The Mobile Store Complaints & Reviews

The Mobile Store — non delivery of a handset

sir i have a order no [protected] on dt 14.02.2013 the mobile store web site but in 10 days after they cant shipped my hend set the i told the coustmer care person to cancel my order the person told that take 48 hours maximum time sir i want to know when did my money will be refunded to me

The Mobile Store — 55% Cash Back Not received

I have purchased Sony ericsson Mobile from The mobile store and got 55% cash Back offer.Till date i have not received the money.When i contacts the customer care they keep on telling cheque will be despatched with in two three days.But almost eight months are over and i have not yet received the same.This peopole are cheating by giving fake promotions.

Complaint No Complaint No-R[protected]
Mob [protected]

The mobile store people are cheaters. They cheated me too on cash back offer scheme. Recommended not to buy any product from mobile store, and let many people aware of the cheating scheme by mobile store.

Regards,
Bhaskar M#[protected]

The Mobile Store — CASHBACK NOT RECEIVED

The guys from mobile store cheated me with upto 55% cash back offer. I purchased mobile and won 5% cash back. I filled in the form as they advised and sent it via courier. When ever i go to them and check for the cash back the only answer i receive is, it will be delivered by next week.

mobilestore — Cashback not received yet..

I bought 3 samsung mobile phones under the cash back scheme and am yet to receive the promised 5% cash back.. The Mobile store here in Kalyan just keep asking me to call the toll-free customer care for my problems..the customer care fellows just keep saying that you'll get the cash back tommorow and their tommorow never arrives..

Beware ! Avoid getting into cash-back schemes with Mobile store and buy your handsets from others but not Mobile-store..or be ready to be at loss..

-Sachin.

DEAR SIR/MADAM. THIS IS MY 5% DISCOUNT IS NOT BE RECIVED PLS SEND ME 5% .

The Mobile Store — Mobile Service

hi Everyone,

I bought a new samsung s 3310 mobile @ The mobile store. within one day, a line apeared in the display of the mobile. I registered a complaint in that shop and handover the mobile set to them for service. After that they didnt update anything. And i was tried to reach them on phone, its said switched off. Then i tried to reach the cc of THE MOBILE STORE, its saying "Thank you for waiting" ,not long time only 30 minutes.Just i have only one doubt, is this the style of The mobile store to make money. Dont trust other mobile shop which is in your city, because you are not going to purchase mobile frequently, so they will offer something and give you a worthless product. buy mobile from the shop, who has running his business in your city for long time..

Dear Mr.Srikant Gokhale

First let me congratulate you for having award "Most Admired Retailer of the Year 2010-Mobile and Telecom". This is the best token of success for one of my most fav brand . Wish you and Mobile Store a great success ahead

Sir, I am writing you with sort of request ( Please don't consider it as complain).I being a very very loyal customer of your Stores and have visited at least 100 outlet personally, I have have never felt any problem in service or set, till recently.

I visited one of your store, whose address is here by given:-

Boring Road Dhankarpura, Boring Road, Patna - 800002
[protected]

and brought one MICROMAX mobile. Though in this store everyone knows me because each month i usually buy one cell or other, I felt really ashamed with the service being provide with the said store.

Couple of months back, i was told that this mobile-MICROMAX is of good quality and under the same impression i purchased it and gifted it to my brother in law.But withing a week, the set stop working and it required a change in mother board. I submitted it with your store and i was assured that it will be serviced and delivered back to me in One week.

With this promised, so many weeks have passed and i am still to receive the set back. Now, unfortunately my office stood just opposite to your store, i cant help but once in a week i pop in and keep enquiringly about my set.

SIR, NOW THE STORE BOYS LAUGHS AT MY PROBLEM AND THEY COMPLAIN THAT THE MICROMAX SET IS NOT GOOD TO BUY.

Being a loyal customer I would like to ask few things from you:-

1. Why you are selling MICROMAX set? (IF IT IS NOT GOOD TO BUY..?)
2. why cant we approach the consumer forum for the staff behavior and lack of professionalism?(ITS MY HARD EARNED MONEY!) and you have given me guarantee for the same!
3, who will explain the delay of more than 60 days in serving one set? ( store manager says-he cant)

I am still to receive the Cell and with n number of false promises of the delivery date i am forced to write you this mail, and with deep heart i would like to inform you that i am no more loyal customer to your Brand. Yes i know, Individual me, is not going to hamper your business. But trust me, I will be more vocal and more on the opposite side of yours while discussing set and services

Best Wishes!!


Jai Hind



regards,
Nishheth Parashar



c/c
Corporate Office
Micromax House, 697, Udyog Vihar, Phase-V,
Gurgaon, Haryana, INDIA
Ph. :[protected]/2
Fax:[protected]

Mobile store is the worst in customer relations ... i really done understant how these people are running these stores...

Just want say that its better you do your homework with the kind of people sitting at your branches other wise things may go wrong at your end ... & this could be me who will make it wrong ...I am specifically talking about the Store you have in "Vikas Puri New Delhi at PVR".

These guys donot even bother to revert back to the customer... i am really suprised .

