Hi
I am a regular customer of Titan and have purchased a substatial number of your productsas watches and eye gear from FastTrack as well as watches of edge and the Raga collection.
So far, I have been satisfied with your products and service and at the beginning of this mail itself, I'd like to congratulate Titan for the warm customer-centricity rendered in terms of sales as well as post-sale service.
However, I'd like to bring to your notice a very embarrasing and vexating incident that I faced when I approached one of your dealers in Kochi, Kerala.
I purchased a ladies watch (Model NO: 9684YAA ; other details enclosed below ) from "World of Titan", in Pioneer Towers, Marine drive, Kochi, Kerala (Ph: +[protected] on the 22/08/09. Since I was in a hurry, I selected the watch for my relative with the belief that I could exchange the watch if the person for whom the watch was intended, did not like it.
As could only be expected, my relative did not like the watch's design. Since I had already exchanged watches from other showrooms across India without any hassle, I did not expect any hiccups and hence approached the dealer along with my relative and requested for an exchange.
The manager of the showroom refused to exchange the watch with the lame excuse that watches sold during the sale period "are usually" not exchanged. I refused to give-in to this incoherent and lame excuse, owing to the fact that I had already exchanged watches from other showrooms and dealers across India without any hassle whatsoever DURING THE SALE PERIOD. Upon quoting this, he told me that "his shop in not a dealership, it is only a franchisee". I asked him why he was given the right to issue Titan's guarantree card if what he said was true, to which he had no explanation to offer.
Not only did the manager refuse the exchange, he behaved in a rude, impolite and hostile manner that would perturb even the most nonchalant of customers and imbibe in them a sense of aversion and abhorrence not only towards the dealer, but towards the brand it endorses as well.
I tried to negotiate with the manager very politely, but got a shamefully rude response which left me in a state of sheer chagrin and disbelief.
I believe that Titan dealers such as the one mentioned above, are a true disgrace to the strong name that Titan holds in the industry.
I would like to have the above-mentioned watch exchanged with another model before the sale ends (which is on the 13th of September, 2009).
I request you to look into this matter, do the needful and revert at the earliest, to uphold the trust that I have in the service Titan has rendered to me so far, of course barring the embarrassng incident mentioned above.
Thanking you.
With regards
Robin Davis
VLSI System Design Engineer
Ph : +[protected]O)
+[protected]R)
Cell : +91 [protected]
+91 [protected]
Encl: Other details on the Bill:
KGST No : 23211866 Dt: 10/10/2000
TIN No : [protected]
Aug 14, 2020
Complaint marked as Resolved 
Titan Spectacles — contact lenses
dear sir,one month before i ordered for my contact lenses to mr gaurav in titan spectacles showroom in mangalore and they said sir lenses wil b ready with in 2dyz plz pay advance amount i paid full amount.tht time only and i askd about the receipt they sir that i will gv after two dayz with lenses thn i sd...k no problem than after thts bloody specially mr danny not bother to call me back when i calld after one week and i askd about mr gaurav than they sd sir hez on leave on talk withwhen i asked about my lenses tht fellow started giving excuses lik sir sm prb z thr u hv to wait another after 4- 5dayz agn i cald they sir courier z thr v r waiting fr tht plz corporate ..like this almost 20 dayzz r over than i started shouting than they give me trial lenses n told me company send this only ant told u please wear this fr one day than let me know i[censored]r feling comfortable with this power next day i cald mr danny n ttold him u place the order for parmanent lenses n i asked about how mch they will take he said give me one week than that time only i cleary mentioned sir friday evening ihv flite m goin to delhi before u have to give me my lenses he said yeah sure sir dont wory than friday i went to his shop agin he startd giving excuses courier prb this and that than ipissed of ii sd u please cancle my order dont wantt my lenses than he said no sir u wait ill deliver to our house ...i said listen idnt want lenses nemore u cancle my order and return my money but they r botherd to return my money ....than after almost two month i cald n talkd mr sushant hez the incharge of titan shop that bloody idot telling u cm n collect ur lenses m nt giving ur money back .......now i understud very well ki all executive are liar an making fool al cutomer by fake promis and taking money this is the condition titan showroom nw am feeling local shop z much much better than all these branded showroom .......m giving advice to all my brother n sisters plz dnt take nethng from titan showroom bt still ur taking anything than dont give any advance money ......