[Resolved] Titan — TITAN EYE + DAMAGED GLASSES | |
Hi, I purchages TITAN EYE+ Glass at TITAN Showroom, Banalore(koramangla 5th block ) 6 days back. When i found that glass leg screw was not fitted properly i directly went to the Showroom where i purchased it. The show room people they made damage to my glasses and pasted some glue to it temporarly. When i saw that they told me that i only made it. Though it was done by them they didn't accept it. I request you people please do not purchase any thing from TITAN as their service is very very very worst. I say that i was cheated by TITAN Group. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 12 Comments | |
Comments
Hi,
I am Achal Saran Singh from Indore. I bought a TITAN GLASS (SPEC) from a Titan Eye+ Showroom from Indore. In just a week, the glasses got scratches. I complained at the showroom but they told that It's your mistake. "You would not have delivered proper care to glasses".
I really tell you that I didn't even put it on the table. I always keep it in the case and never touch the naked hands to the glasses. Still it has been scratched. I am really disappointed that after spending Rs. 3500/-, I am not getting the worth of it.
The product has changed my perception towards Titan Eye+. It's really bad for company like TATA. Please go for well established and experienced eyewear companies, not for Titan Eye +.
Regards,
Achal Saran Singh
I am Achal Saran Singh from Indore. I bought a TITAN GLASS (SPEC) from a Titan Eye+ Showroom from Indore. In just a week, the glasses got scratches. I complained at the showroom but they told that It's your mistake. "You would not have delivered proper care to glasses".
I really tell you that I didn't even put it on the table. I always keep it in the case and never touch the naked hands to the glasses. Still it has been scratched. I am really disappointed that after spending Rs. 3500/-, I am not getting the worth of it.
The product has changed my perception towards Titan Eye+. It's really bad for company like TATA. Please go for well established and experienced eyewear companies, not for Titan Eye +.
Regards,
Achal Saran Singh
Titan — Defective wrist watch - being slow.
Dear Madam / Sir,I purchased a wrist watch from the company showroom at Great India Place Noida, Shop no. 74. Details are as follows;
Product no.: SM 01, Cash memo no.: A00001341 dated 19.08.2007 (Scanned copy of the cash memo attached for ready reference).
The watch did not function well since its purchase. It is repaired twice at the showroom but always started malfunctioning within a week of repairs.
Finally the watch was taken from me on 14.12.2008 (copy of receipt attached), with the indication that it would be replaced with the new watch after some approvals as per the company rules.
Since then after numerous calls i have been again told that the watch is functioning well and i can take it back like they have done on earlier two occasions.
This has been a cause of persistent harassment to me and i am forced to take up this issue at the corporate level to settle it amicably.
I request your personal intervention in the matter for replacement of the watch.
An early response shall be highly appreciated.
Regards
Jalees Ahmad
Dear Sir/ Madam,
This is in relation to my order for spectacles with your Titan Eye+ showroom in Malleswaram. I had given order for a pair of spectacles during mid June 2009. It has been an ordeal ever since. The delivery date was committed as 24th June 2009, but inspite of my repeated followups there was no response from your store till 2nd July. I finally got the spectacles on 4th July. When I got the spectacles, I saw to my horror that the quality was extremely bad. I returned the spectacles to the store for repair. The store incharge told me that the lens were wrongly fitted and promised to return it in the next couple of days. It has been more than 10 days since then and I have not had a satisfactory reply inspite of my repeated reminders. The value of the spectacles is close to Rs. 20000.and the entire amount has been paid in advance. My experience with your service has been horrible and I'm planning to consult my lawyer for further course of action. Please revert immediately with your response.
Raghunandan H V
This is in relation to my order for spectacles with your Titan Eye+ showroom in Malleswaram. I had given order for a pair of spectacles during mid June 2009. It has been an ordeal ever since. The delivery date was committed as 24th June 2009, but inspite of my repeated followups there was no response from your store till 2nd July. I finally got the spectacles on 4th July. When I got the spectacles, I saw to my horror that the quality was extremely bad. I returned the spectacles to the store for repair. The store incharge told me that the lens were wrongly fitted and promised to return it in the next couple of days. It has been more than 10 days since then and I have not had a satisfactory reply inspite of my repeated reminders. The value of the spectacles is close to Rs. 20000.and the entire amount has been paid in advance. My experience with your service has been horrible and I'm planning to consult my lawyer for further course of action. Please revert immediately with your response.