Thanks
Anubhav
[protected]

Hi

Can any one suggest me how to get E-mail ID of Srikant Gokhale, CEO themobile store. We should approch him for our problems.

Regards
Manish Pandya
[protected]
[protected]@gmail.com

I have been trying to get in touch with the so called "Customer care" of Mobile store, but the emails remain unanswered and if you are able to connect over phone the standard reply is that they will get in touch with concerned department. I REQUEST ALL THAT DO NOT FALL PREY TO VARIOUS SCHEMES LAUNCHED BY MOBILE STORE - MORE SO THE "CASH BACK" SCHEME AS YOU WILL NEVER GET IT. I have been trying to get it for last 8 months now for 25% cash back that was promised a year back.
SO BEWARE.

Pradeep Ahuja

Dear sir/mam,



This is the mail regarding my PF (provident fund) claim. I did many correspondence (as affix with this mail) & call regarding my PF to Ms. Ragini mam& Ms. Surbhi mam HR in Delhi Head office but she always neglect the things. I never get a positive feedback & guidence.



Should this type of expectation we (employee) have with our company (TMS) that after working with very hard & having so many positive expectation we received this type feedback and compensation. Me & the other employee currently working at TMS who are having contact with me are getting very DEMORALIZE due to this feedback & having unsecure future.



I worked with this organization very honestly and with my best possible positive efforts for a long time & relax my responsibilities on 5th September 2011. I fill the PF form in December 2011 for my PF funds so that i can take some rest from my needy financial situation but i think there is no hope for me.

So after many disappointment & fatigue I’m writing this mail to you with very hopeful eye. If there is any authority who can listen my voice & can help me out. So plz do needful ASAP….



It's my very humble request and hope to you that you will not disappoint me as i expect from you.



Staring with very hopefully for your feedback. Thank you...!





REGARDS

MANISH KUMAR

EMP CODE[protected]
Email id: Manish.[protected]@gmail.com

To Mr.Srikant Gokhale,

This is to bring to your notice that I have being facing the following problems as mentioned in trial mail.
I have not been yet approached by any of your employee even after putting soo many mails to the following 2 ID's.

1)[protected]@themobilestore.in

2)[protected]@dfssl.com

I have also submitted complains on your website from CONTACT US many times but still haven't got any satisfying resolution from yourside.

But all in vein, it seems that all fake information is provided on the website of themobilestore.
If a problem is from yourside, it should be resolved by your employees to satisfy customer and make customer happy.
Here it's totally opposite case.
I had purchased micromax funbook tab on 3rd nov which was a defective piece and we complained the same day.At that time we were told that you'll get a replaced packed same tab.
Later on when duo was done your employees told us that now we don't have the same piece as its not available in our stock all over India so now u'll have to buy some other handset.So I requested for refund as I don't want to buy any other handset.
I also requested to make the tab available from some other outlet and redeem my duo if you can't refund my amount.
But that is also not agreed.It's your problem if the same piece is not available in your stock.Why should customer suffer and buy some other handset.This is the worst service I have ever come across in my life.It's not my mistake anywhere in the scene than why should I suffer?I have invested not just 100bugs but its the matter of Rs.7101.I don't understand what problem do you have in providing me my refund amount(7101) so atleast I can buy it from some other good outlet.
Even after taking so much steps you'll do not have courtesy to atleast give a call from some senior person of themobilestore.
Make sure that if you are providing me the same configuration ph with same amount which I have paid for the previous defective piece.Why should I put more amount, or buy some other handset and put some more money.
Even after explaining and putting mails again and again, and things wont work from yourside, than I'll have to take some crucial step against themobilestore, it might not only be a complain to consumercourt against themobilestore but I'll bring all these things in eye of media.I have been given a time of 2-3 days yesterday by 2 of your employee(one is mangesh the manager of themobilestore virar west and the other one is your customer care executive)to wait for same tab out of which 1 day has passed away.So, now for you'll only 2 more days are left to face some legal situation if you all don't refund my 7101rs. or make the tablet available for me.And make sure that I AM NOT GOING TO ACCEPT ANY SEAL BROKEN TABLET OR A SINGLE PENNY LESS FROM MY PAID AMOUNT AS REFUND NOR WOULD I ACCEPT SAME REPLACED PIECE BUY PUTTING SOME MORE AMOUNT NOT EVEN A SINGLE RUPEE MORE AND NEITHER OTHER HANDSET OR SOME OTHER ACCESSORIES.The thing should not happen like that the price have rised and all those cheatings. I WOULD BE EXTREMELY HAPPY IF YOU BETTER REFUND MY FULL AMOUNT INSTEAD PROVIDING ME THE PACKED SAME MODEL TABLET BECAUSE NOW I AM VERY MUCH UNSATISFIED WITH YOUR SERVICE AND DON'T WANT TO KEEP ANY RELATION WITH THEMOBILESTORE BECAUSE YOU'LL JUST CHEAT CUSTOMERS AND NOW I CAN'T TRUST THEMOBILESTORE.

