TVS Motor Company Complaints & Reviews

I gave my TVS-Apache rtr160 to Brilliant motors service center,Rajakilpakkam, East Tambaram, Chennai.
First off all they won't pay attention to customers. After service when I checked my bike, then I found out that my Tool Kit, First Aid Kit and my Vehicle papers were missing. These were there under my bike seat before I gave for servicing. They took out my belongings and they didn't keep them back.
When I informed them about this then they told that they might have misplaced my belongings and they are not able to find. They were treating me very badly.
Now if you are taking something out of my bike then won't you put it back ?? Is that what you do with other parts also ??

I want my tool kit and medical kit back and i want to have some compensation.
Below are the details :
Model - TVS Apache RTR160 Hyper Edge
Color - Black
Veh No - TN 22 BQ 4739

Service Center address : Brilliant Motor Service Centre, No. 1, MGR Street,
Velachery Main Road, Rajakilpakkam, Chennai-600073

Hello. This is Amit Kumar Sharma. I purchased a TVS Apache RTR 180 on 17.08.2010. The was very good at starting. But From the last couple of month i have been suffering from Jerk Pick Up. I went 3 times to the service center but they are unable to sort out the problem. They changed the carburetor but it is still same. the mileage is also very low. When i start the bike, it moves so slow. My bike is in 4 RPM but the bike speed is less than 13 KMPH. Why did i purchase the TVS Apache. There are still good bikes in the market. i will suggest all of you to not purchare TVS Apache RTR 180.

03/05/2011
Chennai
From:
Uma.S/Siva.S
# 15 Chockalingam Nagar,
Off AGS colony 4th Main Road,
Velachery, Chennai-42

To,
Ramkay AGENCIES
TVS Dealer
1, Ist Cross St.
Kasturiba Nagar
Adayar, Chennai - 20

Dear Sir,

Sub: TOTAL DISSATISFACTION OF VEHICLE DELIVERED TO US & SEEKING REPLACEMENT/REIMBURSEMENT.
Ref:
Subsequent to your Quotation No.6772 Dt.15/03/2011 and our Purchase of TVS Wego(Brown) bearing Reg No. TN 22 BP 9704 Carrying Engine No.0G4CB1129735 / Frame No. MD626AG43B1C27312 handed over to me on 18/04/2011, we found the vehicle to be totally defective and unfit for use for its purpose it is meant and sold for.
We are extremely disappointed and are in stage of great mental turbulence post purchase of the vehicle when we continuously experienced Auto switch Off the Entire Engine and thereby vehicular movement frequently even at continuous accelerator(Full throttle).
Me and my wife both holding valid driving license for 2-wheeler as well as for Car are experienced drivers and preferred this vehicle for various reasons
Vehicle switching OFF was reported at your sales office first on the day of Registration for rectification, but was not taken care off. I had also informed the lady calling me from No.[protected], who was collecting feedback on the vehicle and sales personnel cooperation during the process of Purchase, where I pointed out the issue of switching OFF during driving. Although delivery scheduled for 15/04/2011 was not done due to time constraints and second vehicle shown for Test drive was found Physically defective on its front Brake lever and scratches on Body & subsequently next day being Inauspicious followed by Sunday we collected the vehicle on 18/04/2011-Monday afternoon.
We left the vehicle back after pooja on Tuesday (19/04/2011) at your office we informed the switching Off while raising the accelerator It was left unattended.
Post its regular usage from Wednesday -20/04/2011 I had come several times at your premises and cried out my sufferings and feelings on the defect and hardship. It was a moment of embarrassment and huge agony at mid of Roads when vehicle use to stop on busy Road and people abuse and shout. This has been very disturbing affecting my professional life as well as personnel life where for no Issue of me I had to face the consequences of public at large. Being educated and earning due respect in the society this has brought shame to me.
Several rounds of persons inspecting and testing made interim arrangements and said it has been fully taken care off but not actually.
Finally I was told to leave the vehicle for a day at showroom when we could elaborately look into the issue; I had left on 30/04/2011(Saturday) with the sales Manager.
True Agony Now, Post collecting the vehicle around 20:15 hrs after me calling and confirming the readiness, I drove the vehicle barely few hundred meters when it halted once again on Velachery bye pass Road – Opp to Sri Krishna sweets. I had immediately seeking assistance called numbers [protected] – which reported switched off and landline – 22554993 for 10-15 times when it was also unattended.
Presuming lack of fuel, I had strolled with the Vehicle till BP bunk Opp Murugan Kalyana Mandapam at around 21:15 hrs filled up for Rs 100/-
Even post the same; the Vehicle did not Switch ON after several attempts by Kick Start/E-start/With Choke On/Off also. At around 22:00 hrs all alone I had to stroll again back home fully exhausted pushing the vehicle for parking it at home.
Next day(Sunday-01/05/2011) I had tried switching ON, but failed and took to nearest Mechanic shop, where he neglected to touch commenting the issue is unique and if he mends it will be case calling Null & Void of warranty.
So I had to return back home to keep it parked back without using it, when my fear and Mental status broke out completely and wanted to bring to your organization notice on my dissatisfaction
My regular Commuting to Office has become tedious without the usage of the vehicle now.
The purpose of this letter and intimation is to portray my hardship in wriiten words faced all these days, so that on consumer grounds I take it up further,
If I am still left unattended by not compensating economically for all additional expenses incurred and reimbursing the total amount of `53869/- paid by me.
Looking forward for your confirmation and cooperation at least during the hand off on Moral grounds
Thanking you
Yours Truly.

