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[Resolved]  Titan — Titan Octane watches not worth the Money

Hi,

I am Moosa Khan from Bangalore.

I had purchased a Titan's Octane watch on Thursday, 18th June 2008, from one of the outlets on 5th Avenue, Brigade Road, Bangalore.

I purchased this watch thinking that Tata Group values the customers and manufactures the products which are promising the standards of the company as it holds its fame.

I purchased an Titan's Octane watch which is a water resistant 50M and a very good product from Titan (i guessed so). Most of my friends recommended me to buy the Tata's product. I picked this nice looking piece by paying 5, 000/-.

But unfortunately just after two days due to the minor drizzling, moisture got into the watch. Next day onwards I started facing this problem of the malfunctioning of the watch.

I took this watch to the place where I had purchased it. The shopkeeper changed the inside dial and gave me the watch. I was happy to have it back working fine.

But unfortunately I noticed that this piece has a manufacturing defect as in the dates on it is 31 on both the calender or even when rotating it continuously. I have no Idea how could the this piece failed to pass through the quality check.

Does Tata still value customers? or it is an other money making company who knows cares nothing about its customers?

I am very disappointed with the company and I don't know what to do. Looks like i have invested in a company which does not have a quality aspect or verification of its products.

The only reason I did not go back to the shopkeeper is that I was afraid that he might give me back the same dial which he replaced with the current one.

Requesting for a suggestions.

Thanks,
Moosa Khan
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Aug 14, 2020
Complaint marked as Resolved 
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Dear Mr Moosa
I do understand your problem and believe that the piece that you bought might be a faulty one, but then i also think that you are a bit harsh to state that the Tatas don't value their customers ...I am sayong this out of experience as almost all members in my family have at least one Titan watch and this includes watches which are almost 10-12 years old and i would proudly say that not even a single one of them has caused me a problem...ever. And not only in my family but even in my friends circle i have shared this experience ..i mean really can trust a Titan watch . Coming back to your problem, it seems the dealer gave you the wrong treatmet without getting into the details of the malfunction, or this very piece might be faulty one, i can understand that exceptions are always there, its not every other day that you find a faulty Tiatan product.
In this matter you can contact the dealer and ask him to either replace the watch or just tell him that you'll move to a higher authority for the same. believe me its not the dealer who is going to pay for the new watch, it is the company itself so he wont even mind ... you just have to be bold enough . Best of luck:-)
Hi,
I purchased a Titan Octane watch on 25th Oct. '08 with the same hope and beliefs that Mr. Moosa had and had to face a similar fate like Mr. Moosa. My watch stopped working within 3 days for no reason at all. I went to the dealer from where I had purchased the watch who in-turn gave me a new watch (same model) which again stopped functioning in bare 2 days. Now I am in a fix whether the entire lot of that particular model is defective? And so obviously I would have doubts about Quality of TATA products.
Hello folks..
i was going through the postings on tata product. i hd purchased one watch of octane series in june-08 and u wont belive 2 of mne firends have purchased same model for themselves and i m proud to say that i hv not given them any wrong sugession. I can undestand the pain of going though specially spending so much amount for buying one good product.. but you should keep one thing in mind the name "TATA" has it all ... just speak out, raise complaint against dealer ask for new model if you are safisfy...I am sure there are proper checks for tracking customer complaints.. Being a customer we have full rights to ask for your demand . after all we are the one who runs the show..
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I also has 9213SM02 octane series model from last 3 years. I bought that watch when octane series has launched. And I am very satisfy with my watch on respect of its service and maintance. Today, I went to "world of titan" showroom for servicing, glass change and battery change. They just charged only 245/- and gave 6 month warranty again. If there is any company today which is commited to give its customer "product - value for money" is TATA. This is my own experience.
I have purchased Octan K622 on 27th Dec, 2011
DOC NO:[protected]
variant number: 9187SH02
Loyalty No:[protected]

I have presented this watch (as a birthday gift for my brother) but, identified the strap chain has one pin missing and small scratch is present on it which appeared to be some abnormal scratch and looks manufacturing defect.
When yesterday, we visited the shop to have this fixed/replaced, they started behaving badly and started blaming on us and declined to address the issue.

I swear not to trust Titan watches from now. I wish I could sue that shop owner.

I will have to shell out few bucks to fix the watch on some another Titan service centre otherwise will get it fixed from some other vendors/service comps. Which is of less concern for me. But, it will surely tarnish the image and brand called Titan.

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