[protected] Forwarded message[protected]
From: "Bhavika Rathod" <[protected]@gmail.com>
Date: Nov 10, 2013 10:27 AM
Subject: Fwd: Query Received | themobilestore

To: <[protected]@themobilestore.in>

To, Mr M.D of THE MOBILE STORE and CEO (Mr.Srikant Gokhale)

The worst service of Mobile store.I am totally unsatisfied from the service.I have purchased Micromax Funbook Tab(with calling) on from THE MOBILE STORE(Vishnu Pratibha Appt, Virar west) of RS.7101.The same day problem of applications not getting shared was faced by me, and i visited the shop for the same.The person there told me that the piece seems defective so will get it replaced once the service center opens on 5th Nov 2013.When I submitted the tab on 5th person there told you yourself go to service center and put the request for replacement, when it was your employee's duty to submit it to the service center as it was the same day complain.Later when he agreed to submit by themselves we were told that you will get the replaced piece tomorrow (very next day) but they told me that SERVICE CENTER WAS CLOSED and was not given and told to visit on Saturday.On saturday when we approached for the piece, we are told that your replacement of piece has been done but now we do not have the stock for the same piece.As throughout India no Stock is available for the same Piece also i was offered a cash back of 350 Rs. for which i was told to purchase some accessory only.The accessory which I wanted was not available in the stock throughout India so, again I was told to pay some more bugs and buy some other accessory from the cash back.And it got expired in 3 days, even when I have not received any phone how will I buy any accessory?and in these stupidity you'll just expired the cash back time period.Now, I am told to buy some other phone as the STOCK IS NOT AVAILABLE.

I would never recommend anyone to buy from Mobile Store nor would I in future purchase anything.

You people cheat with customers sell defective pieces and than when problem is faced by the customer you'll don't keep STOCK AVAILABLE THROUGHOUT INDIA.

For what the hell have you'll have opened the shop if no STOCK is available throughout INDIA just to make CUSTOMERS FOOL and make FRAUDS, once customer buys some thing later on YOU"LL JUST DON'T KEEP THE STOCK AVAILABLE THROUGHOUT INDIA.

You people make sure that I am going to put these things on social networking sites and going to approach high authorities and consumer court,

I want the same piece or my whole Amount to be refunded within a day.

I had put the mail on 6th nov'2013 and got an auto mail as below

"

Dear Bhavika Rathod,

Thank you for choosing www.themobilestore.infor shopping online.

This is to notify that we have received your query and it has been forwarded to the concerned department. We request you to grant us 48 hours to get back to you. We anticipate your co-operation on the same.

Feel free to contact us for any more questions you may have. You can also directly speak to our customer care at[protected].

Thank you for shopping with us!
themobilestore Team

Copyright © 2013, www.themobilestore.in"

But I have still not yet been contacted by any of your employee.You''ll don't ensure anything and give any commitment IF YOU"LL DON'T KNOW THE MEANING OF COMMITMENT TO CUSTOMER"

You FRAUDS are just using customers money and making cheats with loyal customers.The amount may be a very small amount for you'll but for a customer its a big investment amount.I have sent the scanned copy of bill also with the last mail but all in vein.

This is the second time i am putting the same query and am is unsatisfied and angry.I WANT THE REPLACED WITHIN A DAY OR REFUND OF WHOLE AMOUNT OF RS.7101.

I am attaching the snapshot of bill for the proof that i have purchased the MICROAM FUNBOOK TABLET OF Rs.7101

I have not been given a Warranty Card or not even a Bill on the name of THE MOBILE STORE.This only makes sure that YOU'll ARE FRAUDS.

Please revert on this MR.CEO ASAP.

Angry, Unsatisfied Customer,

Bhavika Rathod
[protected]@gmail.com

Dear Mr. Ceo,

I am writing to bring to your attention the highly unreliable services which you bundle to your products.

Around 3 months back, the screen of my mobile (Sony Xperia P) started malfunctioning. I opted for extended warranty for the 2nd year when i purchased my mobile and and the error occurred in the second year itself. So I approached the mobile store center here in my city Kurukshetra and gave them the mobile for servicing.

Now its already 3 months and i did not got my mobile. I have approached the mobile store center more than 20 times and every time they said that i will get my mobile in 2-3 days. They said he have given the mobile to some person named kapil in mobile store, Panchkula for repair. Kurukshetra's mobile store person also talked to their senior managers and they also warned the concerned persons a lot of times . I have also talked to Mr. R. bajaj from Mumbai and he also keeps on saying that I will get my mobile in 2-3 coming days. But I did not get it till now and no action is taken in this respect.

I want to question the credibility of your company and wants you to help me find a reason why I should not stop using your products and why today's youth should not come to know, through blogs, social media and newspapers, about your practice of cheating your own customers. Please advise as to why I should not seek immediate intervention from consumer forum and seek damage changes against the losses and harassment I have been put to.

Regards,
Ashish Garg
garg.[protected]@gmail.com

Hai i am one more victim of the mobile store. I bought a screen guard for Samsung galaxy tab. They have sent me an empty packaging. I have sent an email regarding this and the customer care centre there was no response after 3 months said they never received any email ! i wrote an email and send the hard copies of the email to their mumbai managing director's address. I got that letter returned back. I am trying to find direct address of MD. Please let me know if have any direct address or phone number coz the customer care is just a bluff.

