TVS Motor Company — Poor response from dealer and regional office TVS motor company
Rarahul s nair
I am owner of a TVS Fiero motor cycle, Oct/Nov 2002 makeReg No (CH03K 9896), having Eng No M1209M154141 and Chassis No M1209F152405. The company has discontinued production of the model few years later. I had given the bike for servicing and repair (job card no 3242)w.e.f first week of Apr 09 at Sahil Automobiles Somalwada Sq, Wardha Road, Nagpur.(Ph 0712-2290437). The expected delivery date of the bike was 07 Apr 09 as per the dealer.The bike was given to the dealer for repair of the broken mud guard which the dealer has assured that he will get it replaced within 3 days.It is with utmost grievience i am lodging this complaint that even after repeated visit to the showroom the dealer could not rectify the defect till date for want of spares. The service supervisor of the dealer has been saying that spares are not received and he is asking me to tie up for the spares from some other authorised service center.The attitude of the service supervisor and the owner of Sahil automobiles has been extremely negative and utterly disgusting. About three to four weeks later, I contacted TVS motor company regional office near Sai Mandir, Wardha Road, Nagpur-15, spoke to the service manager of the company(Mr Rajesh Rewatkar), conveyed the difficulties I've faced to get my bike repaired at the above mentioned authorised service centre and lodged a complaint in their register. The service manager has promised to solve the issue within a week. I have been calling him every week since then to check about the progress, but there has been no positive response from that side also.The bike has not been repaired till date. The dealer has dumped the vehicle unattended and told me to take the motor cycle back as they could not carryout the repair. The company has been launching new models quite frequently and after sales service of old models are not been attended to due to lack of spares.Non availability of spares for models of year 2002 not understood. This is resulting in difficulties to the existing customer. The approach of the TVS motor company/dealer is extremely different when it comes to after sales support as compared to selling new products. Requested that the matter may kindly be looked into for not rectifying the defect and providing my bike, in time. An early reply from your side is solicited. Thank you.
[Mar 21, 2014] TVS Motor Company customer support has been notified about the posted complaint.
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