[Resolved]  Vodafone — Caller Tune Charges

Vodafone — Caller tune charge

They have started caller tunes on my mobile without my permission and have deducted the rent for the same. The reversal of the same is not done inspite of my several attempts. I want to bring to your notice that they have started this business to earn money and people like me is being harassed for the same.
They have started on both of my mobile.

They have also charged me wrongly and when we had talk with their representative named Mr. Akhilesh Gupta, he verbally deducted some amount and suggested to submit the rest. Now I always get message as well as SMS to deposite the rest which has been agreend upon by their above said representative.

In this regards, I have written them a mail but they do not respond. Is there any way we can put them on track. Kindly help, otherwise I am forced to realize that there is no system working in our country for the people like me.

Regards,
Balkrishna Roy
[protected]
[protected]

Sir, I own a shop named "DECENT - MOBILES" in my home city Meerut, India . I am a vodafone retailer having vodafone E-TOP up sim from the company distributor, from last 2 weeks i am facing a big trouble with my connection regarding charges deducted from my personal a/c twice & this was the charges of caller tunes activated on my phone without my permission as well as the reply through customer care services was not satisfactory to me that I myself pressed # to activate the service . Sir, this can be happened by mistake of mine once but how it could be twice in a particular few days when I am using Vodafone/ Hutch since last 4 years .

Sir, I want to request one thing if the retailer can have these sorts of problems how could he be able to satisfy other cutomers to promote Vodafone itself .

I kindly request the company for the solution & refund of my amount .

Regards
SACHIN SAVHDEVA
[protected]
Meerut, U.P. INDIA

Sir,
I wish to draw your kind attention toward my complaint. I wish to deactivate chat service given to my mobile that number is [protected]. Please make it deactivate

please

i want to change caller tune.

Vodafone — continuing to charge for caller tunes

Si my vodafone no [protected]. I had asked vodafone to discontinue caller tunes in my mobile no on 16 jul 09 and they confirmed to me that they have deactivated the service from 16 jul09 from 1420hrs. Refer their sms of same date no 56789. Now i have received the bill for the period from11/07/09 to 10/08/09 and they are charging me Rs 30/ for caller tunes. I contacted the vodafone customer service [protected] today 16 aug 09. They say that they will be charging the amount of rs 30/ for the whole bill period even though i am not using that particul;ar service which i belive is unfair and not good trade prctice

Hi Ramamoorthy,

We believe that you have been contacted by our Customer care team and hope that your concern regarding Caller tune charges has been addressed. Do e-mail us at vodafonecare.[protected]@vodafone.com for any further queries. We’d be happy to help.

Regards,
Vodafone Customer Care.

dear sir

pls dactive my caller tone my mobile number [protected]

VOdafone is looting the customers sayin that we ourselves activated the caller tune... but even when we have not requested they are charging...this should go to consumer court !