Claimed

The Mobile Store Complaints & Reviews

1.8
Last updated Feb 19, 2023
Complaints 489
Resolved
175
Unresolved
314
Quick Links
Statistics
Share
Contacts

File a complaint to The Mobile Store

Having problems with The Mobile Store?

File a complaint and get it resolved by The Mobile Store customer care. It’s quick effective and absolutely free!

SUBMIT A COMPLAINT
The Mobile Store
Customer Service Contacts

The Mobile Store Phone Numbers

Phone
1860-267-6767
76
30
1800-425-6363
39
31
1800-209-6363
22
28

The Mobile Store Website

The Mobile Store Head Office Address

Unit #501 & 502, Kohinoor City, Kirol Road, Off L.B.S Marg Kurla (W)
Mumbai
Mumbai City District
Maharashtra
India
400 070

The Mobile Store reviews & complaints page 19

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
V
varun walia
from Kanpur, Uttar Pradesh
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

charged thrice

Address:North Delhi, Delhi

Hello,
I just bought samsung aces duo from mobile store(kamla nagar) store on june 15. I am very upset just because o[censored] guys.I used my creditcard and they swipe my card thrice.Now i am not able to use my creditcard.And i will go to cosumer court.
Thanking you
Varun walia
Mobile no [protected]...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
Y
yakub.shaikh12
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Uninor Sim Card Deactivation

Address:Thane, Maharashtra

Hi,

This is Mohd Yakub Shaikh. My Uninor mobile number is [protected]. I brought the sim card on 26/05/2012 from the mobile store which is located at Shop No 1 & 1 A, Sakaidevi Apartment, Bazar Road, Opposite Hotel Sai Nidhi, Opposite Axis Bank ATM, Virar East, Thane - 401303..I got a message on 28th of May which says that The document for mobile number [protected] are incomplete i submited my document at the same time....
Helpful
Be the first one to find this review helpful
Found this helpful?
2 Comments
Report
Copy
A
aloknidhi
from Jamshedpur, Jharkhand
Report
Copy

Very Poor after sale service after purchase.

Address:Lucknow, Uttar Pradesh

This is with reference to a Nokia mobile hand-set bought on 25th May 2011 , we had approached Service Centre on 24th May 2012 prior to the expiry in warranty period, at Lucknow as per details given below. They refused to entertain it on the pretext i.e the Invoice was not very clear.

All other things like Invoice No. , model no, purchase date was legiable, it is common sense that with the details of Invoice No all details...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
M
maheshkaruveli
from Nileshwar, Kerala
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

ORDER NOT DELIVERED

Address:Kerala

I ORDERED AN LG OPTIMUS PRO FROM http://www.themobilestore.in/ ON THE 6th OF MAY 2011 AND PAID FOR IT USING MY DEBIT CARD.
AS OF MAY 31st THE PRODUCT HASN'T EVEN BEEN SHIPPED BY THEM. I RECEIVED A TRACKING CODE FROM THEM ON 16th OF MAY SAYING THAT THE ORDER HAD BEEN SHIPPED BY AFL COURIER BUT THE TRACKING CODE SHOWED THAT IT HAD BEEN SEND BACK AS THEY DIDN'T SERVICE KOCHI.ON GETTING IN TOUCH WITH CC THEY TOLD ME THAT IT...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
3 Comments
Report
Copy
M
manpr51
from Mumbai, Maharashtra
Report
Copy

Offer given but not re

Address:Punjab

Purchased one mobile from The Mobile store Fountain Chownk, Mall Road Ludhiana. They had given one offer of mobile head set to be redeemed online. this offer is from samsung and when i fill related field of IMEI number, contact number and email address. the site says that this offer is already redeemed on this IMEI number and please contact your vendor from where you had purchased this mobile. Now when contacted The Mobile Store, people...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
V
vivek7382
from Agra, Uttar Pradesh
Report
Copy

