The Mobile Store Complaints & Reviews

Dear Sir/ Madam,

This is to bring to your kind notice the horrific experience I had with The Mobile Store Galleria Gurgaon. I have been a long time loyal Mobile store customer over the years until yesterday.

Yesterday I went to buy a new phone at The Mobile Store SG 14 DLF Galleria phase 4 Gurgaon. I wanted to exchange my one year old blackberry curve 9380 with any new phone. When I asked them the price to exchange the same they told me that they give me Rs 2500 at the max at this point one of the sales guys told me about the IPHONE buy back scheme. He told me that he will get me Rs 5000 for the same phone. On this I agreed he took my Citi Bank credit card and swaped the amount Rs 20500 for the same. Then he asked me another 2000 rupees to pay in cash and told me that he will return Rs 1000 whenever I return them the blackberry box ( As I didn’t have the same with me then). At that point of time they didn’t provide me any bill but when I got the ebill from you ( Pls see attached) I was shocked to see that they had punched full Rs 6000 as discount bill amount ( Rs 20500).

After getting the initial shock I checked the price with Apple centre and other stores and they all confirmed me that everyone was giving a minimum of Rs 6000 for Iphone 4 buyback. When I went to the mobile store today and complained them about the same he was giving all rubbish excuses. When he failed to answer me why the bill showed RS 20500 with Rs 6000 discount and he gave me only Rs 5000 he suddenly told me that’s because value of my phone is Rs 1500 ( Last night he told it RS 2500) and became adamant on that. When I told that I want a explanation where did my Rs 1000 gone he had no answer and kept repeating the same thing that value of my phone was Rs 1500. Then I told him to give in writing he wrote something on a piece of paper and gave me ( Pls find attached).

I kindly hereby urge you to look into the matter on urgent basis because if the offer of Rs 5000 buy back was genuine then would have simply swiped Rs 21500 for my card not Rs 20500 and secondly he would not have asked cash from for the remaining amount. Also the bill clearly states that RS 6000 discount was applied so where did my Rs 1000 disappear. Kindly check this malpractices which Mobile store Galleria is doing in your esteemed organization’s and cheating customers using name.

Awaiting your response.

Warm Regards

Siddhartha Padmapati

I have purchased Blackberry 9220, black worth Rs. 9500 from www.themobilestore.in, on 1st may 2013 and i have ordered it on 12 months EMI based.

Issue i am facing is, because of some problem in between The Mobile Store & Credit Card Company(SBI), amount of mobile has not converted into EMI from their side.

On june 5th 2013 I found that bank has debited Rs 10,546.00 from my account and payment was not converted to EMI.

I called to The Mobile Store Customer Care on for help to convert that amount into EMI, they give me. complaint number - Msco10017330. And told me that I will receive a call from there side (The Mobile Store) regarding this EMI issue within 2-3 days.. But I have not receive any single call till yet but a email - saying "the complaint was escalated to concern team and we have received a confirmation that, We request you to pay the first EMI only and whatever interest charges you are getting charged we will reimburse the same, if EMI is not been converted before the billing date of yours."

I am following regarding same complaint from last 40 days, and no solution from their (The Mobile Store) side.

So kindly help me out for this issue.

Order no.:[protected]
EMI complaint: Msco10017330


Regards
Paras Chaudhary
[protected]

I want to gift 4GB microsd card to my brother. So i purchase it online from themobilestore. I order on 23 June 2013 by cash on delivery mode. My order no. Is[protected].
I got my card on 25 June 2013 by fedex docket no.[protected]. When i try to insert this card on my mobile, i realise that card is bigger than slot. So to confirm that i try this card with different nokia, samsung mobile & also with i ball tablet. By comparison with my friend card, it is confirm that purchase card is bigger or say defective.
As per terms & condition, i inform them with in 48 hr. Customer card executive take my complain & confirm replacement. I also mail some photo at [protected]@themobilestore.in.
On a second day of my complain. When i want to know how i get replacement, another executive gave me complain no. MS[protected]. And reply that still your complain in process as 48hr are not part of my first complain.
On third day. When i call them early at around 11am they reply me to call after 1:30pm due to some reason.
On fourth day from my complain, when i call them, they have no answer for my question. Till the day i spend all most 30rs on call.