Siva.S
CC:
1. Ramkay TVS – Velachery-by Self
2. [protected]@gmail.com
3. Consumer complaints. in

poor service
i have purchased tvs scooty & star sport after few days their is a lot of problems like :-
1-self start not working.
2-poor braking.
3-sound in handle.
4-bubling in rim.
5-voice in engine.
6-drum springs broked.
7-some times not start.
8-engine peobelem

i approached Meenakshi TVS agency at Walasarawakam, Chennai to get spare part for my TVS apache bike. They asked me to pay advance for the part, promising that they would deliver the part within a week. Even after three weeks, there was no response from them.When i approached them in person, their response was the worst i have ever seen, and used foul languages to drive me out, refusing to return the advance amount. TVS service centre people are the most uncivilised barbaric [censored]s, i have ever met.People please dont purchase any of the tvs products hereafter.

dear sir/ madam :
I had buyed tvs apache rtr yellow on[protected] in sri meenakshi auto agencies no:164,venkateswara nagar,arcot road,valasaravakkam, chennai-600087 i gave my bike to service there is no response for me i said that my engine is in problem when suggesting they said to visit : ramkay service centre this is not a good response which we expected .so we need a good response for your product.we need a quick response inreturn. My bike no: TN 10 AA 2660 please reply to me. we are hoping for a good reply.

My Cell no [protected]
My address : no: 33A, magalingam st, chinmya nagar, chennai-600092
Email: [protected]@gmail.com

I own TVS apache 160 cc bike, it gives me a hell a lot of problem from
the date purchase. I followed the usual instructions like riding the
vechile within 50 km speed limit upto 750 km as per the terms. When it
went for the 1st there arised a problem known as " VIBRATION " ie
actually when the bike goes above 55 this vibration occurs and I won't
be able to drive the vechile.This is been tested and accepted be the
service supervisor(Mr.Yuvaraj) from "SATHYA TVS, TAMBARAM SANATORIUM".
Please confirm whether this vechile is fit to ride only 50 kms. I was
treibly upset due to this.
The Next problem arised with my handle bar and it became very tight, I
have given to fix this problem but changed sprockets and chain it seems
to ridiculous. I am not a rash rider even though shock absorbers oil
started leaking and no action was taken at this service centre. I was
totally disappointed with you tvs company.
I want to take action on the service centre and further i wont suggest
tvs apache to my friends circle. I want reply or action from your side
ASAP.
Thanks,
LAKSHMANAN

DEAR TVS COMPANY,

I AM RAKESH BISWAS, BROUGHT A TVS APACHEE BIKE ON 28/08/2009 FROM BARIK MOTORS, MADHYAMGRAM, BADAMTALA. WITHIN 1year 7months MY BIKE ENGINE PISTONE IS GONE. FROM MY BIKE ENGINE SOUND COMES DIFFRENT,VERY BAD & LOUD SOUND IS COMMING. SO AS I KNOW TVS APPROVED 2 YEARS BIKE ENGINE WARRENTY SO I SHOULD GET THE FREE ENGINE REPLACEMENT. BUT WHEN I HAD GIVEN MY BIKE AT SUBDELAR SHOWROOM FOR REPAIR MY BIKE ENGINE, THEY HAD FORWARDED TO THEIR HEAD DELAR SHOWROOM AT TITAGARH(SHAW TVS). BUT REALLY I AM SHOCKED WHEN THEY TOLD THEY DONT HAVE ENGINE PISTONE STOCK. IT WILL TAKE MINIMUM 15 DAYS. BUT MY PROBLEM IS THAT I AM DOING NIGHT DUTY SO ITS VERY TUFF TO RETURN HOME WITHOUT BIKE AT 2AM.

SO, LOOKING FOR YOUR KIND HELP AS WELL AS FEEDBACK REGARDING SAME.


