The Mobile Store Complaints & Reviews

HTC Phone is really a bad option to buy.

Exclusive HTC service center in Delhi..Address for ur reference


New Delhi -

Lower ground floor,
38 - Bunglow road
Kamala nagar,
New delhi - 110007
Ph: 43071735

Even on 13th April 09 at 19.00 hrs IST I have not recieved the bill.

THE MOBILE STORE" from ESSAR is the WORST mobile outlet u can ever see. They are not showing any responsibilty for the products they sold. Many of my frieds ended up in purchasing DEFFECTIVE phones from "The Mobile store". Immediately after purchasing, the phones are not functiong and if we approach them they will put the phone under warranty and try to repair. 2 days back I purchased a C510 (Rs11300) from The Mobile Store, Nelson Manickam road, Chennai and the phone is not accepting any of the SIM (tried airtel, vodafone, aircel, idea). When we approached the shop immediately, they started showing the real face by saying that the motherboard is gone and since it comes under warranty u will get it repaird free of cost. Actually they sold us a DEFFECTIVE phone and asking us to get it repaird. Only Mobile Store can do such rubbish sales...! They are sittin Stupid ..!!

Hi!

We are from The MobileStore. We sincerely apologise for the inconvenience caused to you and would surely ensure to provide a resolution at the earliest.

Kindly provide us your number or request you to get in touch with us on our 24x7 call centre ie 60006363 or[protected] or email us on [protected]@mytms.in

Regards,
The MobileStore Team

The Mobile Store — wrong bill

telephone no[protected]

bill month - 01-Oct-10 to 31-Oct-10

pls chack the bill the time period of 15 oct to 31 oct call are showing 606 pls check the status

Hi
i am Nitin . I purchased a nokia lumia 520 on 15 July frm mobile store. Aftr taking whole money he refused m to give bill made excuse that server not working. Since frm that day i visit more then 10 times to his shop, every times he made new excuse. I also facing prblm in mobile.i doubt they cheated me. Now i want my money back otherwise i go to consumer forum.

I want my phone bill.। i'd lost it... But my phone is in warranty period... So please provide my bill... Date of purchase 24. 08.2014.. Phone model sony Xperia z... imei no [protected].. Please email my bill @ [protected]@gmail.com..

Gentleman...the ad was although misguiding but you have not read it properly...the ad never said that they will reduce the cost by 50% but what you may get will might be equal to 50% off of the cost of mobile you decide to take. If THEY EVALUATE your old mobile for Rs. 4000 and you decide to buy any mobile worth Rs. 8000 that is equal to 50% off, you may also take a mobile worth Rs. 4000 in exchange of mobile they evaluate for Rs. 4000. So I would suggest you to read the AD properly before making any bold comment.

HAVE A PURCHASED A NEW MOBILE HAND SET FROM THE MOBILE STORES - BBG BAG, BESIDE OF STEPHEN HOUSE, KOLKATA - 700001. WHEN I SELECT MY BRAND (SONY ERRICSSON) THEN THE MOBILE STORES SALES MAN PRESSURE ME TO GET THE MODEL NO.W205 WHICH IS BEST FOR YOU BUT I REFUSE HIM THAT I DON'T WANT SLIDING MOBILE SET AND HE CONFIRM ME ANY MORE STOCK HAS NOT AT OUR SHOP. BUT ONE OF SALE MAN MR. JOYJIT HAS CONFIRM ME THAT W350 MODEL HAS STOCK AT OUR SHOP. IN BETWEEN TIME MY SET HAS BEEN OPENED FROM THE SEALED PACK. FURTHER HE CONFIRM ME THAN NO CHANGE HAS BEEN POSSIBLE AT ALL. NOW MY QUESTION IS THAT THEY HAVE MISS GUIDED ME ALTHOUGH THEY HAVE THE STOCK WHAT I NEEDED. THIS IS PUSH SELL & BAD MAL PRACTICE. SO WE ARE SUFFERING IN SUCH KIND OF MANNER AND I WANT TO CHANGE MY SET WIITH MY MODEL NO.W350 HOPE YOU UNDERSTAND & GUIDE ME PROPERLY. THAKING YOU CHANCHAL PYNE M-[protected]

