[Resolved] UniverCell — poor service | |||
Two weeks back I went to univercell showroom, perambalur. My mobile (I got in d same place) not working for it drowned in water. They asked us to come after 3 days and said they will give us a call before starting with d repair process. We didn’t get any cal from them, so we called them back. They said they will call us in an hour. Next day, we called them again and they said they have sent d mobile to Chennai (which they din actually).y din they inform us before proceeding as said earlier. They said they will get back to us. As no call came, we went straight n d reception we received from them is really bad. They told that they r not supposed to take water cases. In that case we never compelled them to take. We just asked whether they can do it. Also, a guy was very rude n he asked us "if we were not calling u, u should have called". Den they said mobile is in Delhi. Very bad treatment we received. So finally, we were asked to come after 5 days. When we went they got d receipt from us they tea red d receipt in front o[censored]s, gave us d mobile and threw d 100 bucks they got as advance from us. They were making comments and laughing at us. Is that d way they should behave to customers (we r frequent in fact. they cant discuss their faults with customers presence. I just decided not to make any further purchases. I seriously need a valid reply from them. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 11 Comments | |||
Comments
pissed off...
Yeah poor service and its utter waste to buy mobile from that shop
people should made a complaint on such cases.. we are paying our money to get mobile, its their duty to fulfil our needs as mentioned by them. so pls dont trry to cheat people and try to be honest as much as possible.
priyaram ram.
to: [protected]@univercell.in,
[protected]@univercell.in
date: Tue, May 8, 2012 at 8:17 PM
subject: Nokia - C2-00
mailed-by: gmail.com
Dear Sirs,
I have Purchased a NOKIA C2-00 From your Univercell Show Room in Kumbakonam & the Invoice No is P/KUM-3110 dated 24/10/2011.
Now my Phone Display is Not working. When we asked the Support from your Univercell Staff, they are Treating us so badly & simply they are saying go to hell. if you want to repair your Mobile go to Nokia care or give it some where else. we don't care.
After given the Mobile in your Showroom on 02.05.12 (Service Request Number - 5190) now they are Claiming an Amount of RS 350/ It's too high & it is to be Repaired under Warranty only.
Regarding the same Matter, when we Enquired in Poorvika they are saying it can be done in Warranty only. we are really surprised why your Staff's are Charging the Amount of Rs 350/.
If this is going to continue with other Customers It will definitely going to spoil your reputation in the Market.
Kindly look in to this matter, as this is very urgent.
Regards,
________________________________________________________________________________...⇄
to: "M.D - Corp Sales - TN(Alwarpet)" <[protected]@univercell.in>,
[protected]@univercell.in,
[protected]@univercell.in,
tn.[protected]@univercell.in,
[protected]@univercell.in
date: Tue, May 15, 2012 at 9:09 AM
subject: Re: Nokia - C2-00
mailed-by: gmail.com.
In spite of Sending so many Mails, you all doesn't have the Courtesy to call back us. It is absolutely ridiculous behavior from your side.
From this, we will never step in to any Univercell Mobile Shop & we will recommend our Friends also not to buy any Mobiles from Univercell.
Good Keep it up.
to: [protected]@univercell.in,
[protected]@univercell.in
date: Tue, May 8, 2012 at 8:17 PM
subject: Nokia - C2-00
mailed-by: gmail.com
Dear Sirs,
I have Purchased a NOKIA C2-00 From your Univercell Show Room in Kumbakonam & the Invoice No is P/KUM-3110 dated 24/10/2011.
Now my Phone Display is Not working. When we asked the Support from your Univercell Staff, they are Treating us so badly & simply they are saying go to hell. if you want to repair your Mobile go to Nokia care or give it some where else. we don't care.
After given the Mobile in your Showroom on 02.05.12 (Service Request Number - 5190) now they are Claiming an Amount of RS 350/ It's too high & it is to be Repaired under Warranty only.
Regarding the same Matter, when we Enquired in Poorvika they are saying it can be done in Warranty only. we are really surprised why your Staff's are Charging the Amount of Rs 350/.
If this is going to continue with other Customers It will definitely going to spoil your reputation in the Market.
Kindly look in to this matter, as this is very urgent.
Regards,
________________________________________________________________________________...⇄
to: "M.D - Corp Sales - TN(Alwarpet)" <[protected]@univercell.in>,
[protected]@univercell.in,
[protected]@univercell.in,
tn.[protected]@univercell.in,
[protected]@univercell.in
date: Tue, May 15, 2012 at 9:09 AM
subject: Re: Nokia - C2-00
mailed-by: gmail.com.
In spite of Sending so many Mails, you all doesn't have the Courtesy to call back us. It is absolutely ridiculous behavior from your side.
