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The Mobile Store Complaints & Reviews

www.themobilestore.in
1.8
Updated: Feb 19, 2023
Complaints 489
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175
Unresolved
314
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The Mobile Store reviews & complaints page 18

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desaijai09
from Pune, Maharashtra
Jan 3, 2013
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EMI Issue

Address: Bangalore, Karnataka

I have purchased Samsung Galaxy Y Duos Lite, white from www.themobilestore.in, and i have ordered it on 6th months EMI based.

Issue i am facing is, because of some problem in between The Mobile Store & Credit Card Company(SBI), amount of mobile has not comverted into EMI from their side.

I called to The Mobile Store Customer Care for help to convert that amount into EMI, i am following regarding same complaint...
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Dhiraj Gaur
from Gurgaon, Haryana
Dec 11, 2012
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Company is not giving F & F

Address: North Delhi, Delhi

I am trying to get the Full and Final amount from my previous organisation but they have told me that amt had been transffered in my account but i provide them the bank sataement but now they are neither repling my mails nor picking up my phone...... for reference copy of mail is attached below........


Subject: Full & final settlement for Sap Id[protected] Delhi Cantt store)
[protected]----
br...
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V
VenuDonthu
from Chennai, Tamil Nadu
Dec 7, 2012
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Money Not Refunded

Address: Chennai, Tamil Nadu

I purchased an Micromax from The Mobile Store online 15th Nov 2012(Order ID[protected]. After purchasing, they said it's out of stock they were not able to say the exact delivery date. Hence i cancelled my order on 19th November. While cancellation, call center executive told me that, it will take max 14 days to refund. Till now, they have not refunded money in my account.

I made the below complaint to "The Mobile...
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R
rkrichie
from Bengaluru, Karnataka
Nov 27, 2012
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item not received

the worst site.
worst customer service.
never response to mails.
never contact the customers on any regard.
i bought a micromax phone, cost me Rs 4499.
it was lost during the transit and i was promised for a replacement from their side.but now they are making some lame excuses.there are no updates from their side no matter how many times i have mailed or raised a complaint.they seem to be botherless.i asked...
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drpramodghuge
from Delhi, Delhi
Nov 25, 2012
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Resolved

about false assurances, high cost & low quality products

Address: Ahmedabad, Gujarat

i am a doctor ( MD Medicine, DM nephrology). i remain very busy everyday. i have purchased samsung galaxy note GT N 7000 from mobile store shahibaug ahmedabad on 14 feb 2012. At the time purchase store manager mr. Dhaval assured me that if any problem occurs with mobile then mobile store people will solve it immedietely & will provide home service to me. due to this assurance i purchased mobile which costed me 33600 Rs. at the same time...
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ANILJASO
from Mumbai, Maharashtra
Nov 2, 2012
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Repairing

Address: Jaipur, Rajasthan

I have purchased a NOKIA C3-01 on[protected] from Vidhyadhar Nagar Jaipur Store

On[protected] I found some problem in hand set & contacted at above store and they suggested me to contact Nokia Care but up on contacting Nokia Care on[protected] they refused to repair the same under warranty stating that Handset has been sold in month of July 2011 (I have Purchased on[protected] and it is not in warranty even and after shown...
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M
mpoosa
from Pune, Maharashtra
Oct 12, 2012
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Wrong Commitment on 5% Cashback On Mobile Purchase

Address: Mumbai City, Maharashtra

I have Purchased a mobile from Mobile Store,R-City Mall-Ghatkopar as they have said of 5% Cash back coupon code would be received via message in 30mins ...If incase you do not receive the message call up the customer care[protected] and get the coupon code ...i had called up thrice on customer care no. every alternate days ...they keep the phone on hold for 20-30mins and respond they would call me back ...but it couldn't happen ...br...
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Satvinder Bhinder
from Chennai, Tamil Nadu
Oct 1, 2012
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Defective BSNL Penta IS703C

I purchased BSNL Panta IS703C from The Mobile Store (one Line) vide order No [protected] dated 25th August 2012

After receipt of the Product it was found defective. The product was given to authorized service center of the Penta Technology for checking/repairing which was returned without fixing the defect.

I am following up with The Mobile Store since 19th September 2012 for replacement. I had written...
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sneha403275
from Mumbai, Maharashtra
Sep 28, 2012
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bought new tablet (mobile) gave me already in worse condition

Address: Mumbai Suburban, Maharashtra

I Bought BSNL Penta Tablet IS703C from The mobile Store S.V.ROAD Kandivali west. used it for hour i started facing issues like restart..problem with lcd screen and lot more problems on the next day i went back to return and asked for the replacement they took the tablet i continously called them for three days they told its in process we will help you out..evrytime i called they gave me same response sayinh "We will let you know tommorow"everytime...
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tomjose986
from Ernakulam, Kerala
Sep 28, 2012
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Not refunding the amount against the canceled order No: 31103326377716

I have ordered one samsung galaxy s advanced mobile through online mobileStore facility (order No [protected]) on 27/07/2012 .
After 4-5 days they updated status with a fake Shipping No :[protected] (Shipping Agent :AFL) ,regarding this I enquired them and they said some excuses. After one moth they cancelled my order due to unavailable stock and put the pending-refund status in online transaction.
Now they are saying...
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Payal Rane
from Mumbai, Maharashtra
Sep 28, 2012
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Non-Delivery of Mobile purchase online