Dear sir,


I have purchased the nokia E63 model from your store 7 days ago and the default that i found in some defect that display is not proper while surfing the photos and memory card not reading which i noticed with in 3 days i went to the store, but they told me to visit to nokia service center and they are saying that they will repair my phone,
But i dont like my phonen to be repaired as i bought few days back ok .when nokia priority people are giving a exchane of 10-15 dsys exchane then why dont you people get me done i m visiting like mad from mobile store to service center 4 times plz look in to this matter or else i have to some high authority or i have visit consumer court.plz solve my problem by tmro and i wanta exchange of my phone.

THANKING YOU


Reagrds,
Pradeep.reyyya
[protected]

i have one samsung galaxy tab 2 p3110 i need exchange to samsung galaxy tab 2 p3100 i buy this tab 19/07/13 so feew day. Mob.no:[protected], my e mail is:[protected]@gmail.com

hiw to ready my corrupted memory card

Hi!

We are from The MobileStore. Pl provide us your contact no or get back to us on 60006363 or [protected]@mytms.in to resolve your case.

Rgds,
The MobileStore Team

Dear sir,
i bought samsung guru-1410 from the mobile store on 22rd of june this year, while purchasing the salseman hadbeen told me that their is an offer(winwin offer) according to which i should got atleast Rs200 under moneyback scheme but i didn't get the same.
i already have remind the same to mobilestore managment but their is no satisfactory response by them.
please take some action about my complaint.
consumer name:-pradeep patel
custmor no:[protected]
mob set no:-[protected]
cont no:-[protected]

Mobile Store — mis selling

Dear Concern

My self is davinder singh and I have purchased a sony ericsson mobile model number Xperia x10 mini from mobile store dugri road ludhiana (punjab) on 20/06/2010 and on that time the store manager says if i purchase this set then rebbok sun glasses is free with this mobile as a gift and when i pay the ammount then he says I have no stock please give me one week time to arrange then i said ok
but till date i have not recieve my gift when i call mobile customer care on [protected] then Mr vipul attend the call and he says my gift is dispached but when i not recieve my gift then i call him again but he says he have no stock and no one interested to solve my complaint please help me, i am forweding you all the mails copy wich i send to mobile store please help
Regards

Davinder singh
[protected]

----- Forwarded Message ----
From: rinkel anand <[protected]@yahoo.co.in>
To: [protected]@mytms.in
Sent: Mon, 6 December, 2010 8:15:47 AM
Subject: Fw: Customer Complaint

Dear Mr Vipul

Till date my complaint is not solve . please reply

Regards

Davinder Singh
[protected]

----- Forwarded Message ----
From: rinkel anand <[protected]@yahoo.co.in>
To: [protected]@mytms.in
Sent: Sat, 27 November, 2010 9:42:21 PM
Subject: Fw: Customer Complaint

Dear concern,
,
please tell me why u not solve my complaint , my complaint is more than 4 months old i have recieve lots of calls from ur side but till date my complaint is not solve. Tell me why u misselling on ur mobile stores and ur customer care also . bcoz ur every time ur executive says mujhe mera gift with in 7 days mea mil jaye ga but i hv not rec till date and ur mobile store incharge call me last time and he says = sir apko apka gift mil gya , and i say no then he says mujhe mail aye thee maine uska jwab dena tha .
so tell me its only formality for you
now i warn u if you not solve my problem with in 7 days thn i file my complaint in cunsumer court against ur store and ur service
and please reply me by mail

----- Forwarded Message ----
From: rinkel anand <[protected]@yahoo.co.in>
To: mobicares.mytms <[protected]@mytms.in>
Sent: Sat, 20 November, 2010 11:00:17 PM
Subject: Fw: Customer Complaint

Dear Concern

Please tell us the status of my complaint bcoz Last time when i recieve a call from ur side thn ur executive says ,Let me get my gift will very quickly please note till date i hv not rec my rebbok sun glasses .