Dear Sri,
I'm purchased Samsung galaxy trend s7392 black in online purchese.date:5/6/2014.phone receiver problem after 3 days. I handover the service center Nandanam in Chennai. They Given DOA certificate after 3 days .I hand over the DOA certificate with Mobile.
store details;
The Mobile store limited
c/o FLYJAC LOGISTICS PVT LTD,
NO:TS-75 SIDCO INDUTRIAL ESTATE,
EKKATUTHANGAL,
CHENNAI-6000032.
Phone no;[protected]
OMS Invo no#:[protected]
Order no:11325643
Invoice no:13204/2627
Date :5/6/14
But still I'm not receiving replacement mobile. Kindly make arrange a new mobile. Please replay immeadiatly
My Name: Arumugam
MY phone no: [protected]
address: 6/13 Nethaji street, Saidapet, chennai- 600015.
Email ID: [protected]@gmail.com/ [protected]@yahoo.co.in

Dear Mobile Store
& Whoever it may concern,

This is to report a series of preposterous events that happened during my turbulent purchase experience of your latest smartphone, Samsung Galaxy S8 IMEI NO. [protected] Invoice no.- 52661/14120944.

May 4th, 2017:

I pre-booked the phone and was educated that I will get a Wireless Charger as FOC along with my purchase. To my excitement, I booked the phone through this gentleman, Mr. Deep Sagar, who proposed me the phone at THE MOBILE STORE, CP B Block, New Delhi 110001 outlet. I was informed that both my charger and my phone will arrive on May 11th, 2017.

May 11th, 2017:

I was excited to receive what I was committed on this day & yes, I was excited. But when Mr. Deep Sagar (the store manager) and I were on the verge of closing the deal, I was shocked to learn that the scheme under which I was supposed to get a Wireless charger (as FOC) was not uplinked on to the Samsung’s server, or so was told to me by the same salesperson. He was not at all helpful by any means. What was worse, he did not even admit he/his outlet, THE MOBILE STORE, were anywhere at fault. Considering I was upset, he offered me a power bank as powerful as 14500 mAH. I CHOSE NOT TO ACCEPT IT and stood firm for my Wireless Charger to be given to me with the purchase. I argued that since, as a customer, I was not at fault, the commitment from Samsung must be honored. Just because some salesperson did not punch it right, why should I be bearing the damage? I don’t know all of that.

May 22nd, 2017:

I again visited the Store. I enquired if my issue was resolved but to my sheer annoyance, it was not. Rather than arguing this time, I asked the gentleman to stop misguiding me and give me a solution as to how will I get my Free Mobile Cover.
He offered me the power bank again and suggested I speak to the Samsung Customer Care. They told me to get the phone, insert the SIM (the registered mobile number I pre-booked with) into Slot-1 of my new S8. By doing this, I will get a confirmation-text about my Free Mobile Cover in 4 HRS or less. I though I should trust Samsung at least considering which I bought the phone and left, happily.

I kept waiting for the confirmation-text message for days but it never appeared. I felt there was something wrong. I went back and asked the same salesperson, Mr. Deep Sagar, as to why had I still not received it. Even called you on Samsung customer care, where I was told that I had to insert the SIM in Slot-1 whereas you inserted in Slot-2. Now, I CERTAINLY DID NOT KNOW THAT! HOW WILL I EVER KNOW THAT?!

Finally, when I insisted that I want my Free Mobile Cover, he got arrogant and straight away denied. Enough happened that day and I got back home hopeless.
Later, even my friend went to explain the same ##### that it is not my fault as I am just one customer who only wanted to buy a phone but even he was abused, insulted and sent back.

I reckon that is all the reason I wanted to write to you reporting my case. I suspect, the Free Mobile Cover is still in Deep Sagar’s custody, who knows maybe this was all deliberate so he could pick on my freebie.

This is the first smartphone I loved so much at that price point that even if I could not afford it, I struggled and squeezed my pockets to get it on EMIs. However, now when I have my phone I am not happy with this purchase as I clearly know, I deserve my Free Mobile Cover.

I am requesting your reply in anticipation and trusting Samsung for justice.

Gunjita Kumar
[protected]
[protected]@gmail.com

Purchased a Nokia 5800 from The Mobile Store, ECR Road, Thiruvanmiyur, Chennai. The new mobile having color patch in the screen this has been identified and informed the store by next day .They are not ready to replace me with the same color mobile since the color (Black ) I chose is having high demand and they need to pull the undemanding color that in stock with there for long time. Please don’t go to “The Moble Store” for new mobiles if you expecting a service.

I have purchased a Samsung E1410 handset from the mobile store (TMS); order number[protected] on 20th of May 2010. Till today neither I have received my product nor I am getting any certain reply from the TMS people. Whenver I call up their customer care either the server is down or they would register a complaint and would not go ahead to do anything for it.

This is a height of negligence and it only shows their poor management and unable to tackle things.

