United Colors Of Benetton Complaints & Reviews

I had buy shoe o[censored]nited Colors of Benetton from the store shoe tree amritsar on 18th Jan 15. After an week shoe colour got fade so I went to the store and talk to the store staff . First day staff told me that manager is not at the store so please come tomorrow . Next day I went to the store and manger told me that we cant replace your shoe because its got fade by getting wet in rain after request he told me to leave shoe at the store and told me to come after two days in the meanwhile he will talk to the company . After two days I went to his store still he was not at the store and his staff refuse to take any decision in the absence of him . I told them that's my third visit to your store so please contact your manger or gave me his number after an argument with the staff they dialed his number and talk to him . I talked to him the phone he refuses to exchange the shoe and told me that its not in the store policy that they wont return shoe in sale . I told him ok so do one thing if you are right so please give this in written or show me where its written . He refuses to do that and told me do wt I can do . So I request you to please take action against this store and manager, because they are selling your brand and representing to people as sales person of your brand and not harassing the consumer and spoiling your brand name . At last I request you to please resolve this issue asap.

i bought two sweaters and it stared peeling off in just one wear and when i went to complaint about it i talked to store manger about the same first a fall he was very rude when i showed him the products he said its not his mistake and he was not having solution for that. I said him that are you trying to say that we should not buy benetton products he said maam thats completly your wish but this products will remain like this only. that was very rude on his part and this leads to a regular customer of yours unsatisfied. I am sure you see to the matter as soon as possible and get my things replaced the store name is united colours of Benetton Amritsar at trillium mall amritsar. hopeing to get a soon reply. my contact details Name Varun Batra Ph no. [protected]

I wish to lodge a complaint with you in respect of a coat which I purchased at your
Stephen's Green store (Dublin) on the evening of January 9th last.


I paid €99 (sale price) for a camel coat for which I used my credit card to purchase. Upon returning home,
I re-tried on the coat and my boyfriend noticed that the stitching is
misaligned on one side of the coat resulting in the coat being very ill-fitted.
This is a defect with the coat and the true size 6 (as advertised) is not
representative of this garment. Disappointingly, I had not spotted this defect
upon purchase of the coat as admittedly it is a beautiful coat.


Upon return to the store on January 17th last, I produced my receipt as proof of purchase
and met with an assistant who informed me that you do not refund items due to
change of mind. I explained that what she was saying was incorrect and that in
my view, the item was faulty as it does not represent a size 6 and does not fit
me properly. We were interrupted by the store manager who again used the same
terminology in denying me my right to a refund, ie: that they did not refund an
item whereby a person changes their mind. The assistant was pleasant in her
dealings. However, the manager was rude and continued to press me about trying
it on and not being entitled to a refund. Her tone was very confrontational and
at one point she apologised in a very flippant, unhelpful manner. I told her
that she was not sorry due to the manner in which she conducted herself and
that I would hold onto the coat and seek my refund through an alternative
avenue. At no time did I say I "changed my mind" yet this was being
pushed upon me by the manager as Benetton's ground for not furnishing a refund.
I was shown a consumer rights card at the till and I then presented my
Barrister identification as the situation was wholly unacceptable. I am
familiar with the consumer legislation and never once have I had to engage is
this type of discussion with a retailer. The manner in which I was dealt with was a poor reflection of the store.


I note that there is no facility evident online as to how to lodge a complaint. No offer
was put forward by the manager as to how I could escalate matters in an attempt
to resolve them. I am willing to return the coat but your store manager was
intent on not engaging in such discussions. Therefore, I have had to retain the
coat. As a comparative, I recently exchanged a dress at Topshop on Stephen’s
Green and had zero issue with doing so. I would be slow to ever make further
purchases at Benetton.


My sales receipt is valid for 14 days which reflects your policy for refund / exchange.
On that basis, I have until January 23rd to receive a refund or
exchange. I would like a full refund of the item by your store and I expect a
swift reply to this email in order to facilitate a speedy rectification of matters.
Alternatively, I will have no option but to pursue a chargeback via my Visa
card company for a refund of the coat. I sent a letter to [protected]@benetton.com which is not working as the ermail was returned.