THANKS & REGARDS,
RAKESH

dear sir,

iam naveen.recently i have bought tvs apache(october). i have little problem on alloy wheels paiting. this problem has been occured not only for my bike but also the bikes in the market after 2010 make.

the problem is while cleaning the alloy wheels the paint has been removed. kindly arrange any remedy for the 2010 buyers including me.

hence i request you to paint the alloy wheels in a right way which will not create any problem for the next buyers.

I bought TVS WEGO vehicle 8 months back, now its battery is down and i have to replace it. It has got starting troubles. After two days of vehicle purchase, the vehicle did not start, after informing to the dealer they took the vehicle after one day they said not to exceed 3 litres of fuel in the tank (its capacity is of 5 litre) this was not informed at the time of purchase.

Dealer - MDH racing center, Banjara hills....

sir my name is krunal babaria and my contact no. is [protected]. my mail id is [protected]@yahoo.co.in, sir i bought a tvs apache 160 rtr from ADISHWAR MOTORSE PVT.LTD,
Opp.Jansatta press,Mirzapur Road,Ahmedabad-1 . And i am facing a problame from last 11 months of purchese of this byke related the noise in engine.my byke engine number 0E4E92188243. I went many services ADISHWAR paid service but they are not giving me any solution from 6 month they says only when byke is heat and long drvie at that time some noise is create but this noise is not that type of noise this is engine problem,plz give me a solution.

Note:->After warranty company can solve this problem?????????????????????
because now not solve this problem.

plz contact after 2.30pm because i m in collage.

Dear All,
Please don't take the bike of Tvs company because there is lot of problems in my bikes which is 1.5 year old. In one year the engine of the bike is goes for service three times self changed from tvs company. I am really wasted my time in servicing of engines & self of bike. Yet another problem is not solved because the bike is not in a good condition now because engine have a sound i think my time is wasting in the bike services .

Please don't take the bike of tvs company i am really embrassed by taking the apache 180 bike of tvs .
Please give me money back.

With Regards
Nitish Kumar Rai
Delhi
[protected]

I have recently bought a TVS Wego about seven months back in the month of July 2010.

RTO Passing No: GJ-7-BD-8117

I have bought this vehicle from a retail shop called SHREE AMBICA TVS which is located at the following address : SHREE AMBICA TVS, OPP. MAHA GUJARAT HOSPITAL, COLLEGE ROAD,
NADIAD
GUJARAT - 387001
Phone :
[protected] Address :

Email :[protected]@yahoo.com

I am absoluetly unsatisfied with the vehicle in terms of basic performance. Since the day I have bought this vehicle, I have faced nemerous problems. Startup issues, different volumes during riding , etc.

I have reported this problem several times to the dealer too. I have always been given back the vehicle after saying there is some minor problem or so. But the day I take the bike out again the same problems persist.

The last time (During second free service)the bike was serviced at TVS Showroom, Dholka, Near Kalikund circle, Dist: Ahmedabad, Gujarat
The vehicle was kept with them for whole day and then given back to me with full assurity that no more problems will exist.
But since two days that I got back my vehicle it is showing the same symptoms as before.

This has happenned for the fourth time in a row now. I am now pretty frustrated and I wish that I get a replacement vehicle for the same since it is very much within warranty. I am ready to talk to someone about this issue too, if you wish to contact me. My cell no. is [protected] e-mail: [protected]@gspc.in

Awaiting a quick response.

hello sir

sir i have purchased tvs wego two wheeler on 5th November 2010 and i went for vechile registration on 29th november 2010. my application number AP010/76129/2010/R, & Receipt number is NZ31/266920. Till now we didn't recieved Registration Certificate. the vechile is registred in my dad name Mr. S.Krishna Murthy. After registration my dad got severe back pain we have spent lot of money but again we didn't checked but i gave compliant in the month of january 2011. pls take immediate action and send our vechile registration Certificate. if anything is there pls give a cal to [protected]or mail to [protected]@gmail.com. kindly do the needful.
Thanking you sir

