[Resolved]  TNSTC / Setc — Service level

Address: Chennai, Tamil Nadu

Hi
I have been using public transportation for more than 4 years from Bangalore, Chennai & Pondicherry. The worst transport service ever seen is TNSTC/SETC.
1. TNSTC has different category of buses like normal & express buses and there is a difference in charge accordingly. But both the buses have a speed limit set in the buses. There is no difference in journey time.
(I personally asked one of the conductors when travelling in Express bus he said though the bus manufacturers insist not to have any kind speed limit set as the buses reaches concern depot first thing is to setup speed limit for buses. If the bus drivers are not able to control the mileage then they will be sent to training) they are not ready to drive faster as it might be a black mark in their carrier.
My point why do you want to pay extra for travelling in a express bus and gain nothing.
Journey time between Chennai to Pondicherry is always 4.00 hrs for past 5-6 years which has never improved.
2. SETC bus drivers do not have the courtesy to speak properly/patiently if you ask them some question like when it’s going to reach or route they always shout at you.
3. SETC always stays behind when compared to any other state transport corporation
• Online reservation.
• Volvo service/Air conditioned bus service.
• Hospitality.
4. Volvo buses which are operated between Chennai – Villupuram, Pondicherry has the worst seating. Those buses are suitable only for local transport.
Because of all this things people do not prefer SETC/TNSTC

Tamilnadu government should also have this department as a leading role model for other states. Tamil Nadu govt has failed to do it

Regards
Dev