Raghunandan H V
Hi! I bought an Automatic Titan Watch (9276SL02) on Feb 2010 at approx 12500/- and as of now within 3 months it started giving problem. There is a semi circular pendulam clamped inside on the back. It came out two times till date. I went to service center and both the time they just fitted it saying it is fixed and there will not be any problem afterwards. It looks there is manufacturing or design fault. I dont know how I should rectify my problem permanently? please suggest!
Hi,
This is Nishant from Ranchi, Jharkhand. I had Purchased A watch From "TITAN
Showroom GEL Church Complex Ranchi."
I visited the same showroom to get my strap repared.They told me that it cannot be repared so I have to change the Complete Case with IB and for that I have to pay Rs 3100.Fine, I said. They gave me a Recipt No- 445, Dated[protected]. and with delivary Date of[protected]
.
Now the guys there, are not ready to tell me the correct status of my watch. They just say - give me 2 days time...
I am very disappointed with the Titan Show room guys / Company, and I don't know what to do ?
Company's "After Sale Service" has tremendously gone down & has changed my perception towards the company.
I just cant understand how I should rectify my problem ?
please suggest!
COMPANY BELIEVES IN SALE NOT SERVICE
This is Nishant from Ranchi, Jharkhand. I had Purchased A watch From "TITAN
Showroom GEL Church Complex Ranchi."
I visited the same showroom to get my strap repared.They told me that it cannot be repared so I have to change the Complete Case with IB and for that I have to pay Rs 3100.Fine, I said. They gave me a Recipt No- 445, Dated[protected]. and with delivary Date of[protected]
.
Now the guys there, are not ready to tell me the correct status of my watch. They just say - give me 2 days time...
I am very disappointed with the Titan Show room guys / Company, and I don't know what to do ?
Company's "After Sale Service" has tremendously gone down & has changed my perception towards the company.
I just cant understand how I should rectify my problem ?
please suggest!
COMPANY BELIEVES IN SALE NOT SERVICE
Dear Chaitali Banerjee,
It is very upsetting with your response and service at the Titan Eye.
Even though after lot of request the problem was not solved properly.
You people did not had the same golden color frame replacement with golden color,
I was insisted to choose some smaller frame, where same glasses can be fitted.
The lenses are a bifocal one so it is very difficult to use in a smaller frame. My dads color is dark and I insisted on golden frame .
But the replacement was only on frame not for lenses, so the same lenses has to be managed with a copper colored frame.
It was not very nice shopping with you, I would definitely not recommend any of my friends, colleges and relatives for a titan eye wear .
Rajesh S Doshetty
SPE, Marico Limited,
Bangalore.
Be More Every day.
________________________________________
From: TitanEye+ [mailto:titaneye+@titan.co.in]
Sent: Monday, August 09, 2010 11:39 AM
To: jagadish.doshetty
Cc: Eye+ Showroom - Bangalore, Vijayanagar
Subject: RE: Titan eye+ complaint-Vijayanagar, Bangalore
Importance: High
Dear Sir,
Greetings from Titaneye plus!
At the outset we would like to express our serious concern regarding the problems being faced by you.
Sir, we are in receipt of your complaint at our corporate office and it have forwarded to the concern department.
We will get back to you soon.
Chaitali Banerjee
Tel No :[protected]
Office Address
Titan Industries Ltd |Golden Enclave, Tower B, 5th Floor Old Airport Road | Bangalore-560017
From: jagadish.doshetty [mailto:jagadish.[protected]@sobha.com]
Sent: Monday, August 09, 2010 9:36 AM
To: Corporate Communications; [protected]@titan.co.in; TitanEye+
Cc: Malini HG ( CSF ); Tancustcomp
Subject: Titan eye+ complaint-Vijayanagar, Bangalore
Dear Titan Team
Ref Invoice No: BHA0001863
Ref invoice date: 24/02/2010
Ack no: KHA0000067
Phone number:[protected].