Also during those days, i send many mail, but i did not get any reply. I show full faith on themobilestore but now i fill like cheated by them.

I have ordered the Nokia Lumia 520 Cyan, from the mobile store’s website and made the payment of Rs. 9999 through my card. However post they billed the amount in my statement one of their representatives has called me informing that the Cyan color is not available, so they would deliver the black color. (However they could have given me a call before they claimed the payment.) So I’ve called up on the helpline to cancel my order and get the refund, now the executive catered me out there was the best example of pathetic customer response, still somehow I managed to get through with their managers and eventfully everything flushed into resulting nothing & now I had to accept the same phone, coz I can’t trust them on their reversal policies. Perhaps their website still shows the colors available in the product.

I want to complaint against the mobile store in Indirapuram, Ghaziabad they are selling fake mobile accessories.
They have applied duplicate screen protector in the name of capdase.
Also they have not providing bill for the purchase.

Now i am not going to buy any product from mobile store.
Please take some action against the store.

Dear sir,

product-Tablet (Zync-Z919
tablet with keyboard),
Order Tracking
No[protected], payment- done by
credit card 4999/-

I have purchase online 1 tablet on dated[protected],from The mobile store. and received[protected].But we find there speaker not working so we talk with cust.care and deposit complete set our nearest mobile store in paschim vihar.This shop code is 1164.that time customer care executive promised me i will get same new product between 4 working days. but till yet i have not received my product, lots of time i talk with cust. care but always they said you will get between 48 hour, but till yet i am steel waiting this 48 hour from[protected]. finally i given request for cancel my product on[protected], request no. is MSCO10014079. after that yesterday[protected] i call to cust.care for know this status he said your request regarding cancellation not in processing .so he again write my cancellation request. there no. is MSCO10014280. This kinds of behavior i have very tired nobody listen my problem.

After that i find mail by the mobile store is---->We truly value you as our privileged customer and regret the inconvenience cause to you in the matter address to us. Please accept our apologies for any inconvenience caused to you and for your displeasure whilst you felt our service levels did not meet any expectations. We solicit your continued patronage to our services.
Hence, the refund has been processed from our end and you will be able to receive the refund within 10 – 12 days starting from today (i.e. Mar 29th, 2013).
Once again, we would like to apologize for the below mentioned complaint and communication of the same. For any further assistance you may call The Mobile Store Customer Service on toll-free number[protected] or write in to [protected]@mytms.in. You can also visit our website www.themobilestore.in for more information.

But after completed this period i have not received my refund, Then we again talk to customer care and as well as sending mail but not find satisfactory answer
so I am requested you to please help me for refund.


my addr-
vikrant jha
219, rajendra park ext.
nangloi, Delhi-110041.
cont-[protected],

Against complain addr-

The mobile store Ltd,
Unit no. 501-502,
Kohinoor city, kirol road,
off LBS marg, Kurla west,
Mumbai, Maharashtra.
cont-[protected].

I have applied for –

1. Samsung Galaxy Tab2 7.0 P3100 – 3Qty – Paid Rs. 60000/- on 19/11/2012
2. Samsung Galaxy Tab2 7.0 P3100 – 2Qty – Paid Rs. 20000/- on 12/11/2012

At Siliguri, panitanki more, mobile store through credit card with 9 months EMI option, but they were unable to provide me the same due to non availability of stock, but till date they havn’t provided me the same as well as they are not refunding the amount.

Therefore request you to please look into the matter, as the staffs are changed in the store and no one is responding correctly.

Sir,
I've purchased online a Bluetooth device through website of The Mobile Store. The details of the order are as follow:

"Dear [protected]@yahoo.co.in,

Thank you for shopping at www.themobilestore.in

This is your electronic order confirmation for[protected] .
Please save it for future reference. You will need this should you wish to contact us in relation to this order.