Hi
I purchased a coat in Islington and ten minutes later decided it wasn't what I wanted and returned the item. I was informed that I could not get a refund and had to have a credit note instead. I asked for my money back and to my dismay I was told that I couldn't have it back even though I only purchased the item ten minutes before.
I reluctantly accepted the credit note as I wasn't given any other choice, ev. I went to the store in Oxford Street and took some items to the til to purchase with the credit note and I was told that I could not use the note in this store and could only spend it in the store that I originally purchased the item in. This was a real inconvenience as I don't live near to the Islington store and I wasn't planning on purchasing anything else from the store. A friend of mine was going to use the credit note in Oxford Street and we couldn't even do that.
This has really put me off - I have never shopped in Benetton before and I will certainly not be shopping there again. My legal rights are such that I am entitled to a full refund. Please contact me to process this refund as a matter o[censored]rgency.
Kind regards
Nouritsa

I purchased a jeans on sunday 4th january from benetton DLF promenade Vasant Kunj, But unfortunately i didnt have my credit card pin, so i asked the cashier to hold my jeans for next day.He told me the price after giving discount of 40 %.The next day my brother visit the store and they deliver the jeans to him but change the discount to 30%.Later when my brother told me about the bill i was furious with them as they cheat me on the price.Now i just want you to refund my money or provide me credit note of my amount as i cant pay 500rs more for the same thing if i am purchasing it next day .I am really disappointed with the way the manage their customer relations as they simply say that nothing can be possible now and you have to bear with it.I need you to hear the customer or i have to go to customer forum for the same.

I have purchase woolen sweater from my nearest benetton showroom in bikaner .I hardly wear this sweater for 3 days and it start piling and getting longer than actual size .I have resend my sweater to showroom for replacement but they haven`t call me for help .

I am a customer of your products. But i am dissatisfied today because:- 1) Today i got message from UCB that get flat 40% off only on 3rd and 4th jan. 2) But when i got there at UCB store located in abohar (pincode- 152116 punjab) they said the less is not applicable at their store. 3) I always buy from abohar(152116) store so there is no doubt i got message from another city.. 4) Even your company person says less is different on different items, then what is the meaning of flat 40% less. This is like fraud to me. 5) So i bought clothes from Numero Uno today because of this less policy of yours. 6) I am a concerned citizen so thats why i am telling you this. I thought they are giving less when even company has announced it 40% flat. Please consider this and reply to me. My name is Prince Garg. My contact number is[protected]. Thanks.

I purchased one of the product as winter sweater from united colour of Benetton store at my nearest place in middle of the February.I paid Rs.1800 I used only 2 times as usual washed two times.now this time I am getting some defective in this prodouct as bubble n loosness.its looks like shabby.even I have already visited to nearest ucb store in my excusing address.they told me it has been completed 10 months we don't allow to change this product even I purchased this item in feb 2014 n filled complaint in middle of december.store told me ucb tag is 2013 so its our policy that we cant change but I introduced to them that I took this item in 2014 even u keep old stock in Ur store someone visit in your place and choose same old product you wont stop to him/her.there were no question n kept silence while I point out their policy.now I am trying to justify my stand against ucb.

Dear Sir, With reference to the above mentioned subject i would like to inform you that i have purchased one T-shirt from your Gandhidham Kutch ( Pin 370201 ) Gujarat showroom. on[protected] with invoice No, Slip No. 144 product Code 14P3049J3004T25F With MRP 1799.00. After one wash the T shirt become longer then its original size we have complained to your showroom but they not given us any satisfaction reply they says that we are not responsible for the same & give that T shirt back to me. Sir, i would like ask you that if a customer spend this much money for one T shirt & getting this type of reply from your showroom, Sir, i & my many friends are regular customer of your showroom this is also know your manager at Gandhidham. i personally request you that please look in to the matter & give us another T shirt against this T shirt. Awaiting for your positive reply Regards Rakesh & Manoj Tanna Cell No. [protected] [protected]

It was really a pathetic experience with Ucb this time which I never forget, since I have done shopping of Rs 6127 from saharaganj mall shop no. 111 first floor Lucknow.at that time I was told that I will be given a duffle bag but nothing happened, from that time onwards I went there for almost 8-9 times. Then finally I lost every hope.few days back I again visited that store but it has been shifted from there. I just want to know if you people can't fullfill your commitment UCB should not promise that. This has troubled me a lot I use to work in hardoi and whenever I get time to spend with my family I come to lucknow and in the meantime the courtesy o[censored]CB staff keep on troubling me. I want immediate response from you guys because I have already waited so long.. Thanx & Rgrds, Suhail zaidi Mob [protected] Mail [protected]@gmail.com

