[Resolved] Tvs Motor Company — Poor response from dealer and regional office TVS motor company | |
Dear sir, I am owner of a TVS Fiero motor cycle, Oct/Nov 2002 makeReg No (CH03K 9896), having Eng No M1209M154141 and Chassis No M1209F152405. The company has discontinued production of the model few years later. I had given the bike for servicing and repair (job card no 3242)w.e.f first week of Apr 09 at Sahil Automobiles Somalwada Sq, Wardha Road, Nagpur.(Ph[protected]. The expected delivery date of the bike was 07 Apr 09 as per the dealer.The bike was given to the dealer for repair of the broken mud guard which the dealer has assured that he will get it replaced within 3 days.It is with utmost grievience i am lodging this complaint that even after repeated visit to the showroom the dealer could not rectify the defect till date for want of spares. The service supervisor of the dealer has been saying that spares are not received and he is asking me to tie up for the spares from some other authorised service center.The attitude of the service supervisor and the owner of Sahil automobiles has been extremely negative and utterly disgusting. About three to four weeks later, I contacted TVS motor company regional office near Sai Mandir, Wardha Road, Nagpur-15, spoke to the service manager of the company(Mr Rajesh Rewatkar), conveyed the difficulties I've faced to get my bike repaired at the above mentioned authorised service centre and lodged a complaint in their register. The service manager has promised to solve the issue within a week. I have been calling him every week since then to check about the progress, but there has been no positive response from that side also.The bike has not been repaired till date. The dealer has dumped the vehicle unattended and told me to take the motor cycle back as they could not carryout the repair. The company has been launching new models quite frequently and after sales service of old models are not been attended to due to lack of spares.Non availability of spares for models of year 2002 not understood. This is resulting in difficulties to the existing customer. The approach of the TVS motor company/dealer is extremely different when it comes to after sales support as compared to selling new products. Requested that the matter may kindly be looked into for not rectifying the defect and providing my bike, in time. An early reply from your side is solicited. Thank you. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved customer support has been notified about the posted complaint. | |
 41 Comments | |
Comments
Tvs Motor Company — bike not working properly
my bike has been serviced two times and both the times i have complaint about its missing problem but no action is taken from service center's side.......even i have left my bike for three days as they asked to do so for problem recovery but i found no improvement.........Tvs Motor Company — non availability of spares and improper behavior of the dealer
dear tvs,i'm mallikarjun from bijapur, mob. No.[protected]
I 'm very sorry to mention to u that since when i 've purchased my apache rtr160 two years back, the stock problem is the only thing that really upsets me a lot. U never get the spares at the rite time, always we 've to wait for min of six days. Above all the dealers is sort of a mad person, he never behaves properly.
tvs has the worst spare parts supply system.
TVS is very poor in bike making im also an owner of a TVS star city bike...every time when i go to service center (G.K.service) patparganj they charg me for 1000 or more than this...every time they damm give the excuse of some parts for the bad riding experience...its not worth for money @ ALL.
Shashank singh
[protected]
Shashank singh
[protected]
TVS Bike - Star City — On the agency selling the product
Dear Sir,I purchased a Bike from Sathya Motors, Tambaram, an year back. Had already phased thru all the free services. Now I wanted to double ensure, if any vital parts ( both internally and externally ) were replaced are removed or not. Am afraid to ride the bike on the High-way these days. If at all the bike is functioning will, it must be only because of the manufacturing accuracy of the company, and not on the way the vehicles are being serviced at the service stations. Things are handled very erratically. What I suggest is, one can go about legitimizing sums paying to the very individual who washes and checks the working condition of the bike. In case I need to approach the service station for any short-coming, all that I need to do is to request the persons at the reception or the “over all in charge” only. No clue, as to who has serviced my vehicle in particular. Nor the in charge is aware as to what degree of job exactly, was carried upon the vehicle.
In the users manual provided to us, there are various parameters mentioned to carry out the service. The number of parameters mentioned, keeps increasing with the number of services. Can any one ensure if all the foresaid parameters are well attended to, on the respective service of the vehicle? Or else, you should be in position to admit that such parameters mentioned in the Manual are mere scripts and not to be enforceable practically.
On taking back the vehicle from the service station, the individual who hands over the vehicle quotes as follows…
“In case of any fault in the working condition of the vehicle do bring back to us”.
What exactly this means. I really don’t understand. If every customer has to come back only after facing some or the other issue with the vehicle, why service to the vehicle has to be carried out, prior in advance. Things like water wash are very well carried out at the un-authorised work shops for meager amount of 50 and 60 Rs. Only because such dealers are authorised ones for sake of insurance etc., we need to seek refuge in them.
I really doubt the integrity and loyalty of the agency towards its customer. Please advice.
And finally, please do not ask the caller from your end to give a rating from 1 to 10, it sounds very funny.
