d2h Complaints & Reviews

Hi.. My name is Rehana Bashir Ahmed,

Customer ID: [protected]

I got free AirtelDigital Coupon on purchase of Sony LCD on 28/3/2011 from Jyoti Electronics Chembur showroom & on same day I recharge it with Rs. 750/- & AirtelDigital Customer Care Executive gave us an assurance to give connection within 24 hrs, & that 24 hrs has became 168 hrs, but no connection has been done till now.

I have contacted Airtel D2H customer care 50 times regarding activation and customer number for my transaction for the Airtel D2H connection. I got very very worst answers from the customer care executives regarding that.. as well they are responding us as they will update it in next 1/2 hour which doesn't happened... I never experienced such a worst thing like this in my life.

As I have bought this Sony LCD specially to watch World Cup 2011, because of Airtel D2H fake service we were unable to watch it.

On 2nd April 2011, I made complaint in Airtel D2H Customer Care. Complaint Number 65766317. But no one responded.

I contacted Jyoti Electronics Chembur showroom to inform that the free gift of Airtel D2H connection which they provided on Sony LCD is not yet installed. So they gave us a Sales Dealer Number. I had call them & that time they give me different answer that in Kharghar area their is some Installation problem from local public. But in our Society already there are 3 AirtelD2H connection done.

I call Airtel D2H Customer care to Return my Amount which I have pay from ICICI Credit Card, & also I generated Cancellation ID for the Airtel D2H from ICICI customer care. But they are saying that they don't have Refund Policy.

I have been with very worst experience during this process in my life.. This cannot be acceptable as the Airtel service providers are giving the confirmation and advertizing the best services.

Now, let me know the right way to handle with this situation to install and activate my connection for Airtel D2H.... Its highly recommended a strict steps by the Airtel head / MD to handle this kind of experience and their staff for their services.

Hope for a better assistance this time.

NOTE: I PERSONALLY ADVICE EVERY ONE, PLEASE DON'T GO FOR ANY ONLINE SERVICES FROM ANY PROVIDERS AS THEY ARE THE BEST CHEATERS IN INDIA. PLEASE PREFER TO PAY ONCE EVERY THING IN PLACE OR AFTER THE ACTIVATION OF THE SERVICE.

********************* JAGO GRAHAK JAGO *********************

Thanks and Regards

Rehana Bashir Ahmed

Dear Sir,This mail sent to my service provider
Myself JAVED.M.PATHAN living at 16,Al-niyaz park,juhapura road,
AHMEDABAD having Cliant id.no.3128460 o[censored]r d2h service and my
registered mobile no in ur co. is [protected] im enjoying Videocon d2h
service from last 1 year i chose videocon d2h for its beter perfomence
then other service provider but i m facing some problems form last 5
days and no one look on it

On 30/3/2011 i have purchase a recharge voucher of rupees 200 form my
nearest dealer and recharge it from my registered mobile no..over half
our when my recharge is not done i call to customer care where ur
executive mr. Mangesh meet me to whom i told my problem and he reply
me in Hindi the words were " sir, aap ka recharge ho gaya he aur aap
ki service aadhe ghante me start ho jayegi " after an hour while
service is not start i call again and my conversation done with Vivek
agin he ask me for my 12 digit no. and check the system and he reply
in hindi the words were "ok sir, aap ne recharge to sahi no. se kiya
he lekin abhi hamari system slow he isliye thoda waqt lagega aap
nischint rahiye aap ki service start ho jayegi" till evening when my
service is not start i call again at the same no.[protected] there i
talk with Avni and she asked me a diffrent thing that sir ur recharge
was not done and ur coupen was already recharge at onetrher account
then after she took a complain regarding this and the complain no.
was35243415 and i lost all my entertinment at my own T.V.SET very next
day i call again and talk with aaarti and she repeat the same story,

from next day calls are come on my phone to recharge my account while
i already recharge with rs 200

All ur executives told same story that recharge was done wrongfully so
u recharge again for d2h service

Sir u tell me why should i recharge again while i had already purchase
a voucher from ur registered dealer and first two o[censored]r customer care
executives told me that ur recharge was done

