Uninor — Unauthorised deduction from available balance

In response to the offer o[censored]NINOR for having all India 100 SMS free per day for 30 days the prescribed Command (*222*7*27#) was typed by me (Arun Kanti Basu) in Mobile No [protected] at 6.01 AM on 20.05.2011. First time it was displayed as "Transaction not allowed". On 2nd attempt, it was displayed as "Failed". On third attempt screen showed "Your A/c has been successfully recharged". But, instead of debiting Rs. 27/- (chargeable amount) an amount of Rs. 54/- was debited.On immediate taken up the matter with Customer care double debit was confirmed, but, for having details I was requested to contact with them at night on same date. On contacting on 20.05.2011 at about 10.45 PM, again I was told to contact on next day at about 7.30 AM.On contacting on 21.05.2011one attending Madam told that my complaint had been noted and Rs. 27/- would be refunded after 48 hours, if found correct.On contacting on 23.05.2011 at about 10.05 PM Shri Debasis Pal, the attending Official, has informed that no complaint was registered on 21.05.2011 and no question of refund arises. My repeated request for providing the address of the Grievance Cell of the Company has been vehemently denied, but a Telephone No of Nodal Officer has been provided.My request for registering complaint has been refused.

Uninor (W.B.) — Uninor fully frod and cheeter

I have an MNP uninor number that is [protected]. But when i recharge by 197 RC then getting 2000 min. Uninor to uninor free min. and 700 min. Uninor to Others. But whenever my uninor to others balance nil on that time i have 100 Rs in my main accont balance but I am unable to call others network, getting Response U have insuffciant balance in ur account your balance is 75.29 from 18.05.11. last on 25.05.11 i was talk to helpline NODLE OFFICER GIVE ME REPLY U CAN GO TO PORTING WITH ANOTHER NETWORK. COZ WE ARE UNABLE TO SORT OUT IT

30rs from my amount was deducted automatically for bhakti raas i made a complaint and they promised to deactivate it after a few hours but they did not do so and not even picking up my calls

My Name: Venkateswara Rao P

My Complaint Against: Uninor (mobile service provider)

Contact of Complaint Against: Uninor


My Complaint Description:

On the date of[protected].10 pm and[protected] at 01.35 am, I received an sms from uninor that "Music Unlimited"service has been activated in my mobile no.[protected] and deducted 15/- in each time without my knowledge.

Sir, this is clear cheating & fraud from uninor as they cheat their customers by deducting the balance, by activating any service, which the customer has not asked for.

Kindly look into the matter & my rs. 30 balance be returned to me.

My Complaint Description:

On the date of[protected] and[protected] [protected] I received an sms from uninor that "bhakti rass"service has been activated in my mobile no.[protected] and deducted 2,1,15/- in each time without my knowledge.

Sir, this is clear cheating & fraud from uninor as they cheat their customers by deducting the balance, by activating any service, which the customer has not asked for.

Kindly look into the matter & my rs.20 balance be returned to me.

Hi,
Its sumit, yesterday Rs-40/- deducted from my main account balance.according to them, I am activated a service o[censored]nlimited songs download.but I didn't receive any call or any sms from them to activate the service.It activated suddenly without any reason.and they don't use to give any answer for it, and ask me for call later several times...plz help..

[protected]

Your attitude towards your customer complaints are very arrogant and irresponsible. I had recharged my cell no.[protected] for 150/-. I suddenly found that 90/- was deducted from my prepaid balance. On complaining to your customer care they did not bother to respond to my queries and gave vague replies. Thereafter I have stopped using Uninor. Is this the customer care you provide, with a don't care attitude? I can easily go to consumer form and claim for damages.

Hi,

Same thing happened to me as well. I sent mail to nodalofficer.[protected]@uninor.in. But no response. One of worst service these uninor guys providing. I'm planning to change the service provider and will ask and force all my friends to come out these guys service.

Hari

Sim not activated.

i have taken uninor sim 4 days back. the sellar said it will activate next day. 4 days have passed but the sim is not activated. mobile no. [protected]. kindly check this immediately.