Thank you for authorizing payment for the amount Rs.1099.00 being the total order value.
Details of your Order

Order Date- 29-Jan-2013 09:51:43 AM IST

Order Confirmation Number:[protected]

Deliver To:
Himesh Gupta
51/31, Pratap Nagar, Behind Pratap Plaza, Sanganer
Jaipur 302033
RAJASTHAN
INDIA

Bill To:
Himesh Gupta
51/31, Pratap Nagar, Behind Pratap Plaza, Sanganer
Jaipur 302033
RAJASTHAN
INDIA
Payment Summary

Payment Method: Credit/Debit Card
Quantity Product Unit Price Net Price
1 NK Bluetooth BH 112, black Rs. 1099.00 Rs. 1099.00
Purchase Summary

Subtotal: Rs. 1380.00
Shipping: Rs. 0.00
Tax: Rs. 0.00
Discount: Rs. 281.00
Order Total: Rs. 1099.00

Please note that all orders are subject to stock availability, and orders are typically delivered within 3 to 5 working days. For some destinations the shipment time may be longer.

We will notify you when your order is shipped. In the unusual event that any item you have ordered is physically not available, or not in a condition to be shipped to you or the address provided by you is not under service, we shall inform you accordingly and cancel the item(s) from your order. In such cases your credit card will not be charged. Please see the Shipping Policy on our website for details.

We value your business. Hope you enjoy shopping with us.

Kind Regards,
themobilestore Team

www.themobilestore.in is committed to your satisfaction. If you have a question about your order please contact our Customer Care Department at[protected], or e-mail us at [protected]@mytms.in"
Copyright © 2012, www.themobilestore.in"

The product received by me was of blue colour instead of black. So i complained to The Mobile Store through helpline number. I was told that complaint will be processed within 4 working days. But after the committed time they said the black coloured device is not available. So i wished to return the product and asked to refund my amount. They asked me to drop the package to nearest The Mobile Store outlet. I've dropped it to the following outlet:

Address: Pratap Plaza, Plot No.-S-2, Pratap Nagar, Sector No.5, Sanganer, Jaipur - 302011
State: Rajasthan
Landline No. [protected]

After lodging complaints several times and despite my all request i've not received my amount yet.
I request you to kindly look into the matter and provide me justice.

Dear Complaints Helpdesk,

This complaint is regarding online delivery service of The Mobile Store. I had placed an online order for a mobile vide order number[protected] on 10.03.13 with an expected shipping date of 18.03.13. When the order was not shipped on 18.03.13, I was told by the store to wait for 48 hours and that order will be shipped on 20.03.13.

However, when the order was not shipped even on 20.03.13, I had placed a request for cancellation of the order. Surprisingly, the cancellation request was also not processed until 22.03.13, which is when I called up again and was told that the cancellation has been taken into account and will be processed soon. On 25.03.13, I got a call from Mobile Store telling me that the mobile is not available with the manufacturer and has been discontinued and that the cancellation request has been processed.

What was surprising was that the very next day, the same product was being shown as 'Available - delivery within 6-8 days' to lure more customers to ordering the same.

Today (01.04.13) when I called up again, the helpdesk is still telling me that the refund will take 12-14 working days since it is linked to a credit card. This is unacceptable to a customer who has paid the money on 10.03 to wait for about a month to get the same back due to no fault of his.

Regards

ast year in first week of april 2012 we bought a mobile sony xperia worth rs 25000/- from Mobile store Elgin road kolkata.after using it for 10 odd days, it started hanging continuously. we went to mobile store and they they will repair it and not replace. after too much verbal fights they agree on replacement instead of repair. We bought samsung mobile S II which was approx 5000/- expensive. We gave them 5000/- approx and bought this samsung thinking atleast now we wont have this trouble. thr area manager was very kind to give us home delivery of the new mobile and saved us from travelling to thr store. After six months of buying a 30000/- mobile we faced the no display problem. The whole software went for the fix. this time we asked them to please refund our money as now we cannt trust the BRAND MOBILE STORE anymore. But again thr area manager was we are providing u the service and all blah bla .....we thought to give them a chance again. Now again after 5 months the display has gone for a fix. we again go to mobile store on 26 mar 2013 ie today and are asked to visit to the service center., after talking to area manager they accepted our mobile for repair. my only question is when u buy such an expensive thing (atleast this expensive for ppl like us), u spend ur hard earn money , is it fair to give it for servicing twice/thrice within 1 year? the company should be ashamed of itself and refund our money coz replacement we have tried, servicing also we have tried. now as soon as our warranty period will be over probably they won’t entertain us also and would charge for this repair coz in every 5 months this mobile goes for a fix.