Price Difference

Address:Central Delhi, Delhi

I checked price of some cheaper handset on website of The Mobile Store and come across Spice M-5115 priced at Rs. 1,070/-

But on the store, the same handset was given me at Rs. 1,100/-. I bought 5 handsets -- that means I paid Rs. 150/- extra for all

The Mobile Store has denied to give a damn on my complaint

Help please...
Helpful
Be the first one to find this review helpful
Found this helpful?
2 Comments
Report
Copy
R
rohit sharma25
from Mumbai, Maharashtra
Report
Copy

FRAUD & DEFECT

Address:Mumbai Suburban, Maharashtra

To whom so ever it may concern,

I would like to inform you that on 25/04/2012 I purchased Samsung primo from the mobile store located in kharghar at little world mall (time:- around 1.30pm), At around 7pm I came to know about the serious issue in my phone, it started rebooting automatically, that’s the reason I called up mobile store and inform them about the issue. On 26/04/2012 at 11.05am I visited mobile store and requested...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
G
GYANENDER SINGH
from Mumbai, Maharashtra
Report
Copy

EXCESS PRICE CHARGED

Address:Gurgaon, Haryana

Dear Sir,



I have purchased (Nokia –Asha 200) mobile set today from “THE MOBILE STORE” at galleria market,Gurgaon with



Invoice No : 20972/5894268

Invoice Date :06.04.12



I purchased mobile + accessories (Handset Price Rs.3879+ Accessories Rs.271) Total of Rs.4150/- but they have not given (Sandisk 4GB Micro SD Card) which is...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
S
SreekantS
from Hyderabad, Telangana
Report
Copy

Fraud

Address:Hyderabad, Andhra Pradesh

I had placed an ordered for Sony Xperia Neo on 21st Mar 2012 at "http://www.themobilestore.in/" for Rs 17999 and the amount got debited from my account.I wanted to present it to my brother for his birthday.
Before making the order,I had called up customer care and confirmed regarding the stock availability.
But next day,I got a mail that due to stock unavailability,my order has been cancelled so I checked the website...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
V
Vinay Jha
from Noida, Uttar Pradesh
Report
Copy

Cheating And Misguide

Address:Gautam Buddha Nagar, Uttar Pradesh

Dear sir,

I have purchased mobile-phone Model NO.SAMSUNG S5380 Wave Y .shopkeeper says video calling system available in this Model no. But i used phone & checked video calling system is not working, Then i went to shop & says our problem shopkeeper has not consider my problem and thearts or says i shall not change your phone & not refund you money.you can go Samsung service center.It is not my responsibility.br...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
R
Rohit anilkumar sinha
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

emi option

Address:Thane, Maharashtra

hello, i purchased a Samsung GALAXY Note and swipe the credit card fwhereby they have mobile people has told that there will be EMI option for the same and i have opted for the EMI option for 9 month but when credit card bill came they have given me for complete 22000 and not in EMI option. i would like to say other people also about the same and BE AWARE FROM THE MOBILE STORE..
I FEEL I HAVE BEEN CHEATED BY THE MOBILE STORE AN i have...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
G
Geshna110911
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Cheating by "The Mobile Store Services Ltd "

Address:Pune, Maharashtra

Dear Sir/Madam,

I have placed an online order at "The Mobile store Services Ltd." on dated 12/1/2012. I've made the full payment the same day I had placed the order with them as it was a special offer on their official website "www.themobilestore.in" at that time. I ordered for "Sony Ericsson Ray Gold" and I completed all the formalities but I have not received my product even today. All...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
R
rajhiremath
from Mumbai, Maharashtra
Report
Copy

Product Sold with False Information

Address:Pune, Maharashtra

I am in possession of iPhone 3GS 16 GB (AIR-I-PHONE[protected]
purchased from the :
The MobileStore Limited
Staples Future Office Products Ltd.
Plot No. 231, Lower Ground Floor,
SGS Mall, Moledina Road, Camp
Pune,[protected]