TIN No: [protected]
Ack Date: 29 /07/2010(ACK copy not given on the same date giving the excuse of Internal audit and gave on 31st July’2010).
Revert date: 31/07/2010(told need to be replaced in 2days.Till today nor the same model or other model has been delivered to me).
CHA0002324
Mr.S.S.Doshetty
Mobile Number: [protected]
Product details: Frame
Item code: T16561A1 (Titan frame).
I booked spectacle with contact lenses from Titan Eye + at Trendz eye care #826/70, 4th Main Road, Vijay Nagar Bangalore 560040 on 24th Feb 2010. They said that both the products will be available on 25th Feb 2010.
But I finally got it on 27 Feb 2010.
After 5 months (July 29th’ 2010) of purchasing, Frame of the spectacle had been broken (Frame defects-loose temple/poor hinge screw thread). I requested them to change the frame or replace it on 29 July’2010. (As it under warranty).
They said, No problem it will be change. You can take it after 3 days.
From 31st July 2010, I am still waiting for my spectacle. Its almost 10 days has been passed but none of the executives is responding for it.
I have visited the store 4 times. And always they say the same model is not avaliable in stock nor they are ready to give other model. They keep saying the e-mail has been send to the head office for the same but no results.
"I will call, when it will be done"
Their staff is always lying. I would never recommend them.
I can't say what is the exact problem but I feel.
1. They all executive are not keeping the customers updated with honest information. Always say please wait 10 min. saying that..
None of the executives is proactive to keep the customer informed.
Titan has not met customer expectation as against a lot of small Optical shops which provide more personal customer service.
You people talk about: "Delivering perfection across every sector”
“Even after 2 decades customer come to Titan"
I think its time to move on: not with Titan but with other brand.
Completely disappointment.
You people take so high price for spectacles and talk about all sought of warranty but this is the way you fool the customers.
Points to remember:
1. Please have a customer care number and e-mail ids printed on your bills and website for customer feedback and complaints.(Because of non availability of the same customer’s complaints you can find in so many other websites please Google it sometime.
2. If you people can’t give the replacement or get it repaired than please don’t fool the customer by giving the wrong commitment of 1 year warranty.
I think atleast this e-mail will be taken seriously and the needful will be done at the earliest.
With Regards
Jagadish.S.Doshetty | Marketing | Mobile: +[protected]
# 368, 7th Cross, Wilson Garden, Bangalore -560027 INDIA | Website : www.sobha.com
“Success is a journey, not a destination.”
It is very upsetting with your response and service at the Titan Eye.
Even though after lot of request the problem was not solved properly.
You people did not had the same golden color frame replacement with golden color,
I was insisted to choose some smaller frame, where same glasses can be fitted.
The lenses are a bifocal one so it is very difficult to use in a smaller frame. My dads color is dark and I insisted on golden frame .
But the replacement was only on frame not for lenses, so the same lenses has to be managed with a copper colored frame.
It was not very nice shopping with you, I would definitely not recommend any of my friends, colleges and relatives for a titan eye wear .
Rajesh S Doshetty
SPE, Marico Limited,
Bangalore.
Be More Every day.
________________________________________
From: TitanEye+ [mailto:titaneye+@titan.co.in]
Sent: Monday, August 09, 2010 11:39 AM
To: jagadish.doshetty
Cc: Eye+ Showroom - Bangalore, Vijayanagar
Subject: RE: Titan eye+ complaint-Vijayanagar, Bangalore
Importance: High
Dear Sir,
Greetings from Titaneye plus!
At the outset we would like to express our serious concern regarding the problems being faced by you.
Sir, we are in receipt of your complaint at our corporate office and it have forwarded to the concern department.
We will get back to you soon.