I purchased a large size black full sleaves tshirt from UCB Ahmedabad store of 2500rs 1 month ago.I tried it in store and was perfectly fit on me.But after just wearing for the 1st time, its size was getting bigger and bigger from the 1st day itself.I have not washed that tshirt also and it was fresh from the store i was wearing.I went to the store and returned that t shirt and submitted the complaint regarding this.Even they compared my large tshirt with the same Xl size t shirt and my large tshirt was bigger than it.They told me to wait for 15 days as they were going to send that product to quality check department.After 20 days i visited the store to enquire about my t shirt as i have not received any response from the store.And they told me that the complaint department has rejected my complain and gave me a reason of ironing for its size problem.How can i iron the fresh tshirt and also by ironing its not going to be of that earlier size.I didn't accepted the tshirt and thought of submitting the online complain. So please do needful in this case and do response me as soon as poosible.Hope for your instant reply

dear sir, now a days we are not able to get 40 size jeans in the stores. it is difficult many of my friends do tell the same thing. now are moving to us polo since dewalli. please tell us whether we will get 40 size jeans. we tried in chennai, bangalore and in coimbatore they are telling that we will not get the size hereafter. kindly tell us the details. thank u ashvika

Hi, I am writing to express my concerns about a recent incident I experienced at your Nagpur store. I would like to bring to your attention the fact that I received extremely poor customer service during my last shopping trip at your store, which took place on Novem 23, 2014 While shopping, I asked an for assistance getting a Exchange of product which was purchased from Kolkata store, it was not fitting to my son I simply asked for exchange, store Manager Refused me for Exchange B’coz franchise owner said Not to exchange the product which we don’t have in our store, due to that he not given Exchange, Franchise- FM enterprise (Owner –Naushad Ibrahim), This type of Term & condition I have heard first time. I have read through all the details for exchange within the accompanying instruction, In Kolkata store they said you can do Exchange at any store but this was very bad experience, I was not accepting this form such a big international brand. I have been very loyal customer of your brand and have been not satisfied and not happy with my purchase I made with you. This is the first time something like this has happened with one of your store. Looking forward to an immediate action on this matter has simply you are losing customer because of this behavior at store. Would be happy to speak with someone responsible. Thanks & regards Niharika Sawlani Nagpur- Ph-[protected]

I purchased products worth 6000 rs from noida store in gip and they promised me to give my duffle bag in a week its been almost 40 days . I have not received it till now and every time i go and ask about it they extend the date and say that they will call me when it will come. So its request from my side as i have been a regular customer o[censored]cb to give my duffle bag asap. thank u.

Dear Benneton, I bought a pair of shoes from your store, and now the shoes are just damaged and aren't in a condition to be wore again. Please consider my complaint and get the pair of shoes exchanged. My name is Vipul. Email : [protected]@gmail.com

Hi Team, I have brought one shirt from one of store in Delhi 3 months ago and I wore trice or maximum 4 and 5times. Now shirt got shrink and found bubbling on the shirt. I would say this is a very pathetic brand ever I have worn. I will never suggest to anyone to buy any things from your brand and will file a case against you guys. Earlier I was unable to raise a complaint against this shirt to your store in India now I am available in India for next days if you can do something’s for me then please call me on this Indian no.-[protected] Please refer the snaps of shirt with Item code. Regards Chandan

this is to bring to your notice that i recently bought a shirt from the UCB showroom, sector -17, chandigarh and i am very disappointed with the quality . the shirt is from the "STILE BENETTON" collection ( color :901, theme : E25, MEN/ LIGHT WINTER). that was the last piece in the showroom in that particular colour in fresh arrivals. i have worn the shirt just once and the cloth is getting worn out from the back . i have not even washed the shirt . i am attaching few pictures along with this complaint so that you understand my problem better. i request you to take my complaint into consideration and solve my problem as soon as possible. thank you!

Dear sir, This is to inform you that I bought a trouser from united colors of benetton around 20 days back .Sir united colors of benetton Being a reputed global garment company I trusted The brand and bought this trouser, sir just after the first wash the material of trouser lost its color And shine Which is unexpected from an international brand, and when I contacted for replacement of the same they refused As i dont Have the bill with me, Although i am very sure that they have The mechanism to check the Purchase details through the batch code the Product is having Sir you are requested to take adequate step For The same so that we consumers get value for money Regards, Tanmoy bose [protected]

hi, i am Dr. Ankit R Makwana i bought a plain white shirt from UCB in infiniti mall but after few washes it got shrinked by few inches n now it doesnt fit me i had given my shirt for exchange on 23rd september 2014 but no positive reply as of now from your store in infiniti malad. i need the shirt exchanged asap or a cash refund or credit note or else i would lodge a serious complaint in consumer court for so much delay in reply and also wasting my hard earned money on the shrinked shirt which doesnt even fit me now.

Hi, My name is Nidhi Sachdeva, I bought one sleevless yellow color sweater from UCB showroom in Total mall, Madiwala Bangalore. Its been only 2 times I wore that sweater and didnt wash it yet and I can see big bubbles came on it. I am very disappointed with the product. Please advice what to do. My email id is [protected]@gmail.com. Please send me mail to clarify this.