With Warm Regards
K.Anand., [protected]
dear sir,
i am duke romeo (mob:[protected]), i own a 2003 model fiero f2 and recently i had met with an accident .when i made an enquiry to the dealership in kollam, kerala they told me that the spares like front fork outer, fiber parts etc are not available.
i want to know that whether it is true or not.i expect a reply my id is [protected]@gmail.com
i am duke romeo (mob:[protected]), i own a 2003 model fiero f2 and recently i had met with an accident .when i made an enquiry to the dealership in kollam, kerala they told me that the spares like front fork outer, fiber parts etc are not available.
i want to know that whether it is true or not.i expect a reply my id is [protected]@gmail.com
Tvs Motor Company — delay of delivery
we booked for tvs wego in the month of september 28.still we didn't get the vehicle.The dealers are answering that because of its demand we are unable to deliver. whether is it true or not ?Every week when we phoned they are answering within one week we will deliver.Please reply immediately. otherwise we will go for other company. Same problem with me i have TVS Apache 160 which was purchased by me in the m/o March, 11.
Tvs Motor Company — They charge money for service but did nothing
Sir/Mam,I harpreet kaur resident at chandigarh owned TVS scooty streak PB36 Y 0412. I charged Rs350 for service a couple of week back which include mobile change, oil filter change. But today my scooty choked down due to absence of mobile oil and choked oil filter. Mechanic told me that in people in service center did'nt touch the scooty and charged without mean.
Please take an appropriate action against them.
mail me ;- [protected]@yahoo.co.in
Tvs Motor Company — DEALERSHIP COMPLAINT
I bought a tvs xl super at PRABHA MOTORS, ASHOK NAGAR, KODAMBAKKAM at July 2nd 2012. But not received RC BOOK yet 4th Aug 2012. Worst service from delivery itself.Tvs Motor Company — service not private
Today we want to INDIAN TVS showroom,Lodhipara chowk,Pandri,Raipur but they don't wants to provide the service due to not available any parts from showroom which will be required at the time of service and not collect the parts from other showroom and says state forward "you will go to Ranbow showroom,G E Rd" very good , I am very thankful to Indian TVS,Lodhipara chowk for better cooperation or help. This type of service expected from your customers?Tvs Motor Company — silencer
Hi,i want to know the Actual Price of TVS Flame 125 CC Silencer Cost
Please call me on [protected].
Tvs Motor Company — engine problem
dear sir last year i buy tvs star city but when i purchase after that time problem are continue not solved 1 over flow 2 average 3 noise 4 vibration and other small problem i hop u help me for that.mangesh
[protected]
Tvs Motor Company — dealer service was poor maintenant to after sales,
sir,I am in pondicherry last year i bot one apache bicke in ur dealer M/S PLA, so kind of i request, that dlr was unsatisfied for service maintanace to my knowledge.pls help me further proceed to aganist that dealer.
thanking you,
Tvs Motor Company — TVS - STREAK TWO WHEELER - WORST
I bought just two years before and i supposed change 1.Battery - Rs 2000/- 2.Two times accident because front break systems ( I have been using TVS excel without accident 12 year ) 3.Today i faced failure of starting coil Rs 1400/- 4.So some improvements is required.Tvs Motor Company — Purchase of TVS Jupiter
Dear Sir; I wish to purchase TVS Jupiter as early as possible but non of the dealers is agree to sell it without accessories.Is It necessary to purchase accessories? If not then let me know the dealers name from where I may purchase it Thanks. Regards M.P.Bhargava Bhopal M.P. [protected] Sri sai TVs rcpuram service centre is not servicing my Scott pep though I have given for two times I have faced the same problem they are very reckless in servicing as well as in taking the complaint regarding the service.
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+91 44 2827 2233 [Regd. Office]
Jayalakshmi Estates 5, Floor 8, Haddows Road, Chennai, Tamil Nadu, India - 600006
Dear Friends and ALL,
I Advice you not to purchase any TVS Bikes if you bought dont take it to service at SATHYA MOTORS, Chrompet.
They have very Poor Customer service and Bike Service. They are Good only is Stealing our spares.
Beware of your battery, and other spares. I saw more than three customers are complainting about their Batteries in Sathya motors.
For me my bike was only 1yr old i replaced my disk pad for my flame spending more than 400rs. now Totally by disk was gone.
now no disk brake is in working my bike.
In another TVS service center For my sis scooty, i said a problem in engine in 2nd Free service itself. they serviced poor and took her scooty pep again after a month a they get 3rd Free service coupon from her to reservice and the repeted the same after a month and also got her 4th Free service coupon after all Free service the problem presist and when we took the scooty pep back to them they inspect the bike and said engine was damaged and they ask for a huge amount to fix more than 3000 when the bike in only 8 months old. even after servicing by paying 3000 the problem repeated again after a couple of month and when we asked they asked us to replace the engine with cost halfth of the price of the bike and they refused to claim the warranty for engine. so we take the scooty pep to a loacl mechanic in our locality he fixed the scooty for just 800rs.
You can find their mistakes by taking your bike to any other service center but not at there. TVS Service centers never accept their mistakes and fix those.