[Resolved]  United Colors Of Benetton — Faulty Exchange Policy

Day before yesterday (8/2/2015) I purchased a jacket for my wife from Benetton (DB CITY MALL BHOPAL). The price of the jacket was Rs.3999 but I got 50% discount so I paid Rs 2100. But on the same day my wife told me that she want the another jacket not this one. The other jacket was of Rs 5999 it means after discount it was almost Rs 3150. Same day I called them and the store manage Mr. Musa told me companies policy that they can not exchange it but if you really want to exchange then you have to pay extra Rs 1000, it means I have to pay Rs 4150 for the other jacket.
If there is no policy of exchange then why he is asking for Rs 1000 more.

United colours of benetton — Faulty Exchange Policy

I had purchased a trouser from the Phexox Mill Store in Mumbai during the sale period. On the next day itself the Store Manager - An arrogant character, refused to exchange citing the company policy, which is incidently correct as confirmed by the Office of the Managing Director of the Company.

My objective is to forewarn people from buying Benetton as the company surely sells substandard seconds material in sale which they are too glad to get rid off and dont want it back.

They need to learn from other brands if they even remotely think that they are competing with the other international brands. Even the neighbourhood shops are more customer friendly and understand customer retention.

Being rude to customers must be high on the list for training of it's employees. I too purchased an item and wanted to exchange it the very next day as it the material stretched out of shape. The policy on the receipt stated returns within 14 day in original condition which it was, however I was advised by the arragant clerk "No returns". Funny how they are all smiles when taking your money. Further, there is no place to file official complaints. How do they stay in business. They have certainly lost mine!

I had the same experience today. Yestday I purchased an item for a present, which was not the wished one, so today I tried to return it at Benetton's shop in The Mall in Sofia, Bulgaria, but the flat answer was "No returns". Why on earth Benetton has such a wrong policy against the receipt stated returns? May I have an answer by the Company's officials?

I had faced the same faulty excghange policy of Beneton.
My son purchase a t shirt frommumbai on 25th april 2011 for rs 699.I went today to get it exchange due to size from gurgaon MGF mall showroom. They refused to oblize me to pay extra money for the same product and guided me to visit Beneton Outlet in sector 14 Gurgaon showroom. They agrred to exchange the same at 30% discount price.It all prove that the company is cheating their customer firstly with the price and secondly at the time of exchange of the products.
Detail of invoice no 422-4807 dt 25/04/2011 for Rs. 699/ from Andhari w MUMBAI

pawan Suji
Rohini Delhi
[protected]

I just made the mistake of buying a present for someone from Benetton Oxford Circus London...I was told at the register I have 14 days to return it...the knit had pulls in it and when I took it back to the store, the manager stood there and said I am viewing the CCTV footage now of when you bought the knit and you were told it could not be returned ...I explained to her that it is faulty and she called the store security to stand near me like I was some criminal...I won't be shopping at Benetton again, it just proves they have no faith in their product...

Benetton T Shirts — Colour Spread all over T shirt

I Bought Benetton T shirt on 21 July 2012 and I washed it for first time and color of T shirt spread all over. So I need refund for it.

Hello: Last week (28/jun/13) I received a gift shirt from a relative. The shirt was bought at United Colors of Benetton in Pradera Concepción Mall, Guatemala city. I didn´t like the color of the shirt so I tried to exchange it just for another color. Apparently it was an on sale shirt. They simply refused. I asked them what would have happened if the shirt would have not fit and they answered that they would have also refused to exchange the product.

They even cut the tag to have a "reason" to refuse exchanging their products.

Great "policy" if you want to keep the money without serving your final costumer.

Pablo Alonzo
[protected]@gmail.com

My friend gifted me UCB shirt worth 2500 which costed 1575 after discount.
Unfortunately, I had to exchange the size, which was not available at UCB outlet.
I choose another article costing 3300 with discounted price of 1800 .
While manager at UCB asked me to pay[protected] = 725 which costs me 1575 +725 =2300 for the article of 1800 .
Manager suggested me buy the article of 1800 separate and exchange some other product with same MRP for your existing product.
So UCB wants to increase sales in this way ...
This is actually cheating with customers offering fraud exchange policy which actually is making innocent customers fool.
1 out of 100 customers are completely aware about this policy which is actually companies strategy to make people fool for increasing their sales.
It is serious concern and should be looked into immediately .else we might opt out of buying UCB products.

Raman
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