Chaitali Banerjee
Tel No :[protected]
Office Address
Titan Industries Ltd |Golden Enclave, Tower B, 5th Floor Old Airport Road | Bangalore-560017
From: jagadish.doshetty [mailto:jagadish.[protected]@sobha.com]
Sent: Monday, August 09, 2010 9:36 AM
To: Corporate Communications; [protected]@titan.co.in; TitanEye+
Cc: Malini HG ( CSF ); Tancustcomp
Subject: Titan eye+ complaint-Vijayanagar, Bangalore
Dear Titan Team
Ref Invoice No: BHA0001863
Ref invoice date: 24/02/2010
Ack no: KHA0000067
Phone number:[protected].
TIN No: [protected]
Ack Date: 29 /07/2010(ACK copy not given on the same date giving the excuse of Internal audit and gave on 31st July’2010).
Revert date: 31/07/2010(told need to be replaced in 2days.Till today nor the same model or other model has been delivered to me).
CHA0002324
Mr.S.S.Doshetty
Mobile Number: [protected]
Product details: Frame
Item code: T16561A1 (Titan frame).
I booked spectacle with contact lenses from Titan Eye + at Trendz eye care #826/70, 4th Main Road, Vijay Nagar Bangalore 560040 on 24th Feb 2010. They said that both the products will be available on 25th Feb 2010.
But I finally got it on 27 Feb 2010.
After 5 months (July 29th’ 2010) of purchasing, Frame of the spectacle had been broken (Frame defects-loose temple/poor hinge screw thread). I requested them to change the frame or replace it on 29 July’2010. (As it under warranty).
They said, No problem it will be change. You can take it after 3 days.
From 31st July 2010, I am still waiting for my spectacle. Its almost 10 days has been passed but none of the executives is responding for it.
I have visited the store 4 times. And always they say the same model is not avaliable in stock nor they are ready to give other model. They keep saying the e-mail has been send to the head office for the same but no results.
"I will call, when it will be done"
Their staff is always lying. I would never recommend them.
I can't say what is the exact problem but I feel.
1. They all executive are not keeping the customers updated with honest information. Always say please wait 10 min. saying that..
None of the executives is proactive to keep the customer informed.
Titan has not met customer expectation as against a lot of small Optical shops which provide more personal customer service.
You people talk about: "Delivering perfection across every sector”
“Even after 2 decades customer come to Titan"
I think its time to move on: not with Titan but with other brand.
Completely disappointment.
You people take so high price for spectacles and talk about all sought of warranty but this is the way you fool the customers.
Points to remember:
1. Please have a customer care number and e-mail ids printed on your bills and website for customer feedback and complaints.(Because of non availability of the same customer’s complaints you can find in so many other websites please Google it sometime.
2. If you people can’t give the replacement or get it repaired than please don’t fool the customer by giving the wrong commitment of 1 year warranty.
I think atleast this e-mail will be taken seriously and the needful will be done at the earliest.
With Regards
Jagadish.S.Doshetty | Marketing | Mobile: +[protected]
# 368, 7th Cross, Wilson Garden, Bangalore -560027 INDIA | Website : www.sobha.com
“Success is a journey, not a destination.”
Titan — passport delayed
dearsir i am satish peasad (pplcation no.is BPLZ[protected]aine apna passport application 30june 2010 ko submit kiya aur 10july2010 ko poolish verification hone ke bad bhi aaj tak bhopal nahi pahuncha mera comp. ka tour
15 sep.2010 ko jana hai please passport jaldi banwane ki kripa kare
SATISH PRASAD
JABALPUR THANKS
Hi,
I am Aravind from Bangalore. I bought a TITAN GLASS (SPEC) from a Titan Eye+ Showroom from Bangalore, Malleshwaram In just a week, the glasses got scratches & the frame was broken due to the formation of rust in it. I complained at the showroom but they told that It's your mistake. "You would not have delivered proper care to glasses".
I really tell you that I didn't even put it on the table. I always keep it in the case and never touch the naked hands to the glasses. Still it has been scratched. I am really disappointed that after spending Rs. 4500/-, I am not getting the worth of it.