I seriously advise people not to purchase any item from them online since these people are cheats and do not have integrity to deliver that they promise...

"Pathetic Service"

dear sir

mainey The mobile store sey sumsung l-700 liya tha ismey mera 10 % cash back mila tha per mobile store custumer care sey contact karney per keh rahen hai ki last weak aap ke cheque aa jayege per aaj thak nahi mili hai na hi mobile store apney md ka contact no de rahen hai sir mobile mainey 17010.2009 ko perchese kiya tha
coupen no=PTMS00005108
INVOICE NO==UP 6180
SIR MOBILE STORE NE AAJ TAK KOI CONTACT NAHI KIYA HAI OR COUSTUMER KE SAATH FROUD KAR RAHI HAI CALL KARNEY PER NEXT WEAK MAIN CHEQUE MIL JAYEGE KAHTEY HAI
PLS SOLVE MY PROBLEM
THANKING YOU
SARVESH KUMAR
[protected]

mobilestore/mobile — free gift

i bought 2 mobile phones from mobile store bhopal and won 2 reebok t-shirt from scratch card on the date of 16 july 2009 but i did not get any gift from you yet. please help me urgently.
thank you.

Mobile Stores — Service and free gift

I bought a mobile phone worth Rs9000 from Mobile stores in Ghatkopar east on 23 August 2010, and i was given a scratch card, through which i won a wrist watch of Reebok worth Rs.2500 and i was told to send the scratch card along with a DD of rs.99 to Reward Point B/901, fairlink Centre, new link road, Andheri West, I sent the DD of Rs.99 and the scratch card on 27/08/2010, The gift was supposed to come in 4 weeks time,

But to my disdain i havent received my gift till date, i called their customer service and they took my details and did nothing, i again called customer service and every time they disconnect my call.

Please can some one help! these people have made my life difficult and wastage of my money

I lost my LG KP220 MOBILE PHONE
IMEI No. [protected] Please trace it out in Indore
I want to regain my mobile 00000

I lost my LG KP220 MOBILE PHONE
IMEI No. [protected] Please trace it out in Indore
I want to regain my mobile phone Sim no was blocked now

I lost my LG KP220 MOBILE PHONE
IMEI No. [protected] Please trace it out in Indore
I want to regain my mobile phone Sim no was blocked now
Please help me to solve my problem if the thief puts the sim of idea in my LG mobile

I lost my LG KP220 MOBILE PHONE
IMEI No. [protected] Please trace it out in Indore
I want to regain my mobile phone Sim no was blocked now
Please help me to solve my problem if the thief puts the sim of idea in my LG mobile



I look forward for your reply & information regarding my mobile phone

I lost my LG KP220 MOBILE PHONE
IMEI No. [protected] Please trace it out in Indore
I want to regain my mobile phone Sim no was blocked now
Please help me to solve my problem if the thief puts the sim of idea in my LG mobile

I lost my LG KP220 MOBILE PHONE
IMEI No. [protected] Please trace it out in Indore
I want to regain my mobile phone Sim no was blocked now
Please help me to solve my problem if the thief puts the sim of idea in my LG mobile

I lost my LG KP220 MOBILE PHONE
IMEI No. [protected] Please trace it out in Indore
I want to regain my mobile phone Sim no was blocked now
Please help me to solve my problem if the thief puts the sim of idea in my LG mobile

i had a distributorof your company in amarpatan town zone rewa.and my code is[protected]. ihave left your company due to not fill the commmitment done by TSE&ASM. they have close my master sim of virtual vtopuop.in which have rs.22000balance and they have already closed my "login"and in master sim have already balance which are coming from company e:g VLR. plz open my mastre virtual topup so that i xpend my balance and give me help

I am not able to change the ring tone in my LG GS190 Mobile Phone. Let me know how to change teh same.

Mobile Store — No money back

Dear Sir,

I have purchased one Samsung S5233 phone on 8.0.09 from mobile store
situated at 108/37, P.Road, Kanpur. My customer No. is[protected].
After my purchase I have applied for your money back scheme alongwith
all the desired documents and details apprx. two months ago. Yet I
have nothing heard or received from their end. While it was ensured that I will receive my money back within 30-40 days.

You are therefore requested to please do the need ful to get expedite my request for money
back and inform me accordigly and oblige.

Thanking you in anticipation

Yours sincerly,

Amita Bajpai,Kanpur

Mobile store- — Cheatin by Mobile store on CASH BACK OFFER

sir
This is to bring you in notice that i purchased a mobile under cash back on 20
july 2009 under cash back.I sent the required document to get my cash back
within the limited time period.As stated to contact after 4 weeks in case the
customer did not receive the cash back.

I contacted the Mobile store and i was said that i need to wait for september
30 to get the cash back.
When i did not receive the cheque i rand in the customer care of mobile store
and i was said to wait again til october 15 for the cheque.
whn i did not receive till 15 october i again rang the same customer care and i
was said to wait till october20.

Now when i rang the same mobile store i was said that the company is very sorry
as they havent received the document of mine.

I even rang Spectramind Marketing and i was said that there is no such
document.