From last six days my d2h service was close and during this days there
are big worldcup mathces and i have to go elswere to watch this

when i visit the dealer from i purchase voucher he took voucher from
me and call to u by his way form him i got another complain no.
35431981 which resulting the same

So this is my story finally i write it to u i want my 200 rupees
anyhow this is not my foult my foult is only that i purchase a service
from a company with poor customer relationship service,form last six
days im facing harrasment from ur company

I have recorded data of all conversation done with five o[censored]r
executives, i[censored] have u can listen the conversation by which u can
realise how poorly ur ex. convee with cliants they not solve problems
but create it more
12 digit no of recharge voucher is[protected] and serial no. is
DHOOS[protected] this is for ur informatin to do in this concern and i
hope u solve my problems

if my problem is not solve in 3 days i must have to action against ur
company by imposed law like consumer forum or other way

It is not a matter of rupees 200 but it is matter of mentle harresment
and loosing moment of great entertainment, so im very disappoint with
ur company

i hope i ll get some resneble reply on my mobile

so this is the story and i hope consumer forum will help me

Bought 1 ton AC from the dealer VIJAY SALES ghodbunder branch thane west, after complaint co's techinician found AC faulty and wanted to take back for repairs which was not acceptable to me and i asked for replacement which they did'nt agree, on 2nd april i went to dealer and enquired about replacement and they behaved like roadside gunda's which is not done.Even co has not took any initiative for replacement.

My request to you is to take appropiate action against the dealer and get me replacement.

Dealers (Vijay sales) manager Mr. Marathe of ghodbunder road br. behaved like a road side gunda and want action against him.

Waiting for your appropriate and prompt action

Vinod Tandon ([protected])

Customer id 12627463
Complaint Number 35365883
31 March around 10 am my D2H service had been stopped as my account was not recharged. at 10.40am the same day i had recharged it through IVR transaction on my mobile vis Credit card. After recharging the automated voice teller confirmed that the account was recharged successfully. I waited for an hour but my service never resumed. Called up the customer care of videocon and they assured me that my compalint will be solved very soon and they had told me to get in touch with my bank to confirm the same. again at 1:40pm i called up the customer care and spoke to them for the same. I was asked to provide my transaction details, which i had given and it was infomed to me that my complaint had been registered. Till evening I had to wait and since my service didnt resume i called up customer care of videocon again and to my astonishment the executive told me that my complaint has been registered now, and it was not done in the afternoon. repeatedly he assured me that by tonight 11pm i ll get a confirmed status about this. Finally i got a message on my cell saying that my complaint has been resolved. But when i opened my set top box agian there was no service available. The next day i was continously in touch with my bank and videocon for this and even then nothing happened. 2nd april morning again i was told that by videocon executive that i need to get my credit card statement for this. This is pure harrassment for the customers. Firstly no one is ready to give proper information, then empty assurances are made and finally nothing is done and the customer gets a message that his complaint is solved.
My transaction id is : 016279 and the same has been transferred to D2H5720TPIVR.
When i spoke to my bank representative they told me that the merchant can get details by using the transaction id. But when i spoke to Videocon executive, no one was ready to accept that. Thumbs down to videocon and their services. Plus their signal always gets scrambled and its very irritating. Yes its D2H service(direct harrassment service).

I am looking for a solution to this problem (videocon D2H complain no.[protected]?

19th Feb - I have paid Rs. 150/- to a dealer for recharge (gold package Rs. 150/- month) , got message for recharge confirmation , next due date : 26th mar’11 ( Dealer address Rewari ,Haryana , Ph no. [protected] )

16th Mar - I have paid Rs. 500/- through on line (gold package Rs. 150/- month) , got message for recharge confirmation , balance as on 17th mar’11 in my account :around Rs. 550/-


- On 28th Mar – I came to know that you have wrongly deducted Rs. 150/- from my account & my account balance remains is only Rs. 360/- instead of around Rs 500/- – why ????????- kindly explain & resolve ?


Dealer says he is not at fault , i got the confirmation message after recharge , which is correct ?

