[Resolved]  TVS Apache RTR 160 — DEFECTIVE BIKE

Address:

Bangalore, Karnataka

DEAR SIR/MADAM

I have purchased my TVS APACHE RTR FI in the month of october 2008. After the 1st free service i faced problems with the bike. The bike was misfiring,jerking and petrol was leaking from the injector. I reported this to the concerned dealer(meghdooth motors), but despite this they did not rectify the problem. I faced the same problem till the second free service and i complained once again to the dealer. When i received my bike after the service the dealer claimed that he replaced the ECU unit and the FUEL INJECTOR. After riding the bike for 30 odd kilometers i faced the same problem and gave the bike back for service the next day. Despite this they couldn't give a solution to the problem i was facing with my bike and hence i called the area chief engineer. I went for a test ride with one of the mechanics of the service center, on returning from the test ride the mechanic reported to the chief engineer that i wasn't riding the bike properly and thats why i was feeling that the bike is jerking. As i did not receive any help from the chief engineer i decided to change the dealer.
I gave my bike to TRISTAR MOTORS for the third free service. They claimed that the bike was misfiring and the fuel injector had to be replaced. The problems with the bike did not change even though the claimed to have repaired the bike,the problem continued till the fourth free service. When i dropped the bike for service they told they would replace the ECU unit and the fuel injector. After the service the bike seemed to have improved considerably but a month after the service i faced the same problem and i decided to install a performance filter called K&N. the bike did fell better after installing the filter but the bike was still jerking and misfiring. I am still facing the same problems with the bike. I called their customer care four times,they told they would get back to me and i registered many complaints with them but all they would say is that i would receive the complaint number and a email would e sent to my email id once i cut the call. I did not receive any complaint number or email. the company has given me a defective bike and is refusing to attend and solve any of my problems.This is my last request to them,after this i will be taking legal action against them. They have cost me a lot of my time and money. Hope i receive help.
FRAME NUMBER-M0634LE5282K01821
ENGINE NUMBER-0E5K82001788
SELLING DEALER CODE-10573
VEHICLE REGISTRATION NUMBER -KA-03-HD-2228
DATE OF PURCHASE-04/10/2008

THANKING YOU