I purchased Nokia N-8 Mobile from the mobile store with extended warranty. When the phone was down, I went to their Sion branch. They repaired incomplete (the guy named Firoz told me that he has received the new display but the screws are lost) and will call me once screws arrived. Now when I am going back to their office, that guy has left and new guy is asking for 3500 Rs for the display. What kind of external waranty it is? Now he is calling it as physical damage. Alas, my 22000 has gone. However, I will now never recommend any of my colleagues nor friends to go with mobile store.
I already wrote couple of emails for complaints but I wonder if anybody reads or listens to the complaints.

Sir,i recharged my mobile online through themobile store website"themobilestore.in".on 7 feb 2013 recharge of rs 127 order number[protected] and one other recharge of rs 110 dated 8 feb 2013 order number[protected],both recharges were failed and amount deducted from my bank account.I registered complaint for both and from that time till now both orders are showing a status of refund pending on their website.I called them by phone ,they told me that refund regarding order dated 7 feb is under progress and order placed on 8feb they dont have record of any such order in their database,but on their website both orders are showing "refund pending" status.I got a call from them,that they have refunded my amount to my bank account.I conformed from my bank and have not received any amount from mobilestore to my bank account.After that i called them again,but everytime they tell me to wait.They have a policy,that if an order fails,amount will be refunded within 14 days maximum to bank account,but today a month and more days but i have not received my amount back.Please help me.Thanku.

Dear Team,

I have order samsung galaxy s3 from the mobile store on 1 feb 2013 and they ensure to delivered in 3-4 working day but then they no delivered the handset in with time period. I cancel the order on 9th of feb, but till time they no refund the money. Every time when i call the mobile store they asking for wait 14-16 days. every time i get that reply but they did not do any action for refund. Please look in the matter and help.

Anil kumar
[protected]

Hi

I have done online shopping for Mobile from The Mobile Store (www.themobilestore.in) and payment got deducted from my bank but i didn't got any confirmation from the mobile store, i called them and they said to provide the bank statement.

I have sent the bank statement but still no resolution given to me

Purchase Date-28/Feb/13

Don’t buy any phone from The mobile store, ekkattuthangal. If you have any opinion of buying please read below ::::

This A25 is not SMART and this phone get switched-off automatically from the next day i bought onwards, and i cant able to power it on by pressing the button.But after removing & re-assembling the battery only it can able to switch-on.This is really very bad.And it s happening often every 3 or 4 or 5 hours. And i went to mobile store shop on 6th day itself and they blaberred like due to some settings change it happens. But nothing like that actually, this handset have this problem. And i asked for the replacement till today i didnt get any updates on that. The handset is with the mobile store guys only. And from last week onwards they are saying like they have given it to Micromax servce center. Actaully they gave it on 20-feb and its been 6 days till date, but no updates. Also i raised a complaint in mobile store Toll free num on 16-feb but no updates yet, SO i again raised a complaint by today also. I bought this phone as a gift for my friend. Very very Very very Very very bad guidance. Actually if these guys are really honest then they must replace my mobile earlier.No customer satisfication. And i bought 2 phones actually 1 HTC & 1 Micromax. Thank HTC it is working fine till today. They are having replace policy for a set which got problem within 6 days from purchase date. But that also not happened.I am not aware of what needs to be done for that. Atulayy i[censored] guys have that problem straight-away go to the Brand service center & get the DQ certificate,Then you can get easy replacement from The Mobile store. Am i unlucky or I need to blame The mobile store guys, or to blame Micromax or to blame myself why i bought this from Mobile store. Finally i got the complaint number from the mobile store CC. But still i need to wait for 3 more days... I already bought another new mobile from Samsung & gave it to my friend, since he went to his village.

i bought this phone for 3404.96 (but here in online its less) from The mobile store, Address: no.149, Jawaharlal nehru salai, ekkattuthangal, chennai - 600 032. Phone:[protected]... Store number: 3285...