You are saying , you have made deduction correctly on some body else complain (oxigen system in this case as per your mail ) without bothering to check with me ?

Ultimately i am the looser in this case ( Loss of Rs 150/-) – only mistake i have done is i have chosen Videocon D2H services ?

Chasing almost 5 times a day for this problem & lodge official complain as well to d2h cust care. suprisingly mail recd today from cust care that they have deducted this amount on request of Oxigen system , whom i dont even know . my question is how can you deduct from account on 3rd party complain (oxygen system ) in this case without even bother to check with me , what is the control you are exercising ? on top of that you have written a mail to me to contact oxygen system to resolve this problem - whom i dont even know .i need immedaite solution to the problem & also compensation of mental harrasment & time lost by calling you almost 5 times a day almost every day ?

i have a parchess Videocon Refrigerators Model No.REF.S 192 DLX Classic Grey

SETR 5TV Seriel No.[protected]

3month i complain to delaler but not setisfity ans so
i going to consumer cort so plz help me
i want a start my Refrigerators not other so plz help me
and i start my Videocon Refrigerators anything so help me

my. mo.[protected]

[protected]@yahoo.com

I have Videocon V-NA-45FDX washing machine
that is giving me an error E2
some service person has come but it has not rectified
i have tried to register complaint in videocon website but them site dosen't work support
even this product details are not available in vediocon site it self
can any one give me solution for this problem
kindly provice me user manual in PDF format if possible.
waiting for reply
tanking you
N.N

Dear Sir/Mam,

I purchased Videocon D2H satellite LCD TV 3201 with an offer of 2 yrs free 200+ channels & money back certificate of Rs 12,000 from their authorised dealer Sri Kumaran Home Needs, Avadi somewhere in MAY 2010, but still I haven't received any certificate from their side and the dealer completely blames Videocon for delay and the customer care says no details with them and just follow up with the dealer. I am tired of following up with the dealer, and the contacts I have with videocon blames dealer for the delay.

Though I have contacted many videocon reps. none are taking ownership of this problem and i am tired of following up with them. Now its almost a year i purchased this TV under this offer.

Unable to find the correct person in charge of this scheme and they always keep false commitments to solve this problem for last 5 months.

Left with no options than to register a complaint here.

Customer ID: 11015603

I Jamrool Sadear having videocon no. [protected] has been cheated by the company as since the time i have bought this sim card it is still not activated.
Everytime i go they ask for my documents and inspite of submitting the said documents atleast thrice still all in vain.
The company is not giving me the refund which i paid for the sim card n neither my documents back.
I dont think Company has got the right to hold back the papers if they donot want to provide the services.
They have my additional 3 copies of photos n documents which they can misuse also.
So please guide me n get me justice as i have been duped by this company.

Thanks,
Jamrool Sadear
[protected]

satelite box
sr,no.[protected]
Rg,no.[protected]
Customer id:[protected]
Name:-datta chandar tokade
At:-devale
Po:-ghoti
Tal:-igatpuri
Landmark:-near bhavani mandir
Dist:-nashik

HI SIR I M VIMAL RAI FRM DELHI.0N 24/ FEB/11, I PURCHASED A VIDEOCON LCD 32 INCH WITH FREE D2H SUBSCRIPTION FOR 1 YEAR ONLY Rs 500 RECHARGE.SO I CALLED CUS CR TO ACTIVATE D2H SERVICE THEY GENRATE MY ID BY THE NAME OF VISHAL RAI,ID NO[protected].& REC OF Rs 500 TO MY A/C.....MY LCD SR NO[protected]....REG NO. [protected].....& IT,S SHOWING DISCONNECT SERIAL NO IN THE SYSTEM SO THEY R UNABLE TO ACTIVATE D2H REQUEST..KINDLY LOOK INTO THIS MATTER........THANKING U.

VIMAL RAI...[protected]
DELHI

I bought new SIM of Videocon on 3rd March, 11. on 5thMarch I received SMS regarding Activation request is successful.
There was network hardly for few minutes yesterday since I received Welcome message. After a week I received SMS saying service has been deactivated as documents are not submitted.
Distributor(S. S. Online Bhandup) confirmed the submission of documents where as I am getting SMS from Videcon as documents are not received .Videcon's Customer care is not responding to SMS/calls/email.

