[Resolved]  Uninor — WITHOUT CAUSE BALANCE CUTTING

Address:

Rohtas, Bihar

Dear Sir,

My name is Rakesh Tiwari and my mobile no is [protected].
I received one message on my mobile:-
We have received your request and my tunes service will be activated within a maximum period of 5 hrs.
Time:-03:32PM, Date:-01.09.2011.
But, no any process by me for hello tune.
after some time i received one more message:-
Dear Subscriber you have successfully activated my tune service at Rs. 20.0. Your my tune Subscription in valid for next 15 days.
Time:-03:32PM, Date:-01.09.2011.
after some time i received one more message:-
Hello My tune service has been deactivated on your Uninor Mobile phone [protected]. To activate again send ACT MT to 52211. Thank you.
Time:-03:32PM, Date:-01.09.2011.

Then I saw SMS and I checked balance of my mobile.My previous balance was 24.87. But, Rs. 20.0 cut and my balance was 4.87.

These regarding I have many times called to Customer Care. But, Customer Care executive spoke to me that your balance is not refund.

All activity done by service provider.

Sir, Please help me.

With regards,

Rakesh Tiwari

Permanent Address:-
Village & Po-Sheopur
District-Rohtas
Bihar-802204

Present Address:-
Rakesh Tiwari
IVRCL Ltd.
2nd floor, 8-B
S.K.Puri, Sahadeo Mahto Marg,
Boring Road, Patna-800001