If any higher authority taking any complaints on this please update here in this forum.

Hi...
I have purchased Tata Docomo 3G dongle in Aug-2012 from "The Mobile Store" at F.C.Road,Pune.
After using this device for 3 months,it was not working at all.
So i took the device to Tata Docomo Store,Vardhaman Height, 1328/29 Shukrawar Peth, Pune, where they gave me the letter stating device should be replaced by The Mobile Store,F.C.road.
I have submitted the device to The Mobile Store,F.C.road, in Nov-2012.
Till now i have not got my device back although i visited Mobile store many times.
Every time they are saying that Tata Docomo 3G dongle is out of Stock.
This Mobile Store is fraud and employees are careless to customers.

Please help me to get back my device...

Details of Store:

The Mobile Store,F.C.Road,Pune.
(State Head of Operations)-Ashish Sharma
(Chief Executive Officer)-Hemant Tawre
(Chief Operating Officer)-Himanshu Chakrawarti

I have placed Order no.[protected] of amount Rs.1453/- for Nokia 101 Black on 02.02.2013 on http://www.themobilestore.in. Based upon my order, I received shipping detail with tracking code[protected] and was confirmed Shipping Date as 04.02.2013. I did not receive the item after certain number of days. I checked the status on Fed-Ex website where it showed the item as delivered on
Feb 5, 2013 1:31 PM.

I made complaint regarding non-receipt of the above package under complaint number msco[protected] but did not receive the item or any status so far from your side. I have to gift the item to someone and need it on 12.02.2013. Please do the needful and arrange urgent delivery of the item at my given address.

i bought a samsung S-8530 in july 2011 with two years extended warranty as i paid extra for it. the phone screen went blank 40% without any damage and when i informed mobile store the representative at CP B1 branch named Rafi said its not covered under the warranty unlike the representative who sold it to me saying the screen problem would be covered under it. Kindly help as i have been running to different mobile stores and united india insurance which is providing the extended warranty on my handset. No one seems willing to help me.

I purchased two SIMS bearing the numbers [protected] and [protected] from The Mobile Store City Center 2, Kolkata on 28th November 2012 with the bill amount 1576.00 . I provided all the realted documents for the same. I was told that the SIMS will be activated in 3 days as this is a process that is followed in West Bengal for the document validation. I also had purchased an Airtel Dongle for broadband. To my sorrow the SIMs were activated after 25 days from the day of purchase.

I tried to contact Mobile store almost every day from the purchase and they kept informing that we have submitted the documents to Airtel and Airtel need to activate the SIMS. When I was trying to contact Airtel customer support they kept me saying that The Mobile store has not submitted the documents. I was in this loop for almost 20 days and lost the hope even after paying Rs 1576.00. I almost spent more than RS. 600 in calling The Mobile Store and Airtel. I had purchased the SIMS to perform some official work during my vacation and it did not serve teh putpose.

This is very painful that people are not getting the service properly even after paying the amount and no body is going to help in this regard.

[protected] This is the order ID. I ordered a Micromax tablet from themobilestoe.in on[protected]. They sent an email within a day informing the product is shipped , with a bluedart tracking [protected]. It got delivered defective product on[protected].
After persistent calls and email, they said they I have to go to nearest mobile store they will mail us that product is defective or not and then we will take any action for the same.
When again i call up the customer service of mobilestore, the service rep said, he can not access my order info !. Overall very bad experience.
But i am still struggling to get my replacement or even asked for refund. I think, they don’t do that because they want more innocent people to get cheated. Now on[protected] I called and asked about the refund, they say there is no refund policy, will collect defective pics first and then ship new one. This so embarrassing. The mobile store chain is so bad.... the online version worst.
worst customer service. never response to mails. will never contact you.
dont know how many years they need for this.
I did my life’s stupidest mistake shopping from this cheap site.
guys avoid this site. they should be banned lifetime.