----- Forwarded Message ----
From: rinkel anand <[protected]@yahoo.co.in>
To: mobicares.mytms <[protected]@mytms.in>
Sent: Wed, 20 October, 2010 8:10:11 AM
Subject: Fw: Customer Complaint


Dear Concern

I have recieve lots of calls from your side and u always says u send me my gift as per the commitment with in week but till date i have not recieve my rebbok sun glasses
so tell me what is the difference with your service and the your mobile store incharge service
really very harashment.

Regards

Davinder Singh

----- Forwarded Message ----
From: rinkel anand <[protected]@yahoo.co.in>
To: mobicares.mytms <[protected]@mytms.in>
Sent: Mon, 26 July, 2010 8:03:13 AM
Subject: Re: Customer Complaint

Dear Concern

Tell me , r u interested to solve my complaint or not bcoz till date i have not rec a single call from your side and my problem is as it is i[censored] have no solution so please tell me. on 25.07.2010 when i call your help line number then the executive said your problem is solve with in 8 hrs and our executive call u . but no call from ur side . Tell me u solve my problem or not if yes then what is the status .

Regards
Davinder Singh Anand


From: rinkel anand <[protected]@yahoo.co.in>
To: mobicares.mytms <[protected]@mytms.in>
Sent: Wed, 21 July, 2010 5:50:15 AM
Subject: Re: Customer Complaint

Dear concern,

as per your mail the detail is

Details of The MobileStore involved............................ shastri nagar ,model town
Date of purchase of the handset................................20/06/2010
Invoice number........................................................pb/26011.


Regards
Davinder Singh Anand
From: mobicares.mytms <[protected]@mytms.in>
To: [protected]@yahoo.co.in
Sent: Wed, 21 July, 2010 2:28:21 AM
Subject: RE: Customer Complaint

Dear Mr. Singh,



Thank you for updating your feedback in our website.



Further to our discussion; we would request you to kindly provide the below mentioned details:





· Details of The MobileStore involved.

· Date of purchase of the handset.

· Invoice number.





For any further assistance you may call The MobileStore Customer Service 24x7 at 6000 6363 or toll-free number[protected] or write in to [protected]@mytms.in. You can also visit our website www.themobilestore.in for more information.









Yours sincerely,



The Mobicares Team

[file:///C:Documents and Settingsessar.emailMy DocumentsE-mail Logo.jpg]

From: [protected]@themobilestore.in [mailto:[protected]@themobilestore.in]
Sent: Tuesday, July 20, 2010 7:42 PM
To: [protected]@themobilestore.in
Subject: Customer Complaint



Complaint Mail

Dear All,

DAVINDER SINGH has posted Complaint. Kindly go through it and do the needful.

The Complaint is as follows:

Name


DAVINDER SINGH

Email


[protected]@yahoo.co.in

Phone


Subject


Address


hno w 16/423 sheku pura sunami gate sangrur

Country


India

Age


26

Sex


Male

Complaint


Dear concern i have purchase a sony ericsson experia x 10 mini on your ludhiana dugri road store. on that time the store manager says with this set rebbok glasses is free but he have no stock at that time and now till date i have not rec my gift so u please look this matter and solve this my contact number is [protected] and my name is davinder singh this is my second complaint.

Product


Mobile Phones

Brand


Sony Ericsson

Model


xperia x 10 mini

Nature of complaint


gift not recieve

TMS customer


Y


For any further assistance please call The MobileStore contact center at[protected] or toll-free number[protected] from 10am to 7pm or write in to [protected]@themobilestore.in .You can also visit our website www.themobilestore.in for more information.





Thank you once again and enjoy shopping.












Best Regards ,
The MobileStore Team

Dear Sir,

We used to purchase mobiles for our family & friends in your showroom only for the past 5 years.