Invoice No # 557/4282566
Store #3351
Invoice Date 16th Oct 2011

Complaint No 1 :
My Phone is properly charged, but...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
M
mayankchampaneri
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Refuse to Repair LG Mobile GM 200 Under Extended Warranty

Address:Ahmedabad, Gujarat

I have purchased the Mobile LG 200 from “The Mobile Store”, C,G, Road Ahmedabad, with 1 year extended warranty which expires on 20th Dec 2011. Due to some problem my mobile had set suddenly stop working and visited the mobile store on 2nd Dec 2011 and submit the mobile phone for repair. I had also visited the mobile store shop before 2nd Dec 2011 for repair and they have given me the address of LG Service center and told to show mobile...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
sp72umesh
from Mumbai, Maharashtra
Report
Copy

Faulty Mobile (New purchase on 6th October,2011)

Address:Mumbai City, Maharashtra

I had purchased new Samsung Duos GT-B7722 ([protected]) on 6th october 2011 vide invoice no 14395/4174233 from The Mobile store - Mulund(Mumbai) for Rs 9,727. Firstly i feel i got cheated by sales representative claiming the Samsung duos is the latest product.However when i reviewed the product details through internet, i was surprised to know that product was 1yr old. However since the time of purchase it has started giving problem....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
shajman622
from Mumbai, Maharashtra
Report
Copy

Non Delivery of Product purchased

Address:Ernakulam, Kerala

Dear Sir /Madam,

Kindly note that i have purchased a mobile online from the website of The Mobile Store on 12th October 2011 and made the payment through credit card. I got confirmation that amount got debited from my card and vendor has mentioned online that they received the payment. Someone called me and told that i will be getting the handset only after 48 hours. Now when i try to contact through customer care number [protected],...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
A
ashokghayale10
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Mobile Handset Repairing

Address:Mumbai Suburban, Maharashtra

Dear Sir / Madam
I Ashok S. Ghayale brought the Samsung Nano S3370 from the Mobile Store Ltd. on 26/07/2010 for Rs. 7200 final amount icluding the Extended Warranty & Theft Policy from their Mobile Store Shop located at Shreyus Cenema - Ghatkoper, last year on 26.07.11 the Warranty from Samsung Company got expired and the Extended Warranty started from 26.07.11 that means the Mobile Store Ltd. will sort out my Mobile...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
U
Umar Qasim
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

insurance and money back

Address:Karnataka

I bought a Nokia E72-1 Z. white on 20.02.2011 for Rs.17,929.00 with it's insurance from a registered "the mobile store" showroom at R.T nagar, Bangalore. It was assured that if in case I lost my phone, i would be given a certain percentage of the cash back. I lodged a complaint with an F.I.R from J.C nagar police station. on 1.07.2011 and got a theft insurance certificate, certified by the united India insurance company ltd....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
Shibani Gharai
from Mumbai, Maharashtra
Report
Copy

not repairing the extended warranty provided by the company to me

Address:Mumbai City, Maharashtra

Hello Ma'am/Sir,

They gave me an extension warranty bill.....which they call as not legal themselves when i produced it for the repair of my 'samsung corby pro' ..... and refused to repair my mobile. When i asked what is the cost they r getting to repair they said 1700...i asked is it b coz of that they refuse to repair...the answer i got was the head office says so......so the system is corrupt.....if they...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
J
jimimodi
from Vapi, Gujarat
Report
Copy

Poor Service

Address:Gujarat

I have purchased Samsung Mobile 3530 on 06.06.2011 from The Mobile Store located Opp. shri Ram Petrol Pump, Adajan, Surat. Along with the mobile i also purchased the IDEA Sim and submitted necessary documents. After 2 days my IDEA Sim was not working due to non submission of documets by the store to the IDEA operator. I have informed very ofter (approx. 20-25 times) to the store to submit the same at the earliest and resolve my query. Each...
Helpful
Be the first one to find this review helpful
Found this helpful?
2 Comments
Report
Copy