[Resolved]  Unilet / LG Side By Side Fridge — LG Side by Side Fridge GC-B217BPJV Delivery

Address: Bangalore, Karnataka

I ordered a LG side by side fridge GC-B217BPJV on 22-may in the Unilet showroom in HRBR layout. The sales guy Abdul was good at his job convinced me and I ordered the fridge. he told about a 0% finance option and I signed for it and paid around 20000Rs and rest to be paid in 8 installments. I had already told the sales guy that I need the fridge by 27-May at any cost as I need to go out of station, Abdul and his manager Aiyaz told they will be getting the fridge on 29th, i double confirmed with them. I checked with the store every alternate day just to make sure thye are on track and will be delivering on 29th.Every call they were positive that they will deliver..suddenly 29th sunday morning they called me and told it will be delayed by another week..I deceided to cancel the order and asked the store to reverse the credit card charges..they told it is not possible to do credit card reversal..I spoke to the bank who has issued my credit card and they told it is very much possible to do a card reversal..So I asked them to pay me in cash even though I need to deposit the money in my account ..the one who was in the counter told that manager will come in 5mins and will give me cash as he is not authorized to give cash.So I visited again after sometime..they reversed the whole topic and told they wont pay cash and it will be only by cheque and that too they will issue only tomorrow noon as it is sunday today.
I asked for their sales head and got a number of Mr Mazhaz ([protected]), before I called the store manager called him and told him to tell that he is not at home.When I called Aiyaz was talking to someone and I got a call waiting, the person on the other end told he has gone out leaving the phone at home..What a lie..UNILET will be soon putting TOLET boards if their service is like above..
The promises and assurances they make before taking money vanishes once they get their money ...cheats..I wouldnt go again to any of the unilet stores..
I would have been happy if the store is upright and tell it is going to take x number of days instead of lying to its customers.
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Aug 13, 2020
Complaint marked as Resolved 
 
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    Unilet / LG Side By Side Fridge
    HRBR Layout
    Karnataka
    India
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