The product has changed my perception towards Titan Eye+. It's really bad for company like TATA. Please go for well established and experienced eyewear companies, not for Titan Eye +.
Regards,
Aravind Sunku
I am Aravind from Bangalore. I bought a TITAN GLASS (SPEC) from a Titan Eye+ Showroom from Bangalore, Malleshwaram In just a week, the glasses got scratches & the frame was broken due to the formation of rust in it. I complained at the showroom but they told that It's your mistake. "You would not have delivered proper care to glasses".
I really tell you that I didn't even put it on the table. I always keep it in the case and never touch the naked hands to the glasses. Still it has been scratched. I am really disappointed that after spending Rs. 4500/-, I am not getting the worth of it.
The product has changed my perception towards Titan Eye+. It's really bad for company like TATA. Please go for well established and experienced eyewear companies, not for Titan Eye +.
Regards,
Aravind Sunku
Sir,
I am Pradeep kumar, ( ANIZHAM, TC14/772(1), OBSERVATORY LANE, PALAYAM, TRIVANDRUM), purchased a Titan Watch ( Case no 91599 AA SL 02) from RAJAN WATCH COMPANY, ATTUKAL SHOPPING COMPLEX, EASTFORT, TRIVANDRUM), with in the guarantee period the glass was broken and watch was not working. I returned to it for repairing
( 27.07.2011), but in this date ie, about 45 days the shop owner has no idea about it and they are irresponsible about it. Such a reputed company like titan, Customer satisfaction is the main things for your business, I can waiting for your favourable replay,
Thanking you
PRADEEP KUMAR
Mobile No : [protected]
(lakshmi.[protected]@gmail.com)
I am Pradeep kumar, ( ANIZHAM, TC14/772(1), OBSERVATORY LANE, PALAYAM, TRIVANDRUM), purchased a Titan Watch ( Case no 91599 AA SL 02) from RAJAN WATCH COMPANY, ATTUKAL SHOPPING COMPLEX, EASTFORT, TRIVANDRUM), with in the guarantee period the glass was broken and watch was not working. I returned to it for repairing
( 27.07.2011), but in this date ie, about 45 days the shop owner has no idea about it and they are irresponsible about it. Such a reputed company like titan, Customer satisfaction is the main things for your business, I can waiting for your favourable replay,
Thanking you
PRADEEP KUMAR
Mobile No : [protected]
(lakshmi.[protected]@gmail.com)
Titan eye care ranchi — Bad customer service
The eye test had two different results by the same person who was not aware of the right result even till the end.when questioned, he displayed rude behaviour and bad csutomer service.
Not at all reliable to be there. Eyes and eye sight is important. Probably they dont feel the same
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I am Moosa Khan from Bangalore.
I had purchased a Titan's Octane watch on Thursday, 18th June 2008, from one of the outlets on 5th Avenue, Brigade Road, Bangalore.
I purchased this watch thinking that Tata Group values the customers and manufactures the products which are promising the standards of the company as it holds its fame.
I purchased an Titan's Octane watch which is a water resistant 50M and a very good product from Titan (i guessed so). Most of my friends recommended me to buy the Tata's product. I picked this nice looking piece by paying 5, 000/-.
But unfortunately just after two days due to the minor drizzling, moisture got into the watch. Next day onwards I started facing this problem of the malfunctioning of the watch.
I took this watch to the place where I had purchased it. The shopkeeper changed the inside dial and gave me the watch. I was happy to have it back working fine.
But unfortunately I noticed that this piece has a manufacturing defect as in the dates on it is 31 on both the calender or even when rotating it continuously. I have no Idea how could the this piece failed to pass through the quality check.
Does Tata still value customers? or it is an other money making company who knows cares nothing about its customers?
I am very disappointed with the company and I don't know what to do. Looks like i have invested in a company which does not have a quality aspect or verification of its products.
The only reason I did not go back to the shopkeeper is that I was afraid that he might give me back the same dial which he replaced with the current one.
Requesting for a suggestions.
Thanks,
Moosa Khan