Address: Mumbai Suburban, Maharashtra

Sir/Madam

My friend Prabha, had ordered one Nokia Asha 200 Phone with Free SanDisk Memory card from The Mobile Store online on 14/09/12 and also paid the amount of Rs 3692/- immediately with a promised delivery date of 22/09/12. However she has not yet received the mobile with free sandisk card till date i.e. 28th September 2012. (Order No.[protected]

On confirmation of the order , the Bluedart courier docket...
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S
sachin.naik
from Mumbai, Maharashtra
Sep 13, 2012
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The Mobile Store giving false promises

Address: Mumbai City, Maharashtra

I ordered a mobile from the mobile store online (themobilestore.com) on 26th Aug 2012. Today is 13th Sept 2012 and I still haven't received the mobile.
On the site they claimed the delivery in 6 to 8 days. The 1st shipping date was 3rd sept 2012. After the shipping date missed they don't even bother to communicate, I myself called them to know the next date. The shipping date got shifting. Even after writting emails to know...
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L
lbreddy
Aug 28, 2012
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Never Delivered

Address: Warangal, Andhra Pradesh

BEWARE of the ONLINE SITE http://www.themobilestore.in/
They are cheaters. They will deduct the money from your credit card and they will never deliver the product. On the top of this they will provide incorrect tracking id from blue dart. This is my kindly advice to all people across globe. I don't somebody to face this issue. I lost around $80 from buying through that site to ship mobile phone to my parents....
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A
arungoel30
from New Delhi, Delhi
Aug 22, 2012
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Rate Difference

Dear Sir,

I have taken a Samsung mobile(Samsung Galaxy S advance) on[protected] from mobile store in Sector 38 A, GIP MALL on the rate of Rs. 23500, but at the mobile store site and any other location (Samsung) etc. its cost only Rs. 19500. So it a big difference of rs. 4000. So it is requested to please look in to the matter. I am waiting for your positive response. Please find the attached bill they have given me.
br...
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A
abhishekozha
from Mumbai, Maharashtra
Aug 17, 2012
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Complaint regarding the Extended warranty offer....

Address: Mumbai City, Maharashtra

I have always purchased several handsets from your respective outlets but this time i am not at all happy with the experience i had after purchasing my Nokia-X2.
I bought this cell phone from the Irla,Mumbai Outlet on 04/02/11 my order no is 02064486 and invoice no is 1005/2386.
While purchasing i was offered an extended warranty with my cell and i was pleased to take it so i paid the extra amount and the salesperson gave...
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Gautam Netalkar
from Punalur, Kerala
Jul 20, 2012
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CHeat in data usage

Address: Bangalore, Karnataka

I am Gautam Netalkar
Contact : [protected]
MTS data card : [protected]
I have taken Mts data card paying Rs.1352. I was promised to be given 10GB of data for 2 months (5GB each month). But they have provided me only 2GB of data. I contacted the MTS manager,he is saying I have used entire 10GB of data which is utter false for 2 reasons
1. They had said I ll get 5GB of data per month,then how come my entire 10gb data...
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S
s.doabiya
from Mumbai, Maharashtra
Jun 26, 2012
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Purchase not converted to EMI as per Bill receipt: Refund requested

Address: Ahmedabad, Gujarat

I had purchased Nokia Lumia 800 on 13.6.12 from the MOBILE Store located at Alfa one Mall - Hypercity Ahmedabad.

1. I was committed by the Mobile store representative that if purchased via using SBI credit card, the amount of the mobile i.e. Rs. 23788 can be paid by me via 9 equal EMI's without any interest i.e 0%. Also it was communicated to me that my total amount of the mobile will not be blocked from my available...
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satheesankaippilly
from Mumbai, Maharashtra
Jun 26, 2012
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NON DELIVERY OF ORDER

Address: Maharashtra

Non delivery of order Order number [protected], even after 20 days

I had placed an order for Nokia model C2-02 and and micro SD card 8 GB on 6th June 2012 and payment made by my creditcard. The delivery time given in the webpage was within 4-6 days. On the very next day I have got the airway bill number of Bluedart as [protected]. When I tracked with bluedart website, it was showing as a non-valid airway bill number. I was...
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Purushothaman.reddy
from Mumbai, Maharashtra
Jun 23, 2012
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Defective Handset

Address: Bangalore, Karnataka

ON May 10th I went to THEMOBILESTORE LIMITED located in Frazer town in Mosque Road.
The invoice number for the phone is 13956/6183731 for which IPhone 3gs was given to me.

Then after two days I started to observe that the battery back was very less. So I started observing
the phone another using not using the most of the applications. On 9th day I felt for sure the
problem with phone battery . I had...
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Incognito
from Kolkata, West Bengal
Jun 17, 2012
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Resolved

Sold faulty handset but denied to replace

Address: North 24 Parganas, West Bengal

This is with regards to my Samsung E1081, mobile phone purchased on 06/04/2012. Please find the details below:

Model: Samsung E1081
IMEI: XXXXXXXXXXXXXXXX
Purchase Date: 06/04/2012
Store ID: 1083

Purchased from The MobileStore Limited
Salt Lake Swimming Pool, Sec - 2,
Kolkata.

Please be informed, that the handset was faulty from the moment the sealed was open...
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