I want to know if my document did not reach then how did you tried to fool me
round from sep 30 to oct 20?

I can challenge for the calls that i have made in your customer care.
I had had a talk with RAJU in customer care and he has also ditched me?

Every time i tried to register acomplain i was said that no complain can be
registered and only request can be taken and there is no unique number of the
reques.
This is big cheating from mobile store and spectramind marketing and i would
surely file a case in the consumer court for such fraud play.


Thanks
SANTOSH KUMAR
IVOICE NUMBER-WB/01192/00001/1816
MOBILE NUMBER REGISTERED IN INVOICE COPY:[protected]

PRODUCT DESCRIPTION FOR Assured RS250 CASH BACK VOUCHER
[protected]

IMIE:[protected]

Santosh Kr

I have also not received the cash back evenafter sending the duly filled in form and making several calls to Mobile Store customer care. How to file a case in consumer forum against Mobile Store for this fraud.

The Mobile Store — 5% CASH BACK PROMISE

I had purchased a mobile make Samsung Model No.S5233 (SAMSUNG STAR) with a invoice no.HR7320 dated 09.08.09 amount Rs. 8969. They have promised to refund the 5% Cash Back on it. They gave me a form to fill it along with bank details and dispatch it to Chennai office to Cash refund processing. Accordingly I have filled the said form with bank details along with my identy proof & copy of invoice and dispatched through courier.
Now Almost 5 months has been passed. I have not got any cheque or any credit amount through ECS in my bank account. I am following up regularly with their shop person they are always saying please wait your refund cheque will be processed.
I wish to ask through the stage of Consumercomplaints that how much time will you take for refund processing and why you are commiting with customer of such type of promise.
Regards
Harendra Singh Negi

Same with me.When I purchased, it was told that I will receive 5% cash back in next 4 weeks.But now its almost 25 weeks but I have not received even a single rupee.

All are CHEATERS.

Never trust on "THE MOBILE STORE".
Its a friendly suggestion: "NEVER EVER GO TO the mobile store".

Same with me. I will receive 55% case back when i purchased the Samsung Star mobile from Mobile store on 10 Nov 2009.
It was told that money will be return as a check to your address within 6 weeks.
But no reply from there side, even they are not replying the exact status of the money back procedure.
It may be possible that at the last they could say we have not received your form or form was incomplete and offer date has passed.
and they can CHEAT us in a very planned way...

Please never believe on this type of schemes,

Same with me. I will receive 55% case back when i purchased the Samsung Star mobile from Mobile store on 10 Nov 2009.
It was told that money will be return as a check to your address within 6 weeks.
But no reply from there side, even they are not replying the exact status of the money back procedure.
It may be possible that at the last they could say we have not received your form or form was incomplete and offer date has passed.
and they can CHEAT us in a very planned way...

I will receive 55% case back when i purchased the Sony ericcson W595 from Mobile store on 29 sep 2009.
It was told that money will be return as a check to your address within 6 weeks.
But no reply from there side, even they are not replying the exact status of the money back procedure.
It may be possible that at the last they could say we have not received your form or form was incomplete and offer date has passed.
and they can CHEAT us in a very planned way...

Please never believe on this type of schemes,
plz take it serious!!!'
they r cheating with customer!!!

Hi All,
It seems all fraud. I purchased a sony mobile from mobile store on October 15th and got 55% cash back via their scratch card. I fill up the form and send it to the address mentioned in same week.
But the same thing happened and I have got nothing.
I contacted to their shop and they said because of some delay in their payment process now checks will be delivered in first week of January. But nothing has happened.
It is a good way to cheat the people.
If any of you guys are planning to go to consumer forum or some where for legal action against them then please let me know.

GUYS – Don’t trust on Mobile store, they are big cheater.
Regards
Ashutosh

You are not alone. If store was really interested in giving some discount then they should have given then and there itself. Forget or go to consumer forum.

I have purchased a mobile set Samsung 3500i from The MobileStore Rampur (U.P) Rs.5229.00/- and I have received a Money Back Scratch card then after 5% money back scratch card no benefit.

All fill documents are forwarded to The Mobile Store (Money Back) Syrma Building, Plot No. B-27, Phase 2nd, Zone ‘B’ MEPZSEZ, Tambaram Sanatorium, Chennai- 600045 through Pafex Courier Docket No.[protected] dated 03.Dec. 09 then Documents received person Mr./Ms. Mahalaxmi Dated 07.Dec.09.

So please arrange these further details.

Name :-Samsung Mobile S3500i

Invoice No.& Date:- UP1409, 06/11/2009

With Regards,

Sachin Kumar Saxena
Mobile No. [protected]

The Mobile Store — No cheque of the 5% scheme

I have written numerous times. Yet still I have NOT recd my cheque.

Since the necessary procedure has been done by me and the required steps not followed by your company, I would like to raise the query to higher authorities.

It has been 3 months and I am yet to receive the cheque.

I have sent all the details, numerous times yet still I have not recd the cheque.

Following are the attachments:
1. PAN CARD
2. Voter ID
3. The Voucher Scan copy.
4. Bill Scan copy.

