[Resolved] Titan — Titan Octane watches not worth the Money
I am Moosa Khan from Bangalore.
I had purchased a Titan's Octane watch on Thursday, 18th June 2008, from one of the outlets on 5th Avenue, Brigade Road, Bangalore.
I purchased this watch thinking that Tata Group values the customers and manufactures the products which are promising the standards of the company as it holds its fame.
I purchased an Titan's Octane watch which is a water resistant 50M and a very good product from Titan (i guessed so). Most of my friends recommended me to buy the Tata's product. I picked this nice looking piece by paying 5, 000/-.
But unfortunately just after two days due to the minor drizzling, moisture got into the watch. Next day onwards I started facing this problem of the malfunctioning of the watch.
I took this watch to the place where I had purchased it. The shopkeeper changed the inside dial and gave me the watch. I was happy to have it back working fine.
But unfortunately I noticed that this piece has a manufacturing defect as in the dates on it is 31 on both the calender or even when rotating it continuously. I have no Idea how could the this piece failed to pass through the quality check.
Does Tata still value customers? or it is an other money making company who knows cares nothing about its customers?
I am very disappointed with the company and I don't know what to do. Looks like i have invested in a company which does not have a quality aspect or verification of its products.
The only reason I did not go back to the shopkeeper is that I was afraid that he might give me back the same dial which he replaced with the current one.
Requesting for a suggestions.
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Aug 14, 2020Complaint marked as Resolved