I recharged in january through website by properly selecting 3months rcharge package for Rs 450/- , but just after 1.5 months my services stopped saying that it was charged for 300 pm package

To Whom It May Concern

Good Morning!

I would like to share a terrible exp. I have been facing since last almost a month with Videocon d2h customer care team and their services. I have called them up for at least 8-10 times where I have managed to talk with their agent for approx 10-15 minutes per call and end of the call, I get assurance that your complaint will be solved and nothing happens. I am not able to see any channels since the day I have recharge my account.

Sometimes I even get confirmation alert on my cell where it says your complain is resolved and there is no one even bother to call me back and confirm that is it really solved or not? I am just tired of these problems as I do not have spare time to do all this.

The main reason I have activated this services was for the World Cup matches for my Dad and as you can see from the fist day of recharge which was done on 26th of Feb, I am still without those services.

In all my calls I have share the exact error I have facing while watching my television which called E 30 (related to smart card problem). In fact i did get confirmation one time that engineer will be coming to your home and solve this and then other day when I called up again to ask status they said no engineer can come for such small issue it has to be solved from our office only, and I was like what? So you can see how much lie they speak and they do not know even what they are talking.

I would like you to take some strict action on this such behavior for them and help me to refund my money which I have spend for nothing on top the time I have loose and Phone calls I have been doing to them.

Please do find several complaint numbers I have for your reference:

Complaint Numbers I have as below:
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]

Thanks,
Parmesh Shah

Mano Ya Na Mano” Offer

Invoice No : 07-08/13789 dt 24.03.2008 :- for Videocon C TV 8600QS Jumbo 34” Sr No.[protected]
Debit Note No: 07-08/042, Ref. 07-08/13789 Dt.[protected] for Plasma Vediocon 32”

With reference to above scheme of Videocon, We submitted the Videocon Plasma entitlement certificate Sr. No. 149275 Dt. 24/03/2008 on maturity on 23/03/2011 to Novel Home Appliances- Daruwala Pool, Pune -411002, Mr. Parimal & Mr. Gope advised to contact Mr. Vishal Shelke (Cell No : [protected]) represent branch office Videocon at Lalwani estate, Gultekdi, Pune
He asked to deposit Rs. 4980/- showing term no. 12 of the bond against transportation and local taxes and not accepted the bond and refuse to deliver the Plasma TV 32” and ask to talk Mr. Salunke / Mr. Sonawane (Cell No. [protected]) Head, Videocon, Aurangabad he didn’t responded the phone. Then Mr. Parimal asked to contact Mr. Rajesh Vajpayee (Mob No. [protected] ) Br. Head. He said that concern person is admitted to Hospital, and you will be given set on 07/03/2011 till the movement, we neither received the delivery of the set, nor any answer from Videocon
As per Videocon brochure it clearly indicates that the set will be given at “NO EXTRA COST”. And we are facing this trouble

Rahul Purohit
[protected]

I hearby complaining for rediculous service by this network. I used to avail its so called "Truly Unlimited" calling plan costing Rs. 59 (which used to offer unlimited calls and sms to local videocon numbers). This time also I have recharged with Rs. 59 and it get started and I use it as usual. But very next day of this recharge this thin got struct. Every time I tried to call any local videocon no an irritating voice appers 'you have uncefficient balance to call'. When I tried to call 121 (customer care) it always comes busy. I tried to call minimum 300 times in day and even night but it comes busy. I searched for any local customer care store at Jamnagar. But surprisingly there is no such service. Then I tried to search in other cities viz Rajkot and Vadodara through my friends but no any sign to caomlain anywhare. So plese help me to solve my problem. Do needful positively.