I have purchased NOKIA 5800 mobile in your Chennai, R K Salai showroom on 29/09/09. The mobile got heated & the ringtone and all was not effective after the usage of my mobile in 4 days. Hence I have approached your R K Salai Showroom . But the workers in your showroom were asked me to approach NOKIA CARE. When I approached the Nokia care in Royapettah (opposite to sathyam theatre), they asked us to submit my mobile to them (since they need to send delhi - nokia's head office). After that process i have received my mobile after 15 days, they said that they have changed the battery & some software (for ringtone). On the first day of the receipt of my mobile from the nokia care, i have seen the same complaint in it. Hence i approached Nokia Care again... and the process again moves on as mentioned above... After 15 days, they have given me replacement, which is not seems to be new mobile(more scratched in it), it seems to be a already used one, which i wont accept. Since I bought a new mobile, I NEED A NEW MOBILE FROM A BOX PIECE ONLY.

Dear Sir,

We used to purchase mobiles for our family & friends in your showroom only for the past 5 years.

I have purchased NOKIA 5800 mobile in your Chennai, R K Salai showroom on 29/09/09. The mobile got heated & the ringtone and all was not effective after the usage of my mobile in 4 days. Hence I have approached your R K Salai Showroom . But the workers in your showroom were asked me to approach NOKIA CARE. When I approached the Nokia care in Royapettah (opposite to sathyam theatre), they asked us to submit my mobile to them (since they need to send delhi - nokia's head office). After that process i have received my mobile after 15 days, they said that they have changed the battery & some software (for ringtone). On the first day of the receipt of my mobile from the nokia care, i have seen the same complaint in it. Hence i approached Nokia Care again... and the process again moves on as mentioned above... After 15 days, they have given me replacement, which is not seems to be new mobile(more scratched in it), it seems to be a already used one, which i wont accept. Since I bought a new mobile, I NEED A NEW MOBILE FROM A BOX PIECE ONLY.

Kindly coordinate with the authorities in the Nokia Care and provide us a positive solution in this regard. Since from the date i bought my mobile it is staying with them only.

Expecting for your earliest approach.

Rgds
M.A.Arunodhayan

The Mobile Store — Deficient Service

I had purchased HTC P3452 phone from TMS, sec 5 dwarka on 13/09/2008(Inv Del/01050/00001/3653). However, the piece was defective and the HTC service centre issued the DOA on 27/09/2008.
I had presented the DOA to the TMS shop on the same day.They were unable to replace the handset as they did not have the same model.
It has been around a month now and I haven't received the replacement handset. I had raised a complaint with their customer service cell on 12th October, requesting for either a replacement with the same model or a refund in case they were unable to do so.
To this date I have not received any satisfactory response from them. They had offered me to purchase another handset which I declined as I was not interested in any other handset.
Please help me in this regards.
Regards,
Sandeep

Mobile Store — Mobile Set.

Sir, on 8th April I had purchased a Set of Moble make LG No.RD6600.from Moble Store. Guru Ghashi Dass Plaza.Raipur.(Chattisgarh). The set is not supported to Video.But at the shop while purchasing they told me that the set is Bluetooth and this will support everything inclusive of Video support system.Later on the very next day when I had visited the shop Mobile Store, they have refused to take back the set.and ask me to go to LG people. As the cost of the set is Rs. 5000/- (Rupees Five thousand ) I fill that I have been cheated by them.

nokia E71,MOBILE STORE — non delivery of product

i had ordered for nokia E71 black to mobile store on 28th july, my order no is[protected], they promised me to deliver the product within 3 days, but i havent received the phone yet, there toll free no-[protected] is useless as it always comes engaged.

i ordered for nokia E71 black on 28th of july, they promise me to deliver the product within 3 days, but i havent received it yet, there toll free customer service number is useless as it always comes engaged.overall there service is pathetic

i bought a mobile 4m mobile store Ambala cantt branch.first th boy was very reluctant to give original bill.then my idea SIm which i had got 4m th store, got locked which was not reactivated after so many reminders.i had bought th mobile and sim as my son was going out of station, to keep in touch with him.i bought th mobile on 30th april.09.today opn 10th may, even after 10 days th idea no has not been activated.could to please tell me whom to contact or these centre are being run on RAM BHAROSE..Please help

maro mobile laye 2-3 months thaya toy tamaro bonash cheq aviyo nathi avi service che tamari

itz not working avi video in fly v100 model

very very bad phoneee

i have bought fly v100 but i can.nt see video songs in because it does not support avi. files too

in fly v100 does not supprot the .avi file...

