Ubislate 7+ (Aakash Tablet) — Very very irresponsible company

jayanta_pal

Address:

Howrah, West Bengal

I see several hundred complains against this company while trying to vent my anger on this issue. The company keeps saying they cannot handle huge calls, but the people who are in the call center dose not have the minimal courtesy. They simply cut off the line while I was trying to ask the reason for the delay.

If the company does not have enough resource, why would they ask for the money to be sent beforehand. How do they get time to withdraw the cheques when they don't have time to even send a mail on a delivery? Why is the website so numb about expected deliveries?

As far as my case:
- December 3, 2011: Pre-booked the UBISlate 7+
- March 14, 2012: Sent a followup request for teh status
- March 25, 2012: Received a mail to pay the amount (mail extract: please mail a Cheque/Demand Draft for Rs.2999/-,
payable to Datawind Innovations Pvt.Ltd. You can have a prioritized delivery of your Ubislate7+ in April!)
- Wow! I was glad they responded in 10 days! well read on
- April 03, 2012: Requested for a status again
- April 12 2012: Cheque was cleared from my bank account
- April 16, 2012: Got a response to provide cheque details
- April 19, 2012: Sent the cheque details

- After this repeated mails on various dates: But alas no response, because they are very busy picking up other's cheque and depositing them.

- May 09, 2012: Called the[protected] number to be greeted by a very bad behaving support person. He says I will only get the product in July (if they fell). While I was explaining the email about delivery in April, he simply cut the phone line.

I have no idea if this forum helps, but please count this complain against the company. They should learn a lessen that no other company should be allowed to do this with the consumers.

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Comments

ik7.in

from Chennai, Tamil Nadu

UBISLATE 7+ (AAKASH TABLET) — Delivery is never done even after payment

I have sent my payment to DATAWIND team nearly 3 months back and till now they did not deliver my tablet .And it is supposed to be delivered to me atleast by March 15th but now its already May 8th

ggggpppp

from Bengaluru, Karnataka

Most Irresponsible.A kind of fraud.

Datawind Innovations Customer Care

from Mankapur, Uttar Pradesh

Verified Support

Dear Sir,

Kindly send an email with your payment details at [protected]@datawind.com

Regards,
Datawind Support Team

jayanta_pal

Now that it is November, 2012, did you have any more dates for me please?
Listing your previous communications about the same:

Wednesday, August 29, 2012 9:24 AM
We sincerely apologize for the delay in the delivery of your order. The deliveries have been started to the prepaid customers on first come first served basis. We will try to deliver your device as soon as possible.

Thursday, August 23, 2012 2:27 PM
We understand that the device deliveries got delayed due to certain unforeseen reasons. But Ubislate7+ has been launched and deliveries have been started as well. Your order is in process. you will get your delivery of device in October. Kindly bear with us for some more time.

Thursday, August 23, 2012 9:37 AM
We understand that the device deliveries got delayed due to certain unforeseen reasons. But Ubislate7+ has been launched and deliveries have been started as well. Your order is in process. you will get your delivery of device in september. Kindly bear with us for some more time.

Saturday, August 11, 2012 11:03 AM < ****** Address reconfirmed immediately
We sincerely apologize for the delay in the delivery of your order. Your order is already in process. You will surely get your device in August. kindly re-confirm your current address, where you want the device to be delivered.

Monday, May 14, 2012 4:16 PM
This is to acknowledge that we have received your Cheque/Demand Draft number 494990 of Rs2, 999 of SBI BANK . Thank you for your payment. Your order is in process, You will get the delivery of your device within 15th May to 31st May

Sunday, March 25, 2012 11:56 PM < ****** Check date 28th March, sent on same day
An offer exclusively for you if you decide to make the payment in advance:
- You can have a prioritized delivery of your Ubislate7+ in April!
- Free shipping! Normal shipping charges Rs.199/- (for India only) will be waived off!

kalpeshbhai a patel