From this, we will never step in to any Univercell Mobile Shop & we will recommend our Friends also not to buy any Mobiles from Univercell.
Good Keep it up.
Dear sir,
i am velmurugan working from travel access. i brought one mobile from univercell show room on 02/5/2012. but unfortunately my mobile was not good. having always complaint. i am going to inform the concern show room regarding the problem. they have taken mobile from me for servicing. they given service request form on 31/7/2012. R.F.N. 18475. (PALAVAKKAM BRANCH). they given promise to give the mobile after 7 working days. but still they are not given the mobile. i have contact several time but they are not giving proper response.
MOBILE MODEL : MOTOROLA XT 311
IMEI NO : [protected]
INVOICE NO : P.ECR/705
Regards
Velmurugan
i am velmurugan working from travel access. i brought one mobile from univercell show room on 02/5/2012. but unfortunately my mobile was not good. having always complaint. i am going to inform the concern show room regarding the problem. they have taken mobile from me for servicing. they given service request form on 31/7/2012. R.F.N. 18475. (PALAVAKKAM BRANCH). they given promise to give the mobile after 7 working days. but still they are not given the mobile. i have contact several time but they are not giving proper response.
MOBILE MODEL : MOTOROLA XT 311
IMEI NO : [protected]
INVOICE NO : P.ECR/705
Regards
Velmurugan
This Below Issue are facing problem in Univercell near Jalahalli Cross
1.No Customer Stastification in picking the call or no response Univercell Jalahalli person are Ramya, Shankar & Kiran
2.After taking the Mobile on 26/06/2012
3.First i was looking for HTC one X due to non avaliablity of white colour Ms Ramya has suggested both are same you can buy the HTC Sensation XL but while buying the mobile Ms Ramya has told inbuilt is 16gb Expandle upto 32gb
4.After buying the mobile i have asked only the pouch for mobile they have told within one week i will arrange it Mr Shankar
5.Till date i have not recived the pouch almost 20 times i visited the Univercell but no response thru phone call or showroom at last Mr Kiran has told on last week the pouch is not avaliable in HTC store only So Mr Kiran has told I will arrange the Similar Pouch But whenever i make a call Mr Shankar he cant able to recieve and ans for almost 50 times first dissappoinment and it has created bad impression on Univercell
6.Due to I am Travelling out of Station i cant able to check the mobile properly on last week i was went to buy the 32gb Sd Card i was surprised that it has not having expandable memory option only
7.I have went to Univercell for discuss this Issue But i will thank you for lifting the phone call for Mr Kiran but they cant able to meet me in there Store always busy from last 3days
8.IF I HAVE PURCHASED IT FOR 15000/- I WILL NEVER GO FOR SUCH TYPE OF E-MAIL BECAUSE I HAVE INVESTED FOR THIS MOBILE IS 34000/- THAT WAY LITTLE WORRY ABOUT IT
SO THIS ARE THE ABOVE ISSUES PROBLEM IN UNIVERCELL JALAHALLI EITHER SALES OR MANAGER AT LOST I GOT VERY VERY VERY BAD IMPRESSION ON UNIVERCELL FIRST BY SEEING THE ADVERTISE ON TELEVISION AS THEY WILL GIVE COMPLETE SOLUTION IN UNIVERCELL BUT AFTER PURCHASING IN UNIVERCELL ONLY BAD IMPRESSION
I WILL SUGGEST THE UNIVERCELL WHAT THEY CAN MAKE FOR MY SATISFACTION WAITING FOR REPLAY
Best Regards
Sunil Kumar U
Mob-[protected]/[protected]
1.No Customer Stastification in picking the call or no response Univercell Jalahalli person are Ramya, Shankar & Kiran
2.After taking the Mobile on 26/06/2012
3.First i was looking for HTC one X due to non avaliablity of white colour Ms Ramya has suggested both are same you can buy the HTC Sensation XL but while buying the mobile Ms Ramya has told inbuilt is 16gb Expandle upto 32gb
4.After buying the mobile i have asked only the pouch for mobile they have told within one week i will arrange it Mr Shankar
5.Till date i have not recived the pouch almost 20 times i visited the Univercell but no response thru phone call or showroom at last Mr Kiran has told on last week the pouch is not avaliable in HTC store only So Mr Kiran has told I will arrange the Similar Pouch But whenever i make a call Mr Shankar he cant able to recieve and ans for almost 50 times first dissappoinment and it has created bad impression on Univercell
6.Due to I am Travelling out of Station i cant able to check the mobile properly on last week i was went to buy the 32gb Sd Card i was surprised that it has not having expandable memory option only
7.I have went to Univercell for discuss this Issue But i will thank you for lifting the phone call for Mr Kiran but they cant able to meet me in there Store always busy from last 3days
8.IF I HAVE PURCHASED IT FOR 15000/- I WILL NEVER GO FOR SUCH TYPE OF E-MAIL BECAUSE I HAVE INVESTED FOR THIS MOBILE IS 34000/- THAT WAY LITTLE WORRY ABOUT IT
SO THIS ARE THE ABOVE ISSUES PROBLEM IN UNIVERCELL JALAHALLI EITHER SALES OR MANAGER AT LOST I GOT VERY VERY VERY BAD IMPRESSION ON UNIVERCELL FIRST BY SEEING THE ADVERTISE ON TELEVISION AS THEY WILL GIVE COMPLETE SOLUTION IN UNIVERCELL BUT AFTER PURCHASING IN UNIVERCELL ONLY BAD IMPRESSION
I WILL SUGGEST THE UNIVERCELL WHAT THEY CAN MAKE FOR MY SATISFACTION WAITING FOR REPLAY
Best Regards
Sunil Kumar U
Mob-[protected]/[protected]
this is realy bad treatment from them. but every one must understand one thing that is " one year service warrenty given by any mobile shop it will only reponse for manufacture fault service only. not for manual mistakes."