My FLY V100 mobile was not supporting video songs and reply me what is the correct format to play me please urjunt

i purchased this about 2 days ago the shopkeeper told me that all videos files are going to waork but it isint please tell how thw video files are going to work

dear sir


i am purchasing fly v100 but video is not working

what is mobile where garntee, s

fly v100 also not supporting javagames its a very bad phone

i buy two fly v100 phones one mobile does not support java app. Also it cant load facebook 2nd page plz help me. what is repare reset code of this mobile
my email id is "[protected]@gmail.com"
plz help me...

very true, the have the most unprofessional bunch of employees.

fdfd

Even I had bought the mobile phone and got the offer. I paid them 599/- through DD and till date I have never received any confirmation from their end about whereI will get the confirmation.

I also faced the same fate as Tushar with the holiday offer from the Mobile Store through the Countrywide Holidays Pvt Ltd. I followed all their instructions and requested for Munnar, Ooty and Tirupaty in the order of preference. As in the case of Tushar, I was also alloted the farthest, least preferred destination. When they contacted me on phone the caller insisted me to accept or reject instantly. ( I was driving at that time) When I said, 'No', the caller said my booking is cancelled and the money is being returned. Even after 2 weeks the money (Rs 599/-) is yet to come. I wish to advise everybody not to patronise the Mobile Store or the Countrywide Holidays Pvt. Ltd. They are cheating through a very well organised unfair trade practice.

Is there any assurity that you book us a room after we send the Rs.999 (DD)
Can we cancell before you send us the confirmation voucher and do we get refund of the same.

i am buy the the mato yuva w270 on your mobile store the rate of charge is 3, 350 rs today, i have eciept ur bill, but when i see ur prise is online ur rate is 3, 143, y contect no [protected]. city ferozepur

I had bought a mobile from Mobile Store outlet in Lajpat Nagar, New Delhi and I was given a gift voucher of Rs. 10000 (not upto Rs. 10, 000 but of Rs. 10000), containing a Holiday package of 3 Nights 4 Days(Scratch Card No. TP1664611). For the same I had called Travel port customer care and enquired about the package for Hotel Sarang Palace in Jaipur. The maximum rated on the website of this hotel are Rs. 1800 per day (without discount) which amount to Rs. 5400/- in total. But my voucher is of Rs. 10, 000. When I expressed my concern regarding the same to the customer care person they said they cannot help me in this regard. The mobilestore customer care no. given in their site is permanently switched off. I have also placed a complaint to them through e-mail for which I have not received any reply. Moreover, I also called up the Lajpat Nagar mobilestore and spoke to Mr. Santosh who has also been of no help.

I also got a silimar offer of 3N/4D holday package from mobile store for which I called one of the hotels listed in their offer who said that only 25% of the traiff will be discounted. Then I enquired with travelport about the actual offer. They then started narrating me what is the procedure for encashing this scratch card. They never replied what is the exact amount of discount in hotel tariff. In fact there is no method by which you can ensure that your booking is free of cost. It is better for people to refrain from such packages.

TravelPort is the name of the holiday destination provoder, they are frauds they rejected my form, giving reason that i didnt give my 2 destination option they are frauds big frauds...

getting holiday packages in rewards or prizes is a very simple marketing funda.firstly hardly 5-10 % of the people who have won gofor the holidays.then there are extra charges such as utility charges and taxes which have to be borne by the customer.for e.g if a person has won a holiday voucher for 3nights and 4 days then the person has to pay utility charges on per night basis all amounting to the profit of the hotel.then all the superior hotels wont be avaliable as required.the rooms are given to travel agencies at a very nominal fees and even given on exchange for other products and services.so at the end of the day if the customer has won the free package, then he/she is entitled to pay for all the possible extras + the utility charges + travelling + meals...SO NOTHING IS FREE...ITS ALWAYS BETTER TO go directly to any hotel and take their rooms or packages...

mobile loss in karolbagh mkt

i had lossed mobile on dated 17/11/2014 samsung grand 2 imei no---[protected]rance money52 plz pay ibnsu