The Mobile Store — Cash back offer cheating

Mobile store cheated me with upto 55% cash back offer. I purchased mobile and won 5% cash back as per the scheme. I filled the form as per the instructions. After several reminders over mail/phone/personal i did not get any response from the Mobile store. I repeatedly sent mails but no response. Don't rely ever on mobile store. I recommend not to buy any product from mobile store.

Regards,
Bhaskar M#[protected]

Mobile Store — 5% cash back not received

i have purshased a samsuns omnia b7320 from
mobile store bhubaneswar vide inv nowb5136,
item no-96508 dt 3.10.09. i have also qualified for money back schem for 5% on
Rs.13999/- voucher code no-PTMS00094600.
TILL DATE I HAVE NOT RECEIVED MY MONEY
AS I QULIFIED. i have allready sent the money
back from in the month of october. please
clarify

Hi Mr harendra well done but have u got ur 5%back?
Regards:
M Bhadula

dear sir,
i am not getting the scrach card and coupen no printed on the card.

the mobilestore limited — Liars

Hi

I would like to educate, that this is the worst retail store across the country....

People always lie, including there Store Manager, Area Managers and State Heads..

I contacted there employee for my pending gift, they say they dont give as Every thing Goes to Home of State Head and

They push brands only which give money to there State Head

Hi!

We are from The MobileStore. we sincerely apologise for the inconvenience caused to you and would surely ensure to provide a resolution at the earliest.

Kindly provide us your number or request you to get in touch with us on our 24x7 call centre ie 60006363 or[protected] or email us on [protected]@mytms.in

Regards,
The MobileStore Team

the mobilestore limited — Failure to fulfill commitments

BE AWARE
Dear All,

Never buy any product from this company. After making the payments they did not listen to you. They only give grave reason and other blah blah.
They had not fulfilled the commitment made to me on phone and via e-mail.

I had placed on line order for Sony PlayStation3 on 23rd Dec, 09 by paying Rs 19,990/-.

I was assured the delivery at Bangalore within 3 working days.

But this deal has become my biggest mistake of trusting a group company of Ruias although I had placed orders only because it is an Essar partner company.

The MobileStore Limited — Misleading into online product Buying

To,
The MobileStore Limited,
India.

Sub: LG GD-580 Flip Phone

Dear Sir/Mam,
I would like to inform your company that I am interested in buying the above mentioned phone via your website.
The price which reflects when I choose the Handset LG GD580 shows as text pasted below as per your website:

LG GD580 (Cookie Flip) MRP: Rs. 9200
Price Now: Rs. 6779
You Save: Rs. 2421
(Price displayed here is Delhi Price)
Know the price in your city ----Select your City---- Agra Ahmedabad Allahabad Ambala Amritsar Aurangabad Bangalore Baroda Bhopal Chandigarh Chennai Cochin Coimbatore Dehradun Delhi Dewas Erode Guntur Gurgaon Gwalior Hyderabad Indore Jabalpur Jaipur Jamnagar Kanpur Kolkata Lucknow Ludhiana Malda Meerut Mohali Moradabad Mumbai Mysore Nagercoil Nagpur Nasik Nellore Noida Panchkula Patiala Patna Pune Rajahmundry Shimla Siliguri Surat Tirunelveli Trichur Ujjain Warangal
Your City Price: Rs. 6779


The problem with your website is something which is misleading into the wrong Product Buy.
When I select the model GD580 & hit the buy tab, the page which it leads to next is for Handset LG GD510. I don't want to buy GD510 rather I need GD580 at the price that shows on your website.

Why such misleading is being done I can't understand.
I would appreciate if I can get a proper explanation in this regards as otherwise I would not recommend online buying via your website. I need it at the price which is reflected on your website.

Awaiting reply in anticipation.

Warm Regards,
Fatema Broachwala

The MobileStore Limited — Discount Amount didn't Get

I purchased on LG mobile GM200 Model from The MobileStore Limited.
Invoice No: KN/1440/00001/4984.

It got 5% discount. They asked me all details and tell me condition that we will give you disount amount by check. I have fullfilled the condition and asked for discount amount.

I called more than 100 times and asked for discount money. From last 8 month, I called every week but I didn't get any amount.

I expend more money to call The MobileStore customer care but they didn't give good response and didn't return my money.

My mobile cost of that time was 5399.
The MobileStore is using cheating me to show discount offers.

the mobilestore limited — Non delivery of mobile.

Hello

I had purchased (E- purchase) one mobile Micromax Q2 from "themobilestore" on 14/10/2010 but till today I havent recieved the mobile. They had commited to supply the same in three days. I am doing lots of follow up but all in vain.

Please suggest.

The MobileStore Limited — FOR NOT HAVING MY SALARY , FULL AND FINAL SETTLEMENT

Dear Sir/Mam,
My name is Rohit.V.S (SAP ID=[protected] , I have been working as the sales associate in THE MOBILESTORE LIMITED ,From 20th Jan 2009 . I have not got my salary of one month and not yet done full & final dues not cleared since from last 3 months.pls do need full.