I M RAMAN KUMAR FROM LUDHIANA (PUNJAB)
AND I M PURCHASE THE BIKE TVS APACHE RTR 160 FROM GULZAR TVS IN LUDHIANA (PUNJAB).BUT HE IS NOT PROVIDE ME GOOD SERVICE MY PROBLEM IS THE FRONT SHOKER
VERY VOICE BUT GULZAR TVS SAYS TO ME THIS PROBLEM IS EVRY BIKE IN THE TVS APACHE AND NO SALLOTION THIS PROBLEM I AM SHOCKED HOW CAN THIS IS POSSIBLE BECAUSE YOUR COMPANY SO GOOD BUT YOUR SERVICE IS SO BAD I M NOT SATTISFIED YOUR SERVICE SO PLEASE SOLVE MY BIKE PROBLEM
MY CONTACT NO IS [protected]
SEND ME REPLY HURRY

i purchased tvs apache rtr 160 from balaji showroom bh road tumkur on 30 april 2010 and from that time my engine oil is leaking continuosly[the oil covers the entire side stand within 100 kms of ride]
i have gone through 4 free servicing and every time i have mentioned the same problem but yet its not done[i have all the receipts mentioning this problem]
sir i am really fully dissatisfied with your customer satisfaction policy
KINDLY TAKE THE NECESSARY ACTIONS
hopefully you will have a word with the concerned person
its a request from my side that you please look into the matter and do the best from your side
i really love my bike very much and dont wish to switch to some other BRAND.

NAVDEEP SARAN
MOB>>>[protected]
EMAIL>>>[protected]@gmail.com

Hi my name is Hari Gopal.

I have bought TVS Apache on Aug 2010 and after 1 month it started giving me nothing but troubles. After the first service, engine started to make strange noises and later found out that some bearing inside the engine has been damaged. This happened in 1 month since i have bought it. Service guys bluffed something and did some fixes but, the original engine sound was gone after that. There was no performance or mileage from then. When i raised a concern about it, then didnt seem to listen.

I have even raised my problem in TVS site but, of no use. Currently the same problem happened, bearing damaged and oneway clutch as per service guy was damaged. I strictly told then not to touch my engine till service guys from TVS comes for inspection. But, inbetween this the showroom guys have removed my number plate and even opened my bike engine stating that TVS chennai customer care Mr. Bhopalan has instructed them to do so. If TVS customer care has instructed them to open the engine, has he also instructed them to remove the number plate also?

I'm sick of TVS and it's dealer attitude. Till now no proper action have been taken to solve this problem neither from TVS nor from its dealer Nandeesh Motors in Guduvanchery, Chennai.

Dear Sir,
I purchased TVS BIKE model APACHE RTR 160 on "[protected]" from charkhi dadri. After just 5 days its rear wheel corner is broken and rear right side suspension is leaking. On the same day i went to the dealer and show the problem. After proper examin he told me " we will replace it but now the part is not avaliable, come after 2 days". when i went to his shop he again told me " part is still not avaliable". after[protected] he not picking my phone. On[protected] i went again and he was saying that " this is not under warranty". but company gives 2yrs waranty.

This is clearly manufacturing defect.

i want to repalce the wheel and suspension.

Sundeep Jangra
[protected]

Sir/Madam,
My vehicle no.TN 07 BJ 6060, TVS Flame. In my first service when i given to them they Broken the Tool box. Till six months over... not yet replaced that. Finally i complaint to TVS Head office, Hosur through mail.
They called me last Friday[protected] from Velachery and told to bring your vehicle and we will replaced that tool box. Today morning I went to Velachery Ramkay service centre with my Bike.

Works Manager Janki Raman, recieved me and my bike. Get the complaint from me and told "come evening we'l replaced and given back to you". But when i went to there evening, he met me and told "There is no Tool box stock".
What a super...bbbb response.?????

Some more unncessary words he spoke - "You go and complaint anywhere or Consumer court. we are having the source to facing the Court complaints and everything. you do anything against us". This is the good response for all the TVS Customer's or in this Velachery branch only.

Now i get back my bike with the same condition(Tool box broken, Fork noise, Engine Noise and Gear Hard) how i given to the Show room.

What can i do for that next?

Any one can help me with this....

Thanks and Regads,
Hemachandran.

Hi Sir,
I have buy a TVS Apache from SPEED MOTORS, at lucknow about 3 monthes ago. I am facing a problem with my bike but there is no response from their side. the problems are:

i)Front disk break problem, they are saying that we dont have spare parts as it is a dealer of auto mobile. Is it possible that the dealer dont have the spare parts.

ii) Vibration problem: When the speed of bike goes above 40 it vibrate like a mobile & there is no response from their side i.e Speed motors, lucknow

Regarding these complaints we tried 9 or 10 times to talk to the owner of Speed Motors, lucknow but they are busy with the phonic call and they don't have a single minute to talk with the customer.
So, we are kindly requested to you sir please go through my complaint. I am very thankful to you if you are able to resolve my problem. We are requested to you that dont disclose the name otherwise that create a personal issue.
Engine no.- OE4LA2200070,
Chasis no.- MD634KE41A2L33010.

With regards

Santosh kumar s/o chhote Lal R/O 697,
jagatpur ansik dalmau, raebareli.
Mob no.-[protected]