[Resolved] The Mobile Store — Highly unsatisfied Service
RRajeev Patrick Das
This is with reference to online shopping on The mobile store, the complain is with regards to substandard service and unreasonable delay in delivering the product.
This is with reference to the order of which details are mentioned below.
Order No.[protected], Order Placed on 5/3/2010, payment recieved by the mobile store on 5/3/2010.
As per the website of the mobile store @ www.themobilestore.in it is clearly mentioned that once the payment has been made the mobile phone would be delivered in three working days. I have not recieved my order till 12th March 2010. Secondly services of mobile phone in the form of feedback, toll free number and email is a gimic and is just to fool the customer. Quote this, when you call customer care they do not have any information about the order, all they can say is that "we will forward your complain to the concern department", In email also you get the same reply. I have called 7 times and send 7 emails but still no one could explain me the reasons for the delay or even ensure that I get the product. A consumer feels hopeless because he has already made the payment. The Status on the website is "Vendor Allocated", The vendor Allocated is The Mobile Store, CP, New Delhi. I fail to understand that even though The shiping address is also from New Delhi, why It takes so long at your end to deliver the order.
In todays generation of Online shopping a customer expects quick and prompt service. I am affraid that if this kind of service continues thousand of customers may be fooled.
ALL FUTURE CUSTOMERS ARE requested TO STAY AWAY from the mobile store.
I have suffered huge loss beacuse the mobile phone was intended to be used for my business, and I had advertised the sim number on my website.
Looking forwards for your Prompt action and reply.
Complaint marked as Resolved Aug 14, 2020