
To: Pruthvish Patel; [protected]@zoomin.com; [protected]@yahoo.co.in; [protected]@themobilestore.in
Subject: RE: SMS Code



Very poor response.



Sincerely yours,
Anoop Kumar SINGH

Corporate Engineering & Design,

Fiat India Automobile Ltd


[protected][protected][protected][protected]

From: Anoop Singh
Sent: Monday, April 06, 2009 4:25 PM
To: Pruthvish Patel; [protected]@zoomin.com; [protected]@yahoo.co.in; [protected]@themobilestore.in
Subject: RE: SMS Code



Pruthvish—required putting them in consumer forum together now on the behalf of many communication & call no one put remarkable solution.



We can put them for cheating us as well as disturb our valuable time.



In that Mr. Joseph & Ms Vishkha are priority list.



Sincerely yours,
Anoop Kumar SINGH

Corporate Engineering & Design,

Fiat India Automobile Ltd


[protected][protected][protected][protected]

From: Pruthvish Patel
Sent: Monday, April 06, 2009 3:00 PM
To: [protected]@zoomin.com; [protected]@yahoo.co.in; [protected]@themobilestore.in
Cc: Anoop Singh
Subject: FW: SMS Code







Pruthvish Patel

Engineering & Design

(E/E Architecture & Integration)

FIAT India Automobile Pvt. Ltd.

19 Ranjangaon MIDC | Taluka Shirur | District Pune | Maharashtra | India

Email:pruthvish.[protected]@fiapl.com

Mobile:[protected]




[protected][protected][protected][protected]

From: Anoop Singh
Sent: Friday, April 03, 2009 2:40 PM
To: Pruthvish Patel; [protected]@zoomin.com; [protected]@yahoo.co.in; [protected]@themobilestore.in; [protected]@zoomin.com
Subject: RE: SMS Code



Kindly do the needful--- Zoom in



Sincerely yours,
Anoop Kumar SINGH

Corporate Engineering & Design,

Fiat India Automobile Ltd


[protected][protected][protected][protected]

From: Anoop Singh
Sent: Friday, April 03, 2009 2:28 PM
To: Pruthvish Patel; [protected]@zoomin.com; [protected]@yahoo.co.in; [protected]@themobilestore.in
Subject: RE: SMS Code



Don’t torture us, kindly do the needful soon.

Date Of Purchase: 11.03.2009

Mobile shop Invoice Number: MH9244

Customer ID:[protected]





Sincerely yours,
Anoop Kumar SINGH

Corporate Engineering & Design,

Fiat India Automobile Ltd


[protected][protected][protected][protected]

From: Pruthvish Patel
Sent: Friday, April 03, 2009 2:18 PM
To: [protected]@zoomin.com; [protected]@yahoo.co.in; [protected]@themobilestore.in
Cc: Anoop Singh
Subject: RE: SMS Code



Still waiting for your support.



Request to do the needful as soon as possible.



Regards,



Still no action taken against the problem….

Pruthvish Patel

Engineering & Design

(E/E Architecture & Integration)

FIAT India Automobile Pvt. Ltd.

19 Ranjangaon MIDC | Taluka Shirur | District Pune | Maharashtra | India

Email:pruthvish.[protected]@fiapl.com

Mobile:[protected]




[protected][protected][protected][protected]

From: Anoop Singh
Sent: Wednesday, April 01, 2009 3:00 PM
To: Pruthvish Patel; [protected]@zoomin.com; [protected]@yahoo.co.in; [protected]@themobilestore.in
Subject: RE: SMS Code



Mr. Joseph,

We have purchase these handset to you, you suppose to support us.



Sincerely yours,
Anoop Kumar SINGH

Corporate Engineering & Design,

Fiat India Automobile Ltd


[protected][protected][protected][protected]

From: Pruthvish Patel
Sent: Wednesday, April 01, 2009 11:08 AM
To: [protected]@zoomin.com
Cc: Anoop Singh
Subject: FW: SMS Code



There is the same case happen with me. I have purchased the same day new phone form the same mobile store, hadapsar pune.



Till date I have not received the SMS code (For zoomin) on my mobile ( [protected]).



Find the below details for your action.



Date Of Purchase: 11.03.2009

Mobile shop Invoice Number: MH9245

Customer ID:[protected]



Request to do the need full as soon as possible.



Regards,



Pruthvish Patel

Engineering & Design

(E/E Architecture & Integration)

FIAT India Automobile Pvt. Ltd.

19 Ranjangaon MIDC | Taluka Shirur | District Pune | Maharashtra | India

Email:pruthvish.[protected]@fiapl.com

Mobile:[protected]




[protected][protected][protected][protected]

From: Anoop Singh
Sent: Wednesday, April 01, 2009 9:16 AM
To: [protected]@zoomin.com
Cc: Pruthvish Patel
Subject: SMS Code



I have purchased Handset of Samsung from Mobile Store- Hadapsar near Croma before 15 days till now me & my friend has not received the SMS code for getting the print copy of PHOTO which was the offer from Mobil & your group to us.

Kindly do the needful as earliest.



Mine number - [protected]



Sincerely yours,
Anoop Kumar SINGH

Corporate Engineering & Design,

Fiat India Automobile Ltd







regards,

Pruthvish Patel