My videocon no is [protected]
Permenent no +91 [protected]

From-Suresh T. Kamble

Add- H.no-1/179 ff-1,
Prabhu falia
Nani Daman
Daman-396210

To-Consumer Court

Sub-Washing machine problem


I bought VIDEOCON washing machine, model no: 65JRB -DIGI MARINE, serial no: 60209 from KAVITA ELECTRONICS, Opp.Vaibhav water park, Kunta. GUJARAT. Ph, no:[protected],3250222
Mob.no:[protected] on date 23/09/2009.
After using 16 month I observed that washing machine create very noisy. So I inform to dealer(KAVITA ELECTRONICS )where I buy this product they send technician to solve the problem, after visually checking by technician found machine inner drum was broken. As per technician they replace new drum behalf of this because as per company rule product warranty period is 24 month. They assured me but there is no reply. So I remind once again them and I got answer that washing machine inner drum was order from Aurangabad so you wait more few days 1month from this answer. I call one more time but there is no satisfactory answer so I call on toll free no ([protected]). of company .following are the details of note complains with date and time.

1) Complain no.- RAJ[protected]
Date/Time - 01/03/2011(3pm)

2) Complain no.- SUR[protected]
Date /Time -03/03/2011(1:45pm)

After putting 2nd complain they gave me number of the area incharge (Mr.Ritesh-[protected]). After telephonic discussion with him. He said to wait one more week. so I call back on (08/03/2011). He told that wait more ten days. Already we wait over one month. I think they ignore us.

I send same mail from my side to Videocon customer care on 9/3/2011.They reply my mail but there is no service yet.

So I request to you please help me in this matter.

→ My contact
Suresh T.Kamble
Mobile-[protected]
[protected]@ymail.com



Thanking you,
Suresh T. Kamble

I AM USING VIDEOCON SIM SERVICE SINCE LAST 3 MONTHS. IN THIS MONTH, I HAVE RECHARGED MY ACCOUNT BY 97 RS ON 6TH MARCH AND I GOT RS 110 /-. ON 7TH MARCH , I FOUND DEBIT OF RS 30 FOR ACTIVATION OGF CALLER TUNE, FOR WHICH I NEVER APPLIED. ON 8TH EVENING HOUR, AGAIN I FOUND DEBIT FOR SONG . ON 9TH I FOUND DEBIT OF 15RS FOR SOME OTHER REASON. WHAT NONSENSE IS THIS. I AM SPEAKING TO CALL CENTER SINCE 7TH MARCH. MY COMPLAINT REF ID IS 45697419. MY MOB NO IS [protected].
I AM GETTING ANSWER LIK" MY CASE IS UNDER PROCESS". I HAVE GOT SMS THAT CASE WILL BE RESOLVED ON 8TH MARCH AT 8.30AM AND TILL DATE CASE IS NOT RESOLVED. WHY THESE SERVICE PROVIDERS CHEAT? THIS ACT IS VERY SHAMEFUL FOR VIDEOCON. IS THERE ANY CLAUSE SO THIS SERVICE PROVIDER CAN GET A LESSON? PLEASE HELP ME.

I'm having Videocon mobile (V1306) I'm facing the problem, While making a call or sms etc.. the display back light is blinking have reported to MOBILE REPAIR CENTER-RT CHENNAI (InTarvo) on 18/12/2010, case attend by Engg ,Mr SADHU SUNDAR.
And the problem exist, and he replied me " I have order the spare part but not received till date". and more than 5 time i have mailed to support [[protected]@udcl.in] but just replaied thanks mail and collected some datas thats all, again thay wnt sleep mode !!

I Bought television of videocon Company 29/10/2010, From Nagpal Enterprises Bill No 7243, Tin No [protected], and there is manufacturinfg defect in the television, which is dead in only four months after purchase, and when i have complained for the same in service centre they are giving me the complaints number only not providing me service and warranty, and distribuor said that will charge rs 2000 for the replacement of Product, but the product is in warranty and customer care gives us complaint numbers and the number of other Persons to contact for services (Mr surjeet and Phone no is [protected]) and the Person is not picking the Phone for services, complaits number are mention Below:
GUR[protected] dated 22/2/2011
GUR[protected] dated 3/3/2011
GUR[protected] dated9/3/2011
My contact no [protected]

I am very frustrated from these kind of services