but importently note for all mobile shops " i[censored] can do mobile service with good result or not that's not mature. u give good service for customer is that is really good result for all."
but importently note for all mobile shops " i[censored] can do mobile service with good result or not that's not mature. u give good service for customer is that is really good result for all."
cheating from your manager
dear sir,
i have buyed sony xperia j on 19/11/2012 in vidyaranyapura branch. afterv a week i got problem in it such as slow processing so i have hand overed it 2 ur manager for service in sony service centre .he has sent my mobile 2 local service .it has been damaged by your manager.. still now i am facing problems ..so i request you to replace the mobile
dear sir,
i have buyed sony xperia j on 19/11/2012 in vidyaranyapura branch. afterv a week i got problem in it such as slow processing so i have hand overed it 2 ur manager for service in sony service centre .he has sent my mobile 2 local service .it has been damaged by your manager.. still now i am facing problems ..so i request you to replace the mobile
Dear Sir,
I am Karthikeyan, from Cuddalore. I was given my Tab which Model Name is Byond Mi7 in your service center.
It had been repaired of charging problem, it was bought in your shop on June 2013 and i has for one year warranty.
On 6th Nov 2013 i hand over my tab Univercell showroom located in 1D, Bharathi Rd, Manjakuppam, Cuddalore, Tamilnadu - 607001.
They assured me a maximum time for 15 days to repair my tab, but still yet not clear my problem.
If i make a call there is no response properly in Univercell shop. I called this number - [protected] but no proper response to me.
Please clear my problem as soon as possible.
Regards,
Karthikeyan,
Development Officer,
LIC OF INDIA Cuddalore.
Contact[protected]
I am Karthikeyan, from Cuddalore. I was given my Tab which Model Name is Byond Mi7 in your service center.
It had been repaired of charging problem, it was bought in your shop on June 2013 and i has for one year warranty.
On 6th Nov 2013 i hand over my tab Univercell showroom located in 1D, Bharathi Rd, Manjakuppam, Cuddalore, Tamilnadu - 607001.
They assured me a maximum time for 15 days to repair my tab, but still yet not clear my problem.
If i make a call there is no response properly in Univercell shop. I called this number - [protected] but no proper response to me.
Please clear my problem as soon as possible.
Regards,
Karthikeyan,
Development Officer,
LIC OF INDIA Cuddalore.
Contact[protected]
Dear Concern,
This is to inform you that i have purchased a mobile on 19th Feb 2014, wanted to pay the amount through EMI as per your offer, as i can't pay the amount at one time. While doing the transaction EMI was not process due to your system issue, and your employee confirmed that the same can be done directly through bank.
But Bank has confirmed me that i don't have the offer for my credit card for the EMI, here i request you to cancel the full amount transaction payment and make the same transaction through EMI process.
I wanted the same to be resolve on urgent basis.
Thanks&Regards
Shiba Prasad Dash
This is to inform you that i have purchased a mobile on 19th Feb 2014, wanted to pay the amount through EMI as per your offer, as i can't pay the amount at one time. While doing the transaction EMI was not process due to your system issue, and your employee confirmed that the same can be done directly through bank.
But Bank has confirmed me that i don't have the offer for my credit card for the EMI, here i request you to cancel the full amount transaction payment and make the same transaction through EMI process.
I wanted the same to be resolve on urgent basis.
Thanks&Regards
Shiba Prasad Dash
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UNIVERCELL — unsubscribe
please unsubscribe the messages which are coming from univercell to my number [protected] it irritates me lot plse help me in this aspect