The Mobile Store Complaints & Reviews

I have Placed an online order vide order no.[protected] for Samsung Corby 3G worth Rs. 9489. The amount was deducted from my Account, but I didnt receive the Handsets. Few days later they called me up and stated that order was cancelled due non availability of stock, and money will be refunded in 14 working days. Now more than 3 months have passed, the money is not yet refunded, and they have not sent me the Transaction ID of the Refund despite...

I had purchased 2 mobile phones from the mobile store website. the mobile phones are Ray M31 and C25, order number[protected]. The amount charged was Rs. 1998. Of this the amount, Rs.1009.00 for C25 was refunded within one week due to non availability. But the M31 mobile was not delivered for 3 weeks. After numerous complaints, the asked to collect a M31 handset, but it was damaged. I did not accept it. But now, till date they have not refunded...

I had purchased Samsung GT – B5722 (product description- [protected])Duos from The Mobile store at Kolkata – at Spencer’s out let at Avishar Shopping complex at Kalikapur on 30th July’ 10 invoice WB/ 46697. On 15th Aug I discovered that there are around 64 pictures which was already stored in the memory card which are of old dates before the set was purchased. Further after verification we found that there was 2 labels sealed...

Dear Sir

I have purchased a NOKIA E63 ESN [protected] handset from THE MOBILE STORE UDAIPUR retails store dated 11/08/2010 in the name o[censored]MESH KHANDELWAL Address : 3/214 GOVERDHAN VILLAS UDAIPUR . The Wi Fi Services of this handset did not working from the begning but the store incharges told me the handset has no other problem and this service will work within few hour but that services was not start.
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I have purchased a NOKIA E63 handset from your udaipur THE MOMBILE STORE dated 11/08/2010. The Wi Fi Services of this handset did not working from the begning but the store encharges told me the handset has no probelm and this service will work within few hour but that services would not start.

Next day That handset i was submitted to the mobile store and they tried till 3 hours. but that services was not start.
Next...

Sir/ Madam.

Its approx 45 days have been passed and i didnt get my invoice copy. I had never expected such a delayed and pathetic response from you. May i misunderstood your company as responsible and good in customer service but you failed upon my expectations miserably. When ever your representative called me they used to ask same question several times (that give them my emei no). several times i told them that i dont have...

Purchased a E71 on June 6th. Faulty phone. No replacement given, when taken to store the very next day. After 2 weeks, agreed for 85%, but forced to buy a X6, as no stock for other phones. X6 also damaged from day one. No responsibility taken for same. Made me spend, 18k, for a phone worth 15.9k which is faulty, and 2 months of frustration....

Hi,

On 1st Aug 2010, we went to “The Mobile Store, Brehmen Chowk, Pune” to enquire and buy a mobile handset which has both 3G-Video calling and Wi-Fi. I clearly stated my requirement in front of the sales person. The sales person showed me some handsets having such features. We asked him to give us some time and we started deciding. During our discussion, the store manager interrupted us and asked us to go for Nokia C5-00,...

I had booked my order online at The Mobile Store (Order No.[protected]

I had placed an online order for Nokia N900 handset online on 16th of July, 2010 and promptly paid Rs. 25079 By Credit Card.
I had to call the customer care at least 7 times just to know the fact that the said handset was unavailable and its availability could not be ascertained in next few weeks.
The alternate choice was also not available.br...

I bought Samsung s5233 From The Mobile Store , yamunanagar branch on sept 9,2009. i got the temporary bill (hand written) that time.i went the next day & i got the printed bill on fax paper..after 5 months in Feb, my handset started giving me some problem i checked it out at the samsung mobile service centre & got to know that it got some problem,after 4months again i had some problem with handset And this time touch wasnt aligned,i...

My name is Kunal Patil and I am a resident of Bopodi, Pune. I had purchased an LG mobile from The Mobile Store. While purchasing the mobile The Moile Store will be providing service for all its products. I had given my mobile to them on the 16th of June for repairs, they returned my phone on the 21st without solving any of the issues and deleted all my contacts instead.
I gave the phone back for repairs on the 22nd of June and they...

I wanted a mobile which was not in stock in local stores, so booked it online at mobile stores online shopping portal www.themobilestore.in.
I booked the mobile using my debit card on 6th June 2010, but till date (11/6/2010) I have not got a single status mail or call from the mobile store.
I called 3 times to their Toll free customer care number and they just said that they will forward the complaint to the concerned department...

<b><u><strong>The mobile store is a big cheat company. </u></strong></b>They do not value the customers. I have purchased Blackberry Curve in 5% cash back in the month of August and yet to receive the refund. More than 10 times in the month of Oct-Dec 2009, i have called them and every time they are having excuses that the DD is dispatched. In the month of February (03/02/2010 ) I have requested the call...

I purchased a Samsung mobile phone M2710 from The Mobile Stores Ltd, MI road, opp Ganpati Plaza, Jaipur on 20/01/2010. At that time the store offered some assured gift on all purchase. On scratching the card I was informed that assured gift was a travel package and microwave oven. As per terms and conditions given with the gift voucher I paid Rs 100/- through draft and I sent the voucher and photocopy of invoice to the Countrywide Holidays...

Respected Sir,
I bought a Samsung Corby S3653 Corby mobile handset from The Mobile Store,Shop No.3&4,Amar Manor ,80/3,Pune-Solapur Road,Wanorie,Pune on Nov 4,2009 vide Invoice No.MH5488 for Rs.8569.01.On scratching the discount card I got 5%.
The money back form with all necessary documents was sent by post to their Chennai Office on Dec12,2009 but till date I haven't received the money back of 5% from them even after...

From: mobicares.mytms <[protected]@mytms.in>
To: [protected]@yahoo.co.in
Sent: Tue, 6 April, 2010 3:28:20 PM
Subject: RE: TO COMPLAIN ABOUT THE WORST SALESMANSHIP THAT OHEATS YOUR CASTOMER


Dear Mr. Ketlin,



Thank you for your e-mail dated 6th April' 10 enquiring on the redemption of “up to 55 % money back” offer.



We appreciate...

I have Purchased BlackBerry 8520 Curve Handset from THE MOBILE STORE shop in Nehru Place, New Delhi on 13.10.2009. Invoice No is PB3018. The Mobile Store had launched 5% to 55% cash back scheme at that time. I was given a scratch card and i got 5 % cash Back. To avail my cash back i have to send bill copy, sctrach card and money back form to their Chennai Office. I have sent all the required documents along with form. Many times i complaint...

I had purchased 2 mobiles from The Mobile store at Lajpat Nagar, New Delhi in October 2009 & received 2 scratch coupons for 5% cash back on these mobiles. The said coupons alongwith the request form for refund of 5% cash back each was sent to The Mobile Store office in November 2009 & the same was confirmed recieved in their office in First week of December. As was mentioned in their request form that the refund of cash back will...

Hi Sir/Madam,

I am Prempal, stay at Palam Colony New Delhi.
I am facing problem with The Mobile Store from last 4 Month.

With the help of this E-Mail i want to communicate you that i have purchase Sonyericsson phone model number W-995 (Progressive black)from one of The Mobile Store in Oct 04-09 ,20:19 located in Dwarka sec-6(New Delhi) and paid a sum of INR 20799 via valid Invoice No:-DE1819, EMEI NO.-...

Hi,
Please beware of this company's offers, they give an offer at a very low price and then do not deliver the handset. I placed an order in march but product is still not delivered. Their customer service is pathetic.

After calling around 20 - 30 times they are telling that the phone is out of stock and i have to pay more to buy a different phone. Still not recevied any phone from themobilestore.in...