Rohit
([protected])

The MobileStore Limited — refused to replace

i purchased a Nokia E5 from Mobile Store on 18th jan 2011

there wass a problem in the phone as its camera was not working fine
so i told them this matter on 21th jan 2011
but he executive in the mobile store disagred to replace the mobile


at the moment i purchased the phone i told them that the camera is not clear but he said me that its due to the lemination on the camera
remove it and then the camera will be clear enough

i removed it on 21st and still the camera was not clear
so i told them the prob but they refuse to replace it

Not returning Mobile set given for repairing which is under extended warrenty.

Mobile set given for repairing on[protected] at Mobile store, Plot no 10, Block no 15, Somdutta Plaza Civil Lines Kanpur U.P. After repeated visit they are not returning mobile set.

Dear All,
We are well educated & we can see what is right & what is wrong.
If anyone want to purchase a branded mobile phone, than its better to buy it from a branded outlet.
Now we have options that each & every brand has its own outlet.
Never purchase any cell from surplus stores.
We try for schemes & low prices, that's our main mistake.
The mobile store is a shop where u will find all refurbished cell phones. So never go there.
Last time i have purchased a blackberry from them, as there shop was not having wifi i have to go home & check the wifi of my cell, & unfortunately wifi was not working. I asked them to replace it, but they suggested me to go in the service centre. I have contacted to there higher level & i got a replacement after 2 days. I took a Nokia E52 in replacement. i was having all the customer data base of that particular area. I informed all the customers about there fraud deal. & seriously there business was 75% low due to that. I[censored] r cheated by someone than its very simple to act legally & spoil there business. Hardly u will have to spend 200-300/- to get the customer database of that particular area.As now a days its a business to provide database in c.d's.
On business level we cant shut there shop, b'coz no one comes front to be united & take action. Atleast by spoiling there business we can shut down there shops.



Regards
ILYAS

i have bought samsung 8800 pixon handset on 8th october, 2009. i got a 45% money bach offer from the scratch card. its 2nd jan, 2010 now and i have not received the money. i have submitted my bank statement with the form and all the necessary details..kindly let me know when will the money be delivered to us.

I purchased a samsung mobile S3310 from the mobile store ltd. 1600, Outram Line Kingsway camp, GTB Nagar, Delhi 9, on dt 28 sept. 2009 and I got discount 25% under the money back scheme.they assured me that I will get it within 15-20 days in your ECS Bank Acct.but I had not recieved till now.Pl help&Acknoledge. thanks

Hi!

We are from The MobileStore and sincerely apologise for the inconvenience caused to you.

We would request you to call up our 24x7 call centre on 60006363 and register your complaint. This will help us to resolve the issue at the earliest.

Regards,
The MobileStore Team

I hvn't got any response from your call centre till now. What should i do. Please help.

Hi,

We are from The MobileStore and we apologise for the inconvenience caused.

We will looking into the issue and would ensure that you get a proper bill against the transaction done with us. We would request you to provide us your contact no or get in touch with our 24/7 call centre on 60006363.

Regards,
The MobileStore

Hai,
I dont know how fruitful it would be for me to give my comment. I too purchased a samsung mobile model-C3250 where there was 5% cash back and for three and half months passed I have not received my cheque.where as they promised for 6 weeks .Isnt it a mockery of mobile store and Consumers that at the time of purchasing they bothered to realise know they are shying away from their responsibilities.Please take care that something happens because it is pure cheating .
Thankyou.

HI,

This is Ritesh tailor, i m from Mumbai.

i have also purchased samsung star mobile from Mobile store, Borivali-W.
i have purchased the cell on 13th augest, 09 with 5% cash back offer.
but still i am waiting for the cheque.
i have also talked with customer care of mobile store in october and the executive have ensured me thar i will get the cheque in the first week of november but nothing happend.

please look in to this.

Regards,
Ritesh tailor

Hi!

We are from the mobilestore and we sincerely apologise for the inconvenience caused to you.

We would request you to provide us your contact no or get in touch with the call Centre no 60006363.

Regards,
The MobileStore Team

Dear Mobile store Team,

I have already contacted on 60006363 three times in last 2 months and i got nothing specific all they are saying is sorry for the delay.

I have talked first time in month (after waiting for 2 months) of sep and the guy told me that i will be receiving the cheque in first month of nov but i havnt received it. so i called again in 2nd week of nov and i got the reply that i will be getting in the end of 2nd week then again i called up and now they told me that i will be receiving it before end of nov.

and now you are again requesting me to call on that no. which is complately useless.

please give proper reply to your customer.

my no is [protected].

hope i will receive my cheque.


Thanks,
Ritesh tailor

Sir,
I have purchased mobile Samsung L700 from mobile Store PUNE but i have not received 5% cash back till now. i have purchased mobile in september.
Please look after this and please try to refund my money as soon as possible. My Contact no is [protected]

Dear Mobile Store Team,

Still i have not received my 5% cash back cheque even after assurance given by you.

I think all who have bought the cell phone in that scheme has not received the cheque.

so, lets get together and lodge official complain against mobile store. i m from mumbai any one want to